I ordered sweet-and-sour chicken. They did not put the sweet-and-sour sauce in the bag and then when I called them, there was no apology. It was all just come back and get it. I go into the store to get it. I'm asking for the sweet-and-sour sauce that was not put in the bag and he looked at me like whatever and then gave it to me with a attitude and she seen me walking to the store and totally ignored me as she continue digging up her nose in the back in the kitchen I would not purchase any food from them again.! read more

Empire Chinese Restaurant - Receipt - Chinese Near Me - Middletown, New York

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Sadly, the PORK fried rice had zero pork or anything else in it. It tasted fine but up to par for what I ordered.

I can agree with most here on the service, seemed very dull and to point more than welcoming when I ordered. I didn't notice any kids running around or toys laying about. Trust me there is another place where there is that and beds to sleep in the blocked off dining room in Main Street Middletown hah. The chow San sin was very good, way more meat than the veggies in the dish, all cooked just right and very well drowned in sauce. That was great since other places with triple meat specials get so cheap and here it's the opposite. For the roast pork noodle soup, it was okay, I mean a decent amount of sliced roasted pork, and the broth was decent and not a salty overkill. I think their choice of noodles did suck though, since it was very thick like spaghetti and would been way better with a thinner noodle like rice noodles or broken up angel hair. Felt like I got my money worth for the entree here. read more

Empire Chinese Restaurant - Roast Pork Noodle Soup, Chow San Sin white rice - Chinese Near Me - Middletown, New York

The food is great! It's not a five star restaurant but it's a nice place and the eating area seems clean.

Hot and sour soup is the best in town. We love all the Hunan dishes. Mushu chicken is another favorite. It is the best Chinese food in my opinion I am visiting this place for last 35 yrs. For the price u cannot beat it for a small take out place. read more

The lady in there always has an attitude. I mainly order on DoorDash well used. They made a simple dish correctly once. I order the SAMETHING everytime fried chicken with vegetable fried rice. The chicken is always rubbery read more

I hate the Chinese food near me in Matamoras, PA. Stopped in on way home and got Quart Hot and Sour Soup, Fried Wontons and Roast Pork with Chinese Vegetables. We took the food to go. We got a free egg roll because we spent more than $15.00. Everything tasted good and I had no complaints. They packed all the condiments, sauces, crispy noodles and fortune cookies in with the order which was nice. I would not eat in as there are tables full of items to entertain children, some children and the lighting is very bright. As a take out, just fine. read more

Average Chinese take out. Ordered the fried wings and beef broccoli. Both were ok but nothing to brag about. I feel like wings needs a bit more seasoning and the broccoli's texture was a tad hard. read more

Food is excellent! However I went in there to actually sit down and have lunch with my aunt one day. The staff had their kids there which is understandable (family owned business) but their children were running all around the tables jumping from table to table spitting at each other and on the floor. Then the kid looked at us and walked over next to our table and spit on the floor and laughed. I lost my appetite. We got up and walked out, never went back. If you are going to have your children at your place of business (restaurant) make sure they are not SPITTING all over and acting like animals. Besides the kids spitting, the place was also dirty and unsanitary looking. My mistake for going into my once favorite chinese restaurant to eat... read more

This place has gone down hill fast also. The quality if you could even call it that, has dropped drastically! All the dishes we ordered were bland and tasteless, including the soup. Will not return here. read more

Very rude behind counter and didn't know what hit sauce was when I asked and we asked for extra duck sauce and they gave us a total of 3 packets. I came back in and handed back the soy sauce they gave us as we don't use that and said it can you give me extra ducks sauce? I will be buying a jar for the house for now on not worth the aggravation! Oh and one fortune cookie my order mind you it was over 30 bucks come one don't be cheap! read more

I eat here about twice a mont because it's close to where I work but, I wont do it any more: The food is good but, I always get my food delivered to my job. I work outside doing auto body repair. I always have them deliver BEHIND the car lot. Yesterday I called and ordered and the woman on the phone asked me, "Behind the lot right?" and I said yes. The guy calls and says "Im inside the Lobby" After 3min and 37sec. of asking him to go outside and come behind the building, he does. I get my food and sign. (I paid over the phone) Then he says, "You forgot the tip" and he starts telling me I have to give him a tip. I said "When you listen to direction, I'll give you a tip" You need to learn a tip is for good service not a freaking delivery charge. There are too many Chinese places in NY to have to fight to get your order right. I'm not ordering again. read more

