I brought in a 2015 Mazda 3 and a 2017 Audi A4 to Empire for major repairs. Compared to quotes from shops on the Peninsula and in the San Ramon Valley, I saved ~35% with the same scope of work and parts. Empire communicated clearly. I got a text with a link to photos of my car's parts while they were working. Ravi used these to show me what actually needed fixing versus what could just be watched. For example, when they found a small fluid seep, they cleaned the area to set a baseline for future checks instead of pushing for an unnecessary repair. I found Empire to be fast and responsive. After I gave the go-ahead on Friday at 4:30pm, they started work Saturday morning and finished the suspension, brakes, and alignment by 3pm the same day. They are fast, know what they are doing, and charge a fair price. Highly recommended. read more

Kunal is the man! A real straight up and honest gentleman! From the initial phone call, to bringing my car in, Kunal provided exceptional customer service. While my car is still being assessed, I feel comfort in knowing that my car is in good hands. read more

My sister got into fender bender recently and needed to repair her car. She went to two different places for estimates and they encouraged her to go through insurance for the repair. Then she remembered her friend's husband owned a shop and turned to Empire Automotive to get their opinion. Rizwan, the owner, suggested she replace the trunk with a used vehicle to cut down on costs. He also gave a great deal to pay out of pocket without having to go through insurance. They were fast and efficient with their services. My sister brought her car in on Monday to inspect the damage and Rizwan ordered the replacement trunk that day. Then she brought the car back on Tuesday at 2pm and her car was ready by 5pm that day! Highly recommend Empire Automotive as they are professional, efficient, and maintain a clean and organized body shop! read more

Empire Automotive Services - Auto Repair Near Me - Hayward, California

Highly recommend Empire for the quality of service. My 2015 Dodge Challenger needed major work. After looking over the car, every recommendation came with reason which made the decision easier to make to get the car fixed. After completion , a walk through of the work done was explained. If you value your car, take it to Empire. read more

Empire Automotive Services - Beast fixed and ready!! - Auto Repair Near Me - Hayward, California

As I am new to the area, I was referred to Empire Automotive Services from Carmax's MaxCare dept. My car, a fairly new Hyundai Kona's, engine light came on and it started running sluggishly with an engine "knocking" sound. I called at first to schedule my appointment and spoke to Kunal, the Manager. RIGHT FROM THE START, he was very courteous and instinctive and addressed all of my concerns before I came in. I let Kunal know that I am a full-time caregiver to my Mom who is bedridden and that we have limited funds to cover additional expenses. And as we are in need of a car due to any emergencies, time is of the essence. I drove down the following morning and Kunal arranged for one of his mechanics to give me a lift back home and even offered to pick me as I cannot leave my Mom home alone for an extended period of time. Over the next few days, Kunal communicated with me with a series of calls explaining the diagnosis of my car. He informed me that the overall repairs would cost approx $5K. But he would continue to push the estimate to go through with MaxCare, and my co-payment would only cost $250 (which is my out-of-pocket expense) with my contract. The car was in the shop for about two weeks and, as honored by Kunal, the car repairs were covered. During this stressful time, Kunal and his staff were very friendly and understanding of my situation. He could tell by my tone of voice that I could not handle any more additional stress as the care and well-being of my Mom was bad enough. He took his time and pushed the repairs through and made sure MaxCare honored my copayment under contract. The car runs great and the engine light has been off ever since. Compassionate and great full service shop! These guys will not lie to you. As I am new to the area, I finally found the mechanic I trust. HIGHLY RECOMMENDED - Neil read more

These guys are AMAZING! This family run business give excellent customer service and a very personalized experience. I went in thinking I needed a whole new battery as that is what AAA had said which would have cost me $1,000. The guys took great care of me, changed my key fob battery for free and sent me on my way. They SAVED ME $1,000 and I was over the moon. I used to have another mechanic service my car in Hayward and he always made me feel like I was doing him a favorite. I am thrilled I found Empire and highly recommend them read more

