This is theeee worst location to rent from. Getting my rental is fine but I'm always overcharged an…read moreenormous amount when returning. If you have a weekend rental they automatically charge you for the days they are closed. I had a one day rental pick up Friday and returning Saturday for $53. I returned the car on time. Monday I get a receipt for $168. It's almost impossible getting through to speak to someone to get it resolved. The first time it happened I had to go in because I couldn't get anyone on the phone. This is now the third time it has happened and it's ridiculous. Hertz you need to fix this.

They will cancel your reservation all together if you do not pick up within 1 hour of the pick-up…read moretime. Even for PREpaid. I was shocked & sick because I work hospital & got stuck. Then to go pick it up the location was annoyed I even came in after the 1-800 help desk told me I should not be told that & just go get it! The worker reluctantly set me up with the car that was holding for me. And made sure to say "for future reference" my response was I Will Not Be Back. I was the bigger person & ended on a good note by squashing my anger & making a joke. I even apologized . I cannot be rude ever... I ended with a car, so I guess that's a win??

Service is never quick, doesn't matter the day doesn't matter the time. 2 people working isn't…read morecutting it. They need an adjusted budget to support the demand, just never enough ppl. Starting to shift rentals away from enterprise purely because this location can't ever keep up. Renting a car has become a pain, wait time is entirely too long. Should take minutes but usually requires 40-60min minimum.

waited for over an hour for a car we had already called to confirm and register to for only to find…read moreout they rented it to someone else that morning so we had to wait on another vehicle to be delivered. while waiting in my personal vehicle an employee pulled up next to me slammed the door of the car into my car enough to make my car shack (I drive an mid sized SUV) rolled down my window to his surprise asked if he slammed the door into my car he first said no and I looked down at the door touching my car. his response then was "so what, what do you want me to do about it". no damage no mark not a big deal but seriously you lied then said you didn't give a crap try an I'm sorry about that and check yourself if there is any damage. Enterprise frankly yall have not been great over the last year of renting from yall for work but this tops the cake.

Every time I've used this location I've had good experiences. They take care of their Executive…read moreElite customers... plenty of higher end cars to rent. The check out process is super easy and after grabbing the vehicle I was on the highway in less than 10 mins. They have shuttles nonstop to and from the airport across the highway. Clean lot, friendly staff, plenty of vehicle options.

There must be some MOST EVIL BEINGS in the St. Louis Airport Office!…read more When I booked the car, the total price was $385.74. without any excess charges, as you can see in the first image. After returning the car, I found the actual charge on my credit card was $1,183.63, that is, over THREE TIMES of the booked price!!! Why? Because these demons added a fee called "Excess Distance Charge" based on my entire mileage (1,726 mi) to be $655.88! This is freaking and insane. See the second image, issues are: 1) The demons charged me on 10 days (3 Day + 1 Week) as well as on mileage (1,726 mi). How can they overcharge twice on two items, both days and miles?! 2) "Excess" means something beyond limits. For instance, if I drive over 100 mi/day or outside MO/KS/IL, the extra miles may be defined as "Excess". However, the demons calculated "Excess" miles from 0 (pickup) to 1,726 (dropoff). This is to say when I picked up the car, the mileage was already "Excess". 3) When I picked up the car at St. Louis Airport, the staff did not mention anything about this damned "Excess Distance Charge" or the car does not have unlimited miles. I was not informed of such a ridiculous charge by anybody during the rental process. I have experience renting cars in the USA and in foreign countries. All rentals are based on days and most have unlimited miles. It is my first time to see such a hidden and unreasonable charge, which reflects the ugly greed to rip money from my pocket by any means. From now on, National Car Rental is blacklisted and banned from my life. Such a diabolic company without honoring contractual obligations should perish from the Earth ASAP.

I would like to point out the professional communication throughout my wait in store and…read morecommunications via phone/email during my stay and prior to my arrival. This review is for Mel Woodson, a management trainee. This young man is going places...he was very personable, friendly, and very respectful. Also a big thank you to the gentleman that helped me during my return as well. They were gentleman and very respectful. This provided a very positive experience for me. My flight was delayed and I landed past my reservation and he helped me in a very efficient manner and was super nice. I appreciated his genuine nature and making sure I chose something that suited me well and made me feel comfortable during my work stay. I hope he continues to grow with his experience here at enterprise and continues to do well. This is my first time renting in Missouri with Enterprise and it was