Just bought a car from CarMax (my 3rd one). I can't say enough good things about them, ESPECIALLY the man that helped me through the whole process..... Nate. Efficient, knowledgeable and honest. Couldn't have done it without him. Thanks Nate! I love my car! read more

This is the worst service I have ever received for my car. I called numerous times during the day to ask for updates and you could rarely get through to a person. When I did, they really didn't know what was going on. I took my car in on a Thursday and by Friday night, I still hadn't received a call despite leaving numerous messages and being told they would call me back after a couple hours. That was at 1:30 in the afternoon. And guess what, they're closed on weekends so they've basically got my car for four days. I am now forced to rent a car. I will be speaking to the manager and I expect to be reimbursed from my rental car. read more

I purchased an Audi from CarMax and was specifically told during the sales process that if I had any issues, I should take the vehicle directly to Audi. Within about 65 days, the vehicle needed repairs for a failed headlight and a nonfunctioning washer jet. I purchased the CarMax warranty, so the repairs are covered, but CarMax is refusing to pay the deductible because the vehicle was brought in after their 30-day period. I understand that the 30-day warranty had expired, but I followed the instructions CarMax gave me and took the vehicle directly to Audi. I am not asking CarMax to buy the vehicle back or pay for an uncovered repair. I am simply asking them to cover the deductible as a reasonable customer-service resolution for problems that appeared shortly after the sale. Unfortunately, CarMax has been unwilling to make any accommodation. Buyers should be aware that even when you follow the instructions given by the sales staff and purchase the additional warranty, CarMax may still refuse to assist with the deductible once the first 30 days have passed. read more

The sales department is okay, but the service department is absolutely terrible. In the span of 10 months I took my car back and forth there from Maryville at least 15 times. They never have a part in stock so it's two round trips to get diagnosed, and two round trips for the fix. I get that, but what I don't get are the re-repairs. They replaced the catalytic converter with a third party one before I bought the car, and it went bad so they installed an OEM one. I had a similar issue with the engine mounts. I do not recommend this place, and I will never buy a car from CarMax again. read more

Did the quote online to sell my car and set up an appointment to take it in. Only took about 20-30 minutes from checking in till they completed the inspection and handed over the check. Price estimate online is what we got after inspection! read more

Interacted Sharee at this location. I don't recommend it. Attempted to buy a car from them and fly in to drive it back or have it simply shipped to where I'm living. This appeared to be too complex and impossible to comprehend. Again, I simply wouldn't recommend this group. read more

the sales men were nice, no doubt. now let's talk business, don't do it unless u want to buy a car that will have major issues. Bought a 2021 Chevy Silverado all was good upon test driving it, ready to leave the lot and the engine light turns on. one thing after another. thank god for the 10 day money back( they will not return your cash. two weeks for a mailed check) totally upsetting and unfair of a business. when we went back for our money, they put the truck back in the lot and didn't even fix the issue. be warned and be careful purchasing vehicles from that place. might be a bad auto right after purchase. read more

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This has been the biggest joke of a car buying experience. For 2 months I've been trying to buy a car. I have gone to the lot no less than 4 times expecting to leave with my car, only to be disappointed by totally foreseeable circumstances. The 1st car they tried to sell me I later found out needed a new battery 5 times in the 3 weeks. They did not tell me this until the car wouldn't start after I had to bring the car back the 2nd day I had it because of a separate tire and wheel issue. I came in today to get the replacement car, and of all things, the key fob is broken, which they've know since Sunday, qnd has not been fixed by our appointment time. The sales manager could truly care less and only offers excuses that only shed more light on the dysfunctional nature of this operation. Her lack of empathy or taking any responsibility for their ineptitude is probably as irritating as still not having me car. DO NOT BUY HERE. read more

Made an appointment to drive a car. Received financing approval. Was told by the credit union that the price on a 28000 car (30000+ after add ons) was 7k above blue book. Plus CarMax adds bunches of extra costs including a 599 fee. I changed my mind quickly. I was told by CarMax, it's just business. I have bought 2 cars from them but no more. read more

Genuinely the worst company to buy a car from. My girlfriend bought a car from this location and it has been never ending problems. The first was the price. Their "No Haggle" pricing is just a way the bend you over for a less than worth it vehicle. Her car has been brought in multiple times to fix the exact same problem and they still haven't fixed it properly. DO NOT use this company to purchase a vehicle you want. Use them for test drives and find the vehicle you want elsewhere. read more

