We waited in line at Chicago O'Hare airport for over an hour! The total by the time we got the car…read morewas an hour and a half, which made us late for the affair we had flown in to attend. The car was missing the automatic mirror control, but we did not have time to wait for another car.

Eric Malone was a live saver! I picked up my rental van at the Chicago midway airport and was…read morescammed! I paid for the toll pass and was told it was in the vehicle. It wasn't. I drove through a few tools and had to pay cash. Decided to stop in Indiana to get the toll pass I paid for and Eric really helped me out. He also saw that I was charged an extra charge for gas! so he took care of that for me!

Rude employees who tried to rent me a car that had a large fluid stain on the backseat and…read moreshattered glass all over the spare tire. I obtained a sliver of glass in my finger and was told to file a police report. This is not the case, instead a claim should have been reported. Extremely unprofessional with no focus on customer service.

I had a great experience with my rental car experience at the Crown Point Enterprise. I will…read morereturn and would recommend. My car was ready and clean. The staff were professional and efficient.

I had an exceptional experience with Enterprise, thanks to Manager Shawna and her amazing team at…read morethe Steger IL location. My family and I were running a few minutes behind and arrived just three minutes after closing time. Instead of turning us away, Shawna and her team graciously waited for us and welcomed us with kindness and understanding. In today's world, it's rare to find customer service that goes above and beyond in this way. Shawna demonstrated genuine care, professionalism, and compassion, turning what could have been a stressful situation into a positive experience for my family. I am incredibly grateful for her patience and outstanding customer service. Employees like Shawna are the reason customers keep coming back. Thank you for making us feel valued and cared for. Enterprise is fortunate to have such a dedicated manager and team! Thank you from the Malone Family

I would give the second chance a 3.5. They had a car available this time. Pick up time was really…read morebusy, but I waited less times at other locations with more people in line which is why I changed it from a 4 to a 3.5.

The car was clean and served its purpose. The employees friendly and professional. I've rented…read morethrough them several times and continue to go back as it is hassle free. After seeing some of the other reviews with reservation issues: Do note: The branches have no control over the reservations online. I can't fault employees for corporate. Corporate may have some stuff to figure out, but this branch has their stuff together.

I took my in-laws there to pick up a car they had rented to drive back to Omaha. The manager was…read morevery matter of fact: we have no cars. No excuse. No reason. Meanwhile, a customer came in and got a car and another person dropped off a car. I questioned the manager: she gets a car and a car just got dropped off; how can you not have a car? Her response was, "At this point I'm not comfortable renting them a car". It was so odd. The manager had no personality. Just a blank stare - like a zombie. I highly recommend that you avoid this rental agency. Apparently, they have no ethics and the manager has no soul.

I rented a car with avis through an uber contract.I do NOT ever recommend doing this Avis wasn't…read morereally helpful when it came to and issues and uber was even worst. There was a young lady that tried her best to help me but once I started getting charged twice a week instead of one that became a problem. I returned the car on 3/3/26 an l so still haven't received my refund. I also was charged that same day 354.03. Ive been calling Avis customer service and they have no answers for me other than go back to the location I rented the car from. The car payments a week are ridiculous. And don't ever think calling there corporate office they're no help either. I would recommend using your own car or Waiting until you can get one. I was kicked out of my home for not being able to afford rent because my Avis car was a lot every week. And uber wasn't brining in money. I am not disputing the 354 and waiting to see when I'll recieve my 200 back. hope this helps.... Please be careful out here

I rented a vehicle two weeks in advance for a trip I was taking for my son's 18th birthday. They…read moreTEXTED me only an hour and a half before the pickup time, to tell me they were canceling my reservation as they had overbooked and did not have the car available in the size I needed. Not even a phone call. When I tried to text back for other options, I got no response. When I called to ask if there was any solution, or why I was only hearing about it an hour before pickup, leaving me no time to find another option, they didn't even apologize and only said "well corporate didn't send us any more vehicles, so we don't have any for you. Nothing else we can do". I am left with no way to actually take my son on his birthday trip, and they didn't so much as even apologize. Deplorable customer service. I will NEVER rent from them again, and you shouldn't either if your reason for needing a vehicle is of any importance to you at all.

