Hertz Rental Car Review - 10th Street Location I would like to recognize the excellent service provided at the Hertz Rental Car office located on 10th Street. This office has many repeat clients who return specifically because of the professional courtesy and service provided by Caleb. Caleb is patient, knowledgeable, and consistently professional in the way he assists customers. I have personally witnessed him go the extra mile to help clients. For example, when a customer requests a specific vehicle, Caleb will call other Hertz locations to see if they can accommodate the request so the client receives the car they want. Marcos, who previously worked at this location, was also part of a great team. He has since moved on to another job and is missed. It is clear that this office values customer service and professionalism, and that is why many customers continue to return. read more

Hertz is lucky to have a manger like robert Martinez on property This hertz location runs smoothly and organized thanks to great staff Service with a smile and great cars and customer service at hertz austin airport Thanks for making life easier. Hertz austin airport read more

If I could put a 0 star I would. The service was very disappointing! I received a dirty car seat and was charged for an upgraded car after I downsize. They never refunded my deposit and chose to act in retaliation by using my deposit to charge me for an extra day and $80 in gas that was alrea in the vehicle. It's been almost two months and I am still out of money that they owe. DO NOT RENT A CAR FROM HERTZ! read more

Hertz Rent A Car - Car Rental Near Me - Austin, Texas

They bait on you on the toll charges. If toll is $1 they have a thing called platepass that charges you $10 extra. Crazy! They have limited collection of vehicles; they don't have high end vehicles, sporty cars. read more

I've rented from this location a number of times and if you have status, it's incredibly seamless. It's a short walk from arrivals, unlike some airports that require a shuttle ride. Staff is always quick and friendly as part of the check out and drop off process. They have a nice selection to choose from in the aisle, from Buicks to Jeeps, and the cars are always clean and typically with low miles. Drop offs are always super quick too and it's just a few minute walk to get to the airline check in counters. read more

Customer service today is nothing like what Hertz provided 10 years ago. Enterprise clearly outperforms Hertz when it comes to customer service--by a wide margin. The manager on duty April 27, 2026 was rude and she told me she did not care what I had to do, not her problem. I rented a vehicle and, upon exiting, provided my company credit card. I was explicitly told at the gate that the rental would be charged to that card. However, after returning the vehicle, I discovered the next day that the charge was placed on my personal credit card instead. Since then, it has been a nightmare trying to get the billing corrected. The lack of follow‑through and support has been extremely frustrating. Based on this experience, I would not recommend Hertz. read more

Does not deliver on their promise or guarantee. Skip the line service is a joke. They send you to cars that don't exist and when you finally get a car it's filthy. read more

Hertz Rent A Car - Checked in at 12am...still here 3 hours later - Car Rental Near Me - Austin, Texas

Do not rent a car here, terrible customer service, completely, and totally unhelpful. staff with dismissive attitudes. The exact opposite of what you want when traveling with three small children. The reservation was made by a friend under my married name instead of my maiden name..... even though my husband was with me ( as well as our 3 kids) the girl that just told us that we had to get a new reservation under the name on my drivers license..... used credit card points, I had to call the company while three tired kids. I just got off a flight or running around...... the company themselves tried to call the rental car place to talk to them and confirm the right name.... the girl at the counter would not accept it. Just completely rude attitude, totally unhelpful. Ended up canceling the whole rebooking with different right then on the spot. It never fails, there is an issue every single time! read more