Worked with a salesman Elon. He went above and beyond to stay in touch and get me to the end of my car purchase. Really great customer care. Good job Carmax. My past experiences were not this good. Improving is a constant journey. Thank you read more

My husband worked with the salesman, Bill Driscoll. He was great about keeping us informed, while we were waiting for car to arrive at the Knoxville Carmax. He was very friendly and trustworthy. Completing the paperwork was a breeze because my husband had completed most of it online. Dawn walked us through the process, explaining everything as we went. She was very welcoming when we arrived, offering us something to drink. We felt very comfortable with her, as well. The vehicle was detailed nicely and was just as promised. We had never used Carmax before and were very pleased. We will probably use them again in the future. read more

My husband an I are in the market for a more spacious SUV. We dropped into CarMax because we saw a few cars online. The gentleman at the front desk Will, greeted us and took us over to the SUV's that we were interested in. We asked him basic questions about the vehicles, but he answered with I'm not sure or it should be listed in the details on the window. He did not seem knowledgeable on the basics. read more

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Had an absolutely great experience with Chad Eubanks. Everything was very straight to the point, I had tons of questions and he had answers for every single one. He even stayed over an hour after they closed just to close a deal with us, which I appreciated so much. He has 17 years of experience with this dealership and he definitely is perfect for this job! If you ever want to purchase a car or look at one through carmax, get help from Chad and you'll have everything you needed plus more. Thanks again Chad! read more

DO NOT BUY A VEHICLE FROM HERE UNLESS YOU WANT TO BE F**CKED OVER. I've bought a car from here last year in May. THREE DAYS of of the lot I've had an issue with it ever since. They told me the day of purchase that I don't qualify from the max care. Now it's almost a year later I'm still having major issues and they are not working with me. It feels like they have giving up. They have extended the 90 days till march 27,2024 which is about to expire. I'm still having major issues. No one seems to understand what they're talking about. I don't understand. read more

JUST DON'T - find a different dealership. I purchased a used Toyota SUV. There was an issue with brakes immediately. CarMax fixed them at no charge. A week or two later, I discovered the moon roof "leaked" (read: downpour inside your vehicle). Since I had a "30-day, no-questions-asked" return policy, and I had an uneasiness about the vehicle, I returned the vehicle on the 30th day. Not as easy as they make it sound. After many conversations with different level managers; they finally called the "top" supervisor/manager. This guy convinced me that it was a great car and I should keep it. He, literally, told me "I, personally, have your back on this one". He forgot to mention that "[he] had my back" until "Day 31" of the return policy. They completely screwed me over - all while smiling, shaking hands, and declaring "[We] have your back; we won't let you down". Always trust your gut feeling. read more

Isabel was amazing!!!! We got the right car for the right price. They worked with on our trade in. Made it smooth.

I purchased a used vehicle in July of 2024 for my daughter to drive to college. We didn't need anything fancy but something reliable was important. We settled on a low miles Nissan Kicks. We test drove it, looked it over well, and did the paperwork to buy it. After everything was completed, to my surprise the salesperson handed me a single key and said "here's your key". I asked for both keys and was told they only have the one. But I was told it's not hard to buy a programmable key online; which is so not true. That was the first lie I heard from CarMax. After a week of not being able to get a backup key made, I took the car back and asked to exchange it for one with 2 keys. I give them credit, this was a hassle-free event and we traded it for a Ford Escape in excellent shape. But when we came in to pick it up, the battery was dead and they said they needed to take it to service. It took them 3 days to complete the service and I was told they put a brand new battery in it. I didn't raise the hood to check, I took them at their word and this was lie number 2. Three months after buying this car, and right after the warranty expired, the battery died and left my daughter stranded. After raising the hood to jump start the car, it became obvious the car had the original 5 year old battery in it. CarMax wasn't obligated to put a new battery in this car, but they told me that they had. I've been under the false security that my daughter was safe and secure in this car only to later learn that she was at risk with a defective battery that CarMax knew about, didn't fix, and lied to me that they had fixed. This is my second purchase from CarMax, and I can assure them that this will be the last purchase from them. I'll give them credit for their no-haggle policy and for the simple exchange process. But telling me lies is a deal breaker for me. And that will be the last lie they tell me. read more

