I'm late writing this review from my experience on 08/06/26. I lost the card that I had with the 2 guys name on it that helped me but they will know who they are. The valet was so kind to me because he saw the state I was in due to the issues with the rental I was having to swap out. (It had a flat tire and I was driving on a doughnut wheel!) I even asked him for a hug and let him know how much his kindness meant to me at that moment. The office manager was fast and professional and had no problem looking up my rental agreement and getting me swapped over into another vehicle so that I could get home back to Houston. Both of these guys redeemed the poor service that I received from the League City location where I initially got the first rental. I hope that corporate reads these reviews and follows up to recognize these employees! read more

Friendly and helpful. I was forced to rent a GMC because my GMC truck broke down in order for a GMC to reimburse me. And they were helpful in getting that done. However, the car I had was very small a trailblazer. But it was nice to save on gas. read more

Enterprise provided the worst customer service I've ever experienced. On July 17, I called the Enterprise location in Bloomsburg, PA, around 10:40 a.m. and spoke with a male employee. He confirmed that a 7-passenger Tahoe or similar SUV would be available for pickup at 9:00 a.m. on July 18, with a return at 9:00 a.m. on July 20, for $241. I gave him both my phone number and my mother's phone number. I immediately received a confirmation email, so I assumed everything was set. Around 3:30 p.m., I decided to stop by the office just to make sure all of our luggage would fit in the Tahoe. When I arrived, I was told there was no large SUV or van available for July 18. The employee claimed they had tried to call us, but both of our numbers were "out of service." That was simply not true. My phone received eight other calls between 11:14 a.m. and 3:19 p.m., but not a single call from Enterprise. My mother didn't receive any calls either. Trying to save our family trip, my uncle called the Enterprise location in Shamokin and was able to reserve a similar SUV. This reservation required pickup on July 17 before their 6:00 p.m. closing time, and the price was higher--$301. After receiving the confirmation email, he rushed home from work, and we immediately left for Shamokin, a 45-minute drive from Bloomsburg. Our ETA was 5:52 p.m. Around 5:35 p.m., my uncle called the Shamokin office to let them know we were on our way. That's when the employee informed him that they also did not have a large SUV available. So despite receiving two confirmation emails from two different Enterprise locations, we ended up with no vehicle at all for our July 18 trip. The explanation we kept receiving was that a third party handles the reservations and that the local offices have nothing to do with them. That raises an obvious question: Why is Enterprise allowing customers to reserve vehicles that don't actually exist? If a third party is making reservations, shouldn't Enterprise ensure those reservations are accurate before confirming them? Had I not stopped by the Bloomsburg office that afternoon, we would have shown up at 9:00 the next morning expecting a vehicle that was never available. We would have discovered the problem only minutes before our trip. What would Enterprise have done then? Would anyone have taken responsibility? Would they have found us another vehicle? Or would we have simply been told, once again, that there was nothing they could do? This entire experience was frustrating, stressful, and completely avoidable. A reservation confirmation should actually mean that a vehicle has been reserved. Customers should not have to discover on their own that their confirmed reservation doesn't exist. read more

***Updated review after contacting general customer service: Spoke with Enterprise corporate, rep. Alejandro: He definitely gets 5 stars! I explained the billing error and he was able to adjust it on his end. I upgraded my review rating to reflect this. My advice to future customers: When being upgraded, triple check what the actual final price aligns with what you were quoted when making the reservation, + any additional upgrade costs. I *think* I know what happened: The branch rep probably had to re-do the reservation. And in doing so, re-set everything to what the rate would have been without an upgrade. Had this been caught ahead of time, it would have saved me the trouble of having to reach out and explain etc. Anyway, thanks for being able to correct the error, and thank you again for the AMAZING upgrade! The car was excellent, clean, and comfortable for a long road trip with my family. ---------------------- Original review: Attn: Connor (on duty at time of my rental at 9:30PM Saturday 5/17/2025). You were super friendly and awesome, especially since you offered me an upgrade for just $15 more than my quoted rental cost. I even recall clarifying by asking: "15, as in 1-5 not 5-0, fifty right?" After confirming, I opted in since it was well worth the extra $15. However, my credit card has charged me triple the amount I was quoted. It is clearly an error but I have been calling the local branch number +1 (833) 516-1182, and no one has been picking up the phone. Please contact me so that we can resolve this. I will update my rating and my comment as soon as we resolve. I greatly appreciate your help. Nick P. Rental agreement *****2134. Screenshots of my original rental quote attached. Please note had I known the cost of upgrading was going to be 3 times my quoted amount, I would never have agreed to it. read more