I rented a car here a couple of weeks ago for 1 night. The first car they put me in had a nail in the tire. I immediately turned around for an exchange. Employee David Debble gave me the runaround about exchanging the car, but eventually did. I was late to the wake that I was in town for that night bc of the added time spent haggling to trade the car (plus they had no gold cars when I arrived, so had to wait in line anyway, plus the computer at their checkout booth was down). The second car he put me in worked ok the first day, but the transmission failed the next day while I was driving to the airport to return the car. I was literally stranded on the side of the highway. Their emergency roadside assistance line rep gave me a hard time about that for some reason...even though it was no fault of mine. Eventually she called me an uber and had the car towed. I barely made my flight, but I called Hertz at AUS, the location that I was supposed to return it to, and left a VM explaining that the car broke down and their company towed it. Fast forward to today...I have spent the last two weeks disputing fraudulent charges on my credit card, as they've attempted to charge me $100 per day that the car wasn't returned, plus the deposit, etc. for a total of over $1,300 (again...this one night trip was supposed to cost $57 and *not* nearly kill me). A rep named Elizabeth Garcia emailed me to offer me status points, hahaha. There was no actual apology or concern from her. I asked her some follow up questions regarding the charges and their safety protocols at that location (was polite), and she never bothered to reply. I eventually got the charges rectified, but I have serious safety concerns over their vehicles at this location. It's apparent that someone isn't following their safety protocols, if they even have any. The company as a whole let me down as well, since no human has returned my voicemails or emails. Putting me in two dangerous cars for a one night rental is a risk to my life and other lives that I'll never take again. Stay away from Hertz, Thrifty, Firefly, Dollar, and any other companies they buy if you value your life. P.s. If Hertz enters a canned request here for me to reach out to them as they did on my google review....please know that I have already left this location 3 voicemails, emailed Elizabeth Garcia 3x, called their customer care line and opened a case there, and opened a case w/emergency roadside. I think it's time they show the respect of proactively reaching out to me directly, one on one. read more

Past rental experiences have been OK. But this rental experience - flight was cancelled and rebooked by the airline, so I'd pick up my one month rental a day late. Hertz bumped the rate up by $400 for the one day delay. Gold member? That means squat. Hertz is in it for themselves. read more

Rented a truck from Hertz to help with my move and had a great experience. Was able to bypass most of the in-person processing by filling out details online. When I showed up, I received my receipts and was quickly on my way. The turn in process was even easier than the check in. Loved the streamlined nature of renting a car from Hertz! read more

Beware the BS extra charges. I tried my very best to avoid all tolls. I recall getting on a toll onramp by accident and immediately getting off. The toll was $4 which I accept blame. Then Hertz charged me a $20 "convenience charge." perhaps this is now standard. If not, avoid Hetz. Also beware of the many annoying attempts to upsell you throughout the whole process. read more

Beware!! They are using AI scanner to extort money out of customers for invisible dents.

Don't rent from them. They pulled an illegal bait and switch move. Worst Customer Experience. Somehow, not one person was available to speak to. I reserved Tesla model 3 for $150 includes free EV charge fill up at return and I have the photos to prove it. I've only owned this car and has camp mode which is what I needed for my trip. We were one of the first flights that landed and nobody was in line. They didn't have the vehicle in stock. Then, why is it on your website? Why wasn't I contacted about this? Why wasn't I worked with towards compensation? I would have chosen a much cheaper option from a different company. I chose the first car that had Bluetooth. We have 1 hour to get to the funeral and have formal wear we have to put in the trunk. The trunk smells of body odor and now our clothes smell. When we return the car, there are two lanes, one for eReceipt and one for Printed Receipt. We park in the eReceipt lane. Didn't see any associates present. As we walk to our gate at 4am, someone with a backpack on in street wear yells at us to move our vehicle. I'm not sure why this was an issue when we followed the signage. As you can see from the photo I posted. I only used half the tank. They charged $10 per gallon which should be under $4 per gallon. It makes no sense to be charged more, for a nissan. I see a charge for $220. Fair compensation should be at least $100 for not having the car, promising free fill up at return and not fulfilling your promise, maybe a free day or something. I tried calling, and emailing and the only response I get is shown below: " Thank you for completing the survey regarding your recent rental with Hertz. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better rental experience for our customers in the future. Our aim is to ensure that you have an extraordinary experience on your next visit. Katie | Operations Manager " I would have gotten a much cheaper car more knowing if it were going to be like this. I want to speak to someone and work towards compensation. read more

Hertz Rent A Car - This is their line at Hertz, which is pretty full at the beginning of the day - Car Rental Near Me - Austin, Texas