I want to give it ZERO stars for their lack of great customer service and this review will explain why. I work for a major healthcare facility and ordered 3 lunch specials on their ~cool looking~ and I thought "convenient" website. Not convenient at all. One of the orders was GENERAL TSO BEAN CURD (not chicken) and I received chicken. In the "add notes" section, I wrote EXTRA HOT SAUCE, and we got no hot sauce. I called to complain that my order was wrong and the front lady is ABSOLUTELY RUDE. She wouldn't even let me finish my sentence and said "he's on his way", meanwhile I was calling about my order being messed up. I waited 45mins for my correct order while the wrong order I had was sitting at the desk. The delivery man handed us the phone to his manager and the manager stated for us to GIVE BACK THE CHICKEN ORDER and then hung up on us. Never ordering there again. The front lady is a rude ass bitch. This wasn't the first time. read more

This is our favorite Chinese food place. It's the only place we order from now. We moved up here a short while ago and we tried a handful of places. They were OK but not great. Then we got food here and we have stuck with this place. read more

CLEANEST Chinese restaurant around. Most delicious Chinese food in the area. Been eating here 11+ years. I've watched this Chinese family raise 2 children in the restaurant. ..working EVERY DAY. ..busting their asses to make a life in America. They've only raised prices ONCE in 11 years and they continue to keep up with the times and social media which can be expensive. Take out is best. Order ahead. Eat-in is distracting because of the (well behaved) children of the staff. read more

Empire Chinese Restaurant - Garlic wonton; chicken chow me in with extra chicken. - Chinese Near Me - Middletown, New York

This place used to be good. Ordered from them for years. Recently (the last year or so) it's been going downhill. Just recently ordered from them and the food was inedible. Mystery meat, sesame chicken without actual chicken, cheap garbage eggrolls, rude employees... never again. read more

Well let me start by saying that I'm glad that they have online ordering. I'm not glad that it's kinda pointless tho since you have to call to give them your card information if you choose to go that route, due to the site not giving you the option. Delivery took 20 mins longer than the 45 min wait time they told me. Now to the food portion. I got the wontons with garlic sauce which was absolutely delicious. I also got the general with brown rice which I wish I would've gotten white rice as the brown rice doesn't hold flavor as much as I'd like. All in all decent food. read more

Definitely excellent Americanized Chinese food. We recently moved to Middletown and live on a new road that even Google can't find. This delivery guy found it and delivered in 21 minutes. We live about 12 minutes from the restaurant. Pretty good. He was also clean, and well-dressed and his English was pretty good, and driving a new, clean car. The food was very good. I got General T'sao's Chicken with pork fried rice and my wife got Chicken and Broccoli with pork fried rice. It came with egg rolls and we had ordered 2 more. We ended up with 6 egg rolls and 4 fortune cookies. We also each got a pint of wonton. The wonton was fresh and not that over-cooked dark color that sometimes get. The soup was very good and wontons were very tasty and stayed together. The General T'sao's Chicken I ordered was order with white meat chicken. They asked if I like it spicy and I told them "No". It was not spicy and just right. Even the pork fried rice was fresh and tasted great. Broccoli was really good. Tender and fresh. We ate two of the egg rolls and they were lightly fried and very good. They included the fried noodles with the Wonton, and they were freshly cooked and had a napkin in each bag to absorbed the extra oil from the noodles. Definitely a great food and delivery experience for the first time ordering chinese food in Middletown. read more

I honestly don't enjoy ordering from this restaurant at all and only do when co-worker's suggest we order lunch. The food is not the best, not the worst either but that doesn't say much. When ordering delivery it takes almost an hour to get to you and the delivery guy slams open the door so hard that you jump out of your skin. Then proceeds to tell you what you owe him and rounds up to the next dollar. Once went for a pick up order (ordered half an hour early) and waited almost my entire hour long lunch break for my food. Not only that but the women at the counter were rude and spoke Chinese to each other ( and were obviously saying some not so nice things about me). Avoid this place if possible. read more

Placed an order to be delivered was told 45 minutes it took over 1hr and 15 minutes and the food was warm.

