Miguel was an excellent customer service representative! Very professional, courteous, and followed through on everything. Really grateful for the follow up phone call after we turned I. The rental to confirm return of vehicle, total charges, and release of security deposit. Did not expect that but truly appreciate it! Will be renting from them again since we visit our son and family here several times a year! read more

My experience with Brittany at Enterprise Car Sales was very disappointing. I found her to be unprofessional, dismissive, and rude throughout our interaction. I did not feel respected as a customer, and her behavior made the process uncomfortable and frustrating. Customer service is an important part of any car-buying experience, and unfortunately I left feeling that my concerns were not taken seriously. Based on my experience, I would not recommend working with her. I noticed immediately she smelt strongly of alcohol when meeting her and observed her what appeared to be smoking some sort of drug on her break. I do not recommend this place! read more

I was in a car accident and my vehicle was in the shop for 5 weeks for repairs. After 3 weeks I needed to orchestrate the pickup of a rental car. Once my insurance agent put in the request with enterprise, I received a call within 15 minutes to setup a time to pickup a rental. From the first call through the pickup all of the staff was friendly and engaging. I was well aware of what I needed to bring and what the deposit would be at the time to secure the rental. The process of picking up the rental was very quick and efficient. I returned the car to where my car was for repairs. Enterprise took that extra step to call and let me know that they had the car back and everything looked great. If you're in need of a rental for leisure or due to an accident I highly recommend you try this location. They had a decent selection of cars and made it a very easy process amongst friendly staff. read more

I can't thank the team at Enterprise on SW Murray enough. I walked in with no reservation, and from start to finish, they treated me with integrity, professionalism, and genuine kindness. A huge shoutout to Taylor, who went above and beyond to help me get into a Toyota Camry -- the car I drove all the way to California to visit my sick mother. What truly stood out was that when I returned the car, Taylor remembered me and asked how my mother was doing. That small, thoughtful gesture meant the world to me. In a world that often feels rushed and transactional, that human touch really stood out. It made a stressful time feel a little lighter. Thank you, Taylor, and thank you to the whole team. You've earned a loyal customer. read more

Sometimes Enterprise is truly outstanding. If you get lucky and happen to draw a great rental agent you'll drive out with a really nice car and often an upgrade from what you reserved. I am a long time Enterprise customer so I expect to receive top tier service. Sometimes I do. Other times, like today, I do not. I always rent a luxury car. So at the very least I will get a very nice car and often an upgrade to something even better. I reserve my rental weeks in advance. Often months in advance. I go through Costco so you have to check back often as the rates will fluctuate wildly week to week. On this particular rental I saved $150 by doing this. One would think Enterprise would just automatically give their most loyal customers the best possible rate and not force them to play these stupid games. But the people in "corporate" are clueless morons. They seem to be far more interested in perfecting their golf game than in running a first class business. So I show up to pick up my luxury car as reserved and am greeted to an empty lot. Oh, sorry... we've been very busy this week and don't have any luxury cars. Like this is my problem and not theirs. And like this isn't the dozenth time Enterprise has done this to me over the past handful of years. Scheduling rental cars is not a new or complicated technology. My little great granddaughter could probably figure out how many Tonka trucks she'd need to have available tomorrow by just looking at the reservations calendar. So I left, sans my rental car. The "manager" who's biz card has the title "management trainee" committed to having an actual luxury car on the lot, ready to go at 08:00 tomorrow. We shall see. I got a lot of blah, blah excuses why Enterprise had no cars available. Now if I was a walk-in customer and they had nothing that would be expected and understandable. Instead I had to endue a lot of fake apologies and annoying "we appreciate your patience" blather for a problem that was of their own making. I was told, "If I have a problem I am welcome to report it to corporate". Yeah, right. Why don't I just hit my head with a hammer? The results would be the same. Nothing is ever going to change at Enterprise until the clods responsible for this stuff are shown the door. I'm not hopeful. read more