Don't rent here !!! If I could give zero stars, I would!!! I reserved a car through AAA. I was quoted $448.03. Final charge was $503.14. The employee that checked me in added premium road service...why would I get road service when I have AAA? !!!! Dishonest scammers. Now I have a credit hold on my credit card for $704 that has not posted!! on July 13 they charged my credit card $503.14 but have yet to credit the $704!!! Was supposed to credit within 2 to 3 business days. Today, July 18 makes five business days!! When I called Hertz, I did get a nice representative who said she was gonna refund $45.95 for the premium road service charge. And she put in an escalated case to see why the $704 hold was not yet credited to my credit card!!! Hertz you have horrible business practice and I'm gonna put in a complaint to the Better Business Bureau. I will never rent from Hertz again!! I don't need this kind of stress and treatment!! Especially since I was in Austin to attend my mom's funeral. read more

Worst place nothing but crooks. I am a PC MEMBER. I returned the car at exactly 5pm they charged me 100 dollars for an extra hour that I never had. They also charged 10 dollars per gallon for the gas which was crazy it should be 4 or 3 dollars I spoke to customer service they helped me, but this location is terrible. I would never in my life rent from this place ever again. read more

In the past, when I traveled for work, I used Hertz religiously. They had the nicest cars, and the best customer service. Recently, I rented a vehicle in Sydney to drive to Perth. When I made the reservation, I indicated that it was a one-way rental, the price seemed fair, and the pick-up location was very convenient. However, when I received my credit card statement, there was a random charge for a rental in Oklahoma. I went on my profile, and there was no receipt for this charge. I did, however, have a receipt for the rental in Sydney. The $640+ charge for Oklahoma was not shown as a credit on this bill. It did show a One-Way Rental charge for $1,300 (I figured that was the charge for the actual rental.) When I called Hertz. I was told that it was a pre-payment charge and the $1,300 charge was for renting one-way. Now, in the past, the daily rate for a one-way rental was more expensive (obviously), and this was the case when I booked in Sydney. There was no mention of a $1,300 one-way fee. Customer service told me that I could not get a receipt for the $640.00 charge, and that it was what it was. The agent was condescending and rude. This is the second time Hertz has charged me more than contracted. Once, in Belgium, I rented a car for one day and was told the daily rate was around $200.00. When I received my bill upon returning, It was almost $900.00. They charged for mileage, but never mentioned they were going to do so. Basically, if you want to be subject to the ole bait and switch, rent from Hertz. But I would steer clear of them. They have gone downhill and are now just horrible. read more

This review is for Diane she was the sweetest lady. She helped me and my sister (we looked lost) and she explained the process and even gave us a list of things to do around Austin and recommended places to eat too! Such a cutie pie loved her southern hospitality read more

This particular review is not regarding a vehicle but a rude employee. I was sitting on a bench outside of the Hertz office, enjoying some sun. There are non-smoking signs all over the place and I guarantee this employee knew the rules. She came out, sat on the bench and started smoking, which completely ruined my experience. Not only is it disgusting but extremely rude. read more

Hertz Rent A Car - Rude filthy smoker - Car Rental Near Me - Austin, Texas

Awful experience- machine didn't work, once it did work the employees could not find the car then we had to redo the whole process. No really had a sense of urgency or customer service concern. read more

I have been blessed to use national car rental for the last few months in Austin. I had to use Hertz and realized I took for granted how well National Car Rental and the team Jayden has at National really work. Pulling out had to stop and clean the windshield it was so dirty, had to wait at counter to check in to get a car. No choice in the car once you are checked in, had a nail in a tire had to wait a couple of hours for approval to repair, return car and Hertz staff it playing on their phones not paying any attention to the cars in the return line. Maybe Hertz could hire Jayden and he could help them have better service. read more

Horrible don't choose hertz's it takes forever, nobody working doing busy hours this place suckssssssddssssssdddd read more

Hertz Rent A Car - The line takes forever, six stations only two people working It's worse than the DMV. They are extremely slow - Car Rental Near Me - Austin, Texas

