Unhinged behavior by current manager Nate causes unnecessary financial loss to company…read more After more 35 years of amazing service at this location, was yelled at and sent away without a rental due to asking for a change in rental duration. I am truly confused how this human finds this type of behavior acceptable in a professional (or otherwise honestly) setting. We had an appointment, were on time and treated criminal. Called corporate and did not receive an apology. Shame Enterprise.

Made a reservation.. Taylor helped us but wasn't any help at all. She informed me they didn't have…read morea car available and also said she tried to call me and leave a voicemail (which she didn't) took over 45 minutes to wash a car. I went in to ask if I had time to run home and grab my bags.. she said "yes you have plenty of time" upon arrival back to the business we noticed it was closed. Thank goodness Preston was still in the parking lot he helped us and was extremely helpful and accommodating he made this happen. He literally saved the day!

This rental car agency rents dirty, damaged cars. Avoid it. Go to a reputable rental car agency…read more When I asked for a clean car without a scrape, I was called "dishonest." When I reported the employee who called me dishonest to the manager, he did not apologize for his employees unprofessional behavior. So: if you ask for a clean, Undamaged car, you will be accused of being dishonest. This is called gaslighting. And it should not be tolerated. I will never rent from hertz again. This is in reference to the airport hertz rent a car agency. Avoid this business.

The Coors Hertz location the most unprofessional and the worst customer service I've experienced in…read moremy life and I'm 73 years old. I retired from a major airline providing Customer Service for 20 years and would have been fired for treating customers the way they do specially the manager. I been doing business with them for several months renting vehicles to drive for Uber and it has gotten horribly worse. I reserved a compact car like I had previously. I went to pick up the vehicle and they informed me they didn't have a car for me. I was paying $260 base previously but now the only option for me was a Tesla which would cost approx. $350/weekly plus the time and cost to charge make it impossible to cover the cost and make money. Anyway, my other choice given was a 2019 Ford Flex with 108k miles at $310 per week. The agent told me that it would be almost as economical as my previous vehicle, a 2021 Toyota Corolla which I was getting an average of 34MPG. It turned out that the vehicle was averaging 21MPG based on the dashboard mpg display. Also, the agent said they do not clean cars before they are rented. This vehicle was dirty inside, but the outside was filthy including the windshield and didn't have cleaning solution in the dispenser. I finally had enough and decided to return the vehicle today. I have spent numerous hours since yesterday calling Uber and Hertz to honor the reservation. I want to work! Uber agents have said it was a Hertz problem and Hertz agents have told me it's Ubers problem. Anyway, total frustration and anger. To make it worst, the manager from Hertz at the Coors location told me that I couldn't rent a car from Hertz/ Uber program anymore because I expressed my frustration. Why was I not contacted if they couldn't honor the reservation.? They told me that I should have called to see if they had cars available. Totally ridiculous and unprofessional. I've become a Platinum with Uber in about 4 months. I pride providing good customer service, which can be confirmed by my customer reviews. Anyway, I remember when Hertz were number one because they had an excellent product. Their cars were new, super clean and their staff was very professional. Now, I'm not allowed to rent a car and work because of Hertz on Coors incompetence.

The Day You Rent Away…read more I almost can't believe I'm writing a five-star review for a car rental place, and yet here I am. We did technically have our rental thru Alamo® but there was no one at their desk (it was Christmas day), so we were sent here to their sister company at Enterprise® to complete the transaction. The Good: *Booked thru Costco for an eight-day rental for a small SUV for less than $100/day--including taxes and fees. *The lady working the desk, Yvonne, was outstanding; friendly, fast, efficient, and didn't go too hard on the insurance upsell. *Once we were done, we were sent to the lot where a friendly gentleman named Miguel *ACTUALLY WALKED US TO OUR CAR*!! Lord, in heaven, I got a case of the vapors and thought I was going to pass out. These places usually just turn you loose in a sea of vehicles and say, "Good luck and don't let the door hit ya where the dog should've bit ya." I'm looking at you, Baltimore... =T The Meh: *They didn't have any small SUVs left (I felt that Seinfeld bit about taking but not keeping the reservation creep into my head), but fortunately, Miguel hooked us up with a Toyota® RAV4™ upgrade for free. The Ugly: *The car exterior was a bit dirty, and a few of the windows were downright filthy. I'm not sure if this car had just been returned and they hadn't had time to clean it yet or what? Regardless, it's not really a big deal. TLDR: I still can't believe I'm giving 5* to a car rental place, but they definitely deserve it. To quote Kramer: It's a Festivus Miracle!

Super unreliable ask for so many things and doesn't give the right information on the phone has so…read moremany unexpected fees that weren't told prior do not recommend..

Our rental pickup time was set for 12:00pm. We arrived at 12 to find they were closed! Their hours…read moreare 8-12pm! How can you have a pickup time for a reservation be at the time you close?! Makes no sense. Avoid at all costs. Found out they are a franchise, do not do business with these people.

This place is hideous rented a vehicle picked up at midnight vehicle filthy no employee inspected…read moreon pick up or drop off 10 days later a charge of 450.00 to clean vehicle Called customer service 5 times and not resolved wrote corporate a letter do not RENT from them they are disgrace trying to rake tounthrough the coals.​

For me, this is an ongoing problem. We use Costco for travel and they setcar rentals with budget…read more The latest was at the Albuquerque airport where the line was long, probably 20 people and one regular clerk. 40 minutes waiting for car then wait outside until it is washed? One would think that they know how many will be arriving and staff accordingly.. but NO.

Do NOT rent a car from Budget!! I rented a car in Rome a few months ago and have been trying to…read morerecoup an overcharge without success! They don't seem to care about my situation at all. I have rented from them numerous times in the past but will never rent from them again due to dishonest agents and terrible customer service.

