The pick you part in Ontario is not a well managed location. The employees here aren't as friendly or helpful as the far superior Fontana location. They make you wait in a long DMV line of despair to check out with a bunch of pissed off customers, because they only have 1 or 2 registers open. When you finally get to the register the "Parts Expert" change the online listed prices on you. My cars fusebox listed at $30 turned into a $80 Mulifunctional CPU Flux capacitor. When trying to explain that this is a fusebox the customer service rep let me know he's worked at a car detailing place and Del Taco and he knows that's a CPU. Save yourself trouble and go to IpickUPull in Pomona. They have amazing customer service, better prices, short lines, and know what a fusebox is. They also all don't go on break at the same time leaving 1 register open with at least 50 people in line. Last thing What is up with the TSA guy dumping out your tool bag and going through each zipped compartment when you leave for 5 mins. I thought I was going to have to take my belt and shoes off and put them in the tray. Here is an artist rendition of my experience and do not get the sushi from the food truck. read more

Pick Your Part - Ontario - Artist rendition of "The Line of despair." - Auto Parts & Supplies Near Me - Ontario, California

This pick you part for Ontario isn't my favorite location. I only come to this location is San Bernardino doesn't have the parts we're looking for. The employees here aren't as friendly or helpful as the SB location. read more

This Pick Your Part location was a solid experience overall. I came here to turn in my car through the California BAR program, and this is one of the approved locations that accepts vehicles through the state program. I'm really glad I went the state route. The generic Pick Your Part quote I got online was around $190, which was much lower than I expected. Through the BAR program, I ended up receiving a little over $1,000, which made a huge difference and was well worth meeting the program requirements. Finding the location was the only slightly confusing part. When I first arrived, I followed a sign that said "We Buy Cars" and made a sharp right, but that turned out to be the wrong entrance. If you're using Apple Maps, keep going straight instead. The correct office where the paperwork is handled will be on your left. Once inside, the front desk staff member was very friendly, helpful, and patient throughout the process. The paperwork took the longest, but everything was clearly explained. After the initial paperwork, I was directed back to the "We Buy Cars" area, drove straight down, made a small left, and found a mobile office where they finalized everything, took the car, and gave me the remaining documents. A couple of things to note: * Customer restrooms are portable toilets only, with a pump-style hand washer * Plan accordingly if that's important to you I arrived right when they opened at 9:00 AM and was completely finished by 9:53 AM, which I thought was very reasonable given the process. They handled everything on the DMV side and issued the check without any issues. Overall, a smooth experience, and I'd recommend this location if you're doing a BAR program vehicle turn-in. read more

UPDATE TO THE PYP LKQ (AI) RESPONSE: I've purchased this same exact item from multiple locations, including from this one a week before. A Lock Actuator Motor is NOT a computer "Chassis control module BCM" with a core fee as shown on my receipt! The cost difference is over 3 times! A lock motor in this case does not have control of the chassis or anything else, beyond its own lock actuating. The 30-40 yr. old, blonde hair, 5'11 guy with tattoos on his arms is a crook! He'll make sure your 1/2 off days end up being over 50% more instead! And I couldn't imagine on a regular day, 3x on the cost of the parts! And knowing it's going to be busy with rain, this location did not set up even 1 ez up or anything else for their customers at the entrance waiting, nor at the slow moving cashier line. I guess it's easier to take advantage of customers when they've been standing in the rain... since they probably won't leave their over priced parts behind] I go to many pyp locations and this location is by far the worst! Got there on the holiday 1/2 off day and it was raining. Nonetheless many were still there in line to get parts. The issues began when I had to check out from this location. Yes there was a big line in the rain because of the sale...but it was also because they had 1 window open full time, and occasionally 2. No help to get the line moving with so many people standing in the rain. Next was the cashier, he claimed my lock actuator was a body control module computer!! WTF!? Charged me for a computer and $5.00 core for both of my lock actuators. The 1/2 off sale was a sham! Incorrectly charging for parts is just wrong! He stated that I can just leave them and he won't charge for the 2 parts, but having been in the rain all day I had to just buy them. I paid double the regular price for actuators, and I paid a core that lock actuator motors don't even require! So on the rare half off day, I paid over double the normal price! The take it or leave it attitude of the employees was terrible! They had no regard for customers standing in the rain, and no regard for charging for the correct part type. They definitely need more training, and emphasis on customer service! read more

