Unhinged behavior by current manager Nate causes unnecessary financial loss to company…read more After more 35 years of amazing service at this location, was yelled at and sent away without a rental due to asking for a change in rental duration. I am truly confused how this human finds this type of behavior acceptable in a professional (or otherwise honestly) setting. We had an appointment, were on time and treated criminal. Called corporate and did not receive an apology. Shame Enterprise.

Called multiple times to speak with a representative and they picked up, did not say a word and…read morethen hung up. I could hear they were probably busy, so greet me and put me on hold not just hang back to back. Really poor service.

It was an seamless encounter. I didn't have to wait too long, the gentleman got the key, paperwork…read moreand my signature and off i went. Never once bugged me about all the add-ons. I also got upgraded to a higher class as well. Being loyal to a company has its perks.

Seinfeld Season 3 Episode11 sums it up with Hertz. They take your reservation, your money, and take…read morea complete dump on all your efforts in planning ahead for your family's vacation. Wipe their hands clean of the trouble you went through because that's just the business side of this car rental company. Thank you for wasting my time and making me wait for a week for the money you were so eager to take while my planned vacation is now at a halt because of you. And while I find a more decent and reputable car rental agency to help me. I don't care to do business with you any longer, but what do you care? Plenty of fish in the sea to make the same mistake I did. Plenty of others you will treat the same. I hope your own vacations are as smooth as this. Xoxomiddlefingerxoxo

The Day You Rent Away…read more I almost can't believe I'm writing a five-star review for a car rental place, and yet here I am. We did technically have our rental thru Alamo® but there was no one at their desk (it was Christmas day), so we were sent here to their sister company at Enterprise® to complete the transaction. The Good: *Booked thru Costco for an eight-day rental for a small SUV for less than $100/day--including taxes and fees. *The lady working the desk, Yvonne, was outstanding; friendly, fast, efficient, and didn't go too hard on the insurance upsell. *Once we were done, we were sent to the lot where a friendly gentleman named Miguel *ACTUALLY WALKED US TO OUR CAR*!! Lord, in heaven, I got a case of the vapors and thought I was going to pass out. These places usually just turn you loose in a sea of vehicles and say, "Good luck and don't let the door hit ya where the dog should've bit ya." I'm looking at you, Baltimore... =T The Meh: *They didn't have any small SUVs left (I felt that Seinfeld bit about taking but not keeping the reservation creep into my head), but fortunately, Miguel hooked us up with a Toyota® RAV4™ upgrade for free. The Ugly: *The car exterior was a bit dirty, and a few of the windows were downright filthy. I'm not sure if this car had just been returned and they hadn't had time to clean it yet or what? Regardless, it's not really a big deal. TLDR: I still can't believe I'm giving 5* to a car rental place, but they definitely deserve it. To quote Kramer: It's a Festivus Miracle!

Had to pick up a rental car to use and would say that the counter staff was less than impressive…read more When I arrived there were two men at the counter and they were more concerned with their phones than helping me. The one that helped me finally couldn't get the computer to work and finally said "guess I could use the tablet though I hate it." Took a while to get the car almost double what is should have. The staff in the lot was friendly and help.

Our rental pickup time was set for 12:00pm. We arrived at 12 to find they were closed! Their hours…read moreare 8-12pm! How can you have a pickup time for a reservation be at the time you close?! Makes no sense. Avoid at all costs. Found out they are a franchise, do not do business with these people.

This place is hideous rented a vehicle picked up at midnight vehicle filthy no employee inspected…read moreon pick up or drop off 10 days later a charge of 450.00 to clean vehicle Called customer service 5 times and not resolved wrote corporate a letter do not RENT from them they are disgrace trying to rake tounthrough the coals.​

For me, this is an ongoing problem. We use Costco for travel and they setcar rentals with budget…read more The latest was at the Albuquerque airport where the line was long, probably 20 people and one regular clerk. 40 minutes waiting for car then wait outside until it is washed? One would think that they know how many will be arriving and staff accordingly.. but NO.

Do NOT rent a car from Budget!! I rented a car in Rome a few months ago and have been trying to…read morerecoup an overcharge without success! They don't seem to care about my situation at all. I have rented from them numerous times in the past but will never rent from them again due to dishonest agents and terrible customer service.

This is the worst rental car company in this state. they are claiming that my Mom caused…read morecondensation on one of their rentals and it wasn't her fault. This is the worst company we've ever dealt with because they are trying to extort my Mom please avoid them at all costs!

