I had an extremely bad experience with Empire they came how to install carpet fortunately can't hardly open the front doors supposed to cut out a piece out there guy said it wasn't their job second when they call me back they said it cost 100 a quarter I should have to pay for it they were already here third that same stoop of a woman said it would be 350 some dollars the next time the next time they said it would be over $500 to cut a little two foot by 2 ft section out then they put a metal stripped on here to hold the carpet down between that my tile floor it won't stay down I reported it numerous times and all I get is nothing but what they call diarrhea the mouth they all they do is talk including their supervisors and my opinion this I will never do business with them again now I don't know who to get for this metal strip here but all they want to do is my opinion is blackmail me it doesn't pay to be a disabled person in this country when people like that take advantage of you my opinion I will never do business with them again whoever reads this if you want to do business with them you're welcome to do so but beware . In my opinion they will never set foot in my house again unless it comes here to repair the shoddy work that they've done if there was a zero star I'd give him a zero star all I do is contact the Better Business Bureau and then the Empire calls me back and all they do is female a line of b******* and lies . read more

I had a very nice salesman come and he was very professional but the installers are horrible they called to confirm the installation date twice and then the day before so they didn't have the material so the salesman figure it out for them to come a day later than they were supposed to my house was tore upside down to make sure it was ready for them so I didn't wanna wait any longer so I took off of work the day that was scheduled I couldn't take the day that they actually came off so I just had my stepdad hang out there while they did the floors he had no idea what they were supposed to do nor should he because it was in the contract they did not pull up the tile so the floors are not flush they pulled up three toilets broke two of them cost me over $1000 to get a plumber to fix it no I'm fighting to try to get that money back the whole job is done professionally done and it was a disaster and very frustrating for no reason I don't know why they chose these installers but they either need to get rid of them or maybe it's just how empire works but I would not recommend empire to anybody since they didn't do the toilet correctly the one they just sit there put water in it and it's not into the floor or anything roaches were coming up from the pipes so I also had to call a bug man to deal with an infestation and now my floors Are not done correctly or how I want it and it cost me over $11,000 now I'm having to get a lawyer so I would advise you not to do business with them. Their response to the toilet that cost me $1000 to fix was they do this every day and their job so they don't need a plumber the plumber told me that you need a license to be pulling up and working on toilet When they were leaving and I asked him if they were to fix the toilet they told me I had to call a plumber because they didn't have any plumbing tools so they pulled up my toilet completely and didn't even have a wax ring which is simple they should also probably have a flange in case they break it like they broke mine it's irresponsible and unprofessional read more

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Had an absolutely great experience. I'm a repeat Empire customer and will happily use them again in the future. Start to finish very happy customer. read more

took an extra wee for installation, there were many areas of our vinyl flooring that had gaps or it was not level. we complained and they refused to return to fix. 6 months after installation we had issues our toilet was clogging. We called a plumber and found out when they put toilet back on the wax ring was not centered causing the issue of clogging. Still to this day they refuse to come fix our floors. DON'T pay full amount upon scheduling. Agree pay half and then the rest when complete. That was my error, then they might of come fix my floors and I would be satisfied. But their customer service and satisfaction is not a priority for them just your money!!!!! The Loy's (Titusville) read more

I've never been so frustrated or disappointed in a national chain, and it appears to fall on the "installation coordinator" -whose name I know but have never spoken to. Moving from San Antonio, where Empire has a better reputation, we ordered flooring for 6 rooms in our new home in Orlando. Everything went smoothly in selection and order from SA. I received several calls conforming a 1/16 install date. Then it all went horribly wrong with Orlando. On the morning of the installation, I received a call from Orlando Empire, "I was told to call you and tell you we aren't coming... I don't know why. I have this note from the installation coordinator to call you." Later that day, I got another call, "We can't find your flooring." "We don't know where it is." The next day, 1/17, a subcontractor showed up with carpet, demanding payment. With furniture due to arrive in a week, I accepted the carpet. The vinyl turned out to be the list item. I've since called Orlando Empire 3 times, each transferred to the 800 service number. Even the very polite customer service folks were unable to contact the installation coordinator. He never returned my calls as requested by the customer service. I've received no more calls or information, and have no idea what Orlando Empire Now is doing. I can only presume Orlando Empire Now has breached their contract. I am frantically looking for another flooring company with just 5 days to go. I cannot recommend Empire Now in the Orlando area, solely for the terrible communications of BD at the Orlando store. read more

