DO NOT RENT FROM KYTE (now Turo). They are completely unreliable and unprofessional. If I had…read morewritten this review a year ago, I would've given Kyte 4 out of 5 stars. But after my recent experience, I wish I could give them zero. I had a car scheduled to be delivered for July 20th to take my daughter to summer camp. Just over 24 hours the car is supposed to be delivered, I received an email stating that Kyte is no longer operating in Brooklyn, and that my reservation was being canceled and refunded. No phone call, no advanced notice, just a last-minute email - AND the refund won't be processed for 5 - 7 business days (I still haven't received it). This left me scrambling, panicking, and searching for a new rental car during a very busy summer weekend. I eventually found one at the airport, which now means added Uber fees on top of the MUCH higher rental cost. We were not in a position financially or time-wise to be dealing with this. To make matters worse, Kyte still attempted to charge me a $500 security deposit even after canceling my reservation. I anticipated this and made sure the card on file didn't have enough funds - and I was right. I was still receiving emails and notifications as if my rental was going ahead, including instructions for my "vehicle drop-off". This experience was completely unacceptable, incredibly frustrating, and put my family in a stressful and unfair situation (emotionally and financially!). It's been 10 business days and still no refund. I'm now trying to track down Turo's customer service - spending more time that I really don't have for this frustrating mess they created. Do not rent from Turo. The risk of this happening to you is not worth it.

Kyte was acquired by Turo a few days before my scheduled rental on July 18. Kyte (now Turo)…read moreabruptly canceled my confirmed reservation without any prior notice, explanation, or offer of assistance--leaving me completely stranded on the day I needed the car. I had booked well in advance and was relying on the reservation for an important trip. Because of the last-minute cancellation and total lack of communication, I was forced to scramble for alternate transportation and spend over $1000 out of pocket--nearly triple the original cost. The refund for the canceled booking was processed, but my request for reimbursement of the additional expenses has been met with vague, evasive responses and zero accountability. Turo has shown an alarming disregard for basic customer service and responsibility - which is consistent with other Turo customers experiences with cancelled reservations on their original platform. Their support team has failed to acknowledge the financial harm caused, and after multiple attempts to seek resolution, they have become unresponsive. Based on my experience and the wave of similar reviews, I would strongly advise others to avoid relying on Turo for transportation. The risk of being abandoned without support is real--and expensive.

I've been a Zipcar member for years, and this was my first truly disappointing experience…read more We reserved a vehicle two minutes from our home in Battery Park. Just 30 minutes before pickup, Zipcar reassigned the reservation to the Lower East Side. With virtually no notice, we had no practical choice but to take Lyfts to pick up and return from the replacement location, costing us about $70 out of pocket. I contacted customer support, provided both receipts, and explained that these expenses were incurred solely because Zipcar changed the pickup location at the last minute. The representatives were polite and acknowledged the inconvenience, but Zipcar declined to reimburse the documented costs or provide an equivalent account credit, offering only a 30-minute driving credit. Things happen, and I understand that vehicles occasionally become unavailable. My disappointment is how the situation was handled. If Zipcar's operational change directly causes a customer's expenses with almost no notice, I believe the company should make that customer whole. If you rely on Zipcar for time-sensitive trips, it's worth knowing that you may be responsible for any additional transportation costs if your vehicle is reassigned at the last minute.

They have the cheapest cars, charging you absurd daily rates you could get an Audi for with…read moreenterprise. Ive used it only twice, both times the cars needed maintenance. The first car was gross with food and mud all over the inside. Finally on both trips the app didnt work and I got locked out and had to call to get let back in. Nightmare.

My first attempt at using this service. Walked 20 blocks to get the car, however, the car was not…read morethere. Called support they said they *could* transfer my payment to another vehicle, except I'd used a discount (Groupon) so, only what I actually paid would transfer and I'd have to start from scratch, standing on the corner, with a deadline. They said they found the car a few blocks away, but couldn't guarantee the key would be there. I just cancelled it and took them off my phone. Won't try it again.

I should've read the reviews first before booking one…read more Between having a car with a dead engine be available as a rental and waiting for 40 mins to talk to customer service to the $2.50 service fees that you get charged for EVERY toll you pass through... It just was a very bad experience. They charged me for gas even when I filled up the tank more than what I started with. Thankfully I was able to get refunded for that. All in all, paying $300+ for having a dusty car for 9 hours feels like highway robbery.

Above and beyond customer service experience, Great clean new cars , quick response from the owner,read more

I had rented one of Kwabena's vehicles through Turo and had an amazing experience. The whole…read moreprocess was very simple and convenient, he was professional, and worked with me to edit my trip due to weather conditions for no extra fee. He's got brand new vehicles at good prices and always responded quickly to my messages. Great personal customer service. I recommend and would rent with him again. With Turo make sure you purchase the standard protection plan not the minimum. $500 deductible vs $3,000

They provided exceptional service from the start until the end. Their communication was great…read more Their drivers were polite, and the vehicles were very clean and comfortable. They provided car seats for our young children, and were also flexible when we needed to change our return date and time. I will definitely use them again.

