The Day You Rent Away…read more I almost can't believe I'm writing a five-star review for a car rental place, and yet here I am. We did technically have our rental thru Alamo® but there was no one at their desk (it was Christmas day), so we were sent here to their sister company at Enterprise® to complete the transaction. The Good: *Booked thru Costco for an eight-day rental for a small SUV for less than $100/day--including taxes and fees. *The lady working the desk, Yvonne, was outstanding; friendly, fast, efficient, and didn't go too hard on the insurance upsell. *Once we were done, we were sent to the lot where a friendly gentleman named Miguel *ACTUALLY WALKED US TO OUR CAR*!! Lord, in heaven, I got a case of the vapors and thought I was going to pass out. These places usually just turn you loose in a sea of vehicles and say, "Good luck and don't let the door hit ya where the dog should've bit ya." I'm looking at you, Baltimore... =T The Meh: *They didn't have any small SUVs left (I felt that Seinfeld bit about taking but not keeping the reservation creep into my head), but fortunately, Miguel hooked us up with a Toyota® RAV4™ upgrade for free. The Ugly: *The car exterior was a bit dirty, and a few of the windows were downright filthy. I'm not sure if this car had just been returned and they hadn't had time to clean it yet or what? Regardless, it's not really a big deal. TLDR: I still can't believe I'm giving 5* to a car rental place, but they definitely deserve it. To quote Kramer: It's a Festivus Miracle!

Super unreliable ask for so many things and doesn't give the right information on the phone has so…read moremany unexpected fees that weren't told prior do not recommend..

Our recent Alamo experience went smoothly, although I'm not a big fan of the "necessary evil" AKA…read morethe shuttle bus to the Rental Car Center. I chose a compact SUV, of which there were only 3 left in the lot on pickup - all Mitsubishi. I picked the one with the New Mexico plates and off we went. Alamo staff were their usual friendly and helpful selves, which made any line delays easier. I felt that our rental was a little underpowered, especially when we were heading up to Los Alamos and winding around the Jemez. Past that, our vehicle was roomy, comfortable, and easily carried all or our stuff.

Although we arrived around 11PM the process to get our car was super easy. We also did the Skip The…read moreCounter option . I highly recommend. The shuttle driver from the airport to the rental cars was super efficient and kind.

The rental area is separate from the airport, but a quick shuttle gets you there in about 6…read moreminutes. The location has several companies like Budget, Enterprise, and Avis all in one spot. We booked ahead of time, and the whole process was very easy. Budget really lives up to its name. We got an electric Mustang Mach-E for about $270 for the week, which felt like a great deal. Check-in was smooth and quick. The paperwork took maybe 3 minutes. Overall, great experience and I would definitely rent from them again.

What a horrible experience. Deceptive practices. Got screwed with smooth talking rep at desk about…read morethe fuel purchase option. Refuse to reimburse me even though I returned car with a fuel tank. BEWARE! Do not take fuel option. Go to a more reputable rental company. Will never use Budget again.

After the terrible customer service we received and a month-long battle of why we were overcharged…read more$700 for a car we fully prepaid for, I can no longer recommend Hertz to anyone. We have had great experiences in the past in CA, NV, NY, MA, GA, OR, and WA, but we had a terrible one in NM. We had prepaid in full for our vehicle weeks before arriving in NM. When we got in, we did not see our name on the board to show where our car was parked, so we went inside to inquire at the counter. The man at the counter accused us of "being late" and directed us to a spot number where our pre-paid SUV supposedly was parked. Little did we know the man took it upon himself to direct us to a car that cost $100 extra PER DAY. To our surprise, when we dropped the car off, we were charged an extra $700 plus tax. When I asked why, the gentleman taking our car in said we had an upgraded vehicle. I don't know anything about cars, but our SUV was just regular to me. I mean, the passenger seat was broken, so it could not recline or scoot up or back, and I did not think it was anything special. Turns out it was so special, it was $100 extra per day. We battled with Hertz for months trying to figure out how we were upgraded at such a huge cost without being notified or our approval, and they had no answer. The customer service reps we spoke to told us that we should have realized our vehicle was an upgraded one, and we would not receive a refund. We will never rent from Hertz ever again.

Very few employees around. I was given the presidential circle row as a gold member. It didn't…read moreseem much different than the endless rows of reserved cars. Was able to take a suv, but it is January in Albuquerque. Easy to leave, nice exit employee. I guess if you had an issue, you would have to go back to the counter. Needed cleaning wipe in car as i have received with National. Must take bus to rental cars.

Unhinged behavior by current manager Nate causes unnecessary financial loss to company…read more After more 35 years of amazing service at this location, was yelled at and sent away without a rental due to asking for a change in rental duration. I am truly confused how this human finds this type of behavior acceptable in a professional (or otherwise honestly) setting. We had an appointment, were on time and treated criminal. Called corporate and did not receive an apology. Shame Enterprise.

Made a reservation.. Taylor helped us but wasn't any help at all. She informed me they didn't have…read morea car available and also said she tried to call me and leave a voicemail (which she didn't) took over 45 minutes to wash a car. I went in to ask if I had time to run home and grab my bags.. she said "yes you have plenty of time" upon arrival back to the business we noticed it was closed. Thank goodness Preston was still in the parking lot he helped us and was extremely helpful and accommodating he made this happen. He literally saved the day!

