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    New Horizon Vans Inc

    5.0 (1 review)
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    2 months ago

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    Hertz Rent A Car

    Hertz Rent A Car

    2.3(12 reviews)
    3.9 miWestside

    This rental car agency rents dirty, damaged cars. Avoid it. Go to a reputable rental car agency…read more When I asked for a clean car without a scrape, I was called "dishonest." When I reported the employee who called me dishonest to the manager, he did not apologize for his employees unprofessional behavior. So: if you ask for a clean, Undamaged car, you will be accused of being dishonest. This is called gaslighting. And it should not be tolerated. I will never rent from hertz again. This is in reference to the airport hertz rent a car agency. Avoid this business.

    The Coors Hertz location the most unprofessional and the worst customer service I've experienced in…read moremy life and I'm 73 years old. I retired from a major airline providing Customer Service for 20 years and would have been fired for treating customers the way they do specially the manager. I been doing business with them for several months renting vehicles to drive for Uber and it has gotten horribly worse. I reserved a compact car like I had previously. I went to pick up the vehicle and they informed me they didn't have a car for me. I was paying $260 base previously but now the only option for me was a Tesla which would cost approx. $350/weekly plus the time and cost to charge make it impossible to cover the cost and make money. Anyway, my other choice given was a 2019 Ford Flex with 108k miles at $310 per week. The agent told me that it would be almost as economical as my previous vehicle, a 2021 Toyota Corolla which I was getting an average of 34MPG. It turned out that the vehicle was averaging 21MPG based on the dashboard mpg display. Also, the agent said they do not clean cars before they are rented. This vehicle was dirty inside, but the outside was filthy including the windshield and didn't have cleaning solution in the dispenser. I finally had enough and decided to return the vehicle today. I have spent numerous hours since yesterday calling Uber and Hertz to honor the reservation. I want to work! Uber agents have said it was a Hertz problem and Hertz agents have told me it's Ubers problem. Anyway, total frustration and anger. To make it worst, the manager from Hertz at the Coors location told me that I couldn't rent a car from Hertz/ Uber program anymore because I expressed my frustration. Why was I not contacted if they couldn't honor the reservation.? They told me that I should have called to see if they had cars available. Totally ridiculous and unprofessional. I've become a Platinum with Uber in about 4 months. I pride providing good customer service, which can be confirmed by my customer reviews. Anyway, I remember when Hertz were number one because they had an excellent product. Their cars were new, super clean and their staff was very professional. Now, I'm not allowed to rent a car and work because of Hertz on Coors incompetence.

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.6(187 reviews)
    6.9 miAirport/Base

    The Day You Rent Away…read more I almost can't believe I'm writing a five-star review for a car rental place, and yet here I am. We did technically have our rental thru Alamo® but there was no one at their desk (it was Christmas day), so we were sent here to their sister company at Enterprise® to complete the transaction. The Good: *Booked thru Costco for an eight-day rental for a small SUV for less than $100/day--including taxes and fees. *The lady working the desk, Yvonne, was outstanding; friendly, fast, efficient, and didn't go too hard on the insurance upsell. *Once we were done, we were sent to the lot where a friendly gentleman named Miguel *ACTUALLY WALKED US TO OUR CAR*!! Lord, in heaven, I got a case of the vapors and thought I was going to pass out. These places usually just turn you loose in a sea of vehicles and say, "Good luck and don't let the door hit ya where the dog should've bit ya." I'm looking at you, Baltimore... =T The Meh: *They didn't have any small SUVs left (I felt that Seinfeld bit about taking but not keeping the reservation creep into my head), but fortunately, Miguel hooked us up with a Toyota® RAV4™ upgrade for free. The Ugly: *The car exterior was a bit dirty, and a few of the windows were downright filthy. I'm not sure if this car had just been returned and they hadn't had time to clean it yet or what? Regardless, it's not really a big deal. TLDR: I still can't believe I'm giving 5* to a car rental place, but they definitely deserve it. To quote Kramer: It's a Festivus Miracle!

    Super unreliable ask for so many things and doesn't give the right information on the phone has so…read moremany unexpected fees that weren't told prior do not recommend..

