This is not a Hertz!! This is a privately owned business. They do not allow drop off at a different…read morelocation. Total rip off!!!

They went home and simply abandoned us on a normally scheduled flight arrival. What on earth kind…read moreof an airport car rental company is this? The Avis desk right next has a lockbox for their customers. The idiots at the hertz desk might have "borrowed" a spot in the lockbox. But no, nothing at Ithaca airport at 11pm. NOTHING.

This location is easy to access and small enough that it's never TOO chaotic when wanting to pick…read moreup a car. The employees have always been helpful and efficient, and the drop-off is pretty simply. But two things: first, the drop off of the car isn't very convenient to where you need to return the keys. The return parking lot is on the other side of the building of this (very small) airport. And then there's no easy way to get back to the front of the location other than walking a longer way. It's not awful and is totally possible, but it's also awkward and kind of annoying. And oddly enough, I never get a receipt from this place. At Enterprise, if I drop off a car after hours, I always have a receipt emailed to me whenever the shop opens. But at this Budget, I have never received a receipt from a drop off. And they tell you to turn in your documentation/paperwork when you drop the key off, so you're kind of left with no paperwork? It's so strange, and I wonder if this is Budget-specific or if this is location-specific. Interesting. Either way, this location is the only Budget in Ithaca and is conveniently located near my home, so I'll still continue using it. But it does come with its downsides...

Called to let them know I would be there a day late due to a flight cancellation; customer service…read moreassured me that if I updated my flight info, they'd update my reservation. I arrived around 3pm at Ithaca-Thompkins airport the next day to find that Budget's desk is closed at 1pm Saturdays. No heads-up from customer service, no alternative solutions provided. We went next door to Hertz who was happy to help us, friendly, and had multiple vehicles to choose from.

Car was dirty, I asked the agent if someone could wash the bugs/dirt off, she told me their hose…read morewas broke. No one cares about their job anymore and clearly Avis doesn't care either.

Extremely disappointed with Avis service in terms of car maintenance which result in jeopardizing…read moredriver's lives on the road. I rented an SUV from Ithaca airport on Feb 16. That night the "service engine" light was on and the front passenger side seat was broken and unable to seat passenger. I had to drive back to Ithaca airport (risking my life on the road) to exchange for another SUV, which was a piece of crap as well. The remote control was not functioning well. It often took 10 seconds to repeatedly pressing on the remote in order to lock or unlock the car (this is extremely tough under severe cold snowy weather). After 3 days several of the "service requirement" lights were on at the same time including "service engine", "steering wheel", "brake". I had to jeopardize my life one more time driving back to Ithaca airport in the snowy weather to ask for help. This time even worse, there was no same size SUV available for exchange. I was forced to downgrade my rental to a compact car. I didn't expect Avis' maintenance to be that bad. How could you not inspect your cars before renting them out? Shouldn't your cars be regularly maintained in order to protect drivers and provide them with the best driving experience? On your website, you claimed "At Avis, we are committed to providing you with the best rental experience in the industry. We are in the business of treating people like people". This is a total lie. You are treating people like trash. Safety is no longer a priority at Avis? This is the worst experience I have ever had with car rentals. I couldn't imagine I had to switch to drive three different rental cars within 5 days due to maintenance. After the rental, I filed a complaint on Avis website but no one cared to reply. Now I've been on hold for an hour for the call to customer service and no one care to pick up my call. This is totally a trash company which does not even worth one star (I would have given zero star if I was allowed to). I will never ever rent a car from Avis. DO NOT trust them.

$200 to be told they can't inspect my car!!! It needed a factory update that could have been…read morediagnosed for way less! I've been told this is not uncommon so I'm sooo disappointed.

Wow! I can't believe I never posted a review here, and I can't believe I'm only the 15th one to…read morereview. When I lived in Ithaca a few years ago, Diane's was my go-to mechanic. They tend to be super busy and getting an appointment can be a wait, and their waiting room tends to be full. But they're very personable and you get the sense that they really care for their customers. If I was still in Ithaca, I'd still be going here.

Owner is extremely rude on the phone. Literally yelled at me and told me to go to another company…read morewhen he couldn't provide a vehicle for my needs. I'm sure that this place would no longer be in business if it was in a larger market.

