Excellent customer service from Jonathan. Very friendly, polite and knowledgeable about auto parts. Stop by and ask for Jonathan if you want the best customer service. Deserves a raise! read more

Really bad at communication, we came from riverside and were promised a price match as a shop then we get to place and were told no the short guy with the glasses and old white guy are ridiculous and need to be more clear instead of wasting time. As a commercial customer do not take their promises serious they will lie to u about the price. Even as a regular walk in their prices are crazy lol go to another parts place trust me you'll save a lot more money read more

Who would think you'd need to check reviews of an auto parts store like a Napa but if you do you'll see why this one only has a 2 star rating and it's all because their customer service is wildly rude! If this is your kind of thing then this is the Napa for you. read more

I have been working on cars all of my life. Back, then Car's had carburetors. NAPA Auto Parts has been around for a very long time. They have outlasted all of the aftermarket auto parts stores all these years. Some of those stores that come to mind are Chief Auto or Kragen. The parts sold at Napa Auto Parts are much better quality than AutoZone or O'Reilly's Auto Parts. read more

The one star is simply for the customer service in this shop. This store has a great selection of items needed to complete my job unfortunately no one is willing to even acknowledge you in the store. I walked up to an empty register just to be told by the employee he is on lunch and walked away. The assistant manager Tom was not much more help. I told him the specific item I was looking for just to be told to go look for it down the aisle I had just finished searching for the item. He then confirmed the item was in the back and had me wait. After about ten minutes he told me the guy that operates the fork lift went to lunch and I would have to wait about another 15 minutes. Poor customer service. read more

Was having an interesting challenge which I called Napa and spoke to Steve today and the experience was second to NONE !!!!!! I ask myself, dealing with individuals that give you such a great feeling of service should be recognized because sadly service is hard to get. Selling is easy service and great communication and providing customer service still is KING Thanks Steve !!!! thanks Steve you should get a raise !!!! read more

Unfortunately I didn't find everything I was looking for but I did find a wonderful sun shade so not a lost trip either.

Worst customer service ever. Manager was rude and sent me to the next guy because he couldn't find my radiator. I told him I ordered it 2 days before and I even called to make sure it was in stock. He said "well who u speak with?" I told him o had forgotten who I spoke on the phone he said "well go to that Mexican guy". Hmmmm racist! Because I am Mexican Then they look at my receipt and ask me if I work for the fire department. F! This PLACE! read more

Old Lady (crap star tattoo on left arm) at register is the worst. Stubborn as hell. "I didn't put it in so it is what it is." "Go talk to the (Asst) Manager" "Look, I only tell u what's written"Um Tom, this guy's complaining to me.. " Like a little child. The if it's wrong, or customer claims it wrong, YOU make the attempt to assess the situation! No clue of customer service. Wrong place to work lady. If a price is wrong it's wrong. How is an online order to reserve keep changing in price!? My print out says $250.41.. You say u can't find my confirmation number..then u actually search, then finally fnd it. You charge me an extra bulb as my bill came out to be $261. Then take off the extra bulb and then still the price goes to $253. What hell. I have the paper!! Asst manager needs to train this lady as it's obvious she doesn't know what custoner service is. If ur just a register lady, then u get the help to get things sorted out. Don't tell ppl to go somewhere else or someone else. YOU go n get help..do the customer service ! Honestly, I'm prolly not gonna get this item in a timely manner as I fear that they r gonna screw up. I better get my $5/$100spent on my rewards. I plan to put a complaint about the store.The Asst Mgr did what he was expected to do.. nothing above and beyond so I only thank him for his service and not for his time he spent to correct his mistake. I wasted almost 40 minutes just to get my online order going.. Asst manager doesn't agree with me regarding the old lady's attitude and lack of respect to customer's concerns and to just thwart my repetitive remarka about the bill being wrong! This would only mean, the Asst Mgr need to be trained himself. Who's the actual Manager? You might wanna reach out to me.. Asst manager corrected thing by telling me that prices were wrong in the system? wtf? This is NAPA right? how does that happen in a big comany like this. I should've just bought at Rock Auto.. same shafts.. The napa near my place would have been ideal, at least they take responsibility for their mistake and their customer service is way up there! The only reason i went here this time is b/c it's near work n easy to pick up on the way home. Old lady, I forgive u for ur ignorance in what customer service is. I hope u do get the training u need. If u don't get the training, then now is just negligence of ur job duties as a employee of NAPA. I think the company needs to terminate you. Next time, say "thank you" to all customers instead of select the people u want to say it to based on who they r. We buy feom your employer, everything is a "thank you". Customers complain b/c something is not right or feel there is something wrong. Put some consideration in to that instead of be rude self . Also, say "sorry" for possible mistakes that u or other personnel that work for the company. U guys screwed up my day n not i've missed my traffic window to avoid the heavy traffic. I would suggest to review the online order reservations. I truly doubt it's a glitch in system, it's just know properly known HOW to get things.. or the lack or people that do this that people get rusty on the process. If it is an issie within the company online vs. the.brick n mortar, then stores hsould be reporting that.. not customers to deal with the frustration and the act if making like it's our fault. Confirmation email means confirmation. Now, "well, u did this order online yesterday, so that's why we're having trouble" Maybe infor.corporate that the system is slow to inform actual store. Once this is done, I'm not comIng to this store for sure. I'll just go to mt local Napa, who were great peopl, even if was a small one. read more

