Dollar has overcharged my credit card almost double of what I rented a car for! American Express has fought on my behalf and then they came after me separately! NO GOOD BUSINESS ETHICS! all about the dollar through racking up people's bill! read more

I recently rented from this location and specifically returned the car to the lanes for receiving a receipt. The attendant didn't acknowledge my large, conspicuous family, so I finally walked over and asked for a receipt. He said he didn't have the ability to print one, and if I wanted one I'd have to go into the office, but we were fine to leave and we would receive a receipt by email. Thinking there was no reason to go into the office, we proceeded to the gate and left to return home. Five days later we finally received a receipt filled with additional charges and indicating they we had just returned the car. We were billed a recovery fee, a late fee, charged for gas, and of course charged for extra days we didn't have the vehicle. Nearly two weeks later we received an additional bill for tolls incurred after we had returned the car. In total, we were being charged nearly $1,000 more than our original rental agreement, and we had even brought the car back a day early! It was obvious that the car had been checked back in properly, rented out to the next customer and through that process never transferred to their rental agreement, so they were free to rack up charges on our dime and may have walked away without paying anything for the rental at all. As soon as we received the first receipt with the incorrect charges we contacted Dollar through multiple channels. Three weeks later we have no corrected receipt, no total bill amount, no refund, and have started receiving additional charges. While they've acknowledged a mistake was made, nothing has been done to rectify the problem and we are stuck with an extra $1,000 on a credit card bill. We apparently are expected to to give free loan to Hertz (Dollar's parent company) while they try to figure out how to back out a fraudulent transaction. Besides acknowledging that a mistake was made, what has Dollar done to make us whole? What concession are they giving us for appropriating our money unjustifiably? The only thing we've received is hollow promises that one day we might get our money back while they continue to add fees and charges along the way. It's said to see other reviews like Craig G.'s that show that this is a pattern of behavior. Perhaps the Travis Country District Attorney's office would be interested in this pattern of fraud. read more

Austin Internatioanl Airport Dollar car rental. Waited in line for 75 minutes and told once contract was signed that they were out of cars. Finally got a vehicle after more waiting. I have been charged an additional $111.00, $112.00, and another $111.00 over three consecutive days after returning the car. You cannot talk to a person, you must send an email that can take 7 days to get a response from. I am cancelling the charges from my card and let them squirm instead of me. Never ever again!!!! read more

My husband got the job of securing a rental car for us while in Austin and it will be the last time I ask him to do this! He went for the cheapest and didn't check reviews. The car we got was fine and service at the airport was good but the billing for toll roads has been a nightmare. The rental was over 2 months ago and we still keep getting random bill. Our total tolls were only around $12 and we've paid over a hundred dollars. I'm giving them a 2 instead of a 1 because we are finally going to receive a partial refund but this whole transaction has been a nightmare process. read more

Horrible experience with Dollar at the Austin Airport. My daughter booked a car via Expedia and the car was prepaid using my Visa. When we got to the Dollar counter the line was super long. The only car rental agency with such a line. There was only one agent working the counter!! When we finally made it to the front about 1 hr later, we were told that the credit card my daughter used is not in her married name like her license. The agent said the card must match the name of the booking. That may be some policy somewhere but the car was prepaid. My daughters license and insurance were in her married name what does it matter who pays for the car. She tried to use her debit card which is in her married name, but they would take that. They would take my card - which is where the car was paid from and they also wouldn't change the reservation into my name. They couldn't cancel the reservation or credit me and basically dismissed us. We were finally able to get a copy of my daughter's marriage license and they finally proceeded to complete the pick up - almost 2 hours later. Dollar was my go-to rental agency, but I'll never use them again. The few dollars saved were not worth the hassle. read more

This car rental at this location is fraudulent. They are charging me $688 one month after I returned their vehicle. When I returned it, there was no mention of dent, scratch or damage. I received my receipt in my email after their staff walked round the vehicle. They have refused or declined to forward any evidence after I made several phone calls to their office. My case is yet to be resolved as my insurance is requesting for the same evidence. Please go somewhere else to rent your car read more

Loooooooong line. Understaffed. Destroying my vacation plans for today. Plus, my back is killing me from standing here so long. read more

Dollar Car Rental - The line is over an hour long. - Car Rental Near Me - Austin, Texas