Very courteous and made the process very easy.Thought I would have to rent for four days due to New Years Day, but they didn't charge me for the holiday to my surprise. Good folks!! read more

I've visited this location for several rentals in the last 5 years; the staff has always been courteous, helpful and honestly friendly. I suspect the employees actually enjoy their jobs. I know this is a high-volume location, so they are VERY busy so I'm impressed they are still able to be patient and helpful. Good job and thank you Enterprise! read more

I was recently in an accident where someone totaled my car, so I was using a rental through this location for the last week. Everyone I spoke to at this Enterprise, both on the phone and in person were all so kind and friendly. When I dropped off my rental today, Kyle Lightsinger(sp?) helped me with my return. He greeted me right before I even got inside the building and was so kind and helpful as he got me checked out. I really appreciated my experience here because the accident was horrible, and this part of the process was very positive for me overall. Thanks so much!! read more

They were so kind to me. I was trying to get home before my sister passed and they helped me find a safe and reliable vehicle to get me there. read more

Very rude and racist team. My step dad came in to get a rental and although I understand a cc is needed they automatically assumed we did not have a credit card due to having a debit for payment. They made our experience horrible and we used to love enterprise now we will not be back. This location is very unprofessional. read more

I was in a severe car accident. I set up my pick up time to get the car the next day. I told it would be $50 for a deposit. Then I get there and they're wanting me to pay the $600 upfront. The young guy helping me Christian did not have good customer service even argued with his manager. I almost walked out and went somewhere else. Then I tried altering my rental to a different time and date and they couldn't find me in the system because the guy entered my information wrong in the computer. I couldn't even claim my rewards. I liked using them last time I got a rental but this time around not so much. read more

It has been 4years, we still live behind enterprise l, and they are still awful rude employees. Never renting a car from them on the sheer fact that they have the worst costumer service and human life skills. read more

I have been renting from this enterprise for the last 2 years. The staff is so friendly, and helpful! I have gone during rush hour, and they do their best to update you on wait time, and provide an indoor seating area. Highly recommend this location! read more

Enterprise has always taken good care of me! I have wandered off to 'other' rental places in the past but I will start again. Highly recommend this location for top-notch customer care. Alex, manager, is very efficient and we appreciated his kind nature and quick to please his customers. read more

an absolute joke. Was stranded in Portland.visiting from Seattle. I booked the car and no where on the reservation does it states you need a credit card. not only did I waste 40 dollars here but I also I'll never use their service because you weren't there to help so thank you for the 80 dollars in uber fees that could have been avoided if you were UPFRONT about your RIDICULOUS policy. I've used you for years and have always used my debit card! suddenly you are credit only and I'm penalized for not relying on credit? Oh,ok. read more

I've NEVER had a good experience at a car rental place. Ever. I had to get a rental car because someone side swiped my car and it was being repaired. Taylor welcomed me as soon as I walked in and went through the checklist and options for me. I told her we needed to add my husband as a driver but he had forgotten his mask, and was outside, and she said no problem! We can do all that while you car shop and pick the car up want to borrow. She took the time to really provide me a lot of options and even though it was a fairly impractical car, I chose a Dodge Challenger because my son LOVES them and it's his favorite. Since COVID has brought so many disappointments I thought we could be indulgent and get this car. It was super clean and I appreciate the process they use to keep it that way for customers. During our rental period, we decided to go to Mt. Hood to sled and wondered if we could swap the car for an SUV since it's completely impractical to drive a Challenger up there. It was NO issue at all. The entire process was so easy with each car and with Enterprise doing a FAR better job on keeping us apprised on our progress than the actual repair shop. I was really impressed with their customer service and appreciated their communication. Taylor specifically was GREAT! Next time I need a rental I'll definitely come here! read more

