GIO GIO GIO, absolutely a pleasure to do business with. I'd never go with anyone else. Every time I…read morecall I get pleasant friendly sounding people but when I actually go in Gio is literally the only one with great energy, eager and genuinely looks happy to be there. Always welcomes us with a smile. This review is solely based off of the two times I've rented. Honestly if it weren't for him I'd give it a lower rating, the atmosphere in the office without Gio feels dense I'd rather wait outside unless he's the only agent there then I stay in the office for the process. I'm sure the others are pleasant their smiles just got lost somewhere.

I got charged 200 extra!…read more First off!!! 1. They are not corporate... they charge by the mile.. 75 cents a mile after whatever limit you have. 2. Very shady.. I got charged 200+ ... they took pics... I didn't see anything before or after. 3. Since they are not corporate.. the unlimited miles is not valid here. 4. If you flirt with the female receptionist at the first desk (male or female), she'll do 25cents a mile. 5. Make sure she takes pictures of the back of the van with seats up and down. She'll charge additional charges on your card on file. I will definitely stay away. I don't need to hear about the receptionist complaining about the lady that sits behind her, I don't care who didn't show up to work. It's definitely not my problem if you're short staffed. What is my my concern is the photos were improperly taken of the vehicle I rented. Lesson learned, I will video tape from the getgo anywhere I go for a rental. I will not be returning here, shady from the beginning. Stick to corporate!

I had a very positive experience with Enterprise Rent-A-Car. Ahmad provided outstanding customer…read moreservice he was professional, friendly, and very efficient throughout the entire rental process. During my rental, I experienced an unexpected flat tire and needed to change the car immediately. Ahmad took care of everything right away and made the process smooth and stress-free. His professionalism and reassurance helped ease my stress and gave me confidence that I would quickly get a replacement vehicle. When I arrived, the facility was quite busy, but Ahmad managed every customer with respect and patience while still maintaining efficiency. The new car was clean and well-maintained, and his helpful attitude truly made a difference. I really appreciate Ahmad's excellent service. I truly hope he is recognized for his efforts, as he is very deserving.

Twice my family and I have booked a van and upon arrival they tell us they don't have the car…read moreavailable anymore. The solution has been to give us a much smaller car that didn't fit our needs, while still being charged for the size we originally booked. This past weekend we reserved another rental for Memorial Day and we finally received the right van this time but it was given to us in poor condition. The worker opened the door and saw how dirty it was and offered to vacuum but it barely made a difference. We even found a black widow on the outside of the car. Regarding gas, the tank was nearly empty when we drove off so we had to fill up on gas right away and wash the car and sanitize everything because of how filthy it was from the previous renters. I wouldn't recommend renting from here.

I must say, it's not often one encounters a beacon of competence in what can only be described as a…read morechaotic environment--but today, that beacon was Brooke at Hertz Car Rental. The scene was, in technical terms, absolute pandemonium. Customers everywhere, tasks piling up, and one employee... holding a plate of food while promising to "get back to me shortly," which is never a reassuring phrase when you're trying to return a vehicle. Enter Brooke. Despite clearly juggling multiple responsibilities at once--like some sort of customer service octopus--she took the initiative to approach me and ask if I needed assistance. No prompting, no dramatic sighing, no passive avoidance. Just... help. Immediate, efficient, and refreshingly (that's "human," for those less multilingual). She proceeded to handle my return seamlessly, closing out the order with the kind of competence that makes you briefly consider writing a thank-you email... or, in this case, a Yelp review. In a world where being ignored is often the default setting, Brooke chose excellence instead. Efficient, attentive, and proactive--three traits I wish were more widely installed in customer service representatives. 10/10. Would gladly be helped by Brooke again. Preferably without the background chaos, but one mustn't be greedy.

Yesterday at the Hertz location on Firestone, I had a concerning experience with the manager, Joe…read more While I was standing at the counter, he initially attempted to assist another customer who arrived after me, until that customer pointed out that I was there first. Joe then told me he would be "right back," but instead informed me that my driver's license was invalid even though it is a valid, unexpired Georgia-issued license. I had rented from this same location just two weeks prior with no issue using the same license. When I asked for clarification, Joe repeatedly stated that there was no bias involved but did not provide a clear or legitimate reason for refusing the rental. I was referred to this location because my vehicle is currently being repaired across the street at Jeep, making the situation especially inconvenient. Based on this experience, I would recommend exploring alternative rental options. I personally had a much better experience booking through Priceline at a significantly lower cost.