Gotta give Dollar some love when they do things right. While there was only 1 person working the counter when I arrived on a Saturday night, there was only 1 or 2 people in front of me so the wait wasn't so bad. Told the guy that I didn't want to pick up the car if they gave me a tiny no-fun vehicle and I'd just Uber instead. He said he had a 2021 Hyundai Elantra and his eyes lit up when he saw that. I trusted him and it was a totally fun ride. So many cameras on the car and lane assist, as well as remote parking assistance I didn't get to use. He even let me pick the color! Great rate for a great car and really friendly service, I'd rent here again for sure. Of course if there was a long line I'm sure I wouldn't be as happy. read more

If I could give 0 stars I would. Probably the worst rental Vehicle Experience I have ever had. Picked up my rental for an 8 day vacation. Day one of my Vacation the change oil lights come on. On the dash. I reached out the management team on the card they gave me and nobody answered. The card said to text so I shoot over a text to the manager and he proceeded to tell me to come back and exchange the vehicle. I tell him I'm 17 hours away and he told me get an exchange at a local Hertz rental and to call hertz. I call the roadside service team and they instruct me to go to the airport closes to me to exchange the vehicle for one that has better oil life. I get to that hertz at the Airport they tell me they can't exchange that I have to go to. Dollar rental at the same airport. So I go to do the exchange and when I get there the customer service rep said I would not be able to exchange the vehicle and I needed to go to where I originally booked to get the change. I explained that I was 17 hours away and didn't feel comfortable driving it with the oil life at 4%. And she said that it was just a reminder and nothing would happen to the vehicle. She then proceeds to check the oil level on the vehicle and states the oil was in fact low and stated" I personally would buy oil at the store and fill it so I wouldn't be liable for damage to the motor" I then asked for other options as I didn't want to be liable for putting the wrong oil or not to the vehicle specs for the vehicle requirements. I then text the manager back that I have been messaging back and fourth and they stop responding. I then call the service center for a second time and the lady I spoke with that's she can give me a voucher for an oil chance at a trusted shop if there's. Then makes a comment " I can't believe they wasted your time and didn't do this from the beginning" so I get an emailed voucher and head over to their trusted Shop which was Pep boys. I get there and the tech tells me I have to leave the vehicle there for two days for an oil change. Due to "Hertz taking forever to submit fleet vehicle claims" I tell him I can not leave the vehicle there for two days as I'm on vacation for my daughters second birthday. I then proceeded to call roadside assistance for a third time to see what options I had. I get on the phone with another Dollar rep and she tries to book me up for a Firestone appointment to get an oil change but realizes they are closing soon. She then finds me another shop which was Take 5 oil change. She states they would be able to take care of me as soon as I got there and they had no wait. I get the emailed voucher and head that way as it was 37 minutes away from my location. I get there explain the situation and the manager is able to get me taken care of and states the voucher only took off a discount and didn't cover the full amount but he was going to cover the rest considering the day I had. Fast forward my vacation ends I drop the vehicle off and ask to speak to a manager to see if the amount I paid could be adjusted since I had wasted 6 hours of my first day of vacation. The Hertz employee directs me into an office to speak to a Katie or a Michael. A lady approaches me and states she is the manager but didn't announce her name. I explain the situation to her. She states I could have went with the simpler option of just going to the store to buy oil and fill it myself and I wouldn't have wasted 6 hours of my day. She then states it was my choice to go with the second option to get the oil chance instead of filling it so it was my fault the 6 hours were wasted due to there being "simpler options" I explained that I didn't feel comfortable just going to the store and buying oil to top off myself that's why I went with the oil change. She proceeds to explain that the oil change was vouchered and it was no expense to me so everything was all good. She asked what I was looking for as a resolution and I told her a discount applied to my total due to the fact my first day of vacation was ruined. I wasted 6 hours of my time, had to cancel my dinner plans with my family to do maintenance on a company's vehicle that I PAID to rent so I didn't have to deal with this. She continued to have an attitude and kept stating it could have been easier for me to just fill the vehicle with oil and went about my day. She was not willing to help and didn't understand the frustration from a customer point of view. I told her she wasn't willing to help and didn't want to waste anymore of my time and left. I would NEVER recommend renting from this place again. I rented a vehicle with intentions of picking it up and going, and it turned into a nightmare. If you're thinking about renting a vehicle from here you're better off walking. read more

No lines anywhere else. Photo doesn't even show the whole line. Just one person working at Dollar. The slightly lower price doesn't justify this awful service. read more

