first time getting a full gel set! i absolutely loved it and got exactly what i asked for! they treated me with kindness and were very friendly. read more

Empress Nails - Nail Salons Near Me - Naperville, Illinois

won't pay you any mind or put in any effort if you are not a regular. not worth it. just got dip removal. soaked my hands in a bowl for 20 min while doing another customer's pedi, barley washed hands before returning to my nails to file the dip off, i have all sorts of gunk on my skin. cut and filed terribly. finishing the job myself at home. unhygienic and unprofessional read more

I went in to Empress Nails because I was on a time crunch and my regular nail lady at another salon was booked completely. I wasn't expecting much, and thought I'd have to wait. Trivene( sp)was super kind, and took my right away, and did a wonderful job!!! The salon is clean, and everyone there was so friendly and welcoming. I love my nails too!!! Highly recommend!!! read more

Empress Nails - Love my nails!!! - Nail Salons Near Me - Naperville, Illinois

If I could give this place zero stars, I would!! My nails look like a toddler did them. She didn't cut my cuticles so it looks really uneven. The top coat is all botched. It is incredibly loud in there with all the employees talking. The atmosphere is not peaceful at all. Very unprofessional. read more

STAY AWAY FOR THIS PLACE!! My no chip manicure chipped in 2 days and completely peeled apart in 4 days. When cutting my cuticles the woman cut too deep and made 3 of my fingers bleed. I did not see clean equipment being used either, which makes it much worse and dangerous that she cut me. They also made my friend wait over 45 minutes before she even started, and I was already done by then. Normal no chips last me 2-3 weeks and cost $30. This was unclean, painful, lasted 2 days and cost me $35. I will NEVER go there again and I recommend you stay away too. read more

Update to my previous review. DO NOT GO HERE! They are not sanitary! My toe is now oozing and it's painful to walk. Avoid this place.

I went here today, wanted a regular French tip, told the guy at check in I wanted one. This was my second time ever getting a mani, and so I dont know all that is involved really. Halfway through I decide I should get my first ever pedi too. After completing everything, I go to pay and the lady says $75. I am like, no I only got a regular paint done. She's like no, you got the no chip. I never once asked for that. I left so beyond upset, and I will never go back here ever again. I felt like I was robbed. read more

Don't bother making an appointment unless you are the VERY first of the day. They take everyone who comes in which delays every single appointment. They also don't call you when associates get sick and won't be available for your scheduled appointment, even when you're a long-standing loyal customer for years and have had the appointment booked for weeks. If you want a relaxing, spa-like experience this is NOT the place. The staff are very loud and even eat at their stations. Go elsewhere. read more

Asked if I could make an appointment when I dropped in and I was told by the very friendly receptionist if I could wait about 15 minutes they could take me now. I waited in the waiting area for 15 minutes and then was left to soak. 45 minutes layer and three other patrons mysteriously served before me that came in after me, and after painfully wrinkled feet, I left. An hour long complete waste of time. Been here once before and had great service but this cosmic time suck has me wishing I never veered from my tried and true pedicure spot Elegance Nail & Spa- even when super busy there, i've always gotten an honest assessment of the wait and never ever was left to soak longer than 10 minutes. Boo. read more

I was unimpressed with Empress. Very expensive pedicure and not that great at all. I thought they were rude, I stood there for a while without anyone asking if I needed anything and then the guy who did my nails seemed like it was his first time and he didn't talk to me at all. Which might not bother some people but I thought it was weird- you're touching my feet you can't make conversation?? Plus they only accept cash tips which is annoying. read more

They just opened a new location in Naperville. It is very nice and clean. I got a spa pedicure there. It was amazing. They wrap your feet with a hot towel while working on your nails which is awesome. The staffs are very friendly and the price is not bad. read more

I love this place! I showed my nail technician, Lewis, a picture of what I wanted and he recreated it beautifully, if not better. Everyone is so kind there and genuinely wants to have a conversation. It is clean there, too. As I was there, there was a woman there going around the salon cleaning equipment and chairs. The place is great. They even know many customers on a first-name basis and warmly welcome them and anyone else who comes in. Highly recommend!! read more