Soooo disappointing. I would give ZERO stars but it won't let me. I will not order with Empire anymore! This is the only chinese place around and I always order from them. We placed our delivery order and when we got it, one of the main entrees was missing. So I called to tell them and the lady tried to make it seem like it was my fault. Then she told me it's too far for them to come back because it's a Friday and I can come get it or come another day!! I told her that's not gonna happen. So she said I'd have to wait and it will be awhile. So they finally deliver it an hour later and I attached a pic what it looks like. The lady was super rude and it was THEIR fault then they deliver this shit with the lid broken and it was leaking! NEVER AGAIN, don't order from them!!!! read more

Empire Chinese Restaurant - a bowl of soup in a paper bag - Chinese Near Me - Middletown, New York

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Solid Chinese food. I got Shrimp Egg Foo Young. It had a generous amount of shrimp. The shrimp tasted fresh considering I'm sure they were previously frozen. There is a lot of Chinese food competition around here, I've yet to find one that stands out. read more

Empire Chinese Restaurant - the front of the restaurant - Chinese Near Me - Middletown, New York

Lady who works behind the counter is extremely rude. Won't be returning after they messed up my order and refused to fix it and laughed about it over the phone read more

Horrible service. The female employee who takes orders over the phone is so rude & extremely disrespectful. There was confusion with an online order & when i called to verify the lady literally screamed at me!!! Delivery times exceed an hour, very expensive, & whenever a request is made for extra sauce or specific sauces, they never ever listen. I.e. i say no spicy mustard please, only duck sauce. My order is then delivered, i open up the bag: there are 5 spicy mustard in the bag with only 1 of the sauces that I requested. This restaurant does not favor the customer, they only care about $ & the lady who works there is one of the rudest people i have ever encountered. read more

For excellent americanized chinese food, check out Empire. I've ordered from them many times, always as take-out or delivery, and have been very pleased with their flavor, and proportions. This is one of the best bang-for-my-buck dinners -- one order with rice and I easily eat 3 meals. They serve an excellent curry, and understandably took beef curry (think about it -- beef + indian curry?) off their menu recently, but when requested they'll still make the beef curry dish to-order. The staff is pleasant as well. I've eaten in, but prefer to do take-out. They have very fast-food/pizzaria seating, and when the entire portions are right in front of you, you have a tendency to try to eat it all. It's just too much food. Do the take out or have them deliver. You won't regret it. read more

I called today to place an order for my office . The employee I spoke to was rude,disrespectful and extremely unprofessional. I tried to ask questions about their menu and the woman on the phone was nasty and wouldn't answer my questions.This is not the first time this has happened! I was giving them another chance. They deserve a zero!!! Shame on you Empire!!!!! read more

I would seriously reconsider eating here folks simply because I saw one of their cook staff go into the only restroom that has NO soap and/or paper towels or a working hand dryer and come out wiping his hands on his apron! I kid you not! Nasty! read more

I used to order from here on occasion. It got to the point where I was consistently disappointed in my food and I regretted ordering once again. The final nail in the coffin was last night. This place delivered to my house at least 15 times over the last year and I always gave the driver a $5 tip or more. When I called last night to order at 8:30 (they close at 11) they demanded I order a minimum of forty dollars worth of food or they wouldn't deliver (the minimum order for delivery in their menu is $12). It's only my wife and I and my order is usually around 25-35 dollars. Apparently, last night this was simply not enough for them. Stay away from these people. They have no loyalty, their food is mediocre on their best day and they take forever to deliver. read more

Delivery was a bit slow and the lady who took my call had very little patience when taking my order. But the man who delivered apologized and thanked me for my patience. Food was good the first time, however the second time I ordered from here there was long hair in my chicken. Won't be eating here again I was grossed out after that. I'm giving the restaurant 2 stars because of the polite and respectful delivery man. read more

Hands down best Chinese take out spot in Middletown. Been a resident for a long time, some places come and go. Others just exist but aren't very good. This Chinese Restaurant is the best. Food is excellent. Love their Wonton Soup. If you like spicy and want a small plate have their Wontons in garlic sauce. It's technically an appetizer but you get 12. Unless you're sharing hard to each much else after that. Delicious and filling. General Tso's Chicken is my favorite combination platter. Try it out. read more

First time getting take out from empire ,hands down good Chinese food ,very clean ,and I order online and my food is ready when I get there ..This is gonna be my Chinese spot for dinner .... read more

I should of just went down the street to YUAN FU chinese restaurant instead of ordering delivery from here i would of saved 7 bucks and got way better chinese food read more

They have the worst customer service!!! They can't speak good English but it's my fault they misunderstood me! Never will I go there again! They kept hanging up on me when I kept trying to ask them to send the right food. Then proceeded to say if I don't like their food to not come back! So now I won't come back and be sure to let everyone know how shitty of a business they are! They do not like to please their customers! read more