Great service at this small location! I was a bit…read morediscouraged when I saw the outside looks of this place- it looked a bit downtrodden- but the service, the good information and kindness of the guy who took care of my issue were excellent- plus they had my replacement care waiting for me! So once my turn came around (there was once customer ahead), he took care of me, checked the old car in: it needed oil And a tire was going down- and gave me a new car to continue our excursion. In all it must've been 30 minutes which is fantastic considering other times when I've had to wait forever... and there was a customer already waiting after me, so the location keeps very busy. Thank you for quick service! Enjoy.

They were late to open. Car I reserved not available and charged more for the only cheap car they…read morestill had available. Not a lot of options over here. Prob rent from somewhere else if you have the op. On top of that car was dirty

Nissan Pathfinder was a great drive on our road trip. The insurance was surprisingly HIGH! They…read moreget you if you need full coverage. Unlike Enterprise where you only have to buy one option for $32.00, Avis/Budget (not so Budget) makes you buy two options for full coverage, a total of $51.00, EXTRA a DAY!!! I told the agent the inside of car was dirty and had a smell, which turned out to be a moldy sandwich and chips. He didn't even apologize. Good luck if you're renting from them. I will definitely shop around and PRICE THAG INSURANCE!!!

I made a reservation for a specific day and called the day before pickup to adjust my pickup time…read moreby just one hour. When I spoke with the person who identified himself only as "Hudson," claiming to be the owner, I was told that a car might not be available at the old or new time because they were waiting on returns from the airport. This was surprising, as I had not been informed of any availability issues when I originally booked. I tried to understand at what point I would have been notified, especially considering the possibility of needing the car at the exact time it was reserved. Instead of addressing the concern, he told me I could make a reservation somewhere else. There was no understanding, no empathy, and no indication that he cared about the inconvenience. What if no other cars were available in the area? His only alternative suggestion was to go to the airport--an option that is typically much more expensive. Based on this experience, I would not attempt to rent from this franchise again.

Once again I could count on David from Reliant Rent A Car. Eight years I've been able to count on…read morehim and his team to fix my cars. Awesome service, fair prices and I always drive away feeling safe in my car again. Seriously, if you want great customer service this is the place and David is THAT guy!

Known Dave for years and he always helps me with my cars. I've even bought a car off of him. Great…read moreplace and crew.

Best rental car service EVER!! I have rented several cars in this metroplex, & this place is the…read morebest!! Very friendly & excellent customer service, nice car, & they are very quick at getting you to and from the airport! Highly recommend!!

REAL REVIEW! THIS IS A REAL REVIEW! Do not RENT from this place. My father was a loyal customer…read morepaid almost $350 a week for a whole year. Before then they were barely even gave him decent car when he wanted to switch out the car or the vehicle that he did get it and always made an excuse as to why they couldn't give him a decent car . Yesterday he was involved in an accident where instead of this company doing the right thing he had already paid them $333 for the week. This company refused to give him a replacement car after he paid his money. Instead, they wanted all the information insurances , but they did not want to do the right thing. He went to the hospital due to the accident. He took the necessary steps in resolving the issue. He asked them could they give him a replacement car since he already paid for the week and they simply had said not until they get all the claim information resolved, which is understandable but everyone knows when you get into a car accident in a rental car they give you a replacement. They ended up following him instead shut the vehicle down and left him stranded on the road. David was so unprofessional over the phone, how dare you all sit up here and treat an older person like this after he's paid you thousands of dollars and has been a good paying customer. David decided he was going to be rude and hung up twice in my face! You all are disgraceful, incompetent and need to be reported. You charged an obscene amounts for old vehicles and have no respect for your customers! With this review in mind go where your money is respected these people clearly don't respect anyone's money and do payments through ZELLE!!! he has paid this company for over a year and still took his money and told him that they were gonna give him a credit, knowing that they wasn't going to lend out another vehicle to him!

At first I wasn't sure because I didn't see any reviews and I had never heard of the company…read morebefore, but they were wonderful. They are very close to DFW and picked me up in approx. 5 minutes. The car met my needs. Price was competitive. The owner was very friendly and informative. Gave suggestions to avoid tolls. Was available at odd hours. Flight got in late and departing flight leave early. This was overall a very good rental car experience. I highly recommend.

Great company. Service was personable and first-rate. Car was clean and newer. I noticed one of…read morethe other Yelpers mentioned a sketchy location. I wouldn't describe it as such, it is in an office park, not where you would expect to see a rental car office but definitely not sketchy. I was planning on walking there and I was a little worried after reading that review.. but it's in a nice area.

Hit and miss. First experience fantastic guy went above and…read morebeyond, worked to find a vehicle that would suit my needs and assisted with transferring my gear from my car to the rental. He was fast, professional, courteous and knowledgable. Second experience one person behind the computer the other playing on his phone. When I asked to pay for an upgrade but not the warranty I the on at the computer breathed out heavy. The person playing with the phone was asked to bring up the car, and he said that he needed to borrow the gas card and put some gas in. He came back 10+ minutes later, and as the car was wet he must have washed it as well. Having seen the vehicle at a distance the exterior cleanliness was not an issue. What was an issue is to bring a car after "filling" it, to only 3/8 of a tank. The return process was fine and both the vehicles were in great condition, and handled perfectly.

Horrible customer service! The Guy with glasses that's blading was rude and not helpful at all. If…read moreyou don't like your job quit and do something else.

