DO NOT RENT from here unless you want to be SCAMMED! They will tell you one price before you drive…read moreoff & will be charged something completely different. I was told the $300 Safety Deposit would be returned to my card after I brought the car back on time ; the car was brought back clean, in perfect condition and gassed up and they will only return half! Definitely a shiesty & shady franchise. SAVE yourself the headache and just go to ENTERPRISE or through TURO; because they will at least be honest & uphold their contract!

Awful! What is the purpose of reserving a vehicle 2 or more months in advance and not be able to…read moreget what you reserved? We have to drive all the way to Tupelo, MS to get what we booked at Mt. Moriah location in Memphis, TN. Awful! Very disappointing. No one answers the phone and when connected, you're mysteriously disconnected.

Huge thanks to this dealership for undoing the absolute carnage I unleashed on my Jeep Renegade…read morebrakes. Armed with nothing but a socket set, false confidence, and a "YouTube certified" degree, I managed to pop the e-brake cylinder out like a teenage zit. They stepped in, fixed the disaster, finished the other side, and somehow managed not to laugh in my face... at least not while I was watching. Yelp high five to you all!

I would give zero stars if I could. The buying process at Landers of Southaven, MS seemed like a…read morebreeze at first, but it quickly turned into the worst car buying experience I've ever had. I was promised several things that turned out to be lies. Four months later, I still haven't received a single call back from my sales rep or the dealership. I was told I'd receive a second key that was supposedly at another dealership--now I'm being told they don't have one. My check engine light came on shortly after purchase, and after driving 3 hours to bring the car back, it sat at the dealer for over a week just for them to "reset" it. The very next day, the light came right back on. On top of that, my sales rep promised a few additional issues would be taken care of, but I've never heard back. This entire experience has been nothing but broken promises, wasted time, and poor customer service. I would not recommend Landers of Southaven to anyone.

Everything. Customer service. Attentiveness. Professionalism. Everything is lacking. This place is…read moreabsolute GARBAGE. These employees were trained to appear knowledgeable, but actually don't have the slightest clue when it comes to solving a problem. Bring without a solution, they at least could've been accommodating in terms of customer service, but that was also absent. The employees run around on the clock goofing off, snacking about, and getting paid to waste their customer's time. Incredibly disappointed at how we were treated at this location.

Always great people that work there. No bad experiences. I have rented from them for 4 months now.read more

TERRIBLE experience!!! I had reserved a car for today and when I got there, they said they didn't…read morehave any more cars. There was no phone call, no text, and no email alerting me that I was not going to have a car to rent so that I could have looked elsewhere! This totally messed up my plans and is absolutely inexcusable! They didn't even offer to help me find a car at one of their other locations. They just said, "Sorry". That is exactly how I would describe the three employees who were "working" today! (NOT)

Do not rent from the Hertz on Goodman Rd in Southaven MS location. The Hertz workers are lazy,…read moreunhelpful and immature. When setting up the reservation, I stood there waiting for 20 minutes while there were three people (including the manager) laughing it up and carrying on in the office. They forced me to give them credit card information, even though I was not picking up the vehicle. When I returned a week later to cancel the reservation because considering the astronomical cost of the rental, I did not trust that Hertz would provide a vehicle that had been serviced properly. The rental location claimed that they could not cancel the reservation; said I would have to do it myself online. When I requested the manager the agent said she would not get them and would not help any further. Trying to cancel the reservation was a nightmare getting past AI and customer service people who did not know what they were doing.

National has never let me down. Every time I've rented with them, the experience has been smooth,…read morereliable, and hassle-free. For this trip, I decided to try Enterprise because the neighborhood location was more convenient. I confirmed my reservation the day before and even completed the online check-in. Then, just 3 1/2 hours before my scheduled pickup, I received a call saying they didn't have a vehicle available. There was no solution offered--just a canceled reservation and a last-minute scramble to find a car for a one-way, long-distance trip. I immediately opened the National app, booked a vehicle, and had absolutely no issues. What's most surprising is that Enterprise and National are part of the same company, yet the customer experience couldn't have been more different. National once again proved why they've earned my loyalty with their reliability and consistency. When I need a rental car, I want confidence that it will actually be there--and National continues to deliver.

