Marcelo's was recommended to me by a neighbor that uses them regularly. I called some other…read morecompanies but their prices were the best for the topsoil I needed. Fernando helped me when I called, he was professional and provided good information on their products. He said they would call an hour before they came, and sure enough he called to tell me it was coming. Alan showed up on time to do the delivery, and he was great. We wanted the dirt off the side of the driveway, a tight spot to get into. He maneuvered that giant truck with no problems, and he got the dirt to land right on a big piece of plastic we had put down. We had heard that the big wheels would crack the sides of the driveway and we should put down wood, but Alan said that didn't really work, and he suggested we let him lay some of the dirt down to form a sort of "ramp." He spilled a little dirt and then got out and used a shovel to spread it out and pat it down. That worked great, we had no damage at all. When he was done he could have just driven off and we would have been happy, but then he got out again and shoveled off some of the extra dirt so that it was tidier when he was finished. Marcelo's was great, we will use them again in the future, and we'll ask for Alan to do the delivery.

This probably the worst company to deal with. They do not take care of thier trucks or take proper…read moresafety measures when driving. Horrible drivers and do not call to report they will not assist .

Absolute worms and weasels. We bought a reefer truck from them a few months ago. We were assured…read more"everything would be checked over and all fluids changed, checked" etc, etc before we took possession. Well, the DAY after we took delivery, our driver (thank god HE is competent) checked the oil dipstick and saw that it was FILTHY. So, the oil was never changed...that was lie number one. Then a week later the reefer coolant light goes on - THAT was never filled or checked either. Lie number two. Then three months later (last week) the fuel pump goes out - costing us $1200 in parts and labor and another $300 for a tow at 2am as our driver was in the middle of a delivery when the truck died on the highway. I wouldn't trust these scumbags as far as I can throw them. Avoid them at all costs. Will NEVER do business with them again.

It's a Navistar/International truck dealer other than the one on east 5th. Gotten numerous parts…read moreand only one repair by the shop, parts department can be off at times but usually comes thru, just know what u need. Repair shop was ok, when it came to cost and timely repairs. They don't do warranty repairs here but also service Mitsubishi and Hino trucks. Scot is very helpful.

I reserved a very specific truck -- a 16' box truck with a liftgate -- about two weeks in advance…read morebecause I needed it to transport medical supplies. Unfortunately, when I arrived at 9 AM to pick up the truck, they didn't have my reservation available. I was given a bit of a runaround about what happened. At one point I was told they simply didn't have it, and then later that someone had ripped the roof off the truck. Regardless of the reason, I was never notified ahead of time. I didn't receive a call, text, or any kind of heads-up, even though this apparently happened before my pickup time. So when I showed up and learned the truck wasn't available, it put me in a pretty stressful situation. To their credit, they did try to offer an alternative -- a 25' box truck with a liftgate -- but that was far too large for where I needed to go and wouldn't fit in the driveway where I was picking up the supplies. The only option left was a regular truck with a liftgate and an open truck bed, which meant I had to transport medical supplies exposed to the elements, which obviously wasn't ideal. I appreciate that the staff tried to find some kind of solution, but not having the reserved vehicle and not being notified ahead of time caused a lot of unnecessary stress. If you're reserving a specific vehicle you really need, it may be worth calling ahead to confirm it will actually be available

Absolutely unacceptable experience. I had a truck reserved weeks in advance, yet when I arrived,…read morenot only was the vehicle not ready, there was no truck. There was one person working the entire counter trying to answer phones, handle walk-ins, and somehow manage reservations at the same time. The result? Total chaos. If a company accepts reservations, the bare minimum expectation is that the vehicle will actually be available or an alternative. Enterprise Truck Rental clearly isn't equipped to handle even basic rental operations. Save yourself the frustration and look elsewhere.

I'm guessing it's U-Haul policy (or maybe just this location's) that when both parties make a…read moremistake, to take advantage of their customers as much as they can. U-Haul likely made a mistake on marking their fuel gauge and I, two hours behind schedule, signed off on it. Items were loaded on-site from a pod and driven ten miles, half-filling a 15' box truck. A singular tool chest was then driven six miles one way and six miles back to the depot. A total of 22 miles. I had estimated based on load and distance to refill around 2 gallons of fuel and returned it slightly past closing. Checked the receipt the next day and was billed an additional 5 gallons of fuel (~$25) claiming it didn't match what was signed off. That's ~7 gallons of fuel for 22 miles. It doesn't take much brain power to realize that a half-filled 15' box truck does not drive THREE MILES TO THE GALLON. The only figure I can think of that gets anywhere near this number is a Bugatti going at over 250 mi/hr. If whoever I spoke to the on the phone was willing to work with me and ended up billing me for an additional gallon or two, I would find that an acceptable resolution. The fact that a representative was unwilling to relent on the impossibility of a box truck getting 3 MPG speaks a lot about their customer service skills or lack thereof.