I had already done everything online, so when I got to Enterprise, all I had to do was pickup the car. I was in and out in about 10 minutes. I've used this location a couple of times over the past 5 years, and it's always been friendly and reliable. read more

terrible company terrible customer service cars were dirty and gas was not full but they reported the car would have a full tank of gas highly wouldn't recommend enterprise if you plan on renting a vehicle you would have much better luck just ordering a uber than renting with enterprise read more

I had one of the worst experiences I've ever had with Enterprise Rent-A-Car. I made a reservation, showed up on time, and they simply didn't have a car available. No solution, no accountability. Just "we don't have it." Trying to salvage my business trip, I made a second reservation at a different location. Same result. No car available again. What's the point of a reservation if the company doesn't honor it? Because of this, I missed important business meetings and wasted time and money taking Ubers between locations. This wasn't just inconvenient--it had real professional consequences. This is a complete failure of service and reliability. If you depend on having a car when you arrive, do not trust Enterprise. read more

I come to Austin from California usually for work from Marriott and tesla . I always love coming to Austin airport to enterprise because majority of everyone is friendly or puts me in a nice vehicle or close to my preference that I had chose. And I was greeting by the maneger (Jadon)who brought me to the car and he had upgraded me and our conversation was cool. I met one of the associates Ellie who broke down the compact jeep I was in because there was a lot going on . Kailey was nice as well and I learned her sister attends school and California so I had to tell her all the go to places and I felt like I had a friend more than associate . Ellie is amazing as well I hope to run into you guys again when I come back thank you for your kind service read more

Excellent customer service. Clean vehicles. Highly recommend. Fair rates. Will shop again. read more

Great service from Leah ! We arrived at midnight and everyone at check in were so helpful and welcoming! All the other rental booths were busy and much slower in helping renters. Enterprise in Austin is a great service provider! read more

Left my bag with everything in it in car and can't get any help on the phone. Not happy Edit* I have tried to contact you guys at least 7 times since I place the claim. Hold times more than 30 and chat. This is ridiculous! read more

Fast and efficient experience here. I dropped off my rental and they quickly checked the mileage and outside. They showed me the charges and confirmed everything it was accurate. No issues at all. read more

Unfortunately, they are not honest at all about tolls. Was informed upon pickup that tolls max out at $25, and I am still getting bills for tolls weeks later - currently over $45. Your only option is to reach out to Toll Pass and request a refund. Not impressed with their business practices and will rent from others in the future. read more

Daniel and the crew at enterprise off Stassney and manchaca have been nothing short of amazing. My car got stolen and been dealing with a lot but these guys were a breath of fresh air. I was in and out within 20 minutes. thanks guys!! read more

This is so bad. We had a reservation but they tell us upon arriving that they are out of cars and we have to wait more than an hr until one is returned. Huh?? "They know how take a reservation but they don't know what to hold one" (Seinfeld Episode: "the car Reservation) we totally experienced that whole episode. read more

I rented from Enterprise while traveling for work for 17 days, and my experience was nothing short of a nightmare. Within the first 5 days, I had to return two separate vehicles due to check engine lights. Each time, I had to drive over 30 minutes back to the airport location just to swap out cars--costing me valuable time and adding unnecessary stress to my work trip. By the time I got the third vehicle, I was beyond frustrated and no longer cared what I was given--as long as it didn't come with another warning light. They did offer a courtesy upgrade to a midsize SUV, which I appreciated, but the damage had already been done. The final straw? Upon returning the car, the attendant told me I was "short" on gas, even though the needle was sitting at FULL. They reassured me it was minor--just 2 gallons--and they would waive it. Minutes later, as I was boarding my flight, I received the receipt showing I was charged $8.78 for fuel. After being told it was waived. That might seem like a small amount, but after the aggravation of multiple vehicle issues, back-and-forth commutes, and the sheer lack of reliability--I'm done. I will never rent from this location again. Do better, Enterprise. read more

Abby was absolutely amazing. I will always choose enterprise in Austin just because of her!