Empire Auto is the place to go for general auto service and repairs. Their friendly personal service makes it easy to discuss what's best for your vehicle and your budget. read more

I have now brought my Mazda to Empire Automotive Services for and ABS sensor light and also for a 75,000 mile service for my Mazda. Each time it has been great quality work that is always done in a timely manner. The staff there is always friendly and extremely helpful. I appreciate that they always email the work order to you before they start any service so you can see exactly what they are doing and the price breakdown of each job. I will continue to bring my car here and recommend this shop to anyone who needs work done on their car. Great shop that always provides excellent service! read more

Good location in Hayward getting service and everyone here is very friendly. I got my Oil change and alignment done here it took like a hour to finished. Price here is reasonable. read more

I requested replacement of my Ford Transit Van Body Control Module (BCM), rekeying and adding third key. They (Kunal and Ravi) were Very friendly and helpful. Low pressure. Willing to help guide through issues. Project came in very quickly. Minor issues were kindly addressed and new minor issue was fixed without additional fees. I have always done my own auto mechanics. This case required special software and experience. As a mechanic, I found Empire to be a mechanic's mechanic. read more

Very good service on my Tacoma and very thorough. Double checked their work and were courteous. Great place to get your car worked on.

Thanks riz. You have been my mechanic for 10 years and always get it done in a timely manner and professional. Thank you so much. Happy to use you again! read more

This shop far exceeded my expectations. My car had major mechanical damage that they were able to quickly repair, for a good price too! Great service and friendly people - Kunal helped us specifically and he was extremely helpful. I left so happy with my car and finding this shop! Would definitely recommend! read more

Great customer service and speedy service. Went to get a car smogged and they had it done very quickly. Pretty cool looking shop as well. Good pricing as well. read more

GET YOUR REPAIRS HERE!!! My Cadillac needed work done. They email you all the details and review it with you BEFORE any work is done. Gave me a ride to work. Then, my second vehicle breaks down! They came to my job, picked up my 2nd vehicle. Brought me home after work. Then, delivered BOTH repaired vehicles to my home! It was late in the evening so they let me pay the next day! Besides the great repair job the CUSTOMER SERVICE was EXCELLENT! They are MY CAR GUYS for LIFE! read more

I called these guys Friday night about a battery issue and came in Saturday morning. The customer service was great! They were fair with the pricing and provided good service. I would come back and tell a friend. read more

The staff at armoire were friendly, professional, prompt, and knowledgeable. Truly couldn't ask for more. If I you need an honest and reasonable mechanic, look no further! I have a Volvo which is difficult to find a mechanic to work on and gets pricey quickly. These guys were a great find! read more

The customer service as well as the quality and value of what I experienced at this establishment was outstanding. I would highly recommend this company. They stand behind their work,they answer all your questions and are very honest. They have worked on my 2002 Chevy Tahoe and my 2017 Dodge Journey. I am very pleased with their work. They're very honest and reliable. read more

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HIGHLY RECOMMEND Called needing an oil change and to replace my driver side fender liner to my car. They said they were about to close early, but when I told them I was only 5 minutes away, they told me to come in and they'll work on my car for me. The team was extremely friendly and helpful. Riz was my technician and was very helpful and I felt he went above and beyond what technicians did for me in the past. He looked over the car and told me why he was doing what he was doing. Very informative and knowledgeable. They even gave me 10% off for being a first time customer. They ended up not being able to get off early, but never did I ever get the feeling I burdened them with having to stay later than they were expecting. I'll definitely be going back to this shop for all my future automotive needs. read more

I called right when they opened and they were able to take my car in for an oil change within 15 minutes! Customer service is friendly and prompt; I'd come here again. read more

Been looking for a new mechanic in the area after being out of town for a couple years and this is the shop. Everyone at Empire has always been willing to help me and my car out at all times. I've had many different car issues and always come back here. Fair price, quality service, and a welcoming atmosphere! read more

