Conveniently located at the Hazard Avenue exit off I-91 in Enfield. We had a great stay. Clean…read moreroom. Plenty of parking. Friendly staff. Next year when we go to the train show, we will definitely come back.

Incredible stay on a busy weekend. There were two events happening this weekend a kids hockey…read moretournament and a dog show. The hotel was pretty full and the staff did a great job. They were all friendly and helpful. Everything was managed very efficiently and despite being busy everything ran smoothly. The hotel itself has a couple years on it (not old enough to need a remodel) but was well maintained and really nice. Everything was clean and didn't show signs of wear. The bed was extremely comfortable, my wife and I slept like royalty (which is not usually the case even at home). The bathroom was well maintained and spacious. Lastly the breakfast. While it had the normal "Hilton" layout the quality was better than usual. Sure the scrambled eggs were the typical powdered eggs but there were options that were unique. Such as the French toast sticks, lemon poppyseed and blueberry scones, zucchini nut muffin and a few other things I can't recall. Definitely recommend staying here and I am adding it to my Hilton favorites in case I am back in the area. If you stay I hope your experience is as good as ours was.

One of the worst hotels stays I've had…read more The customer service is terrible. The blonde lady working the front desk was extremely unpleasant. Really should not be in a customer service facing position. The hotel was pretty dirty. There were mystery fluids on the floor of the elevators for an entire day that weren't cleaned... and they only have 2 elevators. The AC is also motion activated so I hope you enjoy waking up hot in the night and the room being hot each time you come back to the room. This place is just extremely cheap... you're better off at the Motel 6. We were on a road trip and wanted to utilize the laundry facilities but ended up paying $24 for 2 loads due to the driers not drying at all. The rooms themselves were fine overall, could definitely hear our neighbors having a good time in the next room over through!

The staff is so amazing. I had to get a last minute hotel and they were more than accommodating…read more The rooms are so cozy and big. I felt so comfortable there. They have breakfast from 6-10.

Worst hotel!! HORRIBLE customer service!!! 2 small towels in the room for 3 people and DIDN'T WANT…read moreTO give me a few more towels!!! I could not believe it! Internet only worked after I complained 4 times. And then stopped working 10 minutes later anyway. Rude staff and management. Every time we went to the lobby to complain about something there was already someone there complaining about something!!! Don't waste your money. DO NOT STAY HERE!!!

Terrible experience Room was not clean, smelled, toilet made…read morea howling noise, sink backed up, no internet, people screaming outside until 3 a.m.

We booked a one night stay, one queen bed room non smoking. When we arrived they had none left and…read moregave us two full size beds - when we asked if they were two queen beds, the worker most definitely misled us and said yes - we questioned it and he again said two queen beds. The room is simply not remotely worth over $60 a night. The dead bolt doesn't work, it's outdated, mirrors have stickers stuck on them, there's mold in the bathroom, the toilet is absolutely disgusting and in need of replacement, there bodily fluids on the wall. There was a used towel hanging up not removed from the bathroom... so gross. Clearly not well cleaned. This place is probably a health violation. Worst mistake ever. Spare yourself. If we were here for more than a night - we'd be leaving.

I was too exhausted to drive home at midnight so I stayed here one night. Wifi was good, room was…read moreclean and the TV channels were good. No, it's no 5 star resort, but I just needed a cheap place to crash and it was fine. Parking was pretty close to the room so no long walk. It was pretty much the only room available at a midnight booking.

Company hosted an off site meeting here so I am spending 3 days here & got to know the place well…read more The location is very convenient, right off highway 91. The meeting room is large, all 75 people were no problem with space in the back fit product display. It's hot in the 80s but the air conditioning works well, actually a bit too well & many Europeans complained that it's too cold, we had to up adjust a couple of degrees. The lunch was underwhelming thou, 2 types of wraps with meat & one with veggie, that's it plus a choice of plain vs. BBQ potato chips. It's average place with decent space plus ample parking but it's not s premium joint. You get what you for I guess. If you want a meeting place on a budget, it's worth considering.

Stayed here for business and was really underwhelmed. From the reviews, I figured it would be a…read moretypical Holiday Inn, but the place is really run down. The room smelled of mildew, there was no ironing board to press a dress shirt for the next morning, and only one coat hanger in the closet! Additionally, there was no collapsible stand to place a suitcase, so I had to open my luggage on the desk. The fitness center was ok, but the water cooler was completely empty, so there was no way to hydrate after working out without drinking tap water or buying a bottle of water from the front desk. Or I guess I could have drank the water leaking in from the ceiling and windows on the stairs from the main floor to the first floor where I was staying. Part of the stairwell was blocked off with buckets to catch the water. But the bed was nice, and the Internet was relatively fast for a hotel, so, two stars!