NAPA Auto Parts - Auto Parts & Supplies Near Me - ONTARIO, California

The counter Person a woman I don't have her name but was very patient and helped me with exceptional service.

Horrible Service...If you value your time don't even bother coming here.. Rude employees! There was a long line and instead of helping customers, employees were having a full on conversation as if they were by themselves. Management is definitely lacking here. Do Better!! read more

It's no wonder why this place has such low ratings. These guys would be better off serving fries at McDonalds. It's like they hired sloths that are too old for the zoo. Now as I have been waiting they take other people that just walked in. So wait online to get parts, then wait in another to pay for the parts. read more

Absolute garbage, employees don't care about the customers, they won't allow restroom use, it takes them half an hour to pull a bolt, especially when it's right behind them, and they had to request someone else to pull it.... Please don't go here, it's a terrible company to work with, and their parts are overpriced absolutely worthless company read more

nice and big store, but one rude employee. adrian is by far the rudest employee of that napa store, i have ever dealed with. been shopping at that store for several years now, rude to his co-workers and customers (on the phone and in person). dont understand how that boy is an "assistant" manager. he needs to get demoted or fired. he is the sole reason for never going back to that store. i would much rather drive to fontana, chino, or norco and get a lot better service. read more

Unhelpful no communication within their own employees.had me waiting for over a hour because of their mistake.all they talked about for a hour was what time they were off and what they were going to eat while my part sat on a shelf. read more

Horrible customer service!!!! Walked in 1 guy in front me .. I was there at least 15mins and walked out with no service the guys at counter were so slow!!! just wanted a simple price check!! read more

I called in for a oil filter and I gave him the filter number. His reply was, "this filter, kn-138, is napa part number blah blah blah." He said it in a corrective tone and just pause for my response. So I waited for like 10 secs and said, "ok..... so do u have it?" He said he had 1 left in his warehouse and it cost $17.99. I dont remember the filter being that pricy but whatever, they are the only store locally that has it in stock at the moment. So I asked him where his warehouse is located so I needed it asap. He responded with, "ummm, its right next door to my store?" Geez... sorry guy with an attitude. read more

You know how you go in to your local Napa Auto and sometimes they don't have your part in stock but they have it in their warehouse...... This store is AT THEIR WAREHOUSE! So if you don't want to wait then why not start at their retail store that's connected to the warehouse! It doesn't get any better than this!!!! read more

Called and needed 1 caliper confirmed year make model and took core to location. Drove 30 miles back to home to find out it's wrong one. Drove back to Ontario and made sure bracket fit pads I had then drove home to dind out it's for a 17" rim not 16" rim like I told them. Now I can't get it repaired until I take care back again to Ontario and get the caliper somewhere else. Horrible experience read more

Counter staff are slow and seem to lack any care. They are the DMV of auto parts. The store has every part you need but its painfully slow and unorganized for who is next. read more