I have been a long time renter if hertz. I started picking up from the Merrillville Indiana…read morelocation last week I received a call telling me that I was not allowed to rent from this location because I complain too much about the uncleaned cars they give out to customers. I received a call later last week telling me I should have never been told that so I rented a car this past Tuesday took it back on Wednesday Thursday evening to to long about I get a call telling me that the manager Kristin King said I throw something at her and saying things about them when the reality of the situation I was having an incident with the Lyft driver I ended up waiting on your over an hour and a half. So now This manager is lying simply because she doesn't like the fact that I wasn't stopped from renting from this location like she wanted. But it's truly ok because I don't have to rent from them this location or no location. The employees at this Merrillville Indiana location is a group of liars. Do not rent from this location the manager is a the worst Dominique is just disgusting person. I hope the hire ranking eventually realize the people they have working at this location are unprofessional and liars I had my revenge when I was allowed to rent from this location if is Kristin didn't want me to. Do Not Rent From The Merrillville Indiana location Yolanda Buckhalter loyal member since 2017 this is the treatment I received a bold faced lie.

The address on the confirmation does not align with the actual address, also when you call in the…read moreprompts will also give you an unrecognizable address. Because of this error on their end- aka the back office. I have to pay double the Uber rate and time to get there. This location needs better assistance and management.

Total dump when it comes to customer service. Make sure if you make a reservation to pickup a…read morevehicle you call to make sure they have a payment system working or you will be stuck waiting for hours. No courtesy call I guess they think people should just come in and waste their time sitting around instead of calling and losing some business. Well now they lost my business forever

I've been to this location a few times before as well as this weekend. They have delivered beyond…read morewhat was expected. So pleased! I received a courtesy ride back home by Cam and I'd vote for him next time around too. Professional, helpful and a good listener. Enterprise Rent a Car exceeded all my expectations and I will happily return to this location the next time I need a car for long distance or 75 miles out in rural America. Highly recommended! Easy to work with! Eager to help! A must return! Great place ! So happy !

This is a very poorly run location. I have been here for more than an hour and haven't talked to an…read moreagent. If I were leaving today on my business trip I would be late for my meetings. I do have a reservation but clearly that makes no difference. Last month I rented from Hertz with a reservation and my name was on the board. I walked out selected my vehicle and left. The verified my ID at the exit. Enterprise needs to build more efficient processes. So what a difference in the check out process. Michael worked to make the car drop off quick and pleasant. I have changed to a 3 star from 1 star.

Since I had made my reservations over the Internet, I was taken care of immediately and the paper…read morework was processed in a timely manner...However, I waited for over 30 minutes for the car servicer to clean the car. I was told that the previous renter had over inflated the tires on the car to 90ppi...I know...that sounds a little far fetched to me too! Brad and Melissa were very attentive...they deserved at least a 5 star rating...since there were quite a few people waiting to rent cars, and the amount of work they would eventually have to do....their work is going to be cut out for them! Thank you LSB

Twice I have rented cars firm this location and the cars were vary woren and poorly cleaned. One…read morecar had scratches all over it, like it had been vandalized. Something that it didn't see until after fake wash wore off. The car had a crew carwash sticker in the window, like it was someone's personal car. I use this location because of convenience to my home. If I want in a time crunch I would've returned the car and demanded a refund.

They could have told me that they needed a second form of ID when I rented the car. I was out of…read morestate and they said I needed another ID. I did the mobile check in and wasn't informed. The rude lady working here said she left a voicemail that I didn't get. When I travel, I bring the least amount of IDs with me in case they get lost. They agreed to let my daughter rent the car, so that was nice. Then when they gave us the vehicle it was a huge truck that my daughter could barely drive and the gas was double. They said they didn't have a sedan. So, I guess they weren't ever planning on renting to me since I check in and everything was good until I got there. The whole experience was the worst ever and I stopped using Enterprise because of all my bad experiences, but this was by far the worst one yet!!