Not happy with how this branch treated me and how it chooses to enforce its policies. For context…read moreMemphis is an area i travel to frequently for work and have had 10+ rentals from this location in particular. I arrived from a late flight and provided my documentation upon exit from the garage, and this branch chose to deny me my rental because of my temporary drivers license being slightly older than 30 days old (delay from DMV, but temporary license was still valid and would remain valid for the duration of the agreement.) This policy in and of itself i find ridiculous to arbitrarily decide when to honor a government issued document that hasn't expired, nonetheless i would accept this if the policy was well communicated. Nationals corporate policy states it accepts temporary drivers licenses as long as you provide additional forms of ID (i provided both my original expired license and passport with the temporary paperwork). The corporate policy is all focused on verifying identity, which i provided adequately. Unfortunate this how this branch chooses to treat its loyal customers.

Alamo Rent-A-Car in Memphis…read more From start to finish, our experience with Alamo in Memphis was top-notch! Marcus got us off on the right foot by helping us find the perfect vehicle for our family reunion a Honda Odyssey, which was a fantastic upgrade from the Pacifica we originally expected. The real star of the show was Miss June, who made us feel like family from the moment we met her. She not only welcomed us with open arms literally but also gave us fantastic recommendations for local restaurants and attractions. It was like getting a warm Memphis welcome from a long-lost relative! When we returned the car, Victor ensured everything wrapped up smoothly, making the entire process seamless. All in all, we had an extremely positive experience. Five stars, hands down, for the wonderful team and the fantastic service at Alamo in Memphis got my pictures I would have more but Mrs. June got me wrapped up in her stories I wish I recorded it...

Other than, the extremely long wait which was about an hour and half, everything else was nice…read more The lady who checked me in, was very nice but thought that I was probably a youthful human trying to get a car. She questioned me to be sure I was me, even after printing out the documents and while holding my ID and my real credit card. She asked me a couple of times , my information as stated on my ID and on the paperwork. I prepaid for everything, weeks before my arrival therefore, I'm not sure why she treated me like I was trying to break into ft Knox. I low-key wished that everyone was like her because, she was very professional and did her job as if, she owned the joint. If everyone were like her, we'd never have fraud going on. I noticed that she didn't treat others this way which was a little questionable but I could only think that it was probably because I appeared to be a youthful human trying to rent a vehicle under someone else. I didn't take it Personally but did wonder why me. Lol The 2 lady's who worked this shift, were moving as quickly as possible. It was nice that a 3rd fella joined the 2 ladies to help speed up the line because that was a super long wait. They all deserve 7 weeks off with pay honestly because they worked hard! I tried to "skip the counter" as I always do when renting vehicles but, it never works online when signing up with Alamo and on top of that, I find that, you still have to go to the desk to go over everything again anyway... please fix this system before the winter Holidays. Sheesh! It's really nice when you're able to skip the line and walk right out to get your vehicle! I found that no one was able to sign up during this trip and that we all had to wait in line to greet our car and keys I was grateful to be able to get into a brand new vehicle with only 7 miles on it! I was the first to drive it and loved it!!! When I walked out to get the vehicle, the car attendant was bringing a car up to another customer but made me walk all of the way to the front of the garage after pointing for me, to go get my vehicle. WOWWW!!! I was like, "oh so you're really going to make me walk all of the way over there with my broken wheel suitcase, and carry on bag, to get my rental" lol What a rough experience!!! Happy it was a brand new vehicle #Blessed #Blessed I will definitely need to look more grownup returning here, so that, these humans respect their elders sheesh!!! The only problem was that as I was driving out of the airport and already on the freeway, I noticed that the hood was up, in which, I ended up having to get off in a sketchy part of town to close it, at a gas station surrouned by police who weren't in site. A homeless guy sitting on the step in front of the caios seen me get out of the car and told me to be careful because, someone might kiss me, but take the car. Lol I shut the hood down, locking it, and jumped back into the suv and zoomed outta there fast, quick and in a hurry! It was super late/ early morning out and humans were coming from bars and clubs I reckoned. The SUV itself was nice and served it's purpose. I'd rent with ALAMO again as I've done many of times but next time, I'll try to look more grownup, to avoid the interrogation. Lol I'm just glad that our plane landed before closing time because Alamo was closing as I was leaving in the rental. The lady at the gate who checked me out of the lot, was amazing and such a sweet human. She deserves a year off with pay because she was just a great soul. I'll be returning and when I do, I'll try to get there earlier. Hopefully by then, the "skip the line" will be working properly without pause. Thanks to the entire crew except for MRS YOUR CAR WAY OVER THERE, GO GET IT I would've given you guys 5 stars had " skip the vounter" worked