EDIT: I heard from the manager at this Enterprise. She apologized and lowered the price of the car to what I was quoted originally. So I'm adding two stars and this text. It isn't a ton of money, but for the principle -- both the customer service and the hassle -- it was nice to hear from them and get the adjustment. First: the guy I dealt with was nice but unempowered to do anything helpful; that's not his fault. That said, I don't understand why this place takes reservations. After having to go back and forth between the local Enterprise and the call center last week, I finally got a reservation and everything was set. Then when I showed up after dropping off my car for repair work, they claimed that the cars they had were somehow higher than "luxury" class and they didn't have any cars in the "regular luxury" class. It's not as if I surprised them, I made a reservation way in advance with date & time & car class; they knew that I was coming for that purpose. So they wanted to charge almost double for the car they had on the lot. Then, when the call center said that I could get a car for the quoted price at a different Enterprise, they said I would have to arrange my own travel there. At this point, they ended up making some sort of special discount that was still well over my quoted price but at least it got me out of there. Again, it's not the fault of the poor guy who was trying to help. I don't know if it's the management of this particular Enterprise, or if the whole company just sucks, but literally I am left with the question: what's the point of making a date/time and class of car reservation if they're not even going to try to meet that commitment? read more

Was told to drive to another location today for a available sedan in order to get out of a SUV. Was told two were available at the Shaw location. Drove to Shaw from the Murray location. Associate at the front desk said there's no sedans available. Come back later. Boo. read more

I appreciate the excellent service given by everyone at Beaverton Enterprise. Super fast to check out. Received a great car initially. But it smelled like smoke after a few days. I called and they asked me if I could switch it out the same day. I ended up getting a 2023 SUV for the same price. Kudos to Morgan and Pedro!​ read more

Connor is such a great guy! He helped us out and explained everything to us, he was clear and made it easy for us. read more

Enterprise Rent-A-Car - Car Rental Near Me - Beaverton, Oregon

So I've had great experiences with Enterprise in the past and I've definitely not had a problem sharing that experience with others but I've always pre-ordered online and on this day my car had broken down, I was so stressed out and already having a terrible day so I didn't have time to order online and I came in in person and customer service was great but I don't know what happened but I got overcharged for a vehicle that had expired tags and ended up getting pulled over because of that and almost in an accident because of bad breaks. Luckily, I didn't get a ticket because I was on my way to return the vehicle and the police officer was really understanding of my situation as my personal vehicle was in the shop. But not only were the tags expired on the vehicle that I was rented through Enterprise but you could tell it had not been driven in a very very long time, it was extremely dirty inside and out, had cigarette Burns on the seats, smelled of animal urine and it had not been through a car wash in what seemed to have been a really long time and had probably sat on the back lot for far too long before being driven. Also the brakes were bad and I almost got into an accident because when first driving it I had not realized you had to push the brakes so far down to the ground in order to stop and it was leaking oil really bad. I was charged the same price for this Nissan Versa with expired Mississippi tags, was extremely dirty and bad brakes that I was charged for the almost brand new Nissan kick and the Chevy Equinox I had gotten the year previously and I'm just absolutely beside myself as to why I was given this kind of service for being such a loyal customer. I'm sadly disappointed and this was such a terrible experience on what was already such a terribly stressful day :( read more

I just got done picking up a rental car due to an accident I was in. This is the second time I've used this location and both times I've had excellent customer service. Today I worked with Mark and Taylor, they were both very friendly and responsive to my needs. I'm a frequent car renter due to my work and can honestly say this location has some of the best customer service. Mark made sure I had the right vehicle that was requested through insurance and had it cleaned while I waited. Taylor answered all of my questions and was very pleasant to talk to while I waited for my vehicle to be cleaned. Check out was quick and easy and there was limited waiting. Thank you Mark and Taylor for a pleasant experience! read more

I am customer of 30 years with enterprise, and I will never rent from them again , there manager Josh insulated me as a women, I just rented a vehicle and my husband said it was dirty , had no gas and was not the class I wanted , they tried to give him a piece of crap . So he had to rent an upgrade , all of the issues and he would not make it right instead talked down and insulted me as a woman. I am going to be calling the regional manager and putting in a complaint immediately. read more