Kunal and his team did an excellent job fixing alternator and o2 sensor in odyssey. Kunal advised that I should go for diagnostic service for O2 sensor issue since sometimes there could be other related issues that might need to be fixed. If they didn't find any issue, they would just replace O2 sensor and wouldn't charge diagnostic fee. Finally he ended up just replacing the sensor, but it showed his attitude towards providing right service to the customer. I definitely recommend Empire Automotives for reliable repairs. read more

Excellent Service and Customer Friendly. These guys were great and efficient and didn't waste time getting my 2022 GMC Canyon Diesel Smogged and back on the road in minutes. Definately will keep them in mind for all future automotive needs. G. Stein read more

excellent customer service all around!! riz is very professional, honest & resourceful! we found our mechanic! thank you yelp!! read more

I had an awesome experience with these folks. My shifter got stuck in park and called this shop based on the Yelp reviews - so grateful that I did. They are super friendly, definitely good people. They helped me out, were honest and fair, accountable and incredibly well-versed in their craft. If you're looking for an integritable shop to take care of your vehicle's needs, I can only recommend them. Thanks again!! read more

I called in for a last minute service, they were very friendly and helpful, they were able to take me right in and out within 15-20 minutes. Kumal has excellent customer service very welcoming helpful and friendly. I'll definitely be coming back here! read more

I came here for a coolant leak. The owner Briz and his staff were attentive and detailed. I received a diagnostic and a quote for the repair. The costs were very reasonable and I got my car back quickly. I highly recommend coming here for any repairs or maintenance needs. I will definitely be back the next time I need a fix. Thank you. read more

I have a 2018 Dodge Ram that just stopped running while I was on the freeway during rush hour on March 14, 2022. I was able to get it to start again, but the engine just flat out died EIGHT MORE times before I finally limped into my own driveway. I REALLY need my truck every day. I called several auto repair shops, as well as two Dodge dealerships, and nobody could even look at the truck for several days. Too busy. A friend recommended that I call Empire Automotive Services. I called and left a message, and I was shocked when they returned my call in literally 5 minutes. FYI, I'd left messages on the answering services of 2 other shops that still haven't returned my call. What was also frustrating was that for those who answered, I was on hold forever. Even with the dealerships. The gentleman from Empire who returned my call gave me his full attention, and he REALLY listened to me and understood how badly I needed my truck. He said if I could get it in immediately, he would look at it that day and at least try and determine what might be going on. I arranged to have AAA tow my truck to Empire. I couldn't believe it when "Riz" called me that same day and said they had already diagnosed the problem and could have it back to me in 2 days or less. He called me back the very next morning and said it was ready for me to pick up. It's run perfectly since then and I'm still in shock at how fair their price was. I think it's important to say in this post that it seems like finding a good mechanic is one of the hardest things ever. I have four vehicles total. They will all be serviced by Empire Automotive from now on! Also, thanks to Tom, who treated me very kindly when I picked up my truck. read more

Empire Automotive Services - Riz and Tom. Super clean, organized shop. - Auto Repair Near Me - Hayward, California

The customer service is fantastic! Guys were super nice and helped me immediately. Prices are fair for smog checks and the work gets done quick! Definitely will be coming back for other services :) read more

Wow!!!! Let me tell you, the service that Empire Automotive gives is unmatched. They are always super helpful, explain my service and give me a timeline on when my next service should be. Jason has always been really helpful and sevices my 2009 Honda Pilot for me everytime. Hit up Riz the owner and he will take great care of you for ALL your automotive needs! Thank you Jason and Riz! read more

I brought on my old Audi with a broken a/c system. Riz and Kunal could not have been better. They were fast, very reasonable pricing and the work was done well. They took care of business! read more