Never using them again. The movers damaged most of our property. We ordered five pods they showed…read moreup with three and when the items arrived most were ruined . We bought insurance and that is a SCAM. They have been dodging us. They are trying to claim that they do not cover how items are packed. Even though it is 100% there fault.

Smells like rat piss. Rat shit everywhere in unit. Items chewed up. You would be better off…read morethrowing your stuff away.

I've had 2 units for a year now. Broken elevators, no carts (once in a whole year), and today the…read moreA/C is broken. There was one time over a weekend where both elevators were broken and there was no way to get to my units on the second floor because the first floor has a code. They just raised the rate of one of the units from $200 to $250 a month. Percentage wise is a crazy Increase! STAY AWAY!

As a recovering engineer who thought I knew what to rent, I got the wrong heavy duty drill and bits…read morefor a job, when I returned and explained how it was not working, they replaced the rental with a different tool that worked perfectly.

Website shows STIHL SR200 for price of $479.99 and I called and they said they confirmed 2 in…read morestock. I also asked for the price and they confirmed $479.99 and they also provided the price of the model up for SR200. I drove 30 min to purchase it and they asked if i would like them to test out the unit to ensure everting worked? I said yes and this is one of the reasons I like punching from them is they register for warranty, test and i support local business. Unit fired up, during checked he said total was $600ish? I immediately said the price was $479.99 and their website shows that price and that was the price given when i called. He asked if was still on sale and I said I have no idea but that why a called to confirm inventory and price. He asked who I spoke to and I did not get a name but he would find out who i spoke to. He found the person I spoke to and he said they can't honor the price he gave me for 479.99 because there was a miscommunication? I asked what the miscommunication was when he said what the price was 479.99? He stated they can't sell it at that price and walked away. What piss poor customer service not to honor the price they have on webpage and after confirming that was the correct price. This is bait and switch and I can understand not always updating your website but that's why I called and asked for the price and inventory. Very disappointing after driving 30 min to support local Austin business and then 30 min to return home.

This place is amazing!!!…read more After another company left me high and dry, I called PAC-Van and spoke to a wonderful front desk worker named Courtney. Within minutes she had all the paperwork completed, quote finalized, and shipping container scheduled for delivery within a very tight timeframe. The price was well within industry standard but their professionalism was through the roof. Why anyone would do business with anyone else for this type of work is beyond me. Great job everyone and a very grateful thank you to Courtney. Job well done!

I needed to have a 40ft insulated shipping container moves and could not find anyone with the…read moreequipment to move it. Pac Van was recommended and they were very easy to do business with! They were reasonably priced and when the driver Juan came out to move the unit, he was professional and very knowledgeable about his equipment and moved it easily! I will certainly be recommending them in the future!

I live in this area and routinely visit this location. I have become familiar with many of the…read morefaces, but one of them sticks out, and he is worth the time it took me to write this review. My experiences have all been good at this location, but my last visit was exceptional. When I arrived at the Emerald aisle, I was immediately helped by Mr. Jadon. He was kind, and quick to help. When I asked for a specific vehicle, I wasn't very hopeful. I usually do a quick search of the Emerald aisle and if there's no vehicle that I specifically want, I tend to just grab whatever. This time I required a four-wheel-drive.. Jaden did not have to go out of his way to help me find what I was looking for, but he did so anyway, and he did it with a good attitude. Maybe the bar is on the floor for most of my experiences with employees, but Jadon went above and beyond to assist me, I was happy to get the vehicle that I wanted, but I travel enough that that's not enough to qualify going out of my way to spend the time too right a review. His customer service was exceptional. I wish more people had his work ethic. It's rare these days. Jadon, if you're reading this, I appreciate you dude.

National Rental Car completely failed me. My rental died on the road, and instead of helping, they…read moresent me in circles. The Uber link they provided didn't work. They sent me to Enterprise, who had no clue what was going on and turned me away. I called over and over and kept hearing "your case has been escalated," but no one ever contacted me. No car. No support. No compassion. I've been a loyal customer for six years, and this is how I was treated. I will not be renting from National again, and I want others to be aware of how little support you may receive when something goes wrong.