Very disappointed with this location. When you rent be sure to inspect the car very very…read morethoroughly. When I picked up the car I was told that any damage smaller than a couple inches in diameter was not significant and did not need to be noted on the renters agreement. So naturally I looked for larger dents and dings and did not find any so of course I signed the agreement stating that there was no damage to the car. When I returned the car, I was told that the car had hail damage and that I needed to pay a $500 deductible to get it fixed. The damage is nearly unperceivable to the naked eye and is much much smaller than the dents and dings that I had already noticed before I rented the car. New Mexico had several hail storms before I rented the car, and even if I had looked for damage beforehand, I would not have seen it. It is very very minute. I made the mistake of making small talk with the agent when I rented the car and I had mentioned I was driving to Colorado. Well, they also had hail that weekend, however we did not get caught in it. Unfortunately at that point it is your word against theirs and since I already signed the agreement I was pretty much stuck. The original agent I signed the agreement with saw me when I first got there but then left to the back and I did not see her again which was strange because I was there for over an hour. I just feel like they try to wring as much money out of you as possible. It is unfortunate because I have rented with Enterprise before and I used to brag about their customer service but I won't be renting with Enterprise again and I will not advise my friends or family to do so either. The whole thing felt very shady and I do not believe that this location brings the customer service that I thought Enterprise stood for.

Our recent Alamo experience went smoothly, although I'm not a big fan of the "necessary evil" AKA…read morethe shuttle bus to the Rental Car Center. I chose a compact SUV, of which there were only 3 left in the lot on pickup - all Mitsubishi. I picked the one with the New Mexico plates and off we went. Alamo staff were their usual friendly and helpful selves, which made any line delays easier. I felt that our rental was a little underpowered, especially when we were heading up to Los Alamos and winding around the Jemez. Past that, our vehicle was roomy, comfortable, and easily carried all or our stuff.

The window washer in the vehicle wasn't working. I told them about it and they said they have had…read moreissues with that make and model so they took $40 off the bill. I didn't even ask for a discount or even expect one and they were automatic. It was great! Went to Mt. Rushmore in South Dakota and back to Albuquerque in it. It rode smooth and had no problems or issues!

John S. Davis, the manager was a real help to get us on the road after we had to lay over due to…read moreour tow vehicle being in the shop for a few days on our way home to CA. He got us a car and was very thorough in going over our cost and options. We did return it a day early and got the refund he promised.

I used the airport location. I had already checked in. When I arrived ti pick up the car, they said…read morethere was a 1.5 hour wait and 15 people ahead of me. The manager told me if I was able to get a rental car from a different company, they would reimburse the difference. I found another car (at a more expensive price bc there is a premium for "walk ups") and immediately brought the invoice to the Enterprise office for reimbursement. He told me to just email when the rental was over and I had the final receipt. I did so. His email bounced back, and the general Enterprise rental refused to compensate me, saying it was "against corporate policy."

The problems are actually caused by national management, not only with these mergers, but by…read moreoffering such low prices and dealing in volume, while not putting nearly as much money as they should to staffing. You can't call for a stampede of customers, and not be ready to serve them with only 2 clerks at the front desk. The result is a 90 minute wait for a car. Fortunately, they have the cars, however, by the time people get them, they are fuming. And I have to ask: Who in this day and age uses a dot matrix printer? That part alone just screams that national management really doesn't care. If they're going for volume they have to invest in standalone tablets so people can check themselves in, and choose their car and coverages, in addition to having the clerks. As far as their Perks club, the app doesn't work in the car rental terminal. Also, the app itself doesn't allow you to cancel without talking to someone on the phone at the national service center. Overall, everyone at the ABQ Payless Car Rental, and online has been nice. But it's offset by this untenable situation that the national corporate management has set in terms of staffing.

Absolutely Awful Experience - DO NOT RENT FROM PAYLESS I had…read morea terrible experience with Payless Car Rental In Albuquerque and would strongly advise others to avoid them at all costs. I was returning a rental to the airport and, due to a freeway accident, was running tight on time. I pulled up and asked the check-in staff how much it would cost for them to fill the gas tank. He told me he didn't know and said I should go inside to ask. Inside, I was met by an incredibly rude agent who told me it was $10 per gallon--which is outrageously overpriced. I immediately told them I'd prefer to fill the tank myself, as I was being told the charge only after already arriving. But they refused to allow it. They claimed the car had already been "checked in" and wouldn't give me the keys back, even though I had just walked inside. To make matters worse, the tank was almost half full when I returned it (it's a RAV4 with a 14.5 gallon tank), but they charged me $107 to top it off. That math doesn't even come close to adding up, and it felt completely predatory. It felt like a total scam. There was zero transparency, no customer service, and absolutely no flexibility. I got overcharged for gas in a way that felt dishonest and predatory. I will never rent from Payless again--and I recommend others don't either. There are plenty of rental companies that won't treat you like this.

Last minute need for change of plans! My bf booked through USAA and had a military deal through…read moreUSAA. They had availability, it was smooth, we got to the desk and the staff did not push us for extra stuff we did not need. Went to get the car, guy gave us choices (there were only two for the package he paid and off we go! For return, we came back outside office hours around 3:30 in the morning and no one was on site----instructions to leave key on the dashboard and the shuttle was already waiting on us which was such a relief! Car was ok but efficient. Got us to what we wanted to do for this trip!

Friendly service on the lot with a decent selection to choose from in the Emerald Aisle section…read more Grouchy older man who worked the exit booth would not accept the Emerald Checkout barcode, so beware that they may not follow all of the typical protocols as advertised at this branch.