I went to this location with a promise that there would be an available car while my car is in the shop. I talked to Brian at this location. I show up on a Friday at 4:30 to be told by the VERY rude and disrespectful manager that they have no cars. That was it. No I'm sorry. No "let's make this right". Nothing. Pretty much just F*** you. To make matters worse, I'm also 9 months pregnant and I can't just be out of a car for unknown amount of time. I then proceeded to call other locations frantically looking for a rental. The amazing St. John's location saved the day. read more

One star is too many! I will never go through Enterprise again for any reason not only Did they con me into paying insurance $18 A-day which I was covered By my auto insurance but they did not want to hear that, Scare tactics threats if they find any markings on the vehicle no matter what I will have to pay my full deductible upfront they went to great lengths to not take the insurance off! your customer service is in the toilet!!! Nice until they can't make that extra money off of you then they turn rude Fast! read more

I had a fuel pump being replaced on my pick up . And rented a mid size for a week . The morning I picked up no no selection she upgraded me to a van at no extra charge together we walked around the van looking to make sure there were no dings against which is normal and noted I am looking for things to deal with paint not looking at Trim around windows. Returned the Vehicle with only 50 miles I completely washed and vacuumed before returning which I do with every vehicle that I rent from Enterprize (that's just me) The Gentleman checking the vehicle in.pointed at dimple in the chrome trim around the side window . He commented ,"you're lucky you have the walk away insurance "and I said what do you mean ?? He pointed at the trim . I said I didn't do that He said ,"you had the opportunity to walk around the vehicle and it's not noted". I said yes but I was looking at paint chips and dings in the paint and do was the lady checking it out to me. I wasn't looking at molding around side windows . . I said that was there. I thought it was indented for the door as no paint ins damaged. Yes I took the full insurance. had I not taking the full insurance. if Enterprize was going to charge me for that window trim repair they would've lost me as a customer. I don't know no vehicle that has sliding cargo doors. I didn't need to use the doors . I wanted a mid size car I think it opened and shut the door it was twice. The indentation in the metal is obviously caused by the door since the hinge is right below it. I've rented a lot of vehicles from enterprise . I say again if I would've been charged .insurance or not. They would have lost me as a customer. people walk your vehicle and point out every little ding and dent. Even if you think that indentation is there from the factory pointed out!... This is the first time that I've left Enterprise. irritated I host an Air BnB in Beaverton I tell my out of town guest . They can save a lot of moneys taking light rail from airport to Milliken way train stop and rent Enterprise on Murray will save them them a lot . I get nothing for this . Walk your Vehicle and look at over well a note every little thing you see read more

Enterprise Rent-A-Car - Shows the dimple in the Crome trim - Car Rental Near Me - Beaverton, Oregon

Let me give you the low down. Unless you are a customer of a dealership nearby where they have a contract with, they really could care less about your business. My situation was a complete service failure. Let me also say that I am a Enterprise Plus Business member and have rented from Enterprise for years - both through my employer and on my own so I am a loyal member. It started with the North Portland location where they didn't have my car type available or an alternative despite me having a CONFIRMATION. Booked here in Beaverton and when I arrived they too, did not have my car type available. Even though it allowed me to book online and I was given a CONFIRMATION. I emphasize this to warn you that even though you have a booking, if they don't have that specific car type available, you won't get it. Did they offer a solution? Not even close. I was left to feel that I was a burden, that I didn't matter and frankly, that they would rather have helped anyone else. I booked an SUV and the ones they did have on the lot were reserved for others. Again, no offer to call around or make the situation right. Ashley, the branch manager, instead kept reiterating that it was the other branch's fault, not hers (which I understand to a certain extent). Wow. So, if someone were to walk into my business and say they were mistreated at another location, their logic is: well, we really don't care? It's ONE BRAND and ONE COMPANY. It's clear that these franchise locations outside of the airport locations could really care less. When we were finally able to get a SUV, only because someone returned their SUV a day early, Ashley told me that she was giving me someone else's car. Hmmm, didn't you say that the ones on the lot were already spoken for? This slimy tactic of trying to make it seem like they went out of their way to help me was disgusting. I literally sat there as the man told her he was here to return his car early. So no favors were done. She simply was trying to make herself and her branch look good. Instead of apologizing and trying to give simple service recovery, Ashley made sure to tell me that she expected a good review. Of what? The fact that your location is slimy and shady? And what should've taken 20 min ended up being 3 hours? Copy. Also when I called to ask if they could waive the drop fee (since that's the least they could do for the service failure I experienced) Ashley said there was NO WAY possible to do that. I explained my situation at the airport location and they waived it for me. Save your time, your sanity and book with the airport location. They treat you like a human being. This Beaverton location lacks basic customer service and they care more about ratings and reviews then actually running a decent business. read more