Dollar Car Rental - Car Rental Near Me - Austin, Texas

Total Garbage. I wish I could give 0/5. First time rental with Dollar but will also be my last time. Booked a full size sedan at DAL airport and planned to return to AUS airport. Original plan was to fill the tank and return with full tank of gas. We were given a 2021 Camry (2.5L FWD, 15.8 gallon tank) which looks very old w/ 37000+ mileage. The minute I got on the car, I realized the tank was at least 2 gallons (about 7/8) from full. We decided not to waste time reporting the missing gas since it's probably only cost extra $5 and we don't want to waste time go back to rental office in the chilly wind (Dallas is 12F today due to extreme weather). When I brought the car at AUS airport, I have to waited in the car for 5 minutes before a guy come by to check the car. The guy was wearing earbuds and didn't say anything till he showed me a receipt with $120 extra refueling charge. I immediately realized I forgot to refill the tank which probably due to my tiredness. "But what! $10/gallon penalty with 12 gallon usage?". Since I was not doing this intentionally and I was not in a rush to catch a flight, I told the guy I can simply drive that car out and refill it. He said this rental ticket is closed and he cannot let me drive out to refill. He mentioned I chose the "full tank before return" option, the penalty will be $10/gallon. I asked him why don't let me know before closing ticket? I was just outside the car 3ft from this guy while he did all his checks. A kind reminder "You sure you want to return the car without full tank? " would avoid the penalty. With some debating, he punt the ball and ask me to talk with his manager. Two managers(Patrick and Kevin if I don't remember wrong) made same cliche and insist closed ticket cannot be changed and I have to pay $120 penalty. At this time I decided to pay my mistake, because I did forget to refill the tank. However, I told them the car was not full tank (~7/8, see my photo 1) at the beginning, and I returned with 3/8(see my photo 2), so a total use of around 1/2 tank, how could that be 12 gallon usage when Camry only has 15.8 gallon tank? I showed managers the photos I took and they began to punt the ball to DAL dollar and said I had to talk with DAL dollar on the non-full tank issue. Are't you guys under the same company. I tried to cal DAL site but the phone always on Robot and no way to find a representative. After punting the ball to DAL, those two managers left and insist on charging $120. I won't let this slide, if they play mean to me, why should I play generous to them? Photo 3 clear shows that I drove 256 miles, the statistics showed 2021 Camry has combined MPG ~31. I was drving almost all highway(from Dallas to Austin) without any traffic jam. Even I used the combined 31, 256/31=8.25 gallon. So either way, by using my photos or easy math, I would never use 12 gallon or 3/4 tank. If you ever own a Camry, you would stand my point. https://www.fuelly.com/car/toyota/camry/2021?engineconfig_id=53&bodytype_id=&submodel_id= It's already 1AM of Christmas Eve and I couldn't believe I'm wasting time here complaining about this stupid $120. That much money isn't important to me at all. I'm purely irritated by Dollar's stupid policy and managers/employee's attitude. This dispute can actually stop at any stage below: 1. Company remove ridiculous high refuel penalty or reduce the penalty. Instead of charging $10/gallon (4x of market price of Austin/TX), totally unreasonable. 2. The guy who check the car just give me a kind reminder. Don't print receipt and give me a chance to fill the tank and drive back. 3. Managers hide their arrogancy and show some generousity. 4. Managers show some responsibility and integrity and don't over count gas usages. This is the first time I'm writing a bad google review. It will also be my first ever post on yelp. Maybe Dollar doesn't care at all since they've already got 75% 1-star on yelp and 50% 1-star on Google. By any means, avoid Dollar! Same might apply to Hertz and Thrifty. read more

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This location is at the airport. It is combined with two other car rental locations Thrifty and Hertz. I always have a great experience when I rent from here. I usually find the lowest prices online and book directly on the site. I especially love that they are open late and have after hours drop off. read more

BE Careful when you rent from this company. If you have any toll charges they will take advantage of you. I was billed a $90 admin fee for about $12 worth of tolls. This is predatory and unfair to those visiting Austin, unfamiliar with toll roads in the area. I will no longer rent from them. read more