Not the friendliest service, BUT when I rented a car there…read morethis year, they had the lowest rates from all local car rental centers, including Budget, Enterprise and Hertz. Thus, it worked out Ok. The only unfortunate part is they only had 2-3 rental cars.

The experience of renting a car was made very pleasant by John, the owner…read more I have rented from other companies and have had to deal with ridiculous claims. The cars are great and got a great deal. They were honest by pointing out the cosmetic issues before I rented. This will be my rental car place from now o n.

Mike was great, but there were things that should have been included that were not. Should have…read moresupplied as part of the deal

Do not trust this hertz car sales location .They are not transparent on their sales.Do not trust…read morethem.I called couple of times w/no call back says a lot about their business. I never write review but this time I had to for not showing any respect for their customers who just bought a van recently 20 days ago.

Never rent a RV from here, To start employees were late to the scheduled pick up time! Then upon…read morethe return there was all sorts of fees added to the agreement. Housekeeping fees excess generator fees etc. The RV was returned cleaner than it was picked up and was charged a housekeeping fee. Employee at return was rude and didnt want to explain anything was told it is what it is. NEVER RENT FROM HERE!

If I could give zero stars, I would…read more I rented an RV from Cruise America through Xpress Auto Rental, and let me just say -- next time, I'll just tent camp. At least then I won't get slapped with a housekeeping fee after I returned the RV clean. They tacked on extra charges out of nowhere, and when I asked about it, the manager acted like I committed a crime. Completely rude, aggressive, and unprofessional -- like customer service was optional that day. Instead of helping, he ignored me and looked like he was ready to fight. Totally unacceptable. So if you enjoy being overcharged, disrespected, and treated like a nuisance for asking basic questions, this is your spot. Otherwise, rent your RV somewhere that values customers -- or better yet, grab a tent and avoid the drama entirely.

Don't waste your time. They'll take your reservation. They'll take your credit card and when you…read morearrive they'll tell you they sent you a message and there is no vehicle. You couldn't find a worse place to rent a vehicle.

There was 1 person in line in front of me but 2 workers there. It took about 15-20 minutes as the…read morecustomers in front of me had issues. The suv we got was in good condition however it wasn't the cleanest (as I can understand unlike other branches they have their own car washes). I was told to not bring the car back too dirty, which I dint think they knew who they were talking to lol. The first think I did was get a car wash as I hate being in a car with dust, fur and crumbs. I definitely brought the car back in better condition when I got it. Other than that the specialist who helped me was very quick and helpful and polite. It was a smooth process with getting the keys and then dropping off. I would recommend this location.

They switched cars on me I said no it was to small then they tried to put me in even a small car…read more Stick to your request no matter if it's through your insurance or personal rental. I eventually walked out.. I talked to someone higher up on the food chain, they seem to be interested in what happened there and are moving it up the food chain.

Very disappointed with this enterprise location. We reserved a large vehicle (8 seater) more than 8…read moredays before we needed the rental. They confirmed we would have the vehicle we needed as we stressed to the representative that we needed an 8 seater. When we arrived the day of pick up there were several issues. 1. I waited to be attended for over 20 minutes. 2. The 8 seater car wasn't available. We expressed our frustration as we told the representatives numerous times that we needed a larger car. While the person who did help me was very apologetic it doesn't take away the fact that they didn't hold up the end of their bargain. We will not be using this location or any other enterprise location in the future.

The employees are the best! Would definitely rent from them again. Very helpful and friendly.read more

I rented a car from enterprise last week while my personal vehicle was in the body shop due to a…read morecollision. The rental was coordinate thru the other parties' insurance. When I arrived at enterprise they didn't have the car I had requested. To be fair the staff at the counter mentioned that they weren't expecting me that day which I can understand since the insurance company does not know when I'll drop my car at the body shop. The staff at the counter did their best to find an suv at a neighboring enterprise location and had it delivered in a timely manner. Additionally, they upgraded my car type due to the inconvenience. Both the staff and the desk and the staff in the parking lot releasing the vehicles were friendly and helpful. Although it took extra time to get my vehicle I appreciated their effort to make things right.

I needed a rental for a couple weeks until my car came in. Quick, easy, and affordable. I would…read moredefinitely recommend for any short or long-term rentals needed.

Awesome, Customer Service, Really nice they worked with me give me a nice automobile on a Saturday…read moreit was wonderful I will gladly rent another vehicle from them again thank you so much for your kindness I would tell my family and friends again thank you...