Last time we rented from Enterprise it was at PDX and we were very disappointed. So this time we thought smarter and were not disappointed! We rented from this Enterprise location last week and could not be happier with the service we received. When we arrived to pick up our rental car around noon on a Saturday, they were packed! And although we felt that they needed more people working to get people checked in and out, Ryan communicated very well and that made all of the difference. We had reserved a compact car, but once they got us checked in and took us outside to pick a car, we were upgraded to a mid-size vehicle at no cost. Unfortunately when we got into it, it smelled of cigarette smoke. (Who smokes in a rental vehicle?!) Anyway, we had already spent a lot of time there, so we didn't want to make a fuss, but the girl that helped us compensated us on the gas and we appreciated that. It was just as easy (if not easier!) dropping the vehicle off when we were done...they even offered to give us a ride to wherever we needed to go. All in all - a great experience. We will definitely rent from this location again next time. read more

So, my Jeep developed some intermittent starting issues (like it would start maybe half the time) and I found myself in need of a rental car for a few days while we troubleshot, replaced a few things (thanks honey), troubleshot some more and then got it in to a good mechanic friend who took care of it. That whole process took several days, and I have a job and errands and things and using my husband's truck when available (he also has a job and errands and things) was not a sustainable solution. Anyway. Let me tell you, on a Sunday afternoon at the end of Spring break, rental cars are in short supply and Enterprise was the only car rental open. So I made a quick reservation online and then went down to pick up a car. I've never used Enterprise, in fact I can't remember the last time I rented a car for personal use (only business, where I don't pick the car company). It turned out to be a great choice. I reserved the cheapest class of car as I don't need much, but inventory was tight on those so I got a free upgrade to about 5 classes above what I reserved. At least. So I got to drive around a new Jeep Cherokee with alllllll the bells and whistles and let me tell you, after years of driving an aging (but much beloved) 14 year old Jeep Liberty this was at once familiar and yet so very, very different and awesome. And I got to rent it insanely cheaply.It was a fun little treat for a few days. 3 days later my little Jeep was fixed and I returned cool new Jeep. The entire process went smoothly and easily. Everything was well explained and I am grateful that Enterprise was there when I was totally in a bind. read more

Horrible service.. from Assistant manager.. Not only I had to get my rental cars changed 3 times, I was told that she is being accommodating.. I was on business trip, and the 3rd exchanged car, required oil change. Not only she asked me to go to Firestone, take appointment and get oil changed, but answered very rudely. If I had time, in the world when I'm on business trip, I would have done that. After that I was called in the office to get an another exchange. After going there, during my office hours, I was told that even though my car requires oil change, I dont have to do that right away.. If that that the only thing that was supposed to be told, why wasnt I mentioned this on the phone.. Very rude and horrible service..specially from the assistant manager.. Stay Away!! read more

I was in an accident yesterday and came in for a rental. I was helped by the sweetest guy, Hiro, who was very personable and professional with a great personality. I was in and out in no time flat. Well, this morning I had to come back in to swap out the big Ford truck I'd gotten because I wasn't sure if would make clearance at my subterranean parking at work. Sarah attended to me and was as awesome as she was last night. Wait, did she ever leave? Ha! Thank you, Enterprise, for making things so easy. read more