Poor first experience, first car was involved in an accident and had multiple owners which wasn't discovered until after we had committed to buy. Second car after declining the first also had damage that made through delivery inspection which should have been caught. Our request for curbside somehow didn't happen and there were several unmasked employees and customers inside while we signed documents. Guess they're not taking COVID19 seriously? Volvo also declined warranty coverage after it was discovered the car showed signs of neglect with the most obvious being the last oil change at roughly 19k miles on 12/28/19. I purchased the car at 31.8k and apparently service can't immediately locate service records while the car was under their care. Tried to salvage the deal by seeing if Maxcare will reimburse for OEM warranty work @ Clayton Volvo as sales described. Nope! Must use Repairpal authorized mechanics. If it weren't for the excessive multiple inquiries because they can't seem to execute a sales contract without typos I'd head for the hills and still might. Stay Away! read more

CarMax - Damaged headlight ballast - Used Car Dealers Near Me - Knoxville, Tennessee

My experience with Brien Fox was very good. I want to mention another great person... Cam in the service department. He was so nice to step out and help us pair our phones with the car. We live in Sevierville and did not want to make an appointment to travel back to Knoxville. Thank you Cam in service you put the cherry on top of our deal. Car Max.... This guy needs a raise. read more

It gets 1 star because I can't put 0. Worst experience of my life dealing with service department. You can't even talk to someone it goes straight to voicemail because they are cowards. I called 5 different times to get an update and it went straight to voicemail. I would rather be drafted to Vietnam than deal with CarMax service department. read more

I have never been more disrespected at a car dealership There max care is so worthless and expensive read more

Extremely disappointed. Bought a car a few months ago, had to take it into one of their Repair Pal locations for some work. My car has now been there for 24 days and they haven't even started the work because they haven't heard back from CarMax about my MaxCare coverag. Emails to customer service and my sales rep have been completely ignore. I WAS SOLD A CAR WITH A MAJOR ISSUE EVEN THOUGH THE REPORT SAID NO RECENT REPAIRS read more

HORRIBLE! I would NEVER try to purchase a vehicle from CarMax in Knoxville. I purchased a BMW X5 that was advertised with a 'SMART KEY'. I was only given one key fob when I originally purchased and went back the next day with my check from my credit union to pay for the car. I then asked for the second key fob as you can't set up the 'SMART KEY' without both key fobs. The sales manager promptly told me to hang on to my check and that he wasn't authorized to approve the second key fob. (He knew this would be an issue and was kind enough to tell me to keep my check until this was worked out.) I was directed to the GM Kevin McDowell, who has been there for 10 yrs according to linkedin listing. Let's just say he's TERRIBLE at customer service and severely lacks professionalism. He only wanted to argue what the 'SMART KEY' feature did and said that the actual key fob was the 'SMART KEY'. I then gave him the definition of the feature directly from BMW's website. He still continued to argue with me. I let him know that he was falsely advertising cars with that feature because it's impossible to set up without (2) key fobs. He absolutely didn't care at all about anything I had to say. I spoke to him several times and the BEST he offered was for ME to pay HIS cost for a second key fob! He made that sound like he was doing ME a favor by offering for ME to pay HIS cost. LAWD!! He just didn't get it and completely didn't care! Again, CarMax advertised this car with a 'SMART KEY' which is totally false if you don't offer (2) key fobs - you can't set it up without both. All Kevin could say if I didn't want the car to return it. He didn't care AT ALL if I purchase the vehicle. It was beyond him to comprehend the fact he was FALSE ADVERTISING a car with a 'SMART KEY' feature and not providing both key fobs so you can actually set up this feature. I then proceeded to call CarMax corporate customer service and let them know the issue I was having locally. Well, let's say their Customer Service is TERRIBLE as well. They has the same message as the GM Kevin McDowell, they didn't care at all if I returned the car. The message from CarMax was clear, I was just a number and they would sell that car to someone else that didn't know about the 'SMART KEY' feature until it was too late. Lucky for me, I RETURNED THE CAR to CarMax and went up the street to a dealership with TRUE Customer Service - MERCEDES-BENZ OF KNOXVILLE!! They were awesome!! I explained all I had been through with CarMax and how no one at CarMax even cared if I purchased the car. If you're in the market for a new car - definitely go see MERCEDES-BENZ of KNOXVILLE. They truly understand the value of a customer!! The CarMax motto is if you don't like the car return it. The false advertising from CarMax is unacceptable. I will NEVER visit a CarMax dealership in the future. I will take my business to a company that understand Customer Service!! read more

Absolutely horrific business to deal with. Had a car shipped in from out of state, was over a week late by the time it arrived, next to no communication/updates about the cars location and arrival time. Couldn't get a straight answer out of a single employee that works there. The car was also damaged during shipping. Would not recommend dealing with these people read more

