No problems to report. Online reservation using my Enterprise Plus account and pickup went smoothly…read moreand quickly with no wait at 10 am opening time on a Sunday. Not many locations are open Sunday's, so this was close and convenient for me when I needed an SUV to move a piece of furniture. The car was a new VW Touareg and it was perfect, even though I reserved a small-size SUV. There was no up-charge for the class upgrade. Nice! I returned the car the same night after-hours and used the key drop box located near the entrance. In the morning, I received a receipt of return and the fee was charged to my card. That was easy! Unfortunately for me, I did leave my sunglasses in the car and had to return the next day to pick them up. The staff was very accommodating and had set them aside for me to grab when I came back. Great overall experience and I'd gladly rent here again.

ad car rental for 2PM on Sunday. Arrived at exactly 2PM and they closed and locked the doors. Two…read moreemployees inside saw me at the door and scrambled to get out of the office. I went to an open garage door on the side and they closed that on me. I went to my drop off car and both sped out of the lot totally avoiding me! SCUMBAGS! If this is how Enterprise treats their routine customers, THEY LOST MY BUSINESS at this location!

I rented a car, and when I made the reservation, I was quoted one price; however, in the end, they…read morecharged me more than double. They claimed I had requested "full coverage," even though I had specifically told the representative assisting me that I only wanted liability coverage. The person who assisted me--a woman named Sonia--was arrogant and rude. This took place at their offices located near the Los Angeles, CA airport. DO NOT USE BUDGET UNLESS YOU WANT TO GET ROBBED.

Terrible service!!! We reserved a moving truck 3 months out to move my sick father who is going on…read morehospice from Pennsylvania to Virginia. On the moving day we woke up at 3 am and drove 6 hours to Harrisburg only to be told they have no trucks for us. The woman at the counter didn't even apologize. She said "corporate should have called". But nobody called!!! When she got to work that day and saw they have no trucks, why didn't she call?! I asked her if she could locate one for us at a different location, but she said "no, you need to call them yourself". So I was on hold with their 1-800 number for 20 minutes, and they finally came on the line and did me a "favor" by not charging me a cancellation fee!!! Preposterous! Thank God for U-Haul down the street who came through for us at the last minute and were amazing! U-Haul now gained a customer for life and Budget lost one!

Customer Service by Scott on Saturday afternoon at the airport counter was fabulous. He had so much…read morepatience with someone else on the phone. And with my weird reservation, he fixed everything and made my car rental super easy! My Nissan Sentra was perfect and it was clean and brand new. The rental facility was clean and neat, and the cars were easy to find.

Definitely do not trust these people. I had a rental ending at 10:30am. I returned the car at…read more5:11am and I took a picture of the dashboard with the odometer and time. Yet they charged me a late fee. Of course it is impossible to get them on the phone. On the internet it is the same thing, they keep diverting the issue. This is how they treat the gold member. Wow! No more hertz for me

I rented a car from here for a week for a work trip. Their cars were limited but luckily they were…read morechecking a bunch in when I arrived. The car had damage, but it wasn't noted. Luckily, I didn't get accused for it. Turn in was weird. I dropped off before hours and a lady came and asked me for the keys. Luckily it was an employee because I was second guessing if I just handed the keys to a thief.

Be cautious of lots that make it difficult to inspect your rental before driving off. I found a few…read morethings that made my experience less than ideal. It was taken care of via a professional price reduction.

The only car rental company I use. You have a wide selection of clothes that are always clean and…read moreready to go. The customer service is always friendly and helpful.

MDT is a smaller station and so they do not have an Emerald Aisle, but the folks at the counter…read more(there is a designated line for members) were super nice and pretty much let me choose from whatever they had. No Charger (which I prefer) but there was an Edge. The lot is very close and under cover in the garage. No complaints here!

Great experience last three rentals and always the cheapest option. New location is even closer to…read morehome, so that's a plus. Join the gold rewards program to earn points. I just joined so I lost out on my last two rentals. Use your favorite discount code (mine is VISA infinite) for exclusive discounts. Weekend rental prices cannot be beat!

Just like the photos of this location, there's no one here. No one picks up the phone. No one comes…read moreout for pickups. When you call corporate trying to get help they tell you the managers will call you. But they don't. I'm shocked Hertz lets this location still carry their name.

We were picked up by a lovely young lady in Nissan and was taken to the premises to pick up our…read morecar. She was extremely nice and professional and the good thing about this company was that there was no wait, no hidden fees, no anything, the only thing I would comment is that they list many different models and cars on their website such as Jeep and others however they do not have these cars. The upside is the fact that Avis is their sister company so when dropping off the car time comes you can just drop it off at the airport. We will definitely go through them again if we were to visit .

DO.NOT.RENT.FROM.THIS.COMPANY!! 2 Adults, 2 babies under 2,…read more3 suitcases, and 1 infant car seat. We had a reservation in H-burg for a midsize car and one more car seat, and we arrived on time. I did not realized they were offsite - not worth the headache, fyi. I also had called that morning from our departing airport to make sure they had our carseat that was reserved and reiterated that I had a reservation for that night. When we arrived, we went to the AVIS counter, who tried to call them, with no luck. I was told Payless closes at 6 and often leaves w/o fulfilling their reservations. Needless to say, because of needing a carseat, we were left with few options for rental companies. Thankfully, Enterprise pulled through, gave us a good rate for a walk-up and even helped us get everything to our car.

Beware! They asked me if I'd be ok with a different vehicle than the one I prepaid. They snuck an…read moreup charge on my credit card! I disputed the charge and they offered less than half of the amount only after several phone calls to management. Never again will I use them.

I used my rental car on the PA turnpike and went from the West Shore exit to King of Prussia to…read morevisit my cousin in Norristown, I returned the same day on the same route. I was charged for traveling from the West Shore to Reading and return. I did not go to Reading. I called and received no information other than they would review and then received the same bill in my email with no explanation. AVOID renting from budget at the Harrisburg International Airport as they will charge you for travel you did not take. I am out ove $50 due to their incompetence and unwilling to listen.

This is an amazingly customer forward group. We had a small issue with a car--it was not an error…read morewith the car but my comfort in the car--and they were happy to help. Ben, the manager, couldn't have been nicer. We also found a set of keys in the car and also wanted to return them to the Alamo location as we were sure someone would miss them. So, upon returning the keys, Ben and his team were happy to switch out our car. This is what customer service should be and these people get tip honors. Kindness. Quality clean cars. Happy to help if they can. Friendly. Caring. We will always rent from them when in the area. Thanks for caring! You should all be proud to be a part of this team.

I picked up my car 6/11/25 and dropped it off 6/16/25 with ease, and the car I wanted was…read moreavailable . The young man at the counter Jayvon C. was OUTSTANDING. He was very professional, pleasant, and knowledgeable, (Excellent customer service skills)! Everything went absolutely perfect from pick up to drop off to Customer Service. Thank You again! I will rent from this location whenever I return to Harrisburg.