Scam artists. They don't have your car. Then they get you…read moreone, They Offer you a cheaper deal on it, but then when you return it, they charge a $450 cleaning fee. No communication just slip the charge in. Absolute pond feeders.

Management and staff were very helpful with my rental car needs. Will continue to do business with…read morethem.

Booked a car rental months in advance. I called two days before my pick up to change the time of…read morepick up and they gladly helped. Hange from 12 noon to 9 a.m. all good up until pick up day . Got there at 9 a.m. and the location was closed no note no nothing ! Got on with the chat and 2 hours later was able to speak with a hertz representative. They apologized and said the location was closed and go to another location .... all closed !! All I got was sorry for you inconvenience could you just wait till tomorrow are you f-ing kidding me !! I will never use this company again !! Avis gladly helped me out and found me a car for my trip that I was already late too they saved my trip

So disappointed, I rent cars all the time for work. This was definitely the worst experience. I…read morewaited 20 minutes for the one single employee that they have working there to pick up the car. When I dropped off the car same situation, waited 15 minutes then finally a woman that worked at the car dealership that the office is in cane over and took the key. No employee was to be found. A day later I get a $300 cleaning fee. I called and talked to a supervisor, she said I was charged for smoking in it, which I never did. They didn't find anything to prove I smoked in the car. They told me I was charged because they found a crumb of a bud of marijuana, so they assumed that I smoked in the car for that reason. I posted a picture of what they found. Be careful renting from this company they will try to charge you for anything they can. Don't drop a piece of lettuce from your burger they might think it's bud and charge you a BS fee. All around horrible experience. This is also the only rental company that's ever given me problems.

My husband and I went today at 11:20am to pick up our rental car at Hertz at 9379 Highway 92 in…read moreWoodstock, Georgia. Our experience was shocking and definitely not one that I expected. My husband had originally made the reservation through Expedia. We were trying to add myself as one of the drivers when we picked up the rental vehicle. We were told by Hertz manager trainee named , Y'Darius Hampton, it would be $15 extra a day unless we were gold members. I then asked how do we become gold members and Mr. Hampton told us we would have to sign up online on the Hertz app. I told him that we would go and sign up online. Mr. Hampton then stated that the gold membership would not apply to this reservation. I asked why, and Mr. Hampton said it was because the reservation had already been made previously without the gold membership. My husband then asked Mr. Hampton why we couldn't add a gold membership number to a previous reservation. Mr. Hampton replied that it's tricky and it wouldn't be easy to do, but that there was a work around that he thought he could do. My husband also asked if we should make another reservation using the gold membership number and Mr Mr. Hampton said that he didn't recommended it as the reservation is not guaranteed to come through or that they would have the vehicle that we had originally requested. My husband went ahead and tried to do that while Mr. Hampton was doing something else, but it didn't allow a gold membership number to be put on Expedia when making a reservation. We back reservations all the time through Delta and other places and they allow you to put numbers on. I'm not sure why Hertz does not. To add insult to injury already, we were told that we were going to have to drive a lesser vehicle called a Chevy Trax that wasn't even the same size but for the same price as the Nissan rogue. ??? We had originally reserved a Nissan Rogue through Expedia as we needed that size to travel in. It's even in a different size category than the Chevy Trax. We are headed to a funeral in Tulsa, Oklahoma, later today and we need space in a larger vehicle to transport things needed for the funeral. We were told that the Nissan Rogue would not be ready as it was needing an oil change. However, when we drove around the Hertz building, there was a pistachio colored Nissan rogue, just sitting around the building with all the other cars that look like they were for rent. And finally, Mr. Hampton then told us that he couldn't figure out the workaround to add our gold membership to the reservation. He blamed Expedia and it was a third-party situation that they could not fix. Hopefully, you can understand our frustration and challenges. We are in a tough situation already as it is with having to go to a funeral, but then to have this happen as well? We are now having to scramble to get another vehicle. Hertz didn't even try to go the extra mile and find another vehicle for us somewhere else. They just gave us their card when we asked for it and said have a great day! I would not expect this type of Customer service in 2026. ESPECIALLY, not in Woodstock, Georgia. Maybe in Atlanta yes but not Woodstock. At 11:50 Hertz called and told my husband that there was all of a sudden a midsize vehicle that became available. We're at home at this time and we've already and just made a reservation with Enterprise Rent A Car. It's $40 more than it was with Hertz, but it's not worth the additional challenges that Hertz gave us. It's also rather amazing that in just 20 minutes of vehicle became available. We work hard for our money and spend it wisely. Our time is valuable and we are loyal to companies that do us right. I'm truly disappointed in the Customer service that Hertz offered today. I truly hope you can do better moving forward for other customers.

After more than a year and a half after my last rental Hertz called me to let me know I owed them…read more$1400 for damages to the vehicle. I informed them that I had the loss damage waiver on the vehicle and shouldn't they take care of it. The representative told me that they had a data breach and it was not showing, and asked me if I could prove that. I sent her a copy of the rental agreement, and instead of fixing the problem told me that they would take it under consideration and forward the document to a manager. What a dump. Save your self the headache. There's a reason this place declared bankruptcy and it is getting sued all the time.