Excellent customer service, Will helped us solve our problem at the right price and went above and beyond to make sure we left satisfied

LKQ pick your part has several locations one being Ontario. Large spacious parking lot for semi's to move with ease. Employee parking lot to the left of the entrance. This is where you enter to retire a vehicle. Enter through employee parking lot and wait by the gate for instruction. Get approved online through their website and bring all required documentation. Make sure to check if you need to make an appointment. Once approved and inspected they will retire a vehicle. Apart from this service they're a full functioning pick a part $5 entrance fee includes all day access to their inventory of vehicles. Bring your own tools for self service auto parts or they can also remove the part for you with added fees. Used batteries and tires also available. And YES! for all us foodies there is a taco stand right in their parking lot by the entrance. read more

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Waited in line for over an hour because they had one lady working the register while everyone else was huddled up in the entrance booth. I feel bad for that lady tbh read more

I was recommended by my mechanic from Gtech to sell my 2013 Hyundai Elantra that no longer works to here because to repair the motor would've costed us more than what the value of the car was, which isn't worth it. I was able to obtain a quote online and was roughly the amount my mechanic said. The transaction end up being smooth, quick, and easy which was awesome because me and my husband had such a busy day. They came out to pick up the car at my mechanic and gave us a check. I highly recommend to use this business for any cars you want to junk because it was hassle free. read more

A lot of inventory for parts. It was my first time there and I was very lost. Cisco was very helpful answering any questions we had. Great service from him read more

First of all I want to thank Richard Martin (driver) for making the pick up of my car so EASY! He was able to squeeze into the back of the long drive way and pick up the car without any complaint. He also knew I wanted the license plate cover for my own emotional attachment and he went above and beyond to give it to me. The process was easy for getting rid of the car and transferring pick slip for check. Totally recommend read more

Pick Your Part - Ontario - Auto Parts & Supplies Near Me - Ontario, California

would put 0/5 if i could. the website doesn't match what's really there but they'll happily take your entrance fee and let you look for something that's not there. shady lame business. read more

The guy working the front gate needs a new job. Doesn't want to help anybody, just wants to take your money. Ask him a question, no answer and sends you to someone else at a window. The guy at the window didn't care much either. The staff here needs to be trained I customer service. read more

I came in this morning for a window and purchased them to remove it from the car at 10:22am. They said it will take an hour or so to remove the window and It is now almost closing time and Daisy for the second time (that's what she said her name was) told me they will remove it for me in the morning. Daisy was very unprofessional when I told her I been waiting all Day for this window. At this point I could have had someone remove it for me instead of waiting this long without no notification nor update about the window. Very poor customer service. Yes, I will still purchase the window and I hope it's ready for me in the morning. Thank you! read more

I thought it was weird the cahier window had a pile of parts below and next to it but now it makes sense. Absolute joke of a salvage yard. They wanted $65 for a stock steel wheel and if they left the bald tire on then that would have been an additional $35!!!!! So $100 + tax for a steel wheel with a bald tire. read more

great location,plenty of inventory,zane,william,penny are very nice....great experience....

Kenneth was easy to work with very professional. Got the job done. Made it quick and easy to sell with pick your part .

Paula and Leilani were kind and very helpful with any questions I had about retiring my vehicle

My dad has an old 500SL that has been sitting in the driveway for years that he just got sick of cleaning up, so he asked me to figure out how to get rid of it. Since it was parted it, most junk and tow yards didn't have much to offer, but PYP made it so easy to get an offer and schedule a pickup and made the entire process so seamless. Highly recommend!! read more

Very rude customer service when paying for your items. The lady couldn't give me a reason why an item was 90% higher than the price that they showed it should be on their website. I asked to speak to a manager, and she said for what? He's busy; I ask for her name, and she will not give it to me. I then ask for the manager's number, and she writes down the 800 number from the website . I wouldn't recommend anyone go here. read more

What a smooth process. Richard was on time, professional and explained all the details of the transfer for our car. Thank you so much!