Empress Nails - Perfect pink ombre done by Lewis! - Nail Salons Near Me - Naperville, Illinois

I figured I'd give this place a try for the first time since we recently moved to the area. The first visit went very well and i was pleased. The second visit was on a Sunday and on Monday two nails broke while putting dishes in a dishwasher and doing laundry. As a regular with getting my nails done, this has never happened especially not so quickly. I called to schedule an appointment as i'm every busy and it would be an inconvenience to be there again for 2 hours when i was just there the day before. I explained the situation and was told that this would be $3 each nail. And here we are. That's ridiculous! On top of that the shape of my nails aren't even how i like them but you can tell the nail tech was getting frustrated when i kept trying to explain it. I won't be back! read more

Real talk, this is not a place where you would go to relax. Perhaps, it is a place where you can go to get your nails done looking on point. I'm very pleased with the result. Ryan and his wife are so kind and nice. They always make sure to make you feel comfortable. I love how they always try to translate things others nails tech are speaking to each others. I used to be a nail tech so i know exactly how it's like working at a nails salon as well as what nails tech always discussed about. I would absolutely recommend Ryan for the nails since he takes his sweet time and make sure you're happy with every single nails of yours. And his wife (I apologize, I didn't ask for her name) is great at pedicure (she haven't done my nails for me to judge but she did my rhinestones design). I didn't like the Korean lady who finished my pedicure though. My toes still itches, but thanks God Ryan's wife cleaned my big toes for me. read more

Empress Nails - Stilletos nails with rhinestones on fleek. - Nail Salons Near Me - Naperville, Illinois

$40 for a manicure and pedicure. Well worth it, I love it. No wait on a Tuesday morning. Will return if in the area!

Very slow service. Nails uneven and Manager was rude. Never had such a bad experience in 25+ years of getting nails done. I had to say hello to my pedicurist twice and she barely said hello back. Rough and cut my skin in two places. Would never go back. Left without getting a manicure because the pedicure was so bad. read more

You get what you pay for. My daughters and I got our nails done. They look great for a couple of days then the polish started coming off. The quality was poor. I could have done it at home for cheaper and longer lasting read more

Great nail salon! I hadn't been in awhile, I tried a different salon closer to home, but I'll make the trip back to Empress anytime! Super nice ladies there and they do an amazing job!!! Thank you again!! read more

Empress Nails - Nail Salons Near Me - Naperville, Illinois

Had an appointment with a friend-waiting for 30 mins after appointment time before getting started and now 4 toenails are thinly painted and smudged. read more

I had been wanting to get a pair of acrylic nails for quite a while and decided on a whim to stop into Empress Nails because it's right next to my work. They were super friendly and welcoming! The facility smelled good, looked very clean and had a very relaxing ambiance! They sat me down right away with Veronica, and she did an awesome job! I feel the price was great as well, $45 for full acrylic set and no chip mani (plus tip)! Will definitely be back! read more

Most uncomfortable pedicure I ever had. The techs are definately laughing at their cliients! I Heard them laughing at the women who left before me. The only thing I understood was her name. My tech looked up at the ceiling and avoided eye contact and acted repulsed the whole time. Then when it was over he was laughing with a co-worker. When I was leaving his co-worker saw me leaving and bent over laughing. WTF. So humiliating. NEVER EVER GO TO THIS PLACE!!!!!!!!! AWEFUL!!!! read more

Ive been a customer for over a year now, but the customer service is going downhill. I made an appointment for 2 people at 3:15, why were we soaking our feet for an hour?! Then we were promised multiple times (after asking) that it would only be 10-15 minutes. The water was cold, my grandmas feet turned green from the dye, and we overheard them telling new people that it would only be 10 minutes. Yeah we left...and Um...needless to say never again. They lost a customer!!! Its not any cheaper here so go spend your money somewhere else and get the customer service!! read more

