I've rented from this location so many times, always excited to return because of the consistently stellar customer service. It took me this long to write this review because I wanted to dedicate the proper time to communicate just how exceptional my experience has been. The selection of vehicles is always excellent, but what keeps me coming back is the people. Every interaction is professional while still feeling genuinely personal. You never feel like just another reservation. What really sets this location apart, though, is the leadership and the respect shared among the staff. Every team member has a unique personality and approach that feels encouraged rather than suppressed. There's a confidence and authenticity that makes the environment feel welcoming--for both employees and customers. It's inspiring to watch them support one another. Everyone seems to have a clearly defined role and purpose, and when they're not focused on their own responsibilities, they're helping the next person succeed. That kind of culture doesn't happen by accident--it reflects great leadership. Luu Jaylen Kenny Kelvin Malachai You make this location memorable, reliable, respectful, and a place I actually look forward to visiting. It's easy to be kind on payday or during the holidays. To show that same level of professionalism, patience, and generosity every single day--that's rare. Thank you for consistently setting the standard at the Eastchester, Bronx location read more

Rented another car today and Kenny was great! He made sure i got a good car that made me comfortable and was so nice and thorough. Returned the car rental today and everything went smoothly. So glad they are opened on Sundays. Will def continue to come to this location read more

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One of the WORST car rental locations! I kid you not, YOU WILL WAIT CLOSE TO AN HOUR BEFORE GETTING YOUR CAR! Plan accordingly. The customer service here is not good. A few agents were decent but lord when I tell you these ppl truly hate what they do-it's apparent. Let's not start on how they were so grimey giving me an ELECTRIC CAR WITH LESS THAN A HALF OF A CHARGE without explaining what that meant for me as the customer. Do you understand how hard it is to find available charging stations if you don't have one at your home? It was a NIGHTMARE and I had to end my rental early due to this. Save yourself the time and headache and go to another location. read more

I was a little on edge after reading all the negative reviews for this location but once I booked my car and showed up my experience was nothing short of great. The two gentlemen at the counter lou and malikai handled the line fast and efficient also as a client it helps when you make your reservation ahead of time and have everything you need to speed it up and be successful. The customer service at this location was great, the speed of service was great and the car was clean. Also for the return process soon as I pulled up the gentleman met me at the car, checked it out, greeted me by name and thanked me for choosing their branch. I will definitely be back. read more

I needed a vehicle last minute for the 4th of July weekend, I looked online and found this location. I had a great experience with this rental. The pre-check in process was seamless and the in person process was fast. The gentleman that assisted me went over all of the details of the rental and we inspected the car for issues together, none was found. The interior was clean and car was newly washed. The return process was simple. I only rated it a 4 because of the restroom, the light was broken and it smelled awful. read more

We got a rental and out for GURLZ TRIP. PA, here we come. So far, the car is driving fine, even tho I'm not the driver. We have 20 miles to go before we hit our destination. We do have to drive back, so I don't want to give it it 5*s just yet. read more

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Terrible service. Gave me a car that was not inspected thoroughly or maintained properly. Found out about the deposit when I got there for the rental. Also, asked for a utility bill once I got to the counter to pay and gave me no notice so I could bring the documentation. The interior was dirty. The car had less than half a tank of gas. A piece under the 2022 Rogue I rented came loose while driving due to the oil change not being done properly and the car not being inspected. I complained to the manager, Lou, and all he did was get an attitude and avoid accountability for their poor service. I was charged around $430 plus a deposit fee which again was not mentioned until I was paying anf picking up the car. Essentially I paid full price for a poorly maintained vehicle that did not last the full 5 days I initially booked it for. read more

Will never do business with again..... wasted my time going to rent a car as representative was really rude and arrogant and was told by him that the only way to rent a car was to present some form of utility bill. I told representative that wasn't requested thru email and only two things were mentioned Driver's license and credit or debit payment. Was brushed off by Representative saying that in the bottom of the agreement in the fine print it says that..... I told representative you guys should make that clear in the email you guys send not hear in person after people waste cab money and time to pick up their rentals. horrible experience, worst customer service ever!!!!!! read more

I never have an issue when renting a vehicle. They are prompt, and there is not wait time. The staff is always friendly, and eager to assist. The vehicles are clean, and ready to drive. read more