Updated 1/7/23 You find out a lot about a business in how they deal with a complaint/issue. Alan returned my call and with the assistance of his district manager came up with an acceptable solution, return the fee that I was charged for a warranty. I would have given 5 Stars but my initial contact was horrible. I hope that someone speaks to Veronica about the importance of customer service. read more

Pick Your Part - Ontario - My receipt showing that I was charged guarantee fees - Auto Parts & Supplies Near Me - Ontario, California

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I needed a battery for a truck I was trading in on a new car purchase. Costco sells the battery for $125, WalMart had a cheap solution for $70. LKQ sold me a fully charged and tested used battery for $30 (plus $5 for admission). NOTE: Batteries are pre-pulled, charged and tested. They tested it again right in front of me. I left my old battery that had been confirmed dead at AutoZone as the core. I put the battery in our old truck and it roared back to life. The old truck is traded in, and I am on my way. Friendly service, helpful staff and ample supply. I did walk the lot a bit, you will need the website to locate the vehicle you are seeking. They seem to be nearly randomly distributed around the open lot. read more

Be careful when you're purchasing your items because they don't ask you if you want warranty they just included it. They expect for you to tell them no warranty.. read more

Came to get parts the app shows the car is available, came in the car is not here any more. Took me 20 min to get my $5 for the entrance: George the manager needs more cashiers. He was by himself smh. read more

Pick Your Part - Ontario - Took me for ever to get my $5 back smh - Auto Parts & Supplies Near Me - Ontario, California

I'm a huge fan of Pick-Your-Part! I've been working on cars since I was a kid and own older cars. Today I went to PYP Ontario looking for a transmission crossmember for a 1996 Ford E-150. Daisy was a HUGE help. Very kind, very helpful, with a very positive attitude. She's definitely an asset to your organization. Keep up the good work. read more

I've been pulling parts for Volvo's since I moved to SoCal 19 years ago. Multiple cars and multiple locations in PullParts that are now owned by LQK. Most recently to get a new dash pad for a '98 V70. Spent and hour pulling from the part in Ontario only to get to the checkout to have them argue with me that it isn't a dash pad....but now a DASH PANEL. of course that's $ 42 not $ 27 like the 4 other's I've purchased over the years. 5 minutes of arguing with the kid and the other female checker about what a dash pad is and lots of bullshit about how they define the parts and classify them. It's still a dash pad. Has always been a dash pad. I'm so tired of the upsell and overcharging of parts from LKQ .They have raised prices for everything way beyond what inflation can account for and constantly find a way to overcharge you. They tried to charge me for 2 back seats because it was a split 60/40 seat. It wasn't 2 seats..just one back seat. Thats a dash panel". What is a dash panel? Hard to define isn't it...just allows them to rename it and charge more "Well the vents are attached", they weren't "Well you don't have to buy it sir." I didn't. I am done. I will never enter another yard owned by this Corp. I left the part at the counter. It's really a shame for all of us that can only obtain parts like this from yards to keep our cars up and running. It used to be enjoyable....now it's just a fight everytime I go. Profits rule and the customer is always wrong. Pretty sad. read more

My sons 2002 BMW head gasket blew and the repairs were more than the Cars valve. I was offered $400 by other salvage yards, called LKQ and they offered $605. We towed the car to their yard and my son was given the check the same day! read more

This place is a rip off. I went to get a charcoal canister off a car and online the price was $25. (charcoal canister comes with the vent valve all as 1 piece). When i went to check out the girl told me it was $87 with warranty and had the vent valve added separately and when i said online it says this part is $25 and it's all one piece she said " at pick a part we charge it all separate". So I didn't buy this part as online I can buy it brand new for $160 and not have to worry if it works or not. So don't waste your time pulling the part off and paying almost the same price as brand new. read more