Secondly, my sister used this company and referred me. She was supposed to get 50 for the referral. I have called several times over the last two months and she hasn't gotten her referral gift. Another lie from a horrible company. So she finally gets the 50 gift card. She tried to use it and it was no good. It was already used. What a lying horrible company. read more

Worst company ever!!!!!!!!!! No REALLY (They Are, And Here's WHY) While tearing up tile, they covered whole house in silica powder, killed over 25 fish, some over 14 years old, destroyed half of our belongings, they were cutting tile in our house, killed our grass with chemicals they poured out, tried to cover it up as well, 8 months later, it's still not finished. Now they are saying they only install floors, they don't remove, even though they have already started removing the tile. They are telling me I will have to remove the old tile and grout before they will lay new tile, even though they are charging me to remove the old floor. I spoke with the southeast regional( great guy) Fixed everything, we formulated a new plan of action. BUT WAIT, the local office won't do what there regional instructed them to do!!! ( Stalemate yet again) I'm just a guy who paid $9000 dollars for new tile and carpet....and never got it.... Wanna be the next guy or gal who deals with this⁉ Ryan Marshall https://www.yelp.com/biz/empire-today-linthicume?hrid=OVHnNCxJNpy6XlxuLzEwUQ&utm_source=ishare&utm_content=review read more

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The products provided were what we expected. The carpeting was a little lighter than what we thought it would be. The wood floor is very nice. The workers were polite and very competent. I would use them again. read more

I should have checked here before beginning this project. It is unbelievable. Started by adding a service plan I didn't want. They did remove it. The salesman asked which pad I wanted for the carpet on a concrete floor & I asked what I currently had. He said 1/4 inch pad so I accepted that. Then my handyman came to move all the furniture and pulled up a part of the carpet and told me there was no pad. I called the company and they changed the contract from glue down concrete surface (loop) to tackless loop. They showed up today and immediately asked for payment in full. I declined that. They proceeded to remove carpet in 1/2 of the room and then said they had to be paid in full before going any further. I refused to pay in full and they said they were leaving. I offered 1/2 of the balance and said I'd call the company so they could read their contract on PAGE 6 which reads "I agree when the work is substantially complete, I will pay Empire the balance due on any purchase price. I understand that "substantially complete" means the work has been materially finished, functional as intended....... blah, blah, blah. The next paragraph shows ... "I agree and understand that I will pay Empire the balance due on any purchased product at the time Empire begins installation of that product. NOTHING HAS BEEN INSTALLED, 1/2 THE ROOM HAS NO CARPET AND THE NEW CARPET HAS NOT EVEN BEEN BROUGHT INTO THE HOUSE. Payment in full was my only option so I told the company I want to cancel the carpet installation and they said there is a 25% fee. I cancelled anyway because I never want to deal with them again & I'll see what my credit card company will do. Oh, they did offer to move the furniture back. Lesson learned. read more

Please steer clear of this company. Everything that was promised to me was a lie. I had to take 4 days off and 2 doctors appointments. The last one I had no choice but to go or they were going to charge me extra. I have had the worst time with this company. Oh yeah after 2 days of signing up, my sales rep quit. They are supposed to refund me my money but havent heard a word out of them. Steer clear people. Ill let you know everything you need to know. Btw Ill give them 1 more week and then Im going to flood the internet with all the pictures, videos and questions from installers. I deserve to be treated fairly. read more

I scheduled an appointment with Empire for a quote on carpeting in 4 bedrooms of my home. The salesman looked at the rooms and gave me a quote. I was shocked he could give me an estimate because he did not take any measurements and did not look at any closets. He then went to the car and brought back a sample of the carpet. When I told him that I would have to think about it he replied "You mean you are not signing for this? I came all the way from Orlando." I told him that I would not go with the first estimate and he once again complained of driving from Orlando. When I asked for a card, he said he did not have one. He also never gave me an estimate in writing. He left abruptly and I have not received any communication from him. Buyers beware!!! This seems like a very unprofessional company. I would not buy a kitchen mat from this company, read more