DONOT RENT FROM THIS COMPANY !! I was on a business trip I rented the car and extended as needed every time i called to extend i was told my new grand total before authorizing my card (all calls are recorded make sure take down ppl name and work I'd number) NEVER WAS i INFORMED THEY HAD. Weekly rate of 1800 which is dumb because why would a weekly rate be fore then a daily rate .. anyways I was charged 140 for tolls and then I was charged $22 for the change of drop off. My grand total should've been 900 and some change but with everything else it came up to $1001 I woke up one day and was charged $4500 for a rental of 15 days never was I informed about their weekly rate which is crazy because I've rented from them before and this had never happened after calling and emailing corporate and informing them that the conversations are recorded and I was never informed and I told them I read the rental agreement, front and back and that it's not in stated in any of their paperwork, nor did I signed to agree to any of this Nor was it mentioned they decided to deduct the 3500 and of course American Express also helped the fact that bothered me was that they were acting like they were doing me the favor and giving me back the 3500 that they overcharged me for no reason I believe they did that was because American Express and I expressed that we would be taking legal action because it was not in contract be aware of this SCAM!!! read more

Dollar Car Rental - Original contract - Car Rental Near Me - Austin, Texas

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The management of this rental car agency is horrible. The line is much longer than any other rental car provider at this airport. Similar feedback goes back months and suggests this entire agency needs new management. Get a rental car from another counter. read more

Last time I'll ever be a customer with Dollar. I came here after initially booking with Expedia. The moment I arrived, I was baited for hidden fees. The first was a predatory upsale for a toll pass. I stayed a week and drove nearly everywhere in Austin and didn't pass a single toll. The second was to add another driver in which I was not notified of an additional charge until I was already paying, which the agent was not willing to cancel! Unbelievable. read more

Terrible Service - long line to get car and the counter help is slow and they up sell you on everything!! Told us we needed to purchase toll package for $12.99 a day and we didn't need it once! Asked if we could pay the toll in cash and he told us no...Also told us we needed to buy the tank of gas in advance, again I explained we were not going to drive that much, but he told us we would probably use up the tank? We did not even use 1/4 tank...rip off! We asked for a midsize car and then he put in in a mini van - did not need that either, so when he charged for the gas, of course the price went up! The rate I was quoted and the final fee was 3 times more than the price I was sent when I reserved the car!! Total Rip OFF! read more

Absolute garbage. Understaffed- if they're going to offer discounts they need to have the staff to back it up. A 2 hour line wait without so much as a warning/ disclaimer is unacceptable and disrespectful to every patron that stood here today. read more

Dollar Car Rental - Insanity - Car Rental Near Me - Austin, Texas

I have a reservation and I've been waiting for forty minutes already and it looks like it could be another forty My back is killing me!! Fuck this company read more

I booked a car in Austin to be picked up at the airport. When I arrived at the counter, I was asked to show my credit card to be used to pay. I showed my SoFi bank credit card, which is an American bank from Bancorp. The lady at the front desk immediately said that she couldn't accept a card from a bank she hadn't heard of, despite the fact it was a mastercard. She told me that there would be a possibility of fraud or the charge not going through from a bank she never heard of. She called in her manager to ask if the card could be accepted, citing that "the card looked like a card similar to a Chinese bank" and that she was not comfortable accepting it. Note that I am Asian but was born and raised in America. Her colleague even told her that she herself also had a SoFi card and that it was a verified bank. The person working on my car rental refused to accept my card and I had to use a different card. She also told me to also "not take the car out of the country", which felt like a subtle reference to the idea that I was going to drive it out of Texas within the 2 days of my rental period. I haven't ever experienced such a shocking thing over a verified bank. I am very disappointed in Dollar and will likely not return to the agency after this experience. read more

My experience was mostly great because the staff, Shelton, made it great. He was friendly, efficient, gave us car upgrade options (and when declined, continued to be kind), and he gave us tips for our stay in Austin. Customer service makes a huge difference, and Shelton was top notch. We got a mid-size SUV that was fairly new, clean, and for a good price. Thanks, Shelton! read more

If you have hours to waste standing in line waiting, go ahead and book. Not enough employees and the employees did not seem to care.

Awful experience with NO help of from Priceline!! $305 that I won't get back for over 2 weeks!!!

We chose Dollar because it had the lowest price. What a mistake. The fees were outrageous. The car seat rental was $55. Walmart has new ones for $35. We were less than an hour late returning the car and paid a fee almost equal to 2 extra rental days. My total expenses were twice what i expected. I will never use this company again. read more

The drop off was easy thanks to the agent who was very fast. Couldn't have been easier.