AVOID THIS PLACE LIKE THE PLAGUE! The employees all yell, yes YELL, across the room in Vietnamese to each other constantly. The tools do not seem very clean. They charge you when getting a fill to shorten your nails back to the original length.... ISNT THAT THE POINT OF A FILL?! I came in with one nail off but was somehow charged an extra $7. When I asked for clarification, I got lots of arguing in Vietnamese, told I was a liar (she claimed I came in with 2 nails missing), and told that if they "knew I would be like this" they would've shown me that my nails were lifting & needed to be replaced instead of painfully yanking them off. Then while the tech painted my nails, she lectured me about how she knows more about nails than I do and I shouldn't question her. Even after I asked her to just leave the issue alone she made rude comments and proceeded to talk about me in Vietnamese (the pointing at me and random english words gave ya away lady!) read more

I have been a long standing client of this salon. Over the past few months, the place seems to have gone down hill. The nail technicians that have been there for years are no longer there. The place appears dirty. The nail stations are not that clean. I'm sorry to say but I'm going to look for another salon that is cleaner, and better maintained. read more

I've been coming to emotes for almost 10 years now. The service has always remained incredible and even though we've moved to a different suburb of Chicago I keep coming back to Empress for my pedicures! read more

If I could give this place zero stars, I would! I went to Empress Nails on my lunch break to get two nails fixed. I clearly stated I needed to be out in 20 minutes. Unfortunately it ended up being 40. The nail tech was jumping between myself and two other clients. Never cleaning any of their equipment which made me SICK! She cut the side of my nail so deep it turned into a fungal infection that began pussing a day later. STAY AWAY FROM THIS PLACE! read more

WARNING!! I have been going to Empress Nails for about 9 months now, because it is convenientoy located close to my home. Every time I go, I leave humiliated & upset. Today was my last time! If you have a young & attractive daughter, please do not take her here or let her go alone. My daughter is visually undressed every time she goes there by one of the mail techs. So much that I had to tell him to STOP. I found a lady tech there that does a good job & I always book to make sure we get only her. Today they double booked, I was in the chair getting my nails done & someone else came in that had an appointment with her. They double booked! I know because I have another appointment booked tomorrow at the same time & wouldn't have done that. I was asked to come back or let someone else do my nails. I declined. Then my faith was thrown in my face..."It's okay...you Christian...you can forgive." "We don't want other lady to get mad. You come back." Really? Because I am a Christian I am a doormat? I think not! I will find somewhere else...even if it's a drive!! read more

Going to this salon is the best decision ever!!!! I got the organic dip no chip nail polish and I wish I had found this salon 5 years ago! Last time I got it- yea it didn't chip!!! Not at all!!! Amazing!! The pedicure was wonderful and they even did a no chip nail polish on my toes I could not be more excited. This salon does great quality work, I couldn't be happier!!! read more

I went a few days ago. The lady that did my nails was not great. She cut my toes twice and they both bled. She also cut my fingers. I don't think the file and cuticle cutter were sanitized before hand. The paint chipped after two days. I won't go back. read more

I just would honestly like to know if Hannah is coming back. They say she had a family crisis and don't know when she is returning. Just wish I knew:( read more

I love the people at this salon, they provide such a friendly atmosphere and literally do a perfect job on your nails. 5 stars and totally recommend coming here next time you're thinking about getting your nails done!! read more

I don't leave many reviews but if I had a good experience at a place with not so great reviews I always try to leave one. Jenny was great for the pedicure. Amazing foot and leg massage. I'm not sure who I had for the no chip manicure. The paint job was just ok on that. They were quick and efficient. Place was clean and everyone was nice. I'll be coming here now instead of my usual place. read more

Jenny is fabulous for not only nails, but also for the arm and leg messages she gives!

Hugo gives the best mani/pedi ever!!!! His pedicures are the best and he takes his time. His regular manicures lasts me 5-6 days before they start to chip. Can't say enough great things about him. Been going to him for almost a year now. read more

Best mani/pedi in Naperville! Hands down. I love this place. Have tried 5 others and this is the best one.

They are the best nail salon ive ever been too. Very professional,social, and experienced love it. Its super classy as well. You have to go here! read more

I went to Empress for almost a year. I make appointments and still have to wait..once for 35 mins. The stations, floor, etc. are not clean and some of the techs are very rude. They have seen the last of me! read more