I rent cars from Enterprise across the U.S.- this is the only location that has me call my credit card company to confirm my out of state address- even after just renting from this exact location a week ago. This location has some questionable billing practices as well- they add to the price quoted on the app- I have platinum reward status and they still make you jump through hoops - the service here is unacceptable... this is the gas gauge at receipt of rental - skip this lication read more

Enterprise Rent-A-Car - What happened to a full tank of gas? - Car Rental Near Me - Bronx, New York

It was a wonderful experience. Everything went smooth. When I returned my vehicle, I dealt with Marcus Ammons. He is a Great customer service representative for Enterprise. He greeted me with a smile, inspected the vehicle and had my receipt printed out in no time. I would definitely recommend Enterprise due such great customer service. read more

I had to rent a car due to an accident. My car was totaled. I made several calls and spoke to Marlon. He was very helpful and even on my return of the car I spoke with Marcus and he was very kind. I am a person with a disability and the service was great! M. Washington Thanks Great Team! read more

Let's begin with their phone etiquette - shockingly rude, zero customer service skills. Their demeanor was so discourteous that a name wasn't even offered. read more

Enterprise Rent-A-Car - Front desk - Car Rental Near Me - Bronx, New York

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depends on who you deal with if you get stuck with new workers forget it nitemare but if you get guys been there a long time like Lou and forgive me other guy who was gettymarried till storm ruined his destination in PR your golden other then that good luck! read more

The staff at this Enterprise are very professional, respectful and kind. In particular, when we had an issue with our rental, Marcus took extra care to get us a different car without making us wait. He was very committed to our safety! The line can be long but it's always a good experience at this location! read more

This is my second time in a few weeks using Enterprise. The last time it took close to an hour to get out of the facility. When I left, I drove a few blocks and immediately returned the vehicle. The vehicle was dirty inside and out and had a bad odor. There were multiple warning lights activated on the dashboard. They exchanged for a vehicle that I had to request washer fluid be added. Today I was scheduled for an 11am pick up. I did the "Ready pass" on line for a quicker transaction. There is a long line of people here that did the same, yet they do not have vehicles for us. I have a tight schedule today with a long drive ahead of me. This is not quality customer service. One hour late with no time frame in sight. Apparently, the website allows us to prepay, register and do the ready pass yet we are told they have no control of not having readily available vehicles. A vehicle came in now that is not what I paid for. They are washing it. I expect the pricing will be adjusted accordingly read more

Enterprise Rent-A-Car - Lies - Car Rental Near Me - Bronx, New York

Came in with a reservation shortly before closing, the evening before Thanksgiving. They were absolutely slammed, and still tending to each customer with courtesy and kindness. Above and beyond with customer service as far as Im concerned. Full disclosure, the vehicle had a strong cigarette odor, and probably could have used a good detail. But if that was all standing between me and seeing my children/grandchildren on Thanksgiving, I'll take it! wouldn't have wanted them to put the car out of service for that reason. Still, if you are sensitive, it truly was a very strong odor. On the return, again, fast friendly service. Will definitely return when the need arises. read more

Enterprise Rent-A-Car - Family gathering in Connecticut facilitated by enterprise car rental - Car Rental Near Me - Bronx, New York

Pretty shitty and inefficiently run place of business. Take reservations but don't know how to hold them.

Worse location ever! I would not suggest coming here no one is any type of helpful! They have no cars, everyone just stands around, I sat here for two hours and had to go to another location. Hey read more

I used to use them almost every month when I didn't own a car. Hopefully their policies haven't degraded but they were reasonable in pricing and staff were always accommodating- no matter the city I was in read more

My wife and I had planned some excursions this Memorial Day weekend. We booked a car through Enterprise about a week ago. We received a phone confirmation yesterday. I mentioned we'd be using a debit card, and there didn't seem to be a problem. What I got there this morning to pay and get the car, I was informed that I could not use my debit without a utility bill as proof of residency. I was never informed of this before heading out. If I had, I would have either brought something, or decided on something else. Instead it was a waste of my time and my wife and I had to completely change our plans at the last minute. So, thanks Enterprise, for completely messing up our holiday plans. read more