Buyer beware - and trust nothing at the counter. I reserved the "Manager's Special" and despite the promise "Intermediate size or larger, guaranteed" the agent insisted on giving us Compact size. We received an SUV only after showing Dollar's documentation to confirm the guarantee. We asked to add two drivers and although Dollar asked all drivers to sign the electronic screen to confirm agreement to terms. After signing we received the receipt that showed that Dollar left one driver off the contract and charged $54 additional, hidden as "AAO" fee, without ever mentioning the added cost. Be extra careful when selecting the "Pay-at-Counter" option. Dollar is a bit sneaky here...2/3 is charged up front with 1/3 of the rental cost to be paid at the counter, with the fine print listing terms of the measurable cancellation fee. It's sad to see that corporate America has gone so low (Dollar, a Hertz subsidiary). read more

True to the reviews --- loooooooooooong line up, no customer service agent in sight. If Dollar doesnt make cents, it because its sevice here isn't worth a dime. Their business model is not serrvice, not sure what to call it when you book and pay , and then this. Maybe "trapped" (when you see Avis and Hertz next door doing business well, and getting customers. Take care of the cents, and the dollars will take care of themselves. read more

Don't rent a car from here. I got a quote online and booked my reservation there. When I went to pick up the car, it ended up being quite a bit more expensive than what they had told me but I needed a car so had to go through with it. The line is also pretty ridiculous and you can't reach them by phone either of course. read more

Horrible customer care service! No one answers their phone when you call the airport. The agent on the completed rental line says they have no authority to answer your questions; they can't do anything for you. Not only was I charged 900.00 for towing for a flat tire. I waited over 4 hours in a storm for a replacement rental that I was assured was coming. It never came. The towing truck that I was charged 900.00 for didn't even come until the next day. 4 months later, they still have not resolved the issue. read more

I'll tell this story of lousy service and horrible quality as quickly and simply as possible. l November 3rd at DFW I went to pick up my reserved car at Dollar Car Rental for a Thursday to Wednesday rental. It was a 2 hour wait since they had no cars. Within 20 miles of leaving, the warning light went on for low tire pressure. Filling the tire with air didn't help. On the 5th I paid $112.17 for a new tire. On the morning of the 7th, the car wouldn't start. 2 hours of over 20 phone calls resulted in the news that Dollar had NO replacement cars, so they would only come and tow the car away. Even though Dollar is owned by Hertz, there are apparently NO rental cars anywhere and tough luck for me. I was told to wait 90 minutes for the tow to arrive. 2 hours later I call to find they have no record of a tow so they have to start all over again. 3 hours later it is towed, again, leaving me with no car. I follow up with more hours of phone calls where I'm told that only the manager at the Dollar rental location can make sure I'm not billed for this rental. but none of the people at Dollar I talk to have any contact information to reach that person. At the airport on November 9th I wait in the Dollar line for half an hour to talk to the manager. I am told there is no manager there, and that they can not look up anything to do with my rental on their computers. Dollar bills me $452.17 the next day. I call to complain. Sorry, they say, can't do anything about it, but we'll give you $100 credit toward your next Dollar rental. Hard pass. read more

Do not pay to have the tank filled when you get back. I made that mistake because I wanted to be cautious and not get any fees added. Returned with a full tank and was not credited back. They also charged me 50$ for 3 day toll pass. I only used the toll road twice. How is that justified? I am giving 2 stars for the ease of drop off. I feel like I was royally ripped off and will not be using this company again. read more

Rented from this company on a trip to Austin. Initially all was well however, 6 weeks after we returned the car they started charging my card on file for "miscellaneous fees". I called the company and was told that they could see the charges but were unable to explain what they were for. They then asked me to call the actual location within the airport to try to find out why, however the only number available takes you directly back to the main phone tree I had just spoken with. As a solution they said they could email the location and I would have to wait 5-7 business days to see if they respond with the reason for the additional charges. Being that this was my only option, I agreed and locked my credit card in the interim to avoid the potential for fraudulent charges. It's now been 6 days and they have attempted to charge my card several more times for different fees yet have not reached out to me via phone or email. I do not recommend this company. read more

The agent at Dollar Rental didn't say anything about a prepay toll tag. And I was charged $13.94 later for two tolls of between $1-$2 each on highway 183 when exiting from Austin airport. I didn't see any toll booth while driving at the time. Then I called to dispute the charge and was told there was no cash payment for tolls even you stopped. What a rip-off from Dollar Rent a Car. They charge a convenience fee of $10 for tolls. read more