Located near where Highway 140 meets Interstate 91 near Hartford Connecticut, the Comfort Inn East…read moreWindsor - Springfield was a convenient place to stay for our last night during our Conn/NY sojourn in early Sept. Costing $106.42 for the Friday night, it provided what we needed before an early flight at the nearby airport. I prepaid for the nonrefundable stay through the Choice Hotel website (currently running a promotion with Rakuten for 10.5% cash back on base rate). All the rooms entrances face an indoor hall, for added security (i.e. it's a hotel not a motel). There is a basic (some hot items along with waffle maker) breakfast available in the morning for all guests, along with a dining room to bring in your own food. The room was fine, with two comfortable beds, a working TV with plenty of channels, a 'Packaged Terminal Air Conditioner' with analog temperature controls, a small bathroom with good water pressure tub/shower combo. Wifi is included and worked fine during our stay. Checkout was as simple as dropping the key off, and I did get a receipt (with correct amounts) via email later that checkout day. The hotel does have restaurants within walking distance, including a Cracker Barrel, Burger King, and a Dunkin (pretty much all donut shops in this region are Dunkins).

Everything needs to be sanitized the beds had blood stains we had no towels floors are dirty and…read morewhen you tell the front they do nothing

Very disappointed at the Marriott Hotel. As a Platinum Premier Elite member, this is the worse…read morehotel I have ever stayed at. Despite the Marriott App stating my room was ready, when I got to the hotel they were complaining about a new system. I waited 15 minutes checking in, despite having a confirmed reservation. The check in host definitely needs Customer Service training. Acting as if it my fault they have a new system. They as I finally get a room key, for the 2nd floor, the Elevator is out of service. So there I am lugging up two suitcase to the second floor via the stairs. Now you get to the room, and it's rather run down and dirty. Light switches cracked, stairs on the furniture and desk. Vanity light cord draped over the towel bar that you have to plug in to turn on. No valet laundry bag. Some random electronic item in the TV console that is not even plugged in. There was no extra bed linen for the sofa couch? This hotel needs to get back to JW Marriotts belief and practice of Customer Service.

I'd give half star if I could. Let's start....this past March our softball team blocked off rooms…read morefor a Fast Pitch Nation Softball tournament, we spoke to reservation receptionists and booked our rooms; 2 rooms with queen beds, close to eachother. They made note and we were excited for our trip. Come check in day; we walk in and the receptionist (Justina) was beyond rude. When we asked about the rooms being close together her response was "we don't have them close, one room is on the 1st floor and the other is on the 3rd floor. That's what we have." When I politely asked if there was something she could do to put the rooms closer, she rolled her eyes and said "nope." That's it, no empathy or offers to help." So I left and went down the street to the Double Tree and was provided with 2 rooms, and respectful staff. The majority of our team was staying at the Fairfield we later learned that when the girls were swimming and realized there were no pool towels, they went to ask for some. Justina yelled at them and told them to deal with it, these girls are 11/12 years old; not to mention one of coaches was behind the girls when they got yelled at. After we got settled at the Double Tree, I returned to the Fairfield and politely asked Justina to make sure our reservation was cancelled and we would not be charged; she informed me that she would write a note; mind you, we had a "note" asking for the rooms close...so I will be calling the General Manager Jack Hannum, on Monday, and also calling Corporate. We have traveled with teams and our family for many years and this experience was BY FAR the WORST. EVER. Experience we have had. I'm typically a rational and empathetic person, however, when someone begins the conversation rudely and continues with the level of disrespect, it's not tolerated nor appreciated.

Stayed here for 3 nights last week while attending my brother's graduation at UConn, and was very…read moreimpressed with the spaciousness of the room, as well as the quality of service. Our little one came down with a nasty cold and we didn't feel comfortable flying back to Hawaii with him being in the condition he was in. The staff was extremely helpful in extending our stay and making sure we were okay, and I'm so appreciative of that! The complementary breakfast in the mornings was super convenient, as was the 24/7 tea and coffee. Proximity to the airport is amazing and they also have a free shuttle to take you there. I highly recommend this hotel if you're flying out of BDL!

Great hotel and customer service. Rooms were spacious and clean and the front desk team were…read moreamazing. Breakfast included a waffle station, oatmeal, eggs etc.

No hot water when i showered, toilet did NOT flush, mini-fridge motor was so loud i kept waking up…read more Told front desk and the guy and he denied it all - said "its no problem". No apology, no coupon, etc. It IS a problem when a customer has valud complaints

STAY AWAY ** BED BUGS***** My sister and I came for a…read morefuneral and were moved to four different rooms, all of which were filthy, with pubic hair on the toilet (see pics) - , hair in the bed and on the pillow cases, dried feces on the edge of the toilet, bodily fluid stains on the sheets, what looked like blood on the comforter, and no apology from staff. We even tried to make it work because we were in town for a funeral and asked them to clean the room however I got in bed and noticed bed bugs CRAWLING in bed with us (see video). I went in my pajamas at 11pm and showed the front desk clerk (he said there is no manager to even speak to until Monday) and he did not bat an eye, or apologize. Or even offer an explanation for the video of the adult bed bug crawling in bed and actually said he would only us for one night (we had stayed 0 nights and barely checked in) - I told him we would be leaving and we need a refund for the only two nights we were supposed to stay. He didn't say a word and then came to my room, knocked on the door, and said he spoke to a manager and if we leave in ten minutes he will refund for both nights. We left the hotel disgusted and disappointed, only to get an email we only got a refund for one night. We called the hotel and he said we would have to call back Monday and hung up. There is no excuse for this kind of negligence - blood, pubic hair, bed bugs, bodily fluid, and no apology. I plan to take this to IHG and higher however PLEASE stay away from this place