Reading through some of these reviews, I can't understand with all these bad reviews, the people in there haven't been fired. All these bad reviews and they still rent vehicles that are dirty and smell. No response to email that I sent which was suggested by Business Manager. These people should be disgusted with themselves. There certainly a lot to be said about people who just collect pay checks and don't take any pride in their work. read more

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This location needs to be more staffed and has you waiting a long time. Also on their website, when you reserve a vehicle and get there for pickup, they will tell you to wait hours for a vehicle to show up because you have yet to reserve a car. On their website, they give you a price but once you show up to pick up the vehicle the price is twice or triple the amount. If you use a debit card they request a utility bill or insurance to utilize your debit card. In other words, you will receive the run around just to rent a vehicle. This company engages in fraudulent practices so be aware. Also, the entrance door is not open. You have to enter through the garage where vehicles are constantly coming in and out making it unsafe. Also, the staff at the garage entrance will just continue having conversations while you stand there trying to ask for the direction of the office entrance. Such a terrible and unacceptable experience. What's even crazier is the conversation at the desk everyone else can hear. I overheard a woman being denied a car because she had a secured credit card. Another family could not rent a car because the license and credit card were under different names. Another woman was asked to call her credit card company to confirm her account. Like Hello, we are in a time where people can overhear a conversation for information. We are also in a time of the highest inflation in our nation. The one employee behind the desk all of the other employees kept coming in to talk to him like he did not have a long line of people waiting to be served and others just sitting waiting for a vehicle to be free to use. Why would you confirm a reservation on the company website if there are no available vehicles and you have to wait? That cuts into your time if you have a flight or somewhere important to be. Times have changed and it's just sad. read more

This business engages in fraudulent practices. If you do rent a car from them protect yourself and document exactly when you receive or return the car. I returned the car to them at 8am. Luckily for me I kept the original receipt with the time stamp saying I returned the car at 8am. They received a parking violation at 11am the same day. They altered the paper worked to attempt to say I returned the vehicle at 1pm, in a fraudulent attempt to make me responsible for their city parking violations. If you drive by you will notice they double park their cars, park on side walks etc. I would not be surprised if this is a common practice for them to pass the violations on customers through fraudulent means. Unfortunately for them I had evidence that the car was returned prior to the issuing of the violation. Will never do business with them again. read more

They are thieves, my boyfriend and I rented the cheapest car because we had an accident and we needed it to continue our daily working lives and we parked the car by my in-laws house about a week after having the car and it was towed because they didn't transfer the insurance. We had to pay to get our things out the car and they still took the car. Despite the fact the car was handed to us in disgusting condition the back seat was filthy and gross. They refused to give us our deposit and blamed us for there disgusting car. I won't ever recommend enterprise to anyone especially this location. They don't know how to do there jobs, they are unprofessional and they are thieves. read more

Now if you look at the customer service reply, they couldn't even get the location I rented from correctly. Take some time to notice the little things and your customers would appreciate it. It will not strain my loyalty to Enterprise but hopefully some updates will be done. read more

Not only does this place look like a dump but don't expect your car reservation to mean anything. Expect to be told you have to wait probably a few hours for a vehicle because nothing is available and there are a few people ahead of you. How?! How are there a few people ahead of me and also hours of waiting with no vehicle on hand when I have a reservation? Nobody here cares. Needless to say I took my business elsewhere. read more

Save yourself time and frustration and skip renting at this Enterprise. The staff are very pleasant but clearly overworked. I made a reservation to pick up a midsized SUV at 9am. I got there at 8:50am and there was a line of people and no cars! The space is so small that they do not have a selection of vehicles. You have to wait until someone returns a car and hope you get it before someone else. Absolutely madness! Never got a car till 11am and they couldn't clean it properly, so it stunk of cigarette smoke and had bird poop all over the windshield. Returning it was just as bad. Again a line of people waiting to return and only 1 employee handling returns. NEVER AGAIN!! read more

Not sure if it's because of covid but there's no sense of communication, everyone is just standing everywhere. Zero communication for what the line is for or if there's even a line. When asked where to go, they just kept doing what they were doing with no acknowledgment. It's kinda silly the way the process is. read more

After all that I was overcharged and called credit card company to dispute in progress now

This is the worst car rental place I ever had to deal with. A lot of over charge fees plus they didn't have the cars that was equal to the one I have so I had to use my deposit and pay $13 a day for a gas eater. Not only that the car was dirty and smelled like cat piss, and so did enterprise it self it was hot and smelled. I would recommend this location. If enterprise is a good car rental place I would not go to the one in Eastchester Road in the Bronx. read more