I had an extremely disappointing experience at this Enterprise location. I made it very clear in…read moreadvance that I would be dropping my vehicle off at a body shop and would need an SUV as my rental. Despite that, when I arrived they did not have the vehicle type that had been requested and confirmed. To make matters worse, after being unable to provide the rental I needed, the staff refused to take me back home, even though I live only about 15 minutes away. I was left scrambling to find my own transportation after relying on them to fulfill the reservation. The lack of preparation, poor customer service, and unwillingness to help a customer after failing to honor a reservation made for a very frustrating experience. I will not be returning to this location and would not recommend it to others.

This car rental location is the absolute worst. I've rented from here 3 times hoping service would…read morechange. The service is awful, it's under staffed, the cars are old ..... and there is ALWAYS an issue. Don't rent from here... even if the location is convenient. Terrible. (This is my first review ever)

Absolutely terrible. I've had a reservation for a Corrolla or similar for over a week. The morning…read moreI went to pick up the car for an important business meeting which required a drive, I showed up to pick up my vehicle and was told they only had a 15 passenger van, despite their having other vehicles in the lot. They said they could not call me because they did not have my phone number nor my email, despite my having an Avis preferred profile for many years where that information can easily be found. This created a huge inconvenience for me where I needed to return home, a ways away, to get my personal vehicle and then proceed to my meeting which I ended up being late for. Never again, not from this place!

Got a call on day of my rental to say they didn't have a the vehicle we booked two weeks prior (…read moreFord expedition) - suffice to say I wasn't happy, but the guy got managed to get us a minivan which turned out to be better than the expedition and he cut us a great deal. Can't grumble. Car was clean and comfortable.

It was easy to find the location because the rental is INSIDE of the dealership! They took the cars…read morestraight from the lot to rent it out to you. I had Nissan Rogue (SUV) with less than one hundred miles on it for the price of a compact car.

From the owner: * We rent exclusively late-model Nissan cars * Each car is…read morelow-mileage, dependable and maintained on site by the professionals in our Service Department. * Competitive rates * We also offer discounted Weekend and Holiday Rates * Unlimited mileage for one or more day rental * Great a Rent-to-Buy Discount Program for renters looking to purchase a vehicle

Great service. Everyone really takes the time to explain things. They may be a little more pricey,…read morebut I trust them implicitly.

I had a great experience with Brian. They diagnosed my idling issue with my 2005 Chevy In 1 hour…read moreand fixed in a half a day. Thank you.

Terrible service! I came today to rent a vehicle and was told I could not use my debit card after…read moreI spoke with someone yesterday to confirm my appointment. I work 2 miles from here and with traffic in Atlanta this was my best option. Not one person told me yesterday that I would need a credit card for my rental because my home address was 30 miles from this office. Very frustrated as I have to be to work at 9:30am this morning. When I called customer service I was told the normal is 50 miles from home but I guess this Alpharetta location makes up their own rules.

I had a terrible experience at this location and I will not be coming back. Next time I rent a…read morefleet car, I will read the reviews prior to scheduling a pick up. I was greeted warmly--excellent! I thought this is going to be a great experience! I'm taken to a Nissan Sentra that has all the windows rolled down and asked to sign agreement on the tablet for payment, tells me no smoking, fill up the gas tank, etc... awesome, I even get upsold to buy the coverage that protects me for $6. I load the car up and then notice the front fender is detached from the front bumper and the back tire is missing a hubcap. The vehicle also had a strong odor of cigarette smoke being masked by aftershave. I sit in the car and contemplate requesting another vehicle. I decide since I'm traveling for work to request a change of vehicle--this just doesn't seem safe and not what I paid for. I go back inside the storefront and there is my representative asking me if there's a problem. I informed him that there is a hubcap missing and the front bumper/fender issue. He very dismissively says "got it, you don't want to drive in it." He then says I have another car for you and takes me to a Hyundai Accent. It is a much smaller car than what I was placed in previously. I unload all my event materials from the Sentra and into the Accent. Sit in the drivers seat and see that there's only half tank of gas and it is super stinky. Great-Seriously, Great. I contemplated just canceling everything and expensing my mileage at this point. I'm on a time crunch and have a 3 hour drive ahead of me. I decided to take the car and just start my road trip I have to be at my destination by 1pm. So midway into my drive, I want to stretch my driving leg a bit and attempt to cruise using "cruise control" a basic feature you would think all cars have. Guess what? Yep- no cruise control, I would have gone without power windows to have cruise control for my road trip. Point of my story is it was a truly awful experience, I will never rent from this Enterprise again. I was deceitfully given a vehicle that had major safety issues--it really should have been taken out of service and repaired. Then, I was downgraded to an entry level, inexpensive vehicle that didn't match my needs (cruise control, full gas tank) and was CHARGED for an intermediate vehicle. I did not receive a refund for the change in vehicle category. I checked forums when I reached my destination, the Accent is an compact vehicle, Sentra was an intermediate vehicle. Oh and I returned it with a full tank of gas, costing me an extra $15-you're welcome. I'm a pretty low maintenance customer, but this is not how you should treat your customers. Read your reviews, they will tell you so much about what happens in your doors.