Good way to ruin your credit! Tried getting a loan and they did so many inquiries to my credit report that they dropped my score. 6 different inquiries, 6 different banks! They made sure I wasn't going to be able to get a vehicle! Too many inquiries is a red flag for credit companies so it'll be months before I can get a vehicle now! Would not ever recommend! read more

Carmax used to be our go to for car purchases and services (we've owned two other luxury cars from them pre-COVID), but the entire service department has gone downhill such that we will NEVER make another purchase from Carmax Knoxville TN ever again. They have had our Mercedes Benz 550 SUV for nearly 4 weeks, after only having purchased it less than 2 months ago in May 2024. They couldn't fix it in-house so they dropped it off to the dealer without any feedback or check ins, or even a timetable to communicate to us. Every time we called for an update, they hadn't checked on it, and would later call to tell us that it's still waiting for a part. Still waiting for a part. Now waiting for a different part. Then we'd get it and it was still unfixed, so we sent it back. Oh, need another part. Well, the part came in three weeks later, only to find out they needed two parts, well looky here, that part will be here in less than a week. But of course, no timeline as to when I will actually get my car back. The car that I paid $40k for but haven't driven in nearly a month. I called to complain and one of the service managers hung up on me because I pressed him about whether they have been in contact with Mercedes or are they just leaving my car there and not managing the process. Their business-to-business relationship is probably about as tarnished as the relationship they have with customers, no wonder Mercedes Knoxville won't prioritize their work. The questions I have been asking have been reasonable questions but because they don't have an efficient process, they feel defensive, and their ineptitude is obvious. The lead service manager is nice enough when he wants to be but is running the loosest ship I've ever seen with far from quality staff. The staff under him have no decorum, no professionalism, and I am quite frankly shocked that they receive any business at all. Look at their reviews on BBB. TRUST US. RUNNNNNNN read more

My husband and I have bought a great many cars through the years, and I must say that CarMax has been the best car-buying experience we've ever had. We worked with a sales rep named Tasha and she was incredible! She was able to help us find the perfect car, always answered our phone calls, and was just plain awesome! To me, the thing that sets CarMax apart from other dealerships is the customer service. On the way home from the dealership, our new Mercedes broke down. My husband called CarMax and they immediately sprang into action. They offered us a tow truck, put us in a brand new Infiniti Q50 and sent our new car to the shop without missing a beat. I will be a CarMax customer for life! read more

CarMax - Used Car Dealers Near Me - Knoxville, Tennessee

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Bought our van at Knoxville CarMax. Financed with CarMax. I tried calling CarMax support with a question. I am trying to pay off my vehicle. I am on hold.. They say there are 163 calls ahead of me. 163... crazy. Once i pay off this car.. NEVER AGAIN will i finance with CarMax. Worst customer service EVER! RUN FROM CARMAX. read more

worst place as a Disabled Veteran to ever buy a car. lady in service department calls end of day says your car is finished and you need to return our rental or be fined 500 dollars today. we live an hour away and have had our car fixed 8 times so far in 2 months here. Thanks Tasha in service I hope belittling people and being rude to a woman with cancer makes your day! wish the best for you! I will be sharing pictures, videos and recordings on social media! Take care! read more

This business is reliable and communicates well. Had to get a few minor accessory repairs done for a vehicle and they called to inform me an update me on every detail. They also had such a stress free buying process. Will recommend to others for car buying. read more

Do not go to car max. We bought a car from them 6 months ago and have had SO many problems with the vehicle. They are supposed to have the best system check (150 point check) on used cars. We have had to fix and replace 10 plus things, from transmission to the struts to the radio system. I would avoid this place, not worth the hassle OR MONEY. read more

I thought the car buying process was fairly smooth, but as it turns out, it's all a sham. They sold me an unsafe car and don't care about it. Their vehicle inspection process is a joke. The service department does not answer the phone and doesn't return voicemails either. When you do finally get your car in there to be fixed, they don't actually verify the problem is resolved! They act as though they don't care about your vehicle being safe to drive. Next time I'm taking my chances at a real dealership instead of dealing with liars and laziness. read more

