Terrible customer service. Called on Saturday afternoon and the lady who picks up was unfriendly…read morefrom the start. She asked for my license plate number and after confirming it wasn't my VIN number that she needed, right when I was about to tell her, she says "give me a minute" and places me on hold for over several minutes. I assume maybe I was forgotten and she had something urgent to do but when I called back, I was put on hold the second someone picked up and without a word. Just left in a limbo. I recommend anyone needing parts to just go to AutoZone instead. They were friendly and helped me out ASAP.

I have been working on cars for nearly 20 years…read more I called the store on Thursday 01/29/26 to order brakes for my car, as mine had exploded catastrophically -- leaving me stranded in Los Angeles and reliant on my girlfriend to stay alive, as I live in the OC and she stays here in LA. When I called the store to order my brakes, I was informed that I was unable to order a part over the phone and must come into the store (without a car apparently). I have never had an issue in the entirety of my time as a customer with O'Reilly Auto Parts, in placing an order over the phone, and going to the store to pickup and pay for my parts. The store manager, Alex, decided it would be fun to play games with me when I called him, and told him his policy (which I have never heard of until that day, and has never been "enforced") didn't matter to me, and I found it inappropriate and discriminatory. After much back-and-forth, where Alex attempted to gaslight me over the phone in an effort to pretend I didn't order the assembly for this vehicle for the other side of the car a week prior the same way -- which I have receipts for and are also available in O'Reilly's POS database. He also thought it would be **funny** to lie to me and tell me that my parts would take two days to order and show up at the store, because they had to "come from Arizona." No worries, I was given a total and told to report to the store to pick my parts up at 10:30AM on Saturday morning (2/1/25), which I did, and not surprisingly, Alex hadn't ordered my parts on 1/29/25 -- for "some" reason. No worries, I let the associate have a piece of my mind and re-ordered the brakes AGAIN from the store, however I was informed it would only take 5 hours for the parts to reach me this time (as in they were not being shipped from Arizona as Alex claimed). When I showed up at the store for a 2nd time, at the suggested time for parts delivery (4:30PM) my parts were still not there, so I confronted Alex verbally about it: He told me that the part I (thought) ordered on Saturday, would be on the same delivery truck as the part I had supppsedly ordered on Saturday -- when I called the O'Reilly on E Lincoln Ave in the OC, and ordered the part for a third time -- I was told by that store manager that parts were coming from Stockton -- not Arizona. Alex also told me that the caliper core was unacceptable, despited being presented a factory brake piston part stamped with the Audi badge, Germany, and Lukas in addition to having a piston -- when I took this core to AutoZone they accepted it without incident or comment. Alex it seems, was just trying to take from my pocket, he took zero time to examine the core. I believe he is incompetent and has never worked on cars in his life. This is hands down the worst and most unprofessional customer service I have ever experienced after being a customer for over a decade. Additionally, this has personally affected my life and relationships, as Alex has wasted time that was not mine to waste. I expect immediate remediation, and I warn anyone with sense not to do business with this O'Reilly.

Was looking for a specific part for my passenger window. Auto zone didn't have it but the Parts…read moreSales associate Cruz stood there with me for 30 minutes to help me find a store that sold it. I found what I was looking for and at a great price! I appreciate the dedication and help!

I went in because one of my tail light was out. Cruz was so patient, knowledgeable, and helpful …read more He came out to ensure I was asking for the correct item and then Kevin followed up to help me complete my purchase. I would definitely recommend this Autozone.

Local big box stores didn't have replacement tire. Came out twice, first time I missed the…read moreinstallation window since the only employee was doing a free consultation. The next day the tire mysteriously was not in stock anymore, and only a $200 option was available for later that evening. Missed opportunity for a sale and discouraging for a long time customers who has finally decided to take my business to smaller independent shops in the area.

No fuss in and out relatively quickly with comprehensive conversation regarding the issue and…read morefriendliness.

Competitive price on unit and installation. I just visited with a couple post-install issues: many…read morewhich were my problem adjusting settings, but they took the time to show me how to set it up correctly. While I was there, they noticed and repaired a warranty issue. Loved the service and attention to client questions. Great service.

To begin with I came in with a pretty common car to come by from a teen most shops would tell me…read morethey weren't able to help me with my problem with my stereo and my speakers also electrical issues , until I came by JR Distributions and once I went in the service was top tier very professional, polite, talkative and knowledgeable telling you what's the cause for your problem also i appreciate the honesty they have with there customers when it come to the pricing! Now what I really gotta give out to them is they actually finish their job very clean too and not leave you with halfway done job. Definitely recommend this place for anybody with an electric problem or needs an upgrade on their car! Will be coming back for additional upgrades thanks! Jr

I've came to this location many times and have always had a great experience here. They have…read moreeverything youd need for your car no matter the make or model. Huge shoutout to Juan. He really helped me out with finding out what tools I need and was overall very positive and supportive. Come here if you want to be taken care of. All of the crew members here are super awesome!! Literally all of them.

Anthony helped me beyond belief. I came into this location with my check engine light on. Anthony…read morepersonally took time out of him morning to help trouble shoot my issue & fixed it. He grabbed the code checker and bingo! I'm back on the road w/NO Check ENGINE light in. Thank you so much

Really good experience. I went to get an evaluation on my battery and it was having issues getting…read morestarted. They assisted me with my previous warranty, installed a new battery for me, and I was in and out the shop in less than 20 minutes. It's never fully clear how trustworthy auto repair shops/parts are but I felt this O'Reilly's felt honest. Thanks for the good experience.