I am writing this review while waiting online for a reserved rental car. There are 10 people waiting along the sidewalk outside. The line is not moving. I hope to find out whether the cars exist. I just saw one person drive out so there is some hope. read more

Today I visit Enterprise and there are new staff I been attending this location for years. However, I will not be attending any longer. I had a billing issue that the manager refused to give me a discount based a billing error. Not only that, this manager was very unprofessional and not only being unhelpful to me, but to others. Also this location doesn't answer their phones, I'm not sure if this location is under new management, but I''m very unsatisfied with my service here and won't attend again. Do yourself a favor and don't attend this location. You will be disappointed. I believe the manager name was Jermaine, he didn't have his name tag on and when I asked his name and manager name he said "he can't give me that information." read more

I am very pleased with this location! I have traveled a lot and rented many cars in my lifetime. Some experiences can be traumatic because let's face it. Renting a car when your young can be somewhat of a mission. I booked my reservation the night before on Hotwire. Called first thing in the morning because I needed a pick up. They said unfortunately the guy is not there but if you take a taxi we will reimburse you and credit that towards your car rental. I said ok! As soon as I walked in the guy at the front desk was with someone but he paused and welcomed me. Shook my hand and said let me finish with this customer. I waited for a bit but luckily I didn't have to be anywhere right away. The guy was so courteous which is a pleasant change because I live in the Bronx. I waited longer than I would ave liked but it was Saturday and he kept on reassuring me the car was getting cleaned. He took me to the floor and gave me an upgrade for free. Overall great experience and really nice employees. Just have all your paperwork especially if you are using a debit card. read more

This place is awful, the phone etiquette is just atrocious, the hold waits and just dismissive attitude of the employees is insane.... Iv wasted my time 3 times all bc I was misinformed all 3 times on what I called to confirm... the guy at the counter gave a rats ass and kept saying he called corporate when he did not... awful customer service if I could give it 0 stars I would! read more

We were VERY unhappy with our rental. As we were leaving the city, various warning lights began coming on for electronic malfunctions. And when we got out on the highway, there was a lot of rear vibration. We tried calling the office but couldn't get through. Called roadside assistance who sent us to a location in Allentown, PA to exchange the car. The person said they would have a full size car to exchange ... but they did not have any. Was sent to another location and was supposedly put into a Passat, which I was told was full size. Later, a low tire warning came on. When we stopped to fill the tire up, we realized we had been given a Jetta. No wonder it felt small. We thought we were due some compensation for the time we spent dealing with a problem car, driving out of our way to get a different one, and ending up with a lower grade car. However, repeated emails to the office were ignored. read more