Wow. It has taken me 2 weeks to try to think of how to review this service. If there was a…read morenegative star rating, I would have chosen it. Here it goes: 1) The car is neither luxurious nor comfortable. The body is rusted. The interior is dirty. The console in front of the seat is broken and stuffed with a dirty pillow. The handles on all of the doors on the inside are broken. The doors can't be opened from the inside (which is super-creepy with a driver like Orlando). The car beeps for 3 minutes every 20 minutes or so, but Orlando assures you that there is no problem. I am not sure that the seatbelts in the back work (it's ok with Orlando because it's "legal"). The car shudders when it goes over 50 MPH. The 4th, 5th, and 6th people of your party have to climb over a seat into a raised seat with barely enough room for three (we are small people--all less than 160 lbs). 2) Orlando is offensive. Within 5 minutes of starting our trip, Orlando had succeeded in offending everyone in our party--Canadians, Drivers of Subarus, Democrats, Physicians. Orlando never stops talking, and it is not about the area and local attractions or what to look for. He lectured the car about how doctors are criminals who prescribe medications that people don't need--such as insulin for diabetes. "All you need to do is take large doses of cinnamon." You can cure cancer by,"mixing Flax oil in cottage cheese. Its a well known fact. It's on the google." 3) You will feel like Orlando's prisoner. We were a group that likes conversation. We usually have to keep two members of our party from chatting too much. Orlando talked non-stop the entire trip. We were taking turns sitting in the front seat next to him to share the burden. We ended our trip one hour (and one winery) early just to be able to get out of his car. Some of the topics that Orlando pontificated on: his past employment for the government--"I can't tell you what I did. They asked me to fake my death, but I wouldn't do it; so I had to quit." He also told us about the buried UFOs as big as a football field in the desert. He also commented on how there are, "so many democrats that you could bury them." I am not sure what that was in reference to. 4) Despite the number of times that Orlando will tell you about his 28 years of experience, he is not all that knowledgeable. I had been planning this trip to the Finger Lakes for many months as a birthday celebration for my wife. I had carefully selected wineries that I wanted to visit. Right after getting into the car, he argued with me about my choices and asked me if, "you know anything about this area?" and then told me that it would be impossible to include Ravines in our itinerary as the Winery is in Geneva. I told him that there was a tasting room on Keuka lake, and he said, "I don't know anything about that." I had to tell him that I was confident in my itinerary and essentially argue with him to accept it. I don't think that visiting three wineries and having lunch between 1030 AM and 6 PM is too much to ask. In the end we were dropped off at 5 PM. In summary if you are looking for a knowledgeable, friendly driver in a safe comfortable vehicle for a relaxing day touring the amazing Finger Lakes wineries, DO NOT BOOK WITH Orlando. However, if you are seeking a nightmare version of Carpool Karaoke, but instead of James Corden driving you around in a nice car with pleasant conversation, you want an ignorant, rude, offensive, conspiracy theorist driver with verbal diarrhea and a dirty unsafe and uncomfortable ride, then Orlando and Finger Lakes Transport and Tours is for you.

Great service! Enzo was very easy to work with and Don was great. The vehicle was perfect for what…read morewe needed. Will definitely use on our next trip to Seneca Lake.

My family and I are from out of town and wanted to visit Niagara Falls so we called Enzo on short…read morenotice, after reading such GREAT reviews on Yelp and Google, and asked about availability for a day trip to Niagara Falls the next day and thankfully he had a spacious Black Suburban available so we booked it right away! He made the booking process incredibly easy and was fully transparent about pricing and policy (was not surprised with any hidden charges even at the end of the trip). He picked us up right on time at our hotel and offered us bottled waters and some restaurant recommendations around Niagara Falls, which was so considerate! We are out of town so we did not really know the area very well so his recommendations made it SO much easier for us to enjoy our trip without any added hassle. He also graciously made any stops we requested despite it not being on our official itinerary. We were so highly impressed with Enzo's professionalism and character that we asked if he was available the next day but unfortunately he was fully booked (AND FOR GOOD REASON!). My family and I all agreed that this day spent with Enzo in Niagara Falls was the highlight of our trip. Definitely the best limousine and transportation service I have ever used and would highly recommend to anyone! I live in NYC but will definitely be making a trip back out here for a wine trip per Enzo's recommendation and will ONLY be booking Imperial Limousine & Transportation!

Had a breakdown in Myrtle beach. Needed a car to drive home called and made a reservation. Found…read morea ride to enterprise only to be told they had no cars a day don't know why the reservation was taken and that no other rental agency had available cars. Which was not true because we went to the next counter and rented from Avis.

I highly recommend renting a car at this location over any others at Elmira Airport! I originally…read more had a reso off site at the Horseheads branch, but they did not have a car for me. I let Jessie at the counter know my situation and asked if they had any cars available that fit my original rate. She was able to work with me, get me set up with a car, and encouraged me to purchase the damage insurance. I was SO happy I did because I accidentally damaged the bumper. I was beyond grateful that I had purchased the insurance! When I dropped the car off Jerry and Jessie were very helpful guiding me through the claims process and within 10 minutes I was on my way. I will definitely be purchasing the damage waiver insurance from now on. You just never know! Bottom line, the customer service here is incredible!

service department does work on your vehicle that should only take maybe an hour holds your vehicle…read morefor 3 hours as you are waiting for your vehicle and then tries to say it needs more parts to build the bill my bill was $756.00 for just simple brake pads sorry Royal you won't ever be seeing my vehicle ever again

I have been a customer of Royal Auto Group for 5 years now. Just leased my 3rd auto from Royal and…read morealways have a great experience. The reason for my great experience is due to one employee ( Salesman) Michael Howell. He is the reason I keep coming back to this dealership. He made my lease return and new lease so easy and hassle free. He is extremely knowledgeable with his products and features. He is not only a professional at his job, but also a kind man and willing to go the extra mile to take care of his customers. If you need or just looking for a new or pre owned vehicle, then this is where you go and who you need to see.