Staff were super friendly and helpful, they even gave me some options for cars close to the size I…read morenormally drive so it wouldn't be hard to adjust

Even though I had a reservation they didn't have a car for me. Office staff was unorganized and…read moreunprofessional. I was basically told there were also other people waiting for a car and too bad. Was mad to call an 800 number to get a refund. I called Enterprise and immediately got a rental with no problem.

Horrible overall service experience and experience with Service Manager and General Manager. Should…read morehave went with John Jones from beginning!! Long story short we had a vehicle off with transmission issue. Was told it would be a 'few days' before a technician could look at it since we didn't have an appointment. After a week I hadn't heard anything so I checked in. Was told two cars ahead of our and it would be a 'couple days'. Another week went by and hadn't heard anything so I had to reach out again. Was told one vehicle ahead and would only be a couple more days.... Following week, same thing. Over 4 weeks finally get diagnosed and told parts would take a week. After a week of not hearing anything I reached out again asking for an update to be told it was installed but now has to go John Jones to be programmed and that would take a week... the next week after not hearing anything I reached out again to be told that there was a problem with the transmission they put in and they would have to send to John Jones to fix under warranty. You get the frustration. On top of the lack of communication and me having to pull information from them, I was quoted different prices from what I was actually charged and they nickle and dime charges for sure. So when it was finally ready after 7 weeks I took my concerns to service manager who was no help and offered no sincere concern and even admitted that his tech shouldn't have taken the job and they he would be talking to him about it. He also said he would talk to the service coordinator about his lack of communication and not accurately estimating how long it would take. His solution was that I should have asked them to use on of their rental cars but that since I didn't he couldn't do anything. I told him the service person knew I had a rental and that's why I was upset waiting and waiting.. thought I'd get a better response from Heritage General Manager but all he did was make excuses and had more questions about me and my customer service experience... just a giant waste of time and money and severe lack of customer service by management for sure!!

There needs to be a minus star rating. Taking advantage of Elderly customers is shameful. Selling…read morethe wrong vehicle to customers and then ripping them off when they return it should be crime. Shame on you Kevin ( terrible service). Avoid this place. BBB will back up my complaints.

We are driving through from out of state, and our car broke down... Jordan was extremely…read morecompassionate and helpful. Although it was a stressful situation, we were lucky to come into contact with someone like her. She went above and beyond to help us get on the road again. Thank you!

Never again the Columbus Indiana office smells horrible customer service could be a lot better.read more

Dropped in the Seymour office after we spotted a Chevy Suburban that was perfect for our trip that…read morevery day! We had originally planned to rent from another location, but they could not guarantee the Suburban we needed, and only told me to call the day of to see what they had on the lot! The folks in Seymour took tremendous care of us, honored any discounts we had at other locations, quickly cleaned the vehicle for us (since it had just been returned) and away we went on our weekend getaway with our family! The staff there was tremendous and extremely courteous to us, and after that quick dealing, I know that any future rentals I require I will call them every time. It was a pleasure doing business with them!! Thank you!!

From the owner: Need a rental car in Seymour, IN? Enterprise Rent-A-Car is Here For It. Whether your car is in the…read moreshop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Seymour location today.

Horrible service! The manager has no clue what he is doing , is taking months to get deposit back,…read moreand randomly was taking money out of our bank account. 100% do not recommend. Seriously need to be closed down! I'd give 0 stars if possible.

After 2 phone conversations the gentleman never returned my call…read more "I will gladly call you back" "I will gladly call you back" Well you didn't. How crass. Did you ever stop and think someone may need a car for a funeral and that this is important? No, you couldn't. Couldn't possibly fathom anything about customer service.