If i could give it zero stars i would. I got into a car accident yest and was told by geico to bring my car to geico on zerega avenue at 8:30am. Someone from the eastchester enterprise was supposed to meet me there for my rental. I got there at 8:15. 8:50 rolls around and Dan from geico says he will call to find out where the driver is because apparently they're supposed to be at geico by 8am. 9:20am and 2 phone calls to enterprise later.... a man dressed in a football jersey, jean shorts, and a towel around his neck pulls up with a random passenger in his car and says hes there to pick my mom, husband and myself up to take us to the eastchester location. Mind you this place is literally 10min from the geico office but somehow has taken 45. By this point im already upset because i could've MET them at their office if someone would communicate the proper info. I refused because we had a car already. Now heres the fun part. We get to the site, the rug is a mess, the garbage over flowed, and the entire place seemed dingy. Theres a gentleman already at the counter waiting to speak to a rep and he seems upset. You can clearly see at least 4 employees in button ups in he garage area. My husband asked has he been waiting long to be helped and the guy says "yes I've been standing here and I've started this process to get my rental for the last 6weeks. I came for it yest and they told me its still not ready" ( all this time there is a girl with braids sitting at her desk, within ear shot.. hiding behind her desk panel ) an employee walks in and the guy asks "excuse me, is there only one person working because i need help" only then does the girl get up, annoyed saying "yes I'm doing something ill be right with you" and literally 5 seconds later she walks to guy and says "how can I help you".... so we have to question who is working in order to get service? At this point, another employee walks in from the garage area with his head down and glued to his cellphone. I walk toward him and said "excuse me sir" he didn't answer ( i spoke loud enough ) i said again "excuse me sir" without even looking up from his phone he continues to walk away and says "in a minute" i said "wow thats helpful. who's the manager here so i can speak to someone about what happened" he says "I'm the manager" while still not looking at me.. i said "wow thats even more helpful". While the girl is still helping the other guy, she decides to ask me what happened. I told my story and asked why am i still waiting to get keys for a car. She then tells me "well we had 2 ppl not show up for work this morning" ok and? As a business u figure it out. They were open at 7:30am. Why was it 9am before geico was even informed that someone was coming? The "manager" tells me hang on.. and proceeds to help a guy BEHIND ME. Wtf was I still waiting for? By that point I already had an attitude so you think making me wait even more after waiting over an hour already will help ur situation? While this is happening, my mother is outside calling the white plains location. I walk out to let her know whats going on, i come back in and tell the "manager", "i refuse to pay the $250 deductible for being given the run around and for wasting both my mothers and my time being here losing work hours while you are all already at work and not trying to help anyone" the manager asks for my id and card and proceeds to tell me "well we need a card on file" i told him "if payment is taken i will be calling the bank" he steps aside, tells the girl something and all of a sudden shes now helping me while he goes back into the garage area and goes on his phone. At this point my husband comes to me and tells me the white plains office was ready to give me an suv once i got there and only a $50 deductible. I got my ID and card and left. We get to the WP office, explained to him what happened and the entire process literally took 10min and he even "upgraded " my rental to a BMW. Chris in WP did his part to fix the situation w/o me even asking for a better car nor cheaper deductible which neither was I expecting. I just wanted my damn rental. While I understand situations happen, the best thing you can do is at LEAST keep people INFORMED. I wouldnt have had ANY issue at all if I were told at 8am to just drive to the enterprise office myself. Not get the run around, be given an attitude and be surprised when people give it back to them. Any review on here that says negative things about this site, BELIEVE THEM. Their office is a "oh well.. tough shit... take it or leave it" type of vibe. The worst shit is they never even apologized. Instead, i got "well we we were missing people" ... it's unfortunate that geico does business through enterprise especially at this site and I cant believe their location is still open with employees like that. I ABSOLUTELY will be reaching out to the proper people in charge in regards to this incident. read more

I gave 1 star they don't even deserve that. I reserved a Yukon truck way in advance for my daughters birthday. I recieved a call the day before to confirm. I was asked "how will I be paying?" I CLEARLY stated DEBIT CARD. He told me to bring a bill no problem. I arrive and the young man says "we don't accept debit payments on large vehicles, only credit cards." The person who called me the day before did NOT mention this to me. By chance I had my credit one card with me. I said ok he should of mentioned it. I will use my card. "We don't accept that card." A complete waste of time. I had to cancel any plans I had for my daughter's birthday. If I was told the day before I could of made other arrangements and checked elsewhere. I used my debit card with Hertz and Thrifty NO PROBLEM. This was my 1st and last time never again. read more

I can't thank the guys here at Enterprise enough!! Kyle was a huge help and Eugene was just as if not more helpful!! Professional, friendly service a must stop to rent a car read more

Where do I begin. I went here because my car accident and got a claim with Geico. Unfortunately not all employees work here, Kevin (short, african american male with usually a blue shirt on ) is the only one I saw outside check-in people and dealing with everyone outside, Chris (tall, hispanic male, glasses) likes to handle specific people, you will barely see him outside. The female manager is amazing, her and kevin are the reasons for the 2 stars if not I will gave a zero. For the past month, I had to deal with them charging me for everything from gas (most cars are not full tank when given, take pictures) to tolls (which I paid using my own ezpass) to different cars cost ( got charged for switching to a smaller car, I dispute this with my bank card). If you got a reservation, don't means anything, you will be outside close to a hour or 2 hours...bring your own chair. The cars are not clean at all, I had to return 3 cars because 1. had dirty all over the seats, 2. smell like weed and cigarettes, 3rd one had ashes all over the cup holders and drive stick. The male manager comes outside for a few mins, take like 2 or 3 customers and goes back inside. Don't come here unless you are dealing with Kevin. Glad my car is finally fixed. read more