Richard helped us through the process and made it super easy and was able to get my car out of a very hard position! Amazing customer service ! read more

Not sure what to say here, parts to pick yourself seemed comparable in price to what I can get on a variety of online shops without the hassle or perhaps a few dollars more but again, no trouble to buy and have shipped. I've gone a few times after monitoring various cars I was looking for and gone on the day they show up as available only to find someone has definitely beaten me to the vehicle (pick a part aside). It's tough because you have to take all necessary tools and not mind getting your hands dirty and rooting around to maybe save a few dollars. But over the past few times I've gone there, sadly, I can say that I would rather pay a few dollars more to avoid the hassle of DIY taking things apart - let alone hopping they have what you're looking for and having to pay just to hope that they do. Haven't been back and not sure where to find the savings here. read more

They quadrupled, yes, 4x the price from October. Their parent company, LKQ, sells used parts of a higher quality that are already removed for not much more. So I don't get why they're trying to make these self serve yards close. Maybe the land is worth more for warehouses or homes. They're certainly not passing the money down to their employees because they're just as unbearable as before they raised their prices. They get most of these cars from Copart. You'd be better off buying salvaged cars directly from them. read more

I came to spend $500+ ..I wanted to exchange an airbag for the exact same one but just diff color..I had my transaction number and the cashier people said they didn't have access to system to look at since the manager was gone for the rest of the day and it was barely still 2pm ..they didn't even wanted me to give me the managers number ..this is such a waste of time ..don't even bother coming here to waste your time since customers service is not a fkn priority! I hope the owners reads this review read more

Pick Your Part - Ontario - Location - Auto Parts & Supplies Near Me - Ontario, California

I'm done with this location it's never a good experience. The guy at the gate is always a hassle to deal with. I'm confident he only got the job because of his sexual orientation, he is incompetent. I'm taking the time to complain because nobody does. I always watch him be rude to customers who struggle with English. I don't know why they give him any kind of authority. Today I was denied entry because he thought I looked too young and didn't have I'd. I'm 35 with a beard and have a few greys coming through. He didn't ask id for the guy who went in before me. So I feel like I got singled out when I called him on it he said that was policy and I needed to leave. Drove 1 hour to turn around. They need to do something about this guy he clearly shows signs of poor judgment and I will never return to this location. These places are not what they used to be no organization with inventory and employees. Prices are about the same as new new parts. But yea I don't understand why I got targeted the way I did I guess that's racism or something. read more

Read all the reviews and you'll see very mixed feelings about this place. I think in terms of the junkyard itself, it's amazing. It has a huge variety of cars, most people can find the part they are looking for. So there really shouldn't be any complaining about parts since you guys willingly came here and took the chance, you win some you lose some. The $3 entrance fee is fine, hopefully they'd make it a dollar someday, but most people can find $3 under their couch cushions, and if you can't afford $3, why are you even at the junkyard for real. One complaint is pricing of parts, it's so random. For the most part it's reasonable, but on occasions they'll really bump up the prices for some parts, which if that's the case, buy new instead. But like I said, you willingly paid $3 and knew there was a chance you weren't getting anything, so a $3 loss isn't the worst. I might have just got lucky with most of my pricing so far, but just be aware there could be a price spike that makes you not want the item. The only true negative that can't be avoided is the warranties. They made it so now you have to pay for warranty, but you can get a refund if you come back 1-7 days after purchase with receipt, very dumb considering some people might live a while away, waste of gas. Overall a 3 star unless they fix warranties, then I will change it to 4 star. Although for me it's defiantly the best location, the biggest one with the most cars, and btw they do offer carts and things to hold your parts, but a lot of times they are already being used. read more