This place is not managed very well. Never seems to have the type of car you reserved. I reserved a Malibu or similar , but was offered a Ford F-150, and a Accent. Piss poor service! read more

The Enterprise employees (4050 SW Murray Blvd Beaverton, OR 97005), promise discounts, facilities and won't even provide those discounts or facilities. They provide me the pick up on a week day and failed to pick me up on time. They picked me after 1 hour that too, I have to give them a call and remind them. We left a cable inside the dashboard and we pretty sure about it. They say that it was not there. I won't recommend this to any one. read more

I've been renting quite a few cars here over the past six months and have had different experiences each time. Sometimes it's super fast, sometimes it's super slow. So, why give it four stars? This is the busiest Enterprise Rent-a-Car in Beaverton, and as such, it's going to have a long queue of people from time to time. The people who work there (especially Julie) are awesome. They "upgraded" me to a pickup once, but after driving around the block, I found it was way too big of a vehicle for my needs, so I brought it back and ended up in I think a Mazda 6, which was fantastic. There have been times when the cars weren't especially clean, and the salesperson either had it actually cleaned or upgraded me to a better car. And, a lot of the slowness, besides sheer number of people, is that people just aren't prepared to rent a car (missing documents/reservations, invalid payment methods, etc). Some tips for renting a car, generally: 1) Have your driver's license 2) Have a credit card with at least $300 available on it because if you don't: a) they'll need a debit card where instead of just seeing if the money is available, b) they will actually take money out of your account for a deposit and c) refund you the difference when you return the car. 3) Have good car insurance so you don't have to pay all the extra for their insurance. 4) If someone else's insurance is paying for your car, call ahead and make sure everything is set up and see what additional paperwork you may need. read more

I rent at this location often due to work. Each time, my experience has always been mediocre at best. My last experience was the last straw. I started with scheduling a pickup at my office two days in advance. I called 10 minutes after the scheduled pickup time to see where they were. They claimed to have had some "confusion" and hadn't sent anyone yet. 25 minutes after the scheduled time they arrived to pick me up. They picked me up in what I requested, which was a large SUV. I arrived at their office to check out... Simple in and out, right? Nope, they gave a customer in line the car they picked me up in. I didn't realize it until I saw the suburban rolling out of the lot. Unbelievable!! To make this short, they did not have another SUV. They had to scramble and find a solution. They found a solution but it pushed my departure back by two hours creating a pretty frustrating trip in Portland traffic. Good luck if you rent with this circus!! read more

This Enterprise was so great. I had been rear ended the day before coming in and had to have a rental because my car was in the shop. I had went to 2 enterprises who told me that all they had was a pick up truck for me. Being that I had just been in an accident, I wanted to drive a car similar to a sedan for familiarity reasons. Anyways, this Enterprise originally had a Minivan for me, it wasn't my first choice but I could deal with a minivan. I told them my story of the accident, how this was the 3rd Enterprise I had been to etc. Before I left the lot, they told me they could give me a Kia Soul for the economy price. They were apologetic and very kinda about all of it. Getting in a car accident sucks, but this Enterprise was empathetic and understanding. I'm so thankful for this location. read more

Dustin helped us out today and he was super cool. He's from Kona, Hawaii. He told us about a breakfast place in the area too...

Professional, always get upgraded, team genuinely seems like they care. Way better then Hertz, that's for sure.

I took my car to the body shop located near this Enterprise location. They were very friendly and had all my information ready. The first car I got had a warning light on so I went back in and they were very fast to get me into another car. Even with this little glitch, I would recommend Enterprise. Whenever we travel we have always chosen Enterprise and they continue to be friendly and it is a quick process. Tina R read more

I used these guys when my car was being repaired from a fender-bender. They were helpful in driving me back and forth between the auto body shop. My only complaint was that the car they gave me reeked like cigar smoke! YUCK. I mentioned it to the guy who was helping me but I was ignored. I bought an air freshener and left windows open to air it out. Luckily I only had the car for a few days. read more