I initially found Empire while searching to get a smog check done. Their prices were much cheaper than a previous business. After having great customer service with a simple smog check, I decided to take my car to get major work done. Kunal have me a quote quickly. After an assessment he communicated to me that it would take longer. He was confident in their ability to get the work done in a couple of day after the time adjustment. They even went above and beyond and accomplished a task that I want sure they could do. I highly recommend Empire Automotive. Thanks Empire Automotive. Go see Kunal. read more

Empire Automotive in Hayward exceeded all expectations with their excellent service and fair pricing. The owner, Riz, and service manager, Jason, provide outstanding customer service. Being privately owned, they prioritize meeting customer needs, resulting in an exceptional overall experience. I couldn't have imagined a better automotive shop! I had a leak in my transmission so it was somewhat an emergency, They were able to get me in to perform a quick diagnostics without wasting any time. I was advised of the repairs needed and since I chose to get repairs done at the Shop with them, they waived my initial diagnostic fees. Parts ordered were manufactured recommended and the repair was done next day within the given time frame. Facilities, Staff and overall environment was beyond my expectation and I surely will give them a try for any Automotive repair Needs! read more

They hsve been my mechanic for years I recommend them 100% for all your needs my Nissan Mazda now escape they're the best!!

The service was fast and all the employees were very helpful and welcoming. Thank you Riz for taking good care of my car.

This place is awesome! They did a great job and I recommend you to stop by and get the experience that I did! They have a highly responsive team that got me in and out in no time! They provide almost all service needs for your vehicle and have the best prices in the area! The manager personally worked on my car as well! Thank you Empire once again you guys are the best! read more

I'm not sure if these 5 star reviews are paid or not, but this place tried to scam me for 4x the price that I needed to pay. Took my car here one afternoon when I noticed something was wrong as I was driving to work. Since I had to work, I decided to drop it off near work while they looked into the problem. The shop told me I would need to pay over 1k to repair which included the preliminary diagnoses. When the mechanic explained the problem to me, the report did not match what I was being charged. They quoted me for additional parts OVER market value and included about $300 for 2hrs of labor. I then did a quick Google search to see the average cost of fixing the problem and realized I was being overcharged. Good thing I contacted my usual mechanic and he quoted me 1/4 the price Empire Automotive quoted me. I sent the diagnosis report to my usual mechanic and he told me they never touched the car and wanted to charge me to replace something that didn't need to be replaced. TLDR: Empire automotive tried to take advantage of my already stressful situation and tried to overcharge me by adding additional parts that didn't need to be fixed. NEVER COME HERE. read more

Customer service only so far - Will try for the first time soon, the customer service via phone and yelp was polite and friendly! Appreciate it. read more

Nice clean shop where you can tell the owner (Rizwan) takes pride in what he does ! Had my 2019 Subaru Crosstrek serviced and also rear brakes done. All the work done great and on time and the price is very reasonable ! I will be going back here with my other cars as well ! read more

A good mechanic is hard to find and I'm so grateful we found Empire Automotive! They are welcoming, friendly, HONEST, and amazing at what they do. I first reached out to them via their website for information on replacing my breaks and they responded within minutes. They answered all my questions and set up an appointment for a break inspection. When I first walked into the office, I was impressed at the cleanliness but more importantly the display of hot wheels, matchbox and other model cars, sounds strange I know but, this was an indication that they had a passion for their craft. They took my car in and communicated with me what I needed, what the cost would be and an estimated time. They did the work, finished earlier than expected and charged exactly what they said it would be! Upon picking up my car, they showed us parts, explained some important details and even answered more questions, never once making me feel like I was an inconvenience or taking their time. As we drove away, I noticed so many improvements in the handling, it felt like they did way more than the breaks, however, reality was my previous mechanic who last worked on my breaks did such a bad job it handled poorly but also could have caused a fatality! These guys fixed everything! They are knowledgeable, skilled, helpful, fast (as long as you make an appointment) but more important than anything HONEST!!! I'm a picky person, so trust me when I say, you will have zero regret taking your car to Empire Automotive, they know cars! read more