Miles and the team are consistently welcoming, attentive, and genuinely helpful. After just a few…read morerentals, they greet you by name, which adds a personal touch that really stands out. They go beyond the basics too--always offering thoughtful recommendations for restaurants and local activities to help make your stay as enjoyable as possible. Additionally, the prices are exceptional for the cars they offer

Clown show of a car rental company. I prepaid for my car but agreed to pay for the gas ahead of…read moretime at the counter. I was told it would be $46.90 to prepay the gas. Works for me. I was charged $58.69, about $12 more than I should have been. I left review with the company and expressed my displeasure, and I was emailed the next day by Chloe, a general manager. I sent her proof that I was clearly overcharged and her response to me was that the extra $12 was "tax." First, what? $12 tax on $46? Also, why wasn't the tax included in the charge? Will never do business with this disreputable company again. Also, their cars suck. The car I was in had the most uncomfortable seats I've ever sat in. Will go Hertz or another more reputable company going forward. Save myself the headache and the clown show.

Last minute need for change of plans! My bf booked through USAA and had a military deal through…read moreUSAA. They had availability, it was smooth, we got to the desk and the staff did not push us for extra stuff we did not need. Went to get the car, guy gave us choices (there were only two for the package he paid and off we go! For return, we came back outside office hours around 3:30 in the morning and no one was on site----instructions to leave key on the dashboard and the shuttle was already waiting on us which was such a relief! Car was ok but efficient. Got us to what we wanted to do for this trip!

Friendly service on the lot with a decent selection to choose from in the Emerald Aisle section…read more Grouchy older man who worked the exit booth would not accept the Emerald Checkout barcode, so beware that they may not follow all of the typical protocols as advertised at this branch.

I loved this little rental hub. So easy to navigate. I get a bit of anxiety when I'm not familiar…read morewith an area or a subject, which is why I love researching before a trip (and why I love Yelp so much!) The shuttle bus was so easy because there is just one. You don't have to try to look for the company you rented through because this shuttle takes you to them all. The shuttle seems to run quite often. When we arrived at the facility, our first day, there was one already waiting to leave and one behind us. When we left on our final day in ABQ, there were 4 shuttles waiting to go back to the airport. This was on a Sunday too, so don't be scared if you see the hours posted here that they are closed on the weekends. They aren't. The shuttle was also a pretty quick trip, so we definitely got to the airport early. The main building is a long one, with counters flowing on both sides from the middle, where the shuttle drops you off. There are many signs telling you which way to go to your counter. The parking lots follow this pattern and do a u-shape around the building. While there could have been a few clearer signs for returns, I'd say it was pretty easy, as you come in the way you left.

Here in Albuquerque, after you get off your plane and claim your luggage, you catch a shuttle to…read morethe car rental facility. In the past, we've been helped aboard by the driver and we've always tipped at least a dollar a bag. This trip, we had the cash, but not the help. Inside the facility, all of the car rental agencies are ready and willing to help with your reservation or find a car for you. This trip, we reserved with Budget. We had no wait. Ian helped us and we got our car (a Camry) in record time. When we returned, we were assisted by a young woman who scanned our car's barcode, emailed our receipt, and told us we were all set. We gassed up last night, 7 miles from the airport, and put 7 gallons in the car for the 137 miles we drove it. Either Camrys are getting poorer mileage or the person before us didn't REALLY fill it up.

Extremely slow with getting the rental. Took nearly a hour even though I was the 4th one in-line…read more They were short handed at first and then a third person started helping. If you have places to go it might be worth your time and money to use a competitor.

I rented a vehicle and the staff kept trying to upsell vehicle upgrades and prepaid fuel. I…read moredeclined those upgrades and the prepaid fuel. I returned the vehicle with a full tank and was charged over $200 in fuel. I filed out a complaint online to the email listed on their support page and the email was rejected. If there were zero stars, this location would get it.

The problems are actually caused by national management, not only with these mergers, but by…read moreoffering such low prices and dealing in volume, while not putting nearly as much money as they should to staffing. You can't call for a stampede of customers, and not be ready to serve them with only 2 clerks at the front desk. The result is a 90 minute wait for a car. Fortunately, they have the cars, however, by the time people get them, they are fuming. And I have to ask: Who in this day and age uses a dot matrix printer? That part alone just screams that national management really doesn't care. If they're going for volume they have to invest in standalone tablets so people can check themselves in, and choose their car and coverages, in addition to having the clerks. As far as their Perks club, the app doesn't work in the car rental terminal. Also, the app itself doesn't allow you to cancel without talking to someone on the phone at the national service center. Overall, everyone at the ABQ Payless Car Rental, and online has been nice. But it's offset by this untenable situation that the national corporate management has set in terms of staffing.

Absolutely Awful Experience - DO NOT RENT FROM PAYLESS I had…read morea terrible experience with Payless Car Rental In Albuquerque and would strongly advise others to avoid them at all costs. I was returning a rental to the airport and, due to a freeway accident, was running tight on time. I pulled up and asked the check-in staff how much it would cost for them to fill the gas tank. He told me he didn't know and said I should go inside to ask. Inside, I was met by an incredibly rude agent who told me it was $10 per gallon--which is outrageously overpriced. I immediately told them I'd prefer to fill the tank myself, as I was being told the charge only after already arriving. But they refused to allow it. They claimed the car had already been "checked in" and wouldn't give me the keys back, even though I had just walked inside. To make matters worse, the tank was almost half full when I returned it (it's a RAV4 with a 14.5 gallon tank), but they charged me $107 to top it off. That math doesn't even come close to adding up, and it felt completely predatory. It felt like a total scam. There was zero transparency, no customer service, and absolutely no flexibility. I got overcharged for gas in a way that felt dishonest and predatory. I will never rent from Payless again--and I recommend others don't either. There are plenty of rental companies that won't treat you like this.