Great sales experience with Robert "Scott" Duckworth! Patient, painstaking, thorough & clear service excellence, we thoroughly enjoyed our recent sales experience with Scott Duckworth. He was not a typical aggressive sales person ever constantly pushing to close a sale, but he respected our needs & desires to take our time, think thru & discuss the pluses & minuses of the various samples he showed us. And, in the end, he bent over backwards to try to help us with best possible offers & discounts he could find. A new sales person, I recommend Scott for all! read more

We have used Empire Today three times now, and the first time they did well. The second time they told us next day install but that morning they called they didn't have the flooring in stock and we had to wait nearly a week. But the install went well. Now, being a prior customer and needing two small rooms to be recarpeted, we called and the salesman came, bragged about how much money he makes and measured using the laser measurer (which the installers tell me is a lousy way to measure) and told us it would be installed the next day. These rooms were offices, so we emptied the bookshelves and desks and disconnected the computers, etc., piling it up and using half of our dining room. The install day came and not hearing anything I called a little before 1000 and was told they didn't have the carpet in stock. I wanted to cancel but the salesman upgraded us to a carpet they said was in stock and set the install for the next day. When the carpet came, it wasn't enough to do the two rooms, so only one room was done, which I agreed to after we were to get an additional 20% off the price (which was calculated incorrectly- they still owe us $18 which they won't pay.) Now when we need more carpet they say we have to wait until the next truck comes, which was 3 days later, but I was assured the carpet was ordered. Come three days later and I am told the carpet wasn't on the truck, but they will have it the next day, which is now 6 days after the initial sale. Day 6 comes, and they do have the carpet, I am the earliest install, and the installers did a fine job. However, before they did the install (now get this) I was told I have to pay for the job completely before they will install it, and if I refuse to do so they will leave. I have been in the home remodeling business for a while, and I never heard of anyone ever demanding that they receive full payment before the job was completed. At least, not anyone who was legitimate. I worked it out with the installers and the job was done. The company is so disjointed and disconnected within itself that they can't be trusted. The salespeople are subs, the installers are subs, and each one is held responsible, whereas the company itself takes no responsibility. Their salespeople do not communicate with the dispatch/install department and the dispatcher doesn't know what is in stock or not until the morning it is scheduled to be done. I will never use or recommend this company again. read more

The salesman that came out to the house was nice and informative. The installers did their work in a rush at the end of the day on a Friday. The work was ok. It was just one large living room of carpet. The real problem I had with Empire was the people on the phone. Everyone of them were rude and even downright argued with me about small things. I will never use Empire again. I won't recommend them to anyone else either. read more

Update and addition to the misery Empire Today has caused me. The carpet installers took all of the old carpet and padding from my home and threw it in the community dumpster. They filled the dumpster up so that none of my neighbors could use it. Of course, someone complained and now a whole paragraph in the condo newsletter is about what I did. I paid for the debris to be taken AWAY! Thanks again for nothing, Empire Today. I will let anyone who asks and even those that don't about your horrible service. read more

The worst customer service and installation department I have ever seen.... they do not return phone calls or follow-up on finishing installation. I have an open work order with Empire and nobody in their installation dept wants to call you... every time I call... I am always placed on hold for 15 - 20 minutes each time... I am still waiting for Empire to call me to schedule a date to finish the installation.... read more

The salesman that came to our house was very competitive and a great salesnan. He showed us some great flooring and we chose from his book what we wanted, a synthetic tile with some good backing. He asked for a third down which was OK and we set a date for installation. There was no paperwork but he let us take a picture of his iPad screen with our phone instead (not very clear!). Three days prior to install date we received a confirmation call and we're told to expect a call the day prior to install with a time. Since we did not receive a call the day prior and were not occupying the house yet we figured showing up at 8am would work. On our way over to the house around 7:45 we received a call telling us the installer would be there in 50 minutes (I even confirmed 5 0 vice 15 minutes). We arrived around 8 and the installers were already there. Luckily our general contractor was also there as the installers wanted to leave because we were not there yet. The sub contractor installers refused to do anything until we gave them our credit card to pay the remaining 2/3 payment. There was no way I was giving my CC info to a third party and no way I was paying 100% before the job even started so I called the Empire 800 number and was transfered between 3 people over more than 30 minutes with each one telling me to give the subcontractor my CC before they could start. When I said I wasn't going to do that, I was told fine then you lose the $1,500 deposit. Finally I gave in when I was assured that if I had any problems they would make it right. It was only then that we were shown the flooring which was the correct color but no padding. The installers who spoke almost zero English or Spanish did an almost acceptable job installing the wrong flooring except that they left the spacers in, then missed large chunks of the grout in areas they didn't grout over the spacers. When I called to complain I was given a complaint number and told I would receive a call I'm 3-5 business days then I was immediately hung up on. AVOID EMPIRE, THEY ARE A SCAM!!!! read more