I came to the location due to the O'Reilly website saying that if you buy a headlight and IF YOUR…read moreCAR IS ACCESSIBLE THEY WILL INSTALL FOR FREE. They sure DID! I want to thank GILBERT for being patient. As a woman for me going to this place is hard enough! This location has become my new to go store. I have one 8min away, but I RATHER DRIVE AN EXTRA 15min to get treated like an actual customer. Thank you once again Gilbert for making my experience with O'Reilly a better one.

I tried to change my Angel Eyes bulb off of my 2005 BMW 530i but upon doing so, the wire sleeves…read morewere so brittle, due to age, that they fell apart. I didn't want to risk shorting out the lights or anything else so decided to look for headlight replacement. I had no idea that they were so expensive. I shopped around for used ones. I went to a guy who was selling them for 1/2 of what Factory Express was selling them for. But after seeing them in person, did not have a good feeling about the seller or the headlights. So decided that I'll bite the bullet and buy from Factory Express since the guy over the phone sounded like he knew what he was talking about. Upon arrival, the person I spoke with turns out to be the owner Edwin. One look at his shop and I knew that this guy knows what he's doing. He asked if I was looking for just one or a set. I told him that I wanted a set because I wanted them to match since the other one is pretty dull. He said he can buff out the other one to match the replacement. After taking a look at the wiring, he said he can save the headlight. Edwin is honest and I would recommend him to anyone looking for parts. He's passionate about cars and knows his stuff. He'll try to save you money where he can. I definitely would recommend him!

Edwin is incredibly cool, pleasant and helpful He did some…read moreon the spot detective work on my front headlight and solved the issue .HIGHLY recommended

(Shopped 06/23/26 TU Between 12:00pm-3:00pm): Third time was a charm while buying auto parts all in…read moreone day! I was introduced to TriStar Auto Parts by my family's longtime maintenance man when I was trying to get some repairs done on my 2005 Honda Element aka "The Toaster". He's been here several times before since his mechanic friend has recently been doing some work on his vehicles, one of them coincidentally the same exact model as mine. I wasn't a car guy at all although I appreciated them. However, I never took auto shop in high school, and I've personally only done the bare minimum when it came to maintenance and repairs for any vehicles I've owned. Otherwise, I always took my cars to the dealership or private mechanic and hoped for the best. Now that I had access to a mechanic someone could vouch for, I was ready to give him a shot. But in his case, the client had to supply all of the materials while he provided all of the labor. Would this neighborhood auto parts store be a shining star in my search for items to fix my Toaster!? PURCHASE(S) Rear Brake Lightbulbs ($3.99 x2): Cheap enough and very easy to replace myself! Pre-Mixed Coolant ($15.00): The main reason behind the need for a mechanic to access my vehicle had to do with issues I was having with the thermostat and possibly the radiator. So, I bought this just in case the radiator needed to be topped off or flushed out. I loved that it was pre-mixed versus the non-mixed version I was used to. Coolant Sensor ($28.95): Thankfully, the thermostat wasn't the issue with my vehicle, so we returned that part and got this instead. I guess once you approach 200k miles, this original part has to give out eventually. Basically, the temperature gauge would suddenly shoot to a critically-hot red level while I idled at a stop light or stuck in traffic. This new part fixed that uneasy feeling. Replacement Air Filter ($14.56): Mine was somewhat filthy, so since the mechanic was already under the hood and working in that area of my vehicle, it just made sense to replace it. SERVICE We were immediately greeted by a couple of the workers behind the order counter. Since my maintenance man knew the people, he took over and requested the parts for me each time we were here. Thankfully, they had the parts we needed at seemingly very affordable prices. And when we had to return something because we didn't need it, it wasn't an issue. Everything was straightforward (honestly, everyone's primary attention was glued to the TV while the 2026 FIFA World Cup matches were one - lol) - thank you! PARKING (FREE): They shared a smallish lot with a few other businesses. Otherwise, there appeared to be spots (potentially metered and/or timed so read all posted signs carefully) along the main drag of Sunset Blvd. - 'nuff said. ATMOSPHERE, DÉCOR, AMBIENCE A somewhat cluttered purely functional and practical warehouse of multiple auto parts organized in aisles, rows, and shelves all behind the front order counter which you couldn't pass. Don't let the aesthetics bother you; it's what kept the rent and prices down. Decent natural lighting entered through the large front door while soul-sucking fluorescent electric ceiling lights covered the rest. There was one TV while Spanish music quietly played in the background. ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL I was very thankful for TriStar Auto Parts being around and nearby for my vehicle repair needs. They carried both original equipment manufacturer (OEM) and similar parts depending on your budget. If I were to have taken the Toaster to the dealership, I could only imagine what they would've charged me! Now, I knew I had a cheaper option both with their prices and my maintenance man's mechanic as my car is over 20 years old. In addition, they seemed to have or, if necessary, could order any part you needed, and the service was friendly, informative, and straightforward. And, I always preferred to support any small mom & pop business. I found total value based on the prices, service, and experience noted above (TOTAL paid experience was around $73.00 BEFORE any discounts, points usage, and/or tip). And, they accepted my credit card of choice... AMEX! 5.0 STARS

This is my go to place and in fact the only place I've found locally, that resurfaces rotors. If…read moreyour changing brakes, then you should resurface your rotors if you want to do a complete job. Thankfully Tri Star is here! They also have almost any parts you need at a pretty competitive price. The staff have always been easy to work with and most importantly get you the parts you need. The inside is pretty straight forward as far as a counter to ask for parts and one to process your payments. Don't expect your typical Autozone with isles of car care products, this is a no frills pick up your parts and go to work. I always check here before going to the chain auto parts stores. This is a secret gem in East Hollywood for all you DIY mechanics out there!