This is the worst rental car company in this state. they are claiming that my Mom caused…read morecondensation on one of their rentals and it wasn't her fault. This is the worst company we've ever dealt with because they are trying to extort my Mom please avoid them at all costs!

Very disappointed with this location. When you rent be sure to inspect the car very very…read morethoroughly. When I picked up the car I was told that any damage smaller than a couple inches in diameter was not significant and did not need to be noted on the renters agreement. So naturally I looked for larger dents and dings and did not find any so of course I signed the agreement stating that there was no damage to the car. When I returned the car, I was told that the car had hail damage and that I needed to pay a $500 deductible to get it fixed. The damage is nearly unperceivable to the naked eye and is much much smaller than the dents and dings that I had already noticed before I rented the car. New Mexico had several hail storms before I rented the car, and even if I had looked for damage beforehand, I would not have seen it. It is very very minute. I made the mistake of making small talk with the agent when I rented the car and I had mentioned I was driving to Colorado. Well, they also had hail that weekend, however we did not get caught in it. Unfortunately at that point it is your word against theirs and since I already signed the agreement I was pretty much stuck. The original agent I signed the agreement with saw me when I first got there but then left to the back and I did not see her again which was strange because I was there for over an hour. I just feel like they try to wring as much money out of you as possible. It is unfortunate because I have rented with Enterprise before and I used to brag about their customer service but I won't be renting with Enterprise again and I will not advise my friends or family to do so either. The whole thing felt very shady and I do not believe that this location brings the customer service that I thought Enterprise stood for.

Our recent Alamo experience went smoothly, although I'm not a big fan of the "necessary evil" AKA…read morethe shuttle bus to the Rental Car Center. I chose a compact SUV, of which there were only 3 left in the lot on pickup - all Mitsubishi. I picked the one with the New Mexico plates and off we went. Alamo staff were their usual friendly and helpful selves, which made any line delays easier. I felt that our rental was a little underpowered, especially when we were heading up to Los Alamos and winding around the Jemez. Past that, our vehicle was roomy, comfortable, and easily carried all or our stuff.

Although we arrived around 11PM the process to get our car was super easy. We also did the Skip The…read moreCounter option . I highly recommend. The shuttle driver from the airport to the rental cars was super efficient and kind.

John S. Davis, the manager was a real help to get us on the road after we had to lay over due to…read moreour tow vehicle being in the shop for a few days on our way home to CA. He got us a car and was very thorough in going over our cost and options. We did return it a day early and got the refund he promised.

I used the airport location. I had already checked in. When I arrived ti pick up the car, they said…read morethere was a 1.5 hour wait and 15 people ahead of me. The manager told me if I was able to get a rental car from a different company, they would reimburse the difference. I found another car (at a more expensive price bc there is a premium for "walk ups") and immediately brought the invoice to the Enterprise office for reimbursement. He told me to just email when the rental was over and I had the final receipt. I did so. His email bounced back, and the general Enterprise rental refused to compensate me, saying it was "against corporate policy."

The problems are actually caused by national management, not only with these mergers, but by…read moreoffering such low prices and dealing in volume, while not putting nearly as much money as they should to staffing. You can't call for a stampede of customers, and not be ready to serve them with only 2 clerks at the front desk. The result is a 90 minute wait for a car. Fortunately, they have the cars, however, by the time people get them, they are fuming. And I have to ask: Who in this day and age uses a dot matrix printer? That part alone just screams that national management really doesn't care. If they're going for volume they have to invest in standalone tablets so people can check themselves in, and choose their car and coverages, in addition to having the clerks. As far as their Perks club, the app doesn't work in the car rental terminal. Also, the app itself doesn't allow you to cancel without talking to someone on the phone at the national service center. Overall, everyone at the ABQ Payless Car Rental, and online has been nice. But it's offset by this untenable situation that the national corporate management has set in terms of staffing.

Absolutely Awful Experience - DO NOT RENT FROM PAYLESS I had…read morea terrible experience with Payless Car Rental In Albuquerque and would strongly advise others to avoid them at all costs. I was returning a rental to the airport and, due to a freeway accident, was running tight on time. I pulled up and asked the check-in staff how much it would cost for them to fill the gas tank. He told me he didn't know and said I should go inside to ask. Inside, I was met by an incredibly rude agent who told me it was $10 per gallon--which is outrageously overpriced. I immediately told them I'd prefer to fill the tank myself, as I was being told the charge only after already arriving. But they refused to allow it. They claimed the car had already been "checked in" and wouldn't give me the keys back, even though I had just walked inside. To make matters worse, the tank was almost half full when I returned it (it's a RAV4 with a 14.5 gallon tank), but they charged me $107 to top it off. That math doesn't even come close to adding up, and it felt completely predatory. It felt like a total scam. There was zero transparency, no customer service, and absolutely no flexibility. I got overcharged for gas in a way that felt dishonest and predatory. I will never rent from Payless again--and I recommend others don't either. There are plenty of rental companies that won't treat you like this.

Last minute need for change of plans! My bf booked through USAA and had a military deal through…read moreUSAA. They had availability, it was smooth, we got to the desk and the staff did not push us for extra stuff we did not need. Went to get the car, guy gave us choices (there were only two for the package he paid and off we go! For return, we came back outside office hours around 3:30 in the morning and no one was on site----instructions to leave key on the dashboard and the shuttle was already waiting on us which was such a relief! Car was ok but efficient. Got us to what we wanted to do for this trip!

Friendly service on the lot with a decent selection to choose from in the Emerald Aisle section…read more Grouchy older man who worked the exit booth would not accept the Emerald Checkout barcode, so beware that they may not follow all of the typical protocols as advertised at this branch.