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This car rental location deserves a negative star rating. When I dropped off my rental, I asked the employee to come over and inspect my vehicle. He said I can just leave it there and that they don't need to inspect it. I was good to go. Several months later Hertz tried to charge me for damages done the vehicle. Zero damages were done by me. When I asked for photos, they sent me photos of the car that were taken in a different location (I dropped the vehicle off in the airport parking garage, these photos were taken outside in a location miles away from airport). Then I brought this up to them, The representative did say that he can see / understand why I am disputing their claim and he would put this on my report. Two years later I get a call from the collections agency saying I still owed Hertz over $4k for "damages." Lesson learned to always take photos of the car during drop off and also make a worker come inspect the vehicle. However, how can one tell me that photos taken in a seperate location (miles away) from drop off can be "evidence" that damages occurred?! Do not rent from hertz ever. this is the most unethical and evil thing that has ever happened to me with a rental car company. Jaclyn Kuhl read more

Hertz has fraudulently charged our card and multiple calls have not resolved - over $600 charge for a rental that we didn't even book!

Hertz is located on the AUS airport property, no need to shuttle. Located in the garage area, lots of signs to direct. I booked and paid ahead. Check in was quick and easy. Car was self pick. Prepaid gas was the same price as most of the outside gas stations. Random toll roads in Austin, I messed up and got stuck on one. Toll was $2 but they charge you $11 fee. Be careful! read more

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We are Hertz President's Circle members. We had a Hertz car rental reservation to be picked up late night of 12/25. We had paid, had a confirmation number, and received an email on 12/23 confirming that Hertz would be open until 1am on 12/25 (or rather, on 12/26). Our flight arrived around 11:30pm and we got to Hertz a bit before midnight. They were closed. Zero employees there; nobody picking up the phone. Other rental car places at the airport were fully booked. We had to get an expensive Uber to our hotel. To add insult to injury, we got an email saying we were being charged $80 for a "no show" fee -- but we HAD shown!! Hertz was closed! The next morning around 10:30am we tried calling Hertz Austin airport and nobody picked up. We had to call another Hertz location in Austin, where an employee told us that "there is no phone number for the airport location" -- ???. Finally we gave up and called corporate. After being on hold for 25 minutes, they "graciously" refunded us. We will not be using this Hertz location again. read more

Despite reading the reviews and mentally preparing for the worst as it's the Friday after Thanksgiving, I had a very short and pleasant experience. Arrived at noon, and we were expecting to see our name on the Gold list but it wasn't there. Luckily there was no line and 2 free attendants at the desk. Got it sorted right away after they looked up our name and we were told to pick any from the President Circle. Many cars to select from and pretty well cleaned. Just taking off one star for not being on the list on arrival. read more

terrible customer service. the lady at the counter was extremely rude and tried to change our deposit to 500$ instead of 200$ like was agreed then told us even tho we already booked and paid for a minivan and would still be charged with such we would be getting a smaller vehicle for that minivan price. no way to do business or treat customers. as someone who travels a lot, use avis. or at least not this hertz location read more

Do not use Hertz through USAA if you are under-age and think you will actually be able to pick up your car. I have booked with Hertz for years and am a Gold member, so when my daughter booked her first trip, she booked with Hertz through USAA because she is under 21 and that is one of the perks. The car was paid for in full, the reservation confirmed and Hertz sent her links to check in early; however, when she arrived at the desk after her flight, they turned her away because of her age, despite all these things. No refund. No alternatives. Nothing. Just - we can't help you. Maybe try Avis... Absolute crap customer service and nothing like being a young girl in a strange city at 10 at night with no car. If the policy is not to rent under 21, then don't give her a USAA perk and allow her to book with the good faith that she will be safe and taken care of. Please explain to me why, in 2024, Hertz can't properly manage their bookings. read more

I would rate this company 0 if I could. WORST customer service I have ever experienced. Had a paid reservation beforehand but was told upon arrival that they were out of cars and the only option that was given was to wait 24-48 hours to "see" if they could provide a car or not. Manager was just as unhelpful as the desk agent. My recommendation- DON'T book with them read more

It would have been nice to know in advance they don't take debit cards if you don't have a round trip. But then, a lot of things would be nice, like a long night's sleep after a long travel day. I guess Austin Hertz is why we can't have nice things. Kind of like how bad service doesn't get nice reviews. Oh well, c'est la vie. read more