Enterprise Left My Family Stranded - No Help, No Notes, No Accountability…read more I don't write reviews often, but what my family and I experienced with Enterprise Rent-A-Car deserves to be called out -- loudly. While traveling through a remote area of Mississippi, our rental car got a flat tire. We had two dogs, heavy luggage, and no access to rideshare services like Uber in that location. We called Enterprise Roadside Assistance multiple times, only to be forced to repeat the entire story over and over again because no notes were taken or shared between agents. Each rep -- clearly reading from a generic script, possibly from another country -- showed no urgency, no ability to act, and absolutely no awareness of the seriousness of our situation. We were passed around and placated, but not once were we helped. At one point, an Enterprise representative had the audacity to tell us to call the police for a ride. This response was not only dismissive but unacceptable -- Enterprise should have been responsible for helping us, not pushing us onto local authorities. Eventually, a tow truck arrived -- and took the car, leaving us behind stranded at the gas station in a remote area of Mississippi with all our belongings, pets, and no way to get to safety. Let me say that again: Enterprise took the car and left us abandoned at a remote gas station off the highway in Mississippi. Enterprise offered no ride, no replacement vehicle, and no support. It was only thanks to the kindness of the tow truck driver, a third-party contractor, that we were rescued -- he returned later, after his job was done, to take our family to a hotel in the dark. We were stranded over 5 hours before he returned. Which is not his fault, it simply speaks to the lack of help Enterprise provided. And it didn't stop there. When we finally got a replacement vehicle and returned it days later, the branch manager offered zero sympathy. No apology. No accountability. Instead, she just voided the rental transaction entirely, as if pretending it didn't happen could erase what we went through. Not even a "Sorry this happened to your family." This was not just a customer service failure -- it was a complete systemic breakdown in responsibility, safety, and basic human empathy. Enterprise abandoned a family with pets in a dangerous situation and couldn't even be bothered to say "we're sorry" afterward. Enterprise: you failed us on every level. You endangered our family, dismissed our concerns, and erased our experience like it never happened. If you're considering renting from Enterprise, don't. When things go wrong, they are nowhere to be found -- and worse, they won't remember you even called. You're on your own.

This place is unprofessional. I made reservations online. Then same day and next day called…read moremultiple times each day for questions on reservation no one answer the phone ever. The automative puts you on hold then says no one is available and you can't leave a voicemail!! The clerk is not doing there job cancel my reservation going to another enterprise.

This is my second time renting at this location and I've rented with their Houston location like 5x…read moreso I'm pretty familiar with their process and because of that I never make plans on the day I fly in lol. Their wait times are quite absurd, I think this last time I waited about an hour and 15 mins but honestly to be expected since they usually take about 15-20 mins checking-in one person and there's usually only 1-2 workers on shift. This past experience was actually better than the first because of the customer service I received once I made it to the front of the line. I don't remember the workers name who checked me in but he was very friendly and it went a lot quicker because I checked in on my phone and had my insurance card ready. Okay now the ONLY reason I'm writing this review is because of Rian, the shuttle driver that was on shift when I returned the car! He provided amazing customer service by not only allowing me a couple mins to grab my things and make the shuttle that was just about to head out when I was pulling in but he also surprised me by doing the check in process himself. I don't think I would've made my flight had it not been for his kindness and willingness to go above and beyond! If I rent with you guys again, it will definitely be because of the actual workers so maybe y'all should hire some more and increase the daily rates by $10-$15 to compensate for the increase in payroll.

Absolute bait and switch--avoid this place at all costs!…read more I've been renting cars for over 20 years and have never experienced such aggressive, dishonest upselling. I booked this rental expecting to pay around $289, but by the time the agent was done "adding on" fees, my total ballooned to $830.60. The worst part was being forced into a $35/day "unlimited mileage" charge ($315 total) that I explicitly told them I did not need. Even with a standard 150-mile-per-day limit, I would have had over 1,300 miles to use--way more than necessary. On top of that, they tacked on a $134.91 "Tire & Glass Pack" and $270 for CDW. They also bury a predatory late fee in the fine print: if you are even slightly late, they charge a massive $129.37 per day plus taxes. I should have gone with Enterprise for $500. Instead, I ended up paying nearly double that for a Chevy Trax. I will never rent from Easirent again. Save yourself the headache and the money--go literally anywhere else.

National is the only company I will use. Just like all the other locations I have dealt with. This…read morelocation is no different. I still received great customer service and even was directed to a better car option, than the one I reserved. Word of advice for this location. Your GPS may direct you to the main location, for the initial rental when you're looking to return your car. Instead of turning into E 38th street. Continue down N service rd and turn down , S airfield rd and turn onto passport ave. Follow the signs then to your respective rental company.

I use National when renting cars for work. Pickup at DFW is always very busy but this day it was…read morefine. It was a Wednesday, mid morning and I did not have to wait long for a shuttle bus to the rental plaza. Elliot was the driver and got us there safely. They had a decent choice of cars, I chose a small jeep. The check out line was slow but they opened up more lanes as the line was building. The return: Kat checked me in when returning the car and was very quick and pleasant. Strange thing is there was an extra key fob in the jeep. I told her about it and she actually thanked me for telling her. The return shuttle process is really bad. So many people on the shuttle yet they keep adding people that are going to the plaza. They should empty the buses a little more or run more to relieve the crowds. Lots of people getting on and off. We had to shuffle around with big bags, reaching around people, some had to get off in order to let others pass. I got my receipt right away via email.