Went to look for turn signal light for my truck and at my check in window I had the person doing the sign in check my bag for any tools I bring in but couldn't find a turn signal assembly so I had to leave location check another LKQ. As soon as I was about to leave I forgot I had a headlight bulb in my bag the guy assumed I had stolen it but I was brand new and I didn't argue with him I gave it to him as he assumed I have stolen something from a junkyard so for anybody of all ages old and young going to junkyards now you must have a camera on you for proof of evidence that you didn't steal anything because no it's more of a point of view that we all look like criminals in junkyards that's my thought and if that's how we see other people then maybe I should be the one checking them out for now if they wanna steal. read more

I've been coming to this pick a part since I've moved out here in 2006.... Sadly I've had my first disappointing experience that infuriated me enough to write this review.. I spent 2 to 3 hours picking out a fuel pump assembly top to modify for one of my race cars...not the entire pump just the top...and the pig tail electrical connector that mates to it which is a part of the entire body harness...and a 12" peice of metal that covers the pump. Got up to the front and the guy wants to charge me 68 bucks for the 3...should have been around 20 bucks...I asked him for a breakdown on what he's charging me....fuel pump sending unit (I didn't have that, I had the lid/top)..2 wiring harnesses (I didn't have that I had 2 pig tails, not an entire body harness)..and 2 pieces of metal.. The checker said they didn't have an option for fuel pump top and had to charge me the entire thing....thats horse sh!t....I threw back 2 peices and kept the rest of the over priced items.... Then I get home and see my receipt had 90 day warrantee charges for 2 pig tail wiring harnesses and the fuel pump plastic top....(no one would buy warrantees for these parts)....I called and since 2022 they added this bullcr@p...every part gets an "optional" warranty that you the customer have to tell them u don't want.....who the hell operates that way...a new car dealer doesn't auto assign your car an extended warranty...best buy doesn't add on a 5 year warranty on your fridge without asking....thats a bullsh!t scam... They used to ask you if u wanted a warranty not tell u your getting one without asking or telling you how much it is The checker never even told me about these warranty when I asked for the price breakdown Here's where it gets even worse... I ask for a refund on the warranty, she wouldn't do it over the phone and I would have to drive in again, bring the parts to remove the warranty... Not only this..... But if I process the return in order to get my money back for the warranty, I cannot re buy the parts I was overcharges to begin with... What a effing scam.... I returned everything today out of principal...and instead of lkq making any money off of the parts I was overcharged for yet willing to re-buy. You got nothing from me and I won't be back. 16 year customer gone for 9 $ in warranty b.s read more

I'm from Las Vegas, where we have pic a part places also, with amazing savings on parts! So I priced a trunk latch at several online parts places. Figure I'd save at least half price with a little bit of labor, by pulling my own part here. Was I wrong !! They wanted almost 2 and a half times more then the online amount for same part!! Never again! I'll just order online!! read more

There's a manager named Zane Arnold. He's a joke. We purchase a part in Monrovia and we were told we can warranty it in Ontario. We gave them a receipt and he tried to charge us more for a warranty part. I have called corporate in Chicago. I run 10 stores in the automotive business, this guy needs to go. He is totally unprofessional. read more

worse place you can go to get parts. they were charging me $380 for a bumper. the guy said ok fog lights extra, fog light bulbs extra, racket extra, they were charging for everything that was on the bumper. these guys are crazy! i also wanted to buy a radio bezel and this clown said $130 and it didn't have a radio. im really upset because i took all morning to take off parts. so my advice to you is to go ask how much the part is before you take it off. its so funny that you take your time to take off parts and they charge you more than a brand new part. never going there again. read more

I was today to buy a cluster for my mustang. On their site at list price is 21 dollars. They charge me 56 dollars. Also I want to take some back lamp wires , on their list 8 dollars was 8 dollars they want 40 dollars. I ask guy from cashier and he said something I don't know what like have to do two etiquette or whatever. I go outside and check again their website for price and go back. Ask the guy from gate and he told me price from website list is not correct. So be careful when you go there. Most careful if you come from far to buy some part because they charge you how much they want. Not nice for a company to do that. Not professional read more