Updating to say that I did receive full reimbursement for the rental, as well as the tire, gas, tolls and hotel stay. I am still waiting on the return of my points that I redeemed for one of the rental days, but I feel confident that this will be resolved. Super super stressful situation, and it took time for an actual person to return my email. No calls were returned, only email. read more

rented a car from Enterprise Rent-A-Car at 11150 Research Blvd, Austin, TX, in early June 2025 and had one of the worst car rental experiences I've encountered. I was scheduled to pick up the car at 9:30 AM. I arrived at the Enterprise counter at 9:25 AM, where the staff member told me the car would be ready in five minutes. He then left the counter and went into a back room, returning about ten minutes later. When I asked about the car, he became visibly annoyed and curtly said, "Wait for a few minutes." Those "few minutes" stretched into 5, then 10, then 20 minutes. We finally received the car at 10:00 AM, causing us to be nearly 30 minutes late to a meeting. On top of the delay, the person at the counter was grumpy and extremely arrogant. Based on this experience, we do not plan to rent a car from this location again. read more

I'm about a week late on my review, so I'm having a hard time remembering the guys name who helped me but I want to say it was AJ. Really nice guy with dreads. Anyway he helped me return from a different city and saw how stressed I was about the price difference and did everything he could to bring my cost down (which was by a lot) . Being on my way to a flight I was worried it would cause a delay but he got me in and out so fast I had about 20 mins spare time. I'm so sorry I forgot your name but thank you so much for all your help! read more

I usually have a decent experience at enterprise when I travel. However, this location did not meet the bar for service. The agent who took me to Mt car was not friendly at all and didn't explain anything to me about the car or check it. I realized after driving to my hotel that he gave me an electric car. I did not request an electric car as I don't know anything about them. Not only did he give me a fully electric car with no warning, but the battery was only at 28%. I tried calling back into the office multiple times. However, no one answered the phone. I then left feedback with the corporate customer service team they said they would send them the feedback, and someone would reach out to me. No one ever reached out to me. Very poor service and experience read more

Usually my max stars is 3 for car rentals. But this enterprise actually exceeded. No hard sell on upgrades or insurance. Quick and easy pickup and return. Didn't nickel and dime sneaky charges upon return like i have gotten at budget and avis. read more

Overall I had a mediocre experience from Enterprise. First, I got stuck with a Ford Escape which is one of the worst cars I've ever had the misfortune to drive. It's extremely uncomfortable and drives like garbage. The piss poor handling made me feel like I was on a boat. The seats were cheap and hurt my back. Out of all the mid size SUV's out there, they chose to rent out the worst one because they're cheap. Second, while I picked up my car in Austin, I returned it in Galveston. The website and person I spoke to on the phone both said they had a shuttle to the cruise docks. Upon returning the car, I was informed that they in fact do not have a shuttle, so I had to drop more money on an uber. read more

From the counter to pick up everything was smooth and easy. I know enterprise isn't the cheapest when it comes to rentals, but they are the ones I trust, with that said, there were no long lines at the counter or pick up. Drop off was a little different but also smooth. My only complaint, as someone who is not from Austin or familiar with the area, was getting to the counter and pick up location, a bit confusing. There were signs but I felt like I walked for a while, across the parking lot, up the parking lot, through the parking lot. Finally, when we go to Allen, he helped us pick our vehicle, they had a few options but we ended up with 2021 Jeep Wrangler Sahara. Drive was nice and it was clean, no problems. read more

Enterprise Rent-A-Car - Midsize rental got me a 2021 Jeep Wrangler 4x4 - Car Rental Near Me - Austin, Texas

I don't typically make reviews for services, but I can't help but mention the hospitality and customer service I experienced! Checking in for the rental, I asked whether I'd have to pay for a late fee if I were to return the car for a few hours late. Jordan let me know to note that he verbally told me I could without being penalized for it since it was through my work and his iPad was acting wonky (I still had to pay the fee.. sorry Jordan! But I really appreciated the effort!) Then it doesn't stop there! I met Catherine(?) when I was exiting the garage and she noticed I'm from the city that she lived in for 7 years and we had a brief conversation. The brief conversation consisted with her writing me down Austin recs! (I tried 2/3 of the recommendations she suggested for us to check out :)) When I was returning the car, another employee and I had a conversation about the Stetson hats I got. I just enjoy the simple conversation! It's super engaging and shows the type of employees they hire :) I was struggling a bit holding the box and my checked luggage and another worker grabbed me a spare cart to wheel my luggages with ease! Definitely the cherry on top of an awesome experience. Thank you guys! :) read more

