This location appears to have significant management and efficiency issues. During my visit,…read moreemployees seemed to be moving very slowly, with little sense of urgency or clear direction. There was a great deal of conversation but very little visible productivity. After checking in and paying, I waited approximately 45 minutes for my vehicle to be brought up. The crowd and delays appeared to be caused more by poor organization and lack of supervision than by customer volume. Overall, the experience was frustrating, and the level of efficiency was far below what I would expect.

This location has gone down hill. They are never prepared and not enough staff at the front desk or…read moregetting cars. What is the point in sending me an email to check in prior to my arrival, when I do arrive I still have to wait way past my appointment time. I setup a pickup time because I need to get on the road at that time, not 30-45 mins later. Enterprise is lucky that there isn't much competition. Might have to start using Turo or find a company who is prepared.

If I could give less stars, I would this place is so annoying so unorganized the people that work…read morethere are so rude. I wait in line and as soon as I get up to the front, I give them my last name and they tell me that the car that I had online saved was not there. They told me that they left me a voicemail saying that they didn't have it still never got anything so now I'm fucked and I don't know what to do for my trip tomorrow they also never gave me any solutions on what I could do. They just told me to have a nice day. This place sucks.

with a lot full of small SUV's, you're manager in training told the rep to make me wait until there…read morewas a mid size available. You had several mid-size vehicle rentals that day and I was the only one that had to wait because I chose to be the first one there. I have constant back issue and climbing down into a car is not optimal. That being said, the vehicle they gave me had a chip in the windshield in my line of sight and the cover for the rear-view mirror fell down causing a obstruction of my view. I had to go 30 minutes out of my way to exchange the vehicle and the only thing they next enterprise had available was a mini van, not conducive to my line of work. I then had to drive another hour out of my way to exchange the original vehicle at yet another location. They only had the same model available. This made my travel plans to visit key business locations impossible and cost me an entire work day. I called customer care to request a transfer (prior to reaching the 3rd location) and it was never done, costing me more time from work. I called customer care and requested the area manager call me. They stated it would take 24 hours. I've never receive that follow-up call and its been a week. Is this the way you treat all of your customers?? If this is the case, I will pass it along to my corporate office so they have the opportunity to rethink doing business with your company in the future. I am just one person but if this how you treat corporate renters, maybe the relationship needs to be rethought. On a side note, a previous time I had an issue (same manger in training) customer care gave me 5 free upgrades. What they didn't tell me is that this only works at National, not Enterprise Which is owned by National. The nearest National yard to me is 45 miles away. How does this help me? I would have to take ride share to get there which would cost more than the upgrade. Not very productive on your part nor customer centered.

Good experience renting from here. I took my Honda Odyssey into the Honda dealership down the road…read morefor service recently & since my van would be in their service center most of the day they paid for me to get a mini van rental. They came & picked me up at Honda & had me on my way quickly. The van they got me in only had like 2,000 miles on. There was no issues with pick up or drop off. Thanks guys.

Kind and helpful staff. Respectful Will make it right and rent a car to your satisfaction. Good…read morechoice to select from. Been using their service for many years and recommend you giving it a try.

On main street the best treat me like a million dollars. They know me when I go in and always…read moreupgrade me if I need it. So nice everyone of them that work there. Fred Crumrine

Hailey was amazing when I got into an accident. She was way easier to deal with than anyone with…read morethe other girl's insurance. I appreciated that she was able to get me a comparable car on short notice, and walked me through all of the features. I highly recommend renting from this location!

When we first rented our vehicle it went smoothly. Just wish the guy that rented us the vehicle;…read morewould have told us about the Nissan Rouge. We didn't know anything about the vehicle. Then when we got home and started to pack it. I said to my husband it looks like it too small. We should take it back and get a bigger one. We did not do that! But our trouble with the vehicle started about 1 hour from Vegas (Mechanical issues). I called Customer Service to find out what our next move is. They told me to head to the airport to get another vehicle. We got our other vehicle which was a Ford Escape (3" smaller). 3"makes a huge difference. We had some issues with the Ford Escape, not big. When we returned our vehicle; Cori helped us. We informed her of all the problems and she credit us back the 1st day. Cori was very understanding of the issues we had. When we need to rent again I would like to work with Cori.

I've rented many cars from Enterprise in Tulare without any problems--until today. I picked up an…read moreSUV for the day and returned it after hours, which their website clearly states is acceptable. But Cory, the manager, decided to charge me an extra $200 for the day. I've always returned vehicles after hours without any issues, so this sudden change feels completely wrong. It's frustrating when a company picks and chooses when to enforce rules, especially when I've been a loyal customer. Because of this experience, I won't be renting from the Tulare Enterprise again. Consistency and fairness matter, and it's disappointing to see customer service lose its importance.