With President's Circle status and the rental reservation of a premium car, we still had to wait 20 minutes to get our car. However, the Polestar kept flashing low tire pressure. We waited 10 minutes at customer service but no one showed up.- had to go back to the gold desk. The replacement car would take an hour. They gave us a cheaper filthy Tesla. Very unhappy after wasting an hour.they chatted the same and no sign of customer care. read more

Awful customer service! I paid double normal go get a guaranteed Tesla and I arrive and they have none and give me a junk Volvo!!! And worse refuse to adjust my rental costs back to a non Tesla level!!! Awful company! read more

After waiting an hour in the first line (at the counter), I was greeted with a second line in the garage to actually get a car. Almost 2 hours in I was presented a car with little gas (90% empty) and some items left behind by the last renters. The best explanation I received from staff was both honest and unsatisfying: This is the usual friday chaos here! I would not suggest anyone rent from a location where my reservation weeks in advance brought no affirmative action on their part to staff appropriately or have enough cars to meet demand. My take is that they overbook reservations to maximize revenue - at the expense of the time and patience of their "valued customers". Buyer beware! read more

Only writing here because hertz own dollar and thrifty car rental. So I'm copying and pasting this review to save you some time and headache. Flew in from SFO and went directly to the dollar/thrifty counter. There were 2 couples ahead of us that said they'd been waiting for 20-30 min and no workers at the counter. No signage that they were closed or directions on where else to check in. Finally started asking the other counters where to go and then directed to check in at hertz (they own dollar and thrifty). Now currently still waiting in line with 40+ people ahead of us at the hertz counter...1.5 hours later (got here at 6pm and it's now 737pm). The lines all the way down the corridor behind us. Guys. Lesson learned. Don't be cheap. Just pick Alamo or National car rental. Their lines are quick and fast for the extra few dollars a day. Would give 0 stars but it's not an option. read more

Hertz Rent A Car - Line behind us after waiting 1.5 hours. Still have 40 people ahead of us. - Car Rental Near Me - Austin, Texas

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Left a hat on the backseat of the rental. Noticed upon entering terminal (through security) so I filed a Lost & Found report. A few days later, I located two lost hats on their Lost & Found site the day of my return. Made further outreach attempts. More than 10 days later and still not a single response from a human. Can only assume one of their employees either threw the hat in a bin or kept it for themselves, which would constitute theft. read more

Awful customer service. My fiancés flight was delayed and when I tried to pick up the vehicle at midnight I was told he needed to add my name to the reservation. I asked how to do so, they told me to call Priceline. When he called Priceline, he was directed back to Hertz which he was told via phone was currently closed. When I went back to the front desk to let them know what happened they still wouldn't help us with the reservation. I asked for a number I could call that was open and they didn't have one (I was emailed one that was not on the website a day later. Not helpful) I ended up having to take an Uber and wasted money when I could've been helped at the location better. There is a way to help customers and they didn't seem to care. When he finally arrived the next day, he was told there were tolls and he paid $70 for them. When we were done with our rental we have ZERO tolls. What a waste of money. The car was over due on an oil change as well. Not safe. read more

They gave me the keys to a 2021 Volkswagen that looked to be in very bad shape. The paint was severely damaged which caused me to question the integrity of the engine. I went back to the counter to ask for a different car and the employee was appeared annoyed, and he was very rude. The employee at the parking garage was rude as well. I will not be using Hertz again. read more

Clean your cars before you give them out to customers. The car smelled weird and the seats were dirty. read more

Hertz Rent A Car - Dirty seats - Car Rental Near Me - Austin, Texas

On July 5, 2024, my wife arrived to the location and had booked a car "Manager Special EV or similar". After discussing with the Manager Jacob Bennot, he stated that it was an EV. She stated that she could not do an EV and their was a $189.00 upcharge for a hybrid or gas car. Then my wife stated that the listing was deceitful and not upfront. He became prideful and angry and stated that he would void her trip and leaving her and my three kids stranded. I am now on a mission to let everyone in the world know how Hertz treats woman and children. I would avoid Hertz at all cost!!! read more