I just wanted to respond to the comments made by the owner Muhammad W. First of all, I do…read moreappreciate his polite response. I just want to make sure that I'm clear about the failed "Lowest Price Guarantee". After making two separate efforts to clarify why Precision's price quote was so high and why the Lowest Price Guarantee wasn't being honored, I went with another company. And, I'm really happy that I did. The company that earned my business, was not only comparable, but, in my opinion even superior. Muhammad's response appears to indicate that the companies that gave me price quotes were somehow inferior. Precision has been in business 18 years, and the company I went with has been in business longer. Precision's price quote was much higher than the competition and was for a Cadillac or Volvo sedan, not the beautiful new black SUV that picked up my girlfriend. Lastly, the professional chauffer that was our driver, was impeccably dressed in a black suit and tie. Our driver had over 30 years experience as a licensed, professional chauffer. This gentleman even showed up 25 minutes early! What an incredible experience! Muhammad, I truly appreciate your response and your generous offer. The purpose of this updated review was to clarify that the company that we went with, was not inferior in any way. For some reason, you referenced Uber or a taxi service in your response. I hired a superior, licensed, insured and incredibly professional competitor. Price was certainly not the only deciding factor. I'm hopeful, that this could be a learning opportunity for you and you organization in regards to your " Lowest Price Guarantee". Thank you again.

I would take anything that you love to Towne and Country dry Cleaners! zero shrinkage and it's…read moreorganic and zero chemicals! What could be better than that?? I'm not into a 2/3 dollar cleaner. if I buy something I'd like to take care of it and keep it for as long as I can. Also inquire about their cold vault storage for furs and also an amazing tailor! !

From the owner: PUFFNRIDE is an innovative transportation service designed to provide a safe, comfortable, and…read moreenjoyable experience for passengers who wish to relax and un-wind during their journeys. Our Unique "Puff- Friendly Ride" concept caters to the growing demand for cannabis-friendly transportation option while prioritizing safety, relaxation, and community.

Staff were fast, efficient and kind! Scheduled a 7:30 pick up and was in the car by 7:45.read more

I had a very disappointing experience with Enterprise Rent-A-Car - 112-01 Queens Blvd…read more From the moment I picked up the car and left the location, the vehicle was nothing but a problem. As soon as I drove away, the tire pressure warning light came on showing low air pressure. I immediately called and informed them, and they told me to come back. When I returned, they simply put air in the tire and said there was nothing wrong with it. However, as soon as I left again, the tire warning light came back on. I had to return once more to get a different car. By the time I finally received another vehicle, I was very late picking my son up from school. Unfortunately, the second car also showed that a tire was losing air pressure. I then called customer service and was told I could go to Enterprise Rent-A-Car - 2900 Merrick Rd for a replacement. When I arrived, the representative told me they had no available cars. After going back and forth, they eventually provided me with a vehicle. On top of all this, the car was dirty when I received it, and the radio did not work at all. This is completely unacceptable for a rental vehicle. Overall, the service was unprofessional, the vehicles were poorly maintained, and the way the situation was handled was extremely frustrating. To make matters worse, on Monday I received an email from Enterprise customer service regarding a damage claim related to the tires -- something they are now trying to blame me for. I would not recommend renting from this company. If you are looking for a reliable and safe car rental experience, I strongly suggest finding another option.

drivers are great allowable routes leave a lot to be desired. please expand so I am able to take…read moremore rides. Service is good always on time.

0 star for this company who hires rude and clueless driver which honk and beep at me when I park…read morelegally beside empty curb. Please take responsibility and hire capable driver with good manner and skill. Stop using the fake illegal immigrant driver which saves money. Bad service provider.

Best service don't have any problem they don't try to sell any service new cars as longest you take…read morepic before dive out on lot

Bob , Dip and Sarah were great reps and took care of me pickup and return. pretty streamline…read moreprocess and car was clean and good condition. will rent again. thanks

I take a car on rental but car dont clean bad smell I can't prefer anyone stay away for bookingsread more

I had an absolutely flawless experience with a cargo van obtained for the day through C.C. Rental…read more The most difficult part of the transaction was walking upstairs to the office tp take care of the paperwork. From the initial phone call to make a reservation to the drop off, everyone was friendly and helpful. The vehicle itself was quite nice by the usual truck rental standards, and included EZ Pass, which was very convenient for my brief trip to South Jersey. Tolls are billed to your credit card with an additional charge of $1.50 per instance; this is fine on the Turnpike, but might feel a little burdensome on a long Parkway trip. No hidden costs, no nonsense, and frankly quite inexpensive when compared to my expectations. There is no question whatsoever whom I will be contacting for this type of rental moving forward.