I had a great experience with Enterprise. Not only was I able to cash out two free days with my reward points, but I was also able to check in on my phone, so I only spent about a minute being verified at the podium before I was allowed to get a car. Initially I booked a mid-sized Corolla, but they were out of stock. I was allowed to get an upgrade to a Mini Cooper or Charger but they both seemed old, so I went with the Mini Cooper from 2019 (4 years old). Although it was nice, it had no Apple CarPlay and so navigating in a new city was difficult without a place to put my phone. There was also a rattle in the back which only the last day I finally found how to fix. All in all it was a pleasant experience but I would've liked to have a newer car. The check in (Sat 10am) and check out (Tuesday 2pm) process was super quick and I'm very happy for that. read more

Originally had a rental at Thrifty, we were so frustrated with them, that we cancelled our reservation and walked over to Enterprise. The ladies were so nice and helpful! They say we were tired from our flight and frustrated. They made the process easy and quick. We got our car and off we went. On the return, it was simple to drop off the car, hand the key over, and get our stuff out. Pleasant staff. Will definitely rent from them again! read more

Do not rent from here! I returned my car and then was emailed saying it was returned three days later than it was and there was $5500 worth of damage done to the vehicle. If you do rent from here please take a video of your car and the condition it was in when you brought it back. Avoid this Enterprise location at all costs! read more

I've been renting from Enterprise since I was 25. My bro was a Manager of one of the NorCal branches and you would be a fool to not take advantage of the friends and family discount back then, so they were always my numbero uno. It wasn't until my bro began working elsewhere that I attempted to use another car rental company. You can def tell the difference when you rent from Budget, Alamo, etc. The cars are grimy and the staff DGAF. I eventually learned my lesson and just paid the extra for a clean, safe car and for professionalism. To me, Enterprise is the gold standard. That was the case until I rented from the Austin Airport branch. I was given a choice between a Camry or an Altima. I'm used to driving Camrys, and I know their trunks would accommodate our luggage, so we opted for that. The outside of the car was dirty, even after being run through their car wash. The inside was dusty AF and had crumbs everywhere. That was red flag #1. As soon as we got on the freeway, I heard a lot of road noise, like scary- this is not normal to be hearing from a Camry type of noises. Then our tire sensor light on the dashboard appeared. Mind you, I rented this car for a week, SEVEN DAYS... traveling through Texas and Louisiana, with my kids. After stopping to check the tires and add some air, it appeared as though the car was taken off road, which would explain why the outside was so grimy. At that point, I called the branch and let them know that I wanted to swap the car out because it wasn't safe. Our hotel was in Round Rock, about 30 min away. I figured I'd call any and all of the surrounding Enterprise branches to ask if I could swap the car out there. Two branches told me they didn't have any inventory and my best bet would be to go back to the Austin branch. Our flight from Vegas to Austin was a 530am flight, so we were up since 2am. We were finally at our hotel, but had to turn around to swap out the car before rush hour hit. It took almost 2 hours of our lives to get back to the airport, wait to be assisted by the manager- who would not confirm or deny she was the manager, choose a car and drive back to the hotel in traffic. We had slim pickins on the cars to choose from. I would have been fine with another Camry, but I was more concerned with being in a safe car, and one that would hold all of our luggage. The upgrade was free, which should be a given. We were also comped gas. Does it make up for the shitty experience? Not really. I always trusted that Enterprise would provide me with a thoroughly cleaned, SAFE car. I guess it is a lesson learned... if ever you have the faintest feeling that your car rental isn't right, just bring it back right away. UPDATE: Enterprise responded and I emailed the email address they left in their comment. I provided all info via screenshots and the woman who responded to the email requested the same info! Shows lack of effort on their part to investigate customer feedback. SMH. read more

Enterprise Rent-A-Car - Red flag #1 - You are given a dusty/dirty ERAC. - Car Rental Near Me - Austin, Texas

I had reserved an SUV online from this location. When I arrived, they had rented that to someone else and only had a tiny Prius option. They gave me no other options and left me stranded. Never do business for this location or this company. read more

Unethical, unheard of, ridiculous and downright mean! We heard that the area manager knows the office doesn't have cars but booked a car for us anyway, days prior to our arrival. When we arrived on time, we were told there are no cars, haven't been any cars, and will be no cars. The corporate office didn't have an answer, offer any help, or seem to have any empathy about purposely stranding us and other customers. It's utterly sad when people today have no shame or concern for others. This is the last time I will ever use Enterprise again! read more

Walked here to get a rental truck for work, my company booked it for me. They turned me away because my license had a small crack in it. So don't plan on getting a rental if your license isn't in pristine condition. Absolutely ridiculous. I've never had this issue with any other enterprise or enterprise in Texas and I rent Weekley with work. read more