Tay, The Manager, is MY-ANGEL! 1st visit with my son after his car was hit. I have a TRAUMATIC…read moreBRAIN INJURY. I am friendly, happy, kind and chatty and wanted to help my 30ish son in several ways. Tay was a gem as my son MOMMMMED-me and shoo-ed-me away.. 2nd visit my car on body shop. Tay received my reservation request and my disability was unique. When she presented me with my rental it was MY-CAR! MY-WHITE-Q3-AUDI! I cried, hugged her and said you are MY-ANGEL! A Thousand Thanks !! 3rd My husband came in for a rental when his car was in the shop. He never mention me, son, my love for Tay...Tay gave him a new Mitsubishi Full-size SUV. He fell in love in 3 days with the car and after the return, My husband traded his car in for the same model brand new Mitsubishi Tay rented him! Last note: all cars were very reasonable prices and Tay called to let us know when insurance was ended and paying on our cc. Updates saying weekly/ daily as needed. Excellent customer service. Excellent attention to customer needs. And above all, Excellent kind, and friendly human nature! Yes, not to forget Tay hires employees just like herself they're all wonderful

I came to this location with my friend so she could pick her car and we were being helped by an…read moreemployee. I witnessed Tay, a manager, being extremely rude and condescending to her employee. It was very unprofessional and it made us uncomfortable.

Keith really came through for me when I needed help during a family emergency. Kindness and…read morehelpfulness means so much during times like this. Thank you.

If I could give 0 stars I would. I booked a jeep compass or similar with the hertz in Visalia for…read moremy trip to Boston with plans to leave the car in San Francisco at the airport. However upon arriving the lady checking us in was rude as hell. She showed us to a car, a Nissan Altima. We let her know that this wasn't going to work because we had 4 passengers with luggage and wouldn't fit. She told us she had nothing else. We were not able to find a car to meet our needs at last minute and ended up driving a personal car to SFO and had to pay someone to go retrieve our car for us. This ruined the start to our trip, we are very disappointed that we were not given a heads up that the rental car co would not be able to fulfill what we had booked ahead of time. Will not go here again. Hertz, do better.

One star rating on this particular day. Oh yah, I remember this day…read more Here we go... My car went Ka-flooey on the freeway and I needed to rent a car pronto. My auto dealership no longer provides rental cars due to some taking advantage of that service by trashing and total'ing the cars. Gee, thanks Hyundai customers. So here we are getting back to the car rental place they referred. Ok, getting a car and picking it up was a breeze. It helps to have all your info in order and an established relationship with this shop. Or so I thought. Ok, so since my car issues were covered by warranty so was my car rental fees. Love Hyundai's warranty. So that means I had to return the rental car since the dealership got my car fixed right away. So I'm on the freeway about 15minutes away from their shop and I know I'm cutting it close so I decide to call them to give them a heads up. The guy who answered was like, "Well we close at 5." Me: "I know this, that's why I'm calling. I drove over an hour to get here and I'm getting off the exit right now and I'm basically right around the corner." You know what he asks me? This guy says, "Ok well can you pull over and read me the card info?" Me all dumbfounded and shocked. "Well if you want me to pull over and do all that, you might as well wait me for so it would be easier to just swipe my card." Duh, right? He acquiesced. So since the auto dealership is going to pay for everything, I'm going to get a credit. I have to cover the taxes and some fees, but the dealership will cover the daily rental fee. This guy, not the manager, seemed all pushed out of shape. On a Tuesday? Really? I got my credit, but I was not happy on the inital suggesstion that I pull over off the freeway to give him my card info over the phone. Not concerned at all for my safety, all about money, money, and let's speed this up so I can end my shift type of vibe. I think this guy's customer service skills needs a refreshing and ya'll need to do better for a paying customer with excellent pay history. I'm just saying. See you some more on Yelp 2026, but at this place...I don't know, I just don't know. Time to share....Go.

My car broke down and was towed to Bakersfield and I made a Hertz reservation but when I arrived…read more(I'm from Las Vegas) , Hertz was closed for a 3 hr lunch (!?). So I walked next door and BOOM got a car and was on the road within 20 min. Thank you for being there for me and covering for Hertz's error!

I had the worst experience in returning my rental car at the Hanford Hertz Rental office. I arrived…read morearound 106 pm July 1, 2026 and saw a sign saying out of office for a moment. I assumed that the agent Steven Gomez was out eating lunch. However, when he came back at 143 pm or so holding a box of Little Caesar's Pizza, in my mind I questioned where he was at that he is holding a pizza that he's going to eat behind the desk during his working hours while he closed the office for at least 37 minutes? In my experience renting from Hanford Hertz Office, I couldn't recall this office being closed for lunch at all. the Enterprise Rental Office in Hanford, or the Avis/Budget Rental Offices in Visalia also don't close their respective offices for lunch. this is totally unacceptable in my opinion. I DON'T RECOMMEND FOR ANYONE TO RENT AT THE HANFORD HERTZ RENTAL OFFICE.

Great customer service and car. They insured a quality car at a decent price. Friendly and customer…read moreserviced.

the people are very nice here, but just because you reserve a vehicle doesn't mean you'll get one…read more 5 months ago we reserved 2.... a luxury and a minivan for our family of 9. they have no luxurys here the day we arrived, so we are waiting on a mini van now...and on the mini van we wanted, they tried talking us into smaller second car. again, people very nice here, but if you reserve with National, all that does is lock your sale into them and nothing in my opinion with what the car you prefer to reserve.

National Rental Car drop off in Fresno International AirPort was effortlessly fast. Our Jeep…read moreCompass was clean, comfortable and just a smooth ride. I said Rental Car Drama because I was being charged for mileage and this has never happened before. We're professionals right, so I just asked for the receipt so I could deal with that later. The agent didn't know how to print the receipt. Crazy right but he got assistance and we were on our way.