We are very happy with the carpet we chose as well as the service we received from the salesperson and the installers. All were very knowledgeable, professional and personable. We're completely satisfied and would recommend Empire without hesitation. read more

Our appointment has been scheduled and they came and removed my outdoor rug. They claimed the Chattahoochee was wet, which it was not and that they would come back the next day. They never showed up nor did they call. Numerous attempts to reschedule and I'm still waiting for my carpet. Extremely disappointed!! Will never use again!! read more

Avoid dealing with this company at all costs. Scheduling issues/Quotes not including what was promised. From the beginning to the end, dealing with this company was a terrible experience and I wouldn't recommend. read more

New Carpet Installation. Salesman very knowledgeable and Installers were prompt and very detailed. Love our new carpet!

Only 5 days from picking out both carpet and vinyl samples to completing the entire install wall to wall! Very professional people both sales and installers. Would recommend Empire to anyone wanting to replace their flooring. Great quality products at a great price! Thanks Empire Today!! read more

I will never do business with Empire again. The entire job has been fraught with incompetency and lack of communication from the start on Empires part and the job is still not complete 3 weeks later. For starters, the salesman who came to the house gave us incorrect prep instructions for install day. This wound up wasting time as my wife and I had to scramble to finish preparing once installers arrived. We were having ENTIRE first floor done but salesman neglected to include half bath on invoice. They admitted their mistake and were scheduled to be here last Friday to finish job. Took day off work to wait for them. 2 o'clock rolls around, I've heard nothing. Call Empire who tells me they aren't coming but they didn't bother to let me know. Rescheduled for Saturday. I took the day off work. Again, 2 o'clock rolls around, I've heard nothing. I call Empire. First person answers the phone hangs up on me. The second person tells me installers aren't coming because they had grabbed wrong material for job. I'm not making this up, people. So, in conclusion, here I sit with my ENTIRE first floor with the exception of a half bath that has been waiting three weeks. Update will follow if they ever finish it read more

One year ago Empire Today installed Vinyl floating plank throughout my home. I called them out to check the kitchen and they fixed one board after the install. I called again in April because multiple boards are loose and coming up in the kitchen, foyer and hallway. One kitchen board is nor bent in half it was popped up so high. They sent out a crew for an inspection and had me sign off on a report that repairs would be made and someone would call within a week. Nobody called. I called them they had closed my ticket and marked it as repairs completed which is a 100% lie.  After a week of being on hold for hours each day, emailing, leaving voice messages giving up lunchbreaks I was able to get a hold of a human. They told me they would have to open a new ticket and send someone out as if they had no access to the previous report or photos.  Then they scheduled twice in June to install. They stood me up both times. They never bothered to call me it was me emailing and phoning them to find out both days that the materials had not arrived so they cancelled my install.  Now they tell me that the material for my floors may be discontinued and I may need to meet with a sales rep to fix the bad install.  Though I called in April it is now the end of June, they ran out the one year warranty and its looking like the entire floor will need to be redone in order to match and no one will give me a time table. Buyer beware they have ruined my house! read more

