We had an outstanding experience with Jacob Chambers at Hertz! After running into problems with…read moreanother rental company, we were worried our trip would be delayed. Jacob stepped in, found us a 12-passenger van, and made sure we could stay on schedule. He was professional, friendly, and true to his word. Everything he promised, he delivered. It's rare to find someone who goes above and beyond the way he did, and we truly appreciate the excellent customer service.

In spite of calling ahead to make sure I had a vehicle, they didn't have it cleaned. I had to wait…read morefor them to clean interior and exterior. Then when I tried to extend my reservation, as they requested, the local phone line rang and rang...I literally tried for 3 days to get ahold of someone, even called reservation toll free number and they couldn't get ahold of anyone. THEN when I returned the vehicle I asked for someone to drive me 1.5 mile down the road--on the same road as Hertz to the body shop--they said no. It was 97degrees with a heat index of 105. Employee just kind of giggled and said, "Nope I can't". Only reason I'm giving 2 start is the car ran well, and they did give me a good rate.

This company rented us a car and my husband drove it 2.5 miles to pick up an order at Walmart and…read moreit started smoking. There was oil on the hood and engine. We had to call the after hours line because they had closed soon after we picked up the van. The van was really dirty and had scratches on it when they gave it to us. Drove it back to their lot and had the tow truck pick it up. We have been dealing with them ever since. They didn't even know where their car was and kept calling us telling us we needed to return it, even though we called their after hours line and did just what they said. We are still trying to resolve it more than a month later and still waiting for our refund. Never rent here!!

We were very disappointed in this company and the sneaky way they handled everything. Lots of…read morehidden charges... we ended up paying twice as much for the car as they said we were going to and for the 4 days we had it they had a hold on a $300 security deposit plus the $354 that we ended up paying for the car which was twice what we were supposed to pay. So all in all we were on an anniversary trip and had $654 we couldn't access. This is a very shady sneaking dishonest company and we will never us them again. And we will be sure to let everyone we know not to use this company. Zero stars

Awesome place very helpful, kind , respectful very nice help us with the rental when it was…read moredifficult helped me big time

If I could no stars. I would. I had a reservation but they didn't have a car. For a refund, they…read morecould not do it there: gave me an 800 number. It's a great business if you want to do business with a company that doesn't honor fiscal obligations. Do not rent from here.

They called me the day before the date I was suppose to get our rental and told me they don't have…read morethe car and told me to call around and see if another location had one. We booked it a week prior to avoid this.

I called to inquire about rental car fees that would eventually be covered by insurance. I asked if…read morethere were set rates typically used with insurance companies, but the representative I spoke with (Sam) responded in a raised voice and told me he couldn't assist without an active insurance claim. I ended the call, as his tone felt unprofessional and dismissive, despite me simply trying to understand the process. Afterward, I called the Lafayette Enterprise location and had a completely different experience. The representative there was courteous and helpful--she was able to schedule a reservation for me using the insurance company's rate with no issue. It's completely understandable if someone isn't sure how to handle a specific situation, but professionalism and clear communication are still important. I hope this feedback encourages better customer service going forward.

Was in and out with no problems. Conveniently open on Sundays when the other locations are closed…read more Not my go to location, but exceeded my expectations!

This was actually in January, but I forgot to post this review. We rented a van one-way to go from…read moreLafayette to Charlotte and it was available when we arrived. The main negative is that it was freezing cold outside and they wouldn't let anyone in the building. This was both ridiculous and maddening. We were able to return the van smoothly in Charlotte without any issues. However, these folks need to learn a thing or 2 about hospitality.