Horrible location. The guy behind the counter was rude to the male customer in front of me who…read moreasked him for a phone numbet so when I asked a question about the deposit and questioned the amount he said I was rude to him and cancelled my reservation leaving me stranded. The customer in front of me was extremely rude but because I was female he took it out on me. He didn't even respond to the guy who was very rude to him. All the bad reviews about the counter staff here are correct. Believe them!!!!

The customer service at this location is exceptional!!!!…read moreDylan, Nate, and Donald were ALL extremely helpful, polite and accommodating. I would suggest this location in Duluth, GA as your first choice for a rent-a-car. Dylan is willing to go the extra mile and does! He listens and understands exactly what you need at the exact moment. Nate smiles as soon as you come in the door and goes above and beyond your expectations. Donald was the last staff member to assist and mirrored the same customer service as the other staff members. He walks with you to your rental vehicle, opens your door, and makes sure you are completely satisfied before you leave the establishment. In closing, the collective efforts of Dylan, Nate, and Donald created a highly positive and accommodating experience!!!!

We traveled over three hours to visit Infiniti of Gwinnett after finding a vehicle advertised…read moreonline that we were interested in purchasing. Unfortunately, upon arrival, we were informed that there had been an error in the system and the vehicle that was advertised was not actually available for sale. To the dealership's credit, the staff was professional, courteous, and apologetic about the situation. They also offered to discuss pricing and potentially negotiate on another vehicle. However, we were not interested in purchasing a different car, we made the trip specifically to view and potentially purchase the vehicle that had been advertised online. The dealership itself was clean, beautiful, and well-maintained, and the customer service we received was positive. However, traveling more than three hours based on inaccurate online inventory was frustrating and left us disappointed. While we appreciate the staff's professionalism, the error ultimately put a bad taste in our mouths and made for a very disappointing experience. I would encourage the dealership to ensure its online inventory is accurate so that future customers do not make a long trip based on incorrect information.

On the search for a new car and saw one on the Infiniti of Gwinnett lot that I wanted to check out…read more The salesman took me to the car and immediately started calculating the price of the car before I even got a chance to look at the car or test drive. He then took me in his office to continue to discuss the price and brought the manager in to tell me they are a non-haggle dealership; I still did not have a chance to test drive the car. The manager finally asked if I had driven it yet and I said no, and she gave the salesman a look. We went out to the car and the car wouldn't even start. They had to try to jump the battery multiple times. This is one of the worst experiences I've had at a dealership.

This is my favorite car rental location. I have used it over last 5 years for both work and…read morepersonal rentals. When reservations are made in advance, I am able to get the car type that I request as they have the ability to pull cars from the Airport fleet. The cars are always new and low milage.

I booked a reservation days in advance only to get a call from the lady who works there that she…read morehad given my reserved vehicle at my rate to someone else and wanted ME to call other AVIS locations to find a replacement! Why should I be punished to do this Avis Employee's job when she failed to keep the reservation that I prepaid for?!! I then asked her for her supervisor and she said she hasn't seen him that day and that I would need to talk to him myself!!! So I made a complaint to the corporation about this branch and I took my money to a better car rental company-- I'll be taking my loyalty to somewhere else

The rented me the most raggedy car they could find. Smelled like smoke and interior was ripped up…read moreand so much was broken in the vehicle. The associate help me also had a horrible attitude. Corporate needs to give this location a performance review and audit.

Very poor customer service. On Monday, 9/9/2024 , The vehicle pickup was prearranged via…read moreProgressive Insurance the week before. My encounter with the assistant manager at the Enterprise location of 3050 Satellite Blvd, Duluth was very, very poor. The Assistant Manager customer service at this location was dry and unfriendly. In my opinion I was not treated as a valued customer. In light of the vehicle reservations being established days earlier, I waited nearly 45 minutes after my initial check in at the counter with the assistant manager. He failed to provide me with an update about the delay, it wasn't until I inquired about the delay that he responded saying it will be 5 minutes, during this time I witnessed at least 3 customers come in a pick up vehicles. I inquired again several minutes later about the continued delay and was told the vehicle was being cleaned. Several minutes later I was presented a Nissan midsize vehicle, the interior looked as though someone had blew their nose over the seats and it was left to dry. I pointed this out and was told that the vehicles were detailed however, it was clear to me not much effort was made to provide me with a clean vehicle. After pointing out the condition of the car, I was eventually provided with a minivan. Overall the customer service at this location was poor. I would not recommend this store to anyone. The only saving grace for this location was the intern named Sarah. She should be manager