DO NOT, I REPEAT DO NOT USE THIS COMPANY!!!! Disgusting service, they do not follow up, they don't show up for appointments and do NOT back their products and installations! I sat at home an entire day for an inspector to come out to look at my defective carpeting. NOBODY SHOWED UP AFTER CONFIRMING THE APPOINTMENT IN THE MORNING!!!! I spent hours trying to lodge a complaint and get service. They finally rescheduled the appointment for 2 weeks later. This time nobody called to confirm the appointment the day of. I called to find out what is going on and after almost an hour on the phone was told that the inspector DOES NOT HAVE ME ON HIS SCHEDULE FOR THE DAY EVEN THOUGH THE REP TOLD ME THAT THE APPOINTMENT IS ON HER COMPUTER!!!! DO NOT USE THIS UNSCRUPULOUS COMPANY FOR ANYTHING, EVER!!!!!! Btw, if you go on their site you'll see 4+ star review rating. This is fake as you cannot add a review. All other sites show poor reviews. Installation in Orlando Florida read more

Worst customer care EVER! I signed a contract and paid the deposit for a March 31st install. I took the day off and waited for my morning confirmation call which never came, no call, no show all day. My salesperson was nowhere to be found, no contact whatsoever. I was totally abandoned. I tried the 1-800 number, was on hold for 15 minutes, I requested the auto call back which I never got, par for the course. I finally got in touch with my salesperson around 5 pm, told him how disappointed I was and that the next day I had my daughter and could only do after 3pm, he said no problem and he would take care of it. I assumed after the first mess up that every effort would be made to remedy the problem and get my carpet installed according to my limited availability. The next morning at 7am I get a call saying they would be there in 15 minutes! Are you kidding me I said after 3 pm only? Do you really think I am going to take another day off? What a joke! I have posted comments on their facebook page which have been quickly removed, this company does not believe in truthful reviews and they make promises they do not keep. I have notified my bank and am seeking a refund. I will be calling Home Depot like I should have from the beginning. read more

Empire Today received payment MONTH'S AGO and claims they're waiting on the city to process the permit. That email was sent to me in January and it is now about to be April where's my floors??????? You call and leave a message and the purposely ignore your calls and never return your calls. Super unprofessional. my suggestion is if you have not paid this company yet go with anyone else. read more

Amazing how probably most known carpet installer in the country has their reputation when we paid over 3k and ended up with unfinished job and damaged property. No one seems to care for your after you paid, they work with random contractors who has no business with you and we now in a chase to try and save our property after they took from us thousands. Customer service is a huge call center who just take messages and does nothing, local representatives just do not respond.Would never recommend. read more

Was quoted a job with an extended service plan warranty. Asked for it to be removed and was told it wouldn't change the price. He did remove the service plan and increased the quoted price by that same dollar amount. ( I have screenshots to prove ). Had to go through series of phone calls to simply speak to someone about this issue. Was told he handled the situation on his end and tried to keep the sale going without addressing the issue. Was given a 5% hush discount to hopefully move forward with the job or go away. Now is unresponsive when I asked to speak to a higher-up manager. Certainly feel disrespected as I am actually a return customer! read more

Great sales presentation and installation. This is the second time we have used Empire and are very satisfied.

BEWARE of the contractors! These guys are commissioned to sell contracts and will become very rude if they don't. We were told "Do you know where I live? I live in Sanford, which is an hour and a half away." -Christopher Pawlik. I'm sorry, why is that a concern of mine? I asked for a quote and that's what you will give me. He kept going on and on about how far he lives and he wasn't sure if he could come back to sign a contract next week. He kept pressuring us to sign because he lives "too far." Then when we expressed concerned in the price he said he could take $300 off, meaning he already quoted too much. It just felt very con-like. Before he left he asked how we booked, online or on the phone. We said online and he looked annoyed and walked out the door without a real goodbye. Just eww. read more

Empire Today did some of the carpet in my house. It was the worst experence I have ever had. The prrson they sent to do this was in my front yard yelling at his boss on the phone and everyone was looking at him. It took 12 hours to lay the carpet. We have tarrazal floors in my sons room he took out big chunks of the floor and then wanted to glue tack stripps down. He did not replace some of the old tack stripps that needed replaced. Some of the cuts he did you can see the floor under the carpet. Tried to complain and could never reach anyone pther than the the people that take orders. Made a complaint through them and never heard back from anybody. All in all I would advise people to find a different place of business this could happen to you. read more

I submitted a review on how bad this company is and had a message requesting my contact information. I submitted that and still haven't had our floor completed. THE ABSOLUTE WORST FLOOR COMPANY EVER !!!! read more