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.6(19 reviews)
    2.7 miBusiness Parkway/Academy Acres

    This is the worst rental car company in this state. they are claiming that my Mom caused…read morecondensation on one of their rentals and it wasn't her fault. This is the worst company we've ever dealt with because they are trying to extort my Mom please avoid them at all costs!

    Very disappointed with this location. When you rent be sure to inspect the car very very…read morethoroughly. When I picked up the car I was told that any damage smaller than a couple inches in diameter was not significant and did not need to be noted on the renters agreement. So naturally I looked for larger dents and dings and did not find any so of course I signed the agreement stating that there was no damage to the car. When I returned the car, I was told that the car had hail damage and that I needed to pay a $500 deductible to get it fixed. The damage is nearly unperceivable to the naked eye and is much much smaller than the dents and dings that I had already noticed before I rented the car. New Mexico had several hail storms before I rented the car, and even if I had looked for damage beforehand, I would not have seen it. It is very very minute. I made the mistake of making small talk with the agent when I rented the car and I had mentioned I was driving to Colorado. Well, they also had hail that weekend, however we did not get caught in it. Unfortunately at that point it is your word against theirs and since I already signed the agreement I was pretty much stuck. The original agent I signed the agreement with saw me when I first got there but then left to the back and I did not see her again which was strange because I was there for over an hour. I just feel like they try to wring as much money out of you as possible. It is unfortunate because I have rented with Enterprise before and I used to brag about their customer service but I won't be renting with Enterprise again and I will not advise my friends or family to do so either. The whole thing felt very shady and I do not believe that this location brings the customer service that I thought Enterprise stood for.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Payless Car Rental - fuel gauge

    Payless Car Rental

    1.5(102 reviews)
    5.2 miAirport/Base

    The problems are actually caused by national management, not only with these mergers, but by…read moreoffering such low prices and dealing in volume, while not putting nearly as much money as they should to staffing. You can't call for a stampede of customers, and not be ready to serve them with only 2 clerks at the front desk. The result is a 90 minute wait for a car. Fortunately, they have the cars, however, by the time people get them, they are fuming. And I have to ask: Who in this day and age uses a dot matrix printer? That part alone just screams that national management really doesn't care. If they're going for volume they have to invest in standalone tablets so people can check themselves in, and choose their car and coverages, in addition to having the clerks. As far as their Perks club, the app doesn't work in the car rental terminal. Also, the app itself doesn't allow you to cancel without talking to someone on the phone at the national service center. Overall, everyone at the ABQ Payless Car Rental, and online has been nice. But it's offset by this untenable situation that the national corporate management has set in terms of staffing.

    Absolutely Awful Experience - DO NOT RENT FROM PAYLESS I had…read morea terrible experience with Payless Car Rental In Albuquerque and would strongly advise others to avoid them at all costs. I was returning a rental to the airport and, due to a freeway accident, was running tight on time. I pulled up and asked the check-in staff how much it would cost for them to fill the gas tank. He told me he didn't know and said I should go inside to ask. Inside, I was met by an incredibly rude agent who told me it was $10 per gallon--which is outrageously overpriced. I immediately told them I'd prefer to fill the tank myself, as I was being told the charge only after already arriving. But they refused to allow it. They claimed the car had already been "checked in" and wouldn't give me the keys back, even though I had just walked inside. To make matters worse, the tank was almost half full when I returned it (it's a RAV4 with a 14.5 gallon tank), but they charged me $107 to top it off. That math doesn't even come close to adding up, and it felt completely predatory. It felt like a total scam. There was zero transparency, no customer service, and absolutely no flexibility. I got overcharged for gas in a way that felt dishonest and predatory. I will never rent from Payless again--and I recommend others don't either. There are plenty of rental companies that won't treat you like this.

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    Payless Car Rental - "Cars available" sign doesn't mean actual cars are available here!?!

    "Cars available" sign doesn't mean actual cars are available here!?!

    Payless Car Rental - 07.07.16

    07.07.16

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    New Horizon Vans Inc - carrental - Updated June 2026

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