This is just my personal experience. I am sure others had better. Personally, my recommendation would be to go somewhere else. I had a 2018 Dodge shipped to this location. It arrived 3/28. The person I spoke to from corporate said it should be done in a day or two for the quality check. After a couple of days, I call again, but no one from Knoxville answered. It is corporate again, and they promise me someone from Knoxville will call back by the end of the day. They don't. I call again, and corporate picks up. It is now 4/04. Apparently the car was damaged, and Knoxville never told me. I finally get someone from Knoxville to call me on 4/06 (a manager). At this point, I was a bit flustered that no one told me that the vehicle was damaged, and that now my price has gone up by $400. The manager I spoke with (Clint) said it was a new fee that was added to all TN locations as of 4/03. My car had been in Knoxville since 3/28, and I had ordered it way before that. It didn't make sense that I would be charged that. It seemed very shady to me. He tells me someone will call by the end of day to give me an update on the car. No one does. I call the next day and get corporate again. I call again on 4/10, and no one from Knoxville picks up or returns my calls. Terrible customer service. I've spoken with corporate quite a few times and they have been nice. But some shady stuff from CarMax as a whole and some terrible customer service from Knoxville location. read more

I am in the market for a used truck and I met Rita today have to say Horrible customers service! I looked around the lot and they have many trucks to choose from and when I wanted to see inside some of them Rita would not open any of them for me to see inside. And then she made the comment that " why do they make trucks for families it doesn't make sense" um hello I'm "THAT"customer. When I did find one that was unlocked she was quick to lock it back up! She then wanted me to discuss my finances on the sales lot had no discretion. Have to say did not buy a truck today. If this is customer service I will take my business elsewhere. I am in the customer service industry and if I treated my customers this way I would be out of a job! Congrats Rita you lost my business and everyone I talk to! read more

I searched all day for a car and narrowed it down to one that just happened to be in Knoxville. I am in Nashville. So I call the next day for an update and I am told that my reservation has been cancelled but no one can tell who or why especially since they took the 99.00 out of my account. Margarita was very nice and said she would look into and let me know by the end of the day. She sent me some alternatives which is fine but the one I like is Older w more miles and less features. So I call the Knoxville number to see if the car is still there if they sold it?? I am given the run around and told they will send me back to Margarita. I said no I want to know where this car is and why its cancelled. They will not give me the direct number to Knoxville just the general number. Now I have been on hold for 30 min so far waiting to get an answer. NOT THE WAY TO DO BUSINESS. I have found the exact car at Carvana. stay tuned for an update...... Now I am being told they don't have the Title they will look into and it will be next week. NOPE!!! read more

The car is awesome. The experience was horrid. If you are a female, do not shop at Carmax in Knoxville. On the very first meeting with the salesman, we let him know that I was looking for a car. However, through the process, they only contacted my husband. Not one call was made to me. When we went in to do a test drive, the salesman only spoke to my husband. I gave him my driver's license and my car insurance and yet he only wanted my husband's information. The salesman told us that we could take the car for a 45 minute test drive, but "Please Dear God do not stay gone 45 minutes!" He then told us EXACTLY where to drive on our test drive. When my husband asked for the 24 hours that Carmax says we can keep the car, the salesman rolled his eyes, huffed and pretended like he was dying. When we got the Buyer's Order, the salesman only had my husband's name on it. My husband corrected it and emailed it back to him with a request to add my name. When we went in to purchase the vehicle, the salesman did not even make eye contact with me. When we started signing papers, my name was not on them. We had to stop the process and get the girl in the office to correct them. (Both of us were on the loan through an outside lender) It was the poorest customer service experience that I have had. I called the Knoxville dealership to tell them, and she said that she would pass my information along to a manager. No one called. Also, the salesman assured us that there were no recalls on the car. 24 hours after purchase we found a recall. If you are a woman, this is NOT the place you want to test drive, shop or purchase. read more

Good job on mask and Hand Sanitizer use! They have good inventory. Honest pricing! Need more trucks! Feeds employees on the holidays! read more

DO not come here. I came in two weeks ago and financed a car only to get told that it needed to be brought back two weeks later because they messed up my financial file to the finance company. I brought in 2 recent paystubs so they could prepare the numbers. I am on salary and get paid semi-monthly. Which is a payment twice a month And they marked me down as bi-weekly and said it was my fault for not communicating. Even though they have my pay stubs to compare numbers. They have ran my credit multiples time with out consent, and now I'm in the process of trying to get a down payment back. Which is conveniently a 12 day return policy, the same time the credit bureau grace period is over. I am out of a car and paid for new insurance only for the car to be gone in two weeks. And potentially a down payment, wanted to take them time to post so no one else has to go through this! read more

We bought a Nissan Altima at the Knoxville location and have had nothing but problems with it. And it takes 2 to 3 weeks to get in to them to work on your car if you purchased their warranty. No thank you. read more