Moved into our new home the middle of March and the two rooms that had carpet needed to be replaced (due to cat urine). Was told about Empire Flooring. Gave them a call, they sent a Representative out that afternoon. He was very nice, took all the measurements, asked me a few questions about the kind and color or carpet I would like, went out to his car and brought back about 6 different samples. Went over each Brand, I picked what I wanted, he plugged in the info in his tablet & within about 5 mins I was given a quote (along with my discounts) and told me when it could be installed (which was in 3 days!). The installation was delayed by 1 day only because of the World situation (Coronavirus). The Installation team arrived on time and was very professional. They did an excellent job and did it in a very timely manner. I highly recommend Empire Flooring!!! read more

Very unsatisfied with Empire's overall customer service. I scheduled my installation over a month ago and the day of install they called to re-schedule due to over booking. Once re-scheduled when installers arrived they were short on padding, another day lost. I tried to call customer service but the lady couldn't help and said someone would call... NO ONE CALLED. The installers returned the next day but is still never heard back from empire regarding a credit. Installers insisted I pay, so I did he said my manager will call you. I called 4 times and all times each person said someone will have to call you back. There service is awful and the product is mediocre. Never again will I use empire today. read more

We had gone to a local store for flooring - was really going to be huge nightmare to manage. Called Empire, the next day our salesman came to our home, showed us samples, measured the areas, and quoted us a price that was within dollars of the quote from the local store - without us managing the project! :-) The crew came out the next day and within 30 hours of signing a contract we had beautiful new floors installed with expertise! Such a great experience and we love our new flooring. Excellent customer service and craftsmanship! read more

Micheal, the salesman was great. Didn't try to sell me anything I didn't need. Promised installation the following Wed. Confirmation call on Tues. for a morning installation. No show. By 3pm I call to find out that the installers are still at the previous job (i was supposed to be their first install) and that they would have to reschedule. I have MS and I had to hire people to come to move the furniture back after rug installation. They still requested payment, as I had scheduled them for a specific time and did not give ample time to cancel. So now, I have been waiting this since 8 am this morning ( again promised that I will be the first install). I called at 9am to find out that they are still loading their trucks for the days installs and that I should hear from them by 10:30am for ETA. It's now 10:54 and no call. Bad form Empire ! I'm on social security and had to take the cheaper price, but the old saying still holds true...."you get what you pay for"!!! My suggestion is if you decide to use this company, do not pay up front....make sure it's COD, maybe those orders get preference....but my best suggestion is that you find a small mom and pop flooring store in your town, you may pay a little more, but the quality and service will certainly be better than my experience!!!!! Lynne B. from Ft. Pierce Florida read more

Empire Today? Should be Empire Eventually. I destroyed my home based on the salesman's advice. Tore carpet up to pre treat the slab, moved my 50 gallon fish tank in the bathroom, dismantled furniture that they wouldn't move.... they were scheduled for install 4 days after the salesman did the deal. They cancelled on me day of for almost a month. I missed pay for 3 days along with my wife. It was a 5300 dollar job. They comped us 100 bucks for the inconvenience. Thanks? My advice is to either run in traffic or eat broken glass before going with empire. It'll ultimately be more pleasurable. read more

So frustrated with this company! After only 4 months my kitchen floors started falling apart. This is the 2nd floor in the kitchen. Original installation was June 2016! Their LVP (luxury vinyl plank) flooring is poor quality and doesn't hold up. We did 80% of our house in this material! Boy do we regret it! The flooring is literally disintegrating in the kitchen, dining area, hall and master bath and they only want to replace the kitchen! Not acceptable! We tried to work with them, but they are not customer service friendly at all and promise to call back and don't! Horrible experience with Empire Today in Orlando! Do not use them!!! read more

I have given Empire Today the benefit of the doubt Friday night, someone from their management office called me on Friday at around 6pm to give me some bogus lie of having corporate call me back with status of my refund. Management quote "if no one calls you back, I will certainly call you back to make any necessary changes"... well it's Thursday and I haven't received a call from the corporate office or the lying manager... I had just about enough of this company... Until I receive what's due to me I will no longer associate myself or clients to this company... read more