We had better luck with Hertz then Enterprise. Thank you to Hertz for making things easier.read more

DO NOT EVER come here expecting actual customer service, professionalism, or even basic competence…read more We had a 6:00 p.m. reservation for a car that had already been paid for. We arrived at 5:20 p.m., only to be told that they closed at 5:00, even though the door clearly says they close at 6:00. Apparently, posted business hours and confirmed reservations are merely suggestions here. Then we were told there were no cars available. No one attempted to help us locate a vehicle at another location, offer a reasonable solution, or take any responsibility whatsoever. We were simply left to fend for ourselves after already paying for a reservation. And somehow, the "solution" Raya offered was for us to pay an additional $80 on top of what we had already paid. So let me understand: the company failed to honor a prepaid reservation, had no car available, provided no assistance, and then expected us to spend even more money to fix their mistake. Incredible. Raya, the woman with the glasses, was also rude, snarky, and disrespectful to my father. Her attitude was completely unnecessary. What was especially interesting was watching her suddenly discover warmth and friendliness when she began flirting with another male customer. So clearly, pleasant customer service is available. It is just selectively provided. The service was nonexistent, the attitude was disrespectful, and the entire experience was unacceptable. Management needs to address both the reservation practices at this location and Raya's behavior. Customers should not be left stranded, disrespected, and then asked to pay extra because the business failed to provide the service it already accepted payment for.

Run. Run away. This place offers crappy service and they are cheap! One problem after another!read more

I've rented here and they have a great flat rate per day and rates doesn't fluctuate like the big…read morebox rentals. You'll have limited mile but if you're driving locally then this is great place.

I always rent from this location. The customer service has been great. They will pick you up and…read moredrop you off if need be. Always get good cars, my last two rentals were fully loaded Chevy Impala and Ford Edge. I used to rent from Enterprise, but always found their location and cars to be trashy. Now I have status with Hertz and I get to select any car I want!

I had and reservation for a rental through my insurance being that my car was in shoppe from…read moreaccident. I was never notified of deposit which is fine but had I known upfront I could have prepared. Well my card was inactive my husband which is on the same acct was not allowed to use his CC ( this is what the hertz man said) I was stuck there until my husband was able to come get me, non the less did I mention I was stuck carrying a car seat and 2 bags. Well once he came I called insurance had reservation switched to enterprise and guess what I have a rental with no issues. Went to enterprise told them what was going on and my experience I just had at hertz. The man said no worries we will take care of you. And they did. Kudos to enterprise at Honda collision center. As for hertz I'm disappointed I've been renting with you guys for YEARS!

Another horrible experience. The day before my pickup I went…read moreup there to the Norcross location to make sure my rental was confirmed as I never received a call. There I was told the young man called at 7:45am...lies...no one called... and why would you call that early...they just laughed. I went back rental day at 1pm...my pick up time was 12pm...I was told the car for me had a crack in the windshield...I only needed to wait 20 or 30 minutes more... Again no call... They are not busy and refuse to answer the phone. I had to go back up there...I did not get a car until 4pm...and with a Crack in the windshield. 1/4 tank of gas...I was asked if I wanted it like that or to have it filled up...unreal... They give you the cheapest cars for full price points or payment... No apologies or concession for this and no concern for the lateness.

Monique was so nice, courteous, and overall really pleasant. I've been having a fiasco of time…read moretrying to get a car through my car warranty company. And getting a car at this location (albeit a little odd) the experience was A1. The dealership called over and arranged a car pickup from Enterprise. The car was ready at the arranged time, cleaned, and a walk around. I received a red Toyota Corolla. It's clean, fully gassed, low mileage.