What's the point of reserving a car if they don't have one when you arrive? So here we wait late at night in a hot garage, waiting with 13 other customers waiting for cars to return. I chose Enterprise because they used have professionalism, but this is a whole new Enterprise. Just rent everything out and don't have anything for your customers who reserved weeks ago. Now we're waiting to get to our hotel, eat dinner and have to wake up early for our conference. NEVER rent with Enterprise if you don't want to wait for a car. I will never use them for my work trips ever again. Extremely unprofessional. read more

This was the absolute worst experience I've had with a rental car company. I made reservations for a sedan well over 2 months ago in anticipation for my trip to Austin. Had reservation booked and was ready to pick up the car at 11:00 pm right when my flight landed. We ended up standing in line for about an hour in front of this indoor kiosk where they had 4 employees standing behind the counter doing nothing while the line outside grew and grew. We eventually got all checked in, paid for the reservation, then are asked to stand to the side. We watch 2 whole giant families that were behind us in line, walk past us and get into their mini vans they rented. All the while we're standing there twiddling our thumbs waiting for this car to get there, that we reserved. 20 minutes later after standing around we're told there are no more cars and that they are issuing a refund unless we want to Uber back to the airport in the morning to get the car. Unbelievable!! Because we didn't get the rental car we reserved 2 months in advance, we ended up taking a taxi to the hotel in dripping springs which cost us $100+. For the duration of the trip I ended up having to reserve multiple private car services totaling upwards of $400+ dollars, since Uber/Lyft doesn't really come out to the side of town the hotel is in. This place should be ashamed of themselves. What is the point of a reservation if you're not going to honor it? I'm really confused, if you're just going to give the car away to whoever wants it, what was the point of the reservation? 10/10 do not recommend Enterprise at the Austin airport, bunch of crooks, scamming for your money. read more

The way we are thankful with Devin the floor manager is beyond words! By mistake our daughter left something in the rental we had and he helped us and felt our sense of urgency as well! Great customer service, and the rental process was great! Thank yall, give Devin a raise!! :) read more

All of the car rental businesses are in one terminal outside the airport. Enterprise had the best deal for my recent trip to Austin. However since this is an airport location insurance is higher than out in the city. I guess it's the price you pay for convenience. Service was great and everyone was really friendly here. read more

Enterprise Rent-A-Car - Car Rental Near Me - Austin, Texas

Corporate America has completely imploded! They have decided they want to upgrade the work environment for their management team into a living hell. They are implementing the diversity equity and inclusivity hiring method that leads to hiring low talent or no talent where the management are not able to have any control over. Meaning that customer service has completely vanished forever! Enterprise now has the worst customer service ever (almost like renting a car in Havana Cuba) in all aspect ... from the minute you call them to make the reservation to the minute you return the car. I would give Enterprise Car Rental (-5 stars) if that option was available. read more

The Customer Service at Enterprise Car Rental needs to be upfront with customers about providing transportation to pick up car rental. Why advertise they provide transportation if there are stipulations - FALSE ADVERTISEMENT. I had an appointment with Gerber collision for repair at 9 AM and I was told by enterprise car rental customer service representative's on the phone that they would be able to provide me transportation if it was within 7 miles radius at 9:30 AM. I called the enterprise for pick up from Gerber Collision outside, and told by another customer representative that the location at 8310 Research Blvd., Austin, TX (4-5 miles) do not provide transportation to Gerber collision at 1950 Rutland Dr., Austin, TX and will need to use Uber/Lyft or find a ride in other ways to the location where they reserved my vehicle. I was irate that why would they tell customers they will provide transportation that is less than 7 miles when they really don't. Luckily there was a driver that was heading back to that location I needed to attend to pick up my car rental, he saw I had my knee brace on and offered me a ride. Thry should've been more accommodating, especially since I am disabled. AJ at 8310 Research Blvd, the manager - was very customer service oriented that he made sure that I, wound up getting the Toyota crossover SUV since he knew I was in a knee brace. read more

Quick and easy pick up and return, with helpful and friendly staff. There was no line when I arrived (mid-morning on a Friday), but it did take a little while to walk from my gate to the check-in desk. (Austin's airport is a bit sprawling.) When it was time to return my vehicle, I filled up at a gas station Em route to the rental drop off, pulled up in line, and was on my way in less than 5 minutes. Staff, again, were friendly and helpful. Exactly what I expect from an Enterprise rental location. read more

I've had a few bad to terrible experiences with rental car companies since the pandemic. This one was plenty solid. Easy to get the car, easy to drop off the car, good service both times. No complaints and as good as a rental car experience should be. read more