Horrific Services! I called (951) 360-0192 looking for auto parts. Tom answered and I told him what part that I wanted. He put me on hold for 2.5 mins. without saying a word. When he came back, he asked what part I was looking? I immediately knew he went to turn on his computer, that was 10:12a.m. When I asked why did he put me on hold? He heatedly argued to defend his agitated behavior, cut me off and yelled at me. He was hostile, combatant, egoistical, paid no attention to my purchases, and anti-customers. I asked to speak to his manager, he said, "I am the asst mgr." I told him that he had just lost my business, as well as my family and friend's. NOT recommend this place to anyone! read more

They had my wheel cylinders for my 62 Caddy. Wait was not too long. Staff was nice. Will be coming back since neither Oreileys3nor auto zone had my parts read more

9.50 am called for price on part and stock check. Got an answer and price in less than 2min. Part in stock.

Wow this place have horrible service. They will simply ignore you. Romeo, Jeff & Tom are the worst service provider. Cashiers are awesome!!

I ordered a fan clutch then called to find out if it was in, was put on hold for 4 minutes before I hung up and called back. Part was in, so I go down there and stand in one line for 10 minutes without any help then finally walk over to counter where the 3 counter girls are giggling and finally get some half-assed help. I was also told the tool rental would be $100 then they charged me $200 so I mentioned it to them and a manager knocked off $40 on the clutch for me (so I'm giving them 3 stars as that is a 28.5% discount). 2 extra stars for saving me money! read more

Terrible service! The counter employees are great at avoiding helping customers and pretending to be busy.

In 2018 bought what I thought was a brand new engine after the first oil change the engine blew I went back to the company complete auto where the engine was installed I found out they where a napa care centre it had been sold i was furious i called napa i was told many thing and eventually got a new engine found out it was from a company from texas omg i was horrified as i live in canada. First oil change the oil after 1000 km was pitch black with an orange tint to it oh that's my radiator fluid found out on my brand new engine it was rebuilt heads they put on I was mad again as every rebuilt head I ever put on this truck are garbage I didn't want that at all I paid for brand new 3600.00 and this is what I get. So napa stops talking to me they passed me to the company from texas ATK I thing they are called, I work with them my mechanic was told to ship the heads thru napa with the gaskets in there as well I whitness all of those. I'm told by texas company that no gaskets showed up and they tested the heads anyway and found nothing wrong yeah right seeing as we put a straight edge against the heads ourselves and where horrified to see how warped they where you can see the light pass by the straight edge so I talk to the top guy at napa and he himself was horrified and sent new heads gaskets fluids etc great well still garbage rebuilt heads and guess what there leaking rad fluid into my oil again and now after driving my truck for one winter season my engine is carbon locked so now the warranty is up so I'm stuck with this napa garbage dont buy there garbage save yourselves much fighting and heartache and find a better mechanic then anything from napa scam artists read more

If the District manager for this location ever asked his manager why the distribution walk-in sales are down, he may want to watch his staff in action. On a typical day you have 7-10 people waiting in line and about 3-4 staff members helping. Seems like a good ratio for customer service until you realize the lack of knowledge and since of urgency by staff. I would equate the level of service to the DMV. The one difference being customers leave and take their money elsewhere like I have so many times. I would hope you improve your training processes to better equip your employees with the tools to capture all the market share you lose to online business. read more

So the guys who work there are the combination between the Stooges, Little Rascals, and the DMV workers in Zootopia. They have the worst service. Stay clear of this place until hell freezes over. I've been patient cause I've been desperate for a part, but no more. You lost my business. read more

Customer service here is horrible, I shop here only because it is close to where I work, but I'm done! Today, I stopped in, I was the only customer in the store and was told by a back counter guy that "someone" would assist me and disappeared - 15 min later, I just left. I will consider writing to the CEO, but if this is his business model, I'm sure he doesn't read emails from frustrated customers. read more

I went to this napa on 8/9/15 and stood in front of Hector the napa employee for at least 5 minutes. He was behind the counter typing or pretending to be doing something. He did not even acknowledge me. He knew I was in front of him as he saw me walk up to the counter but immediately carried on to his computer. The proper thing would have been to tell me ill be with you in just a moment. After that experience I just walked out the door and went straight to autozone. I just moved here to Ontario after this experience ill stick with Autozone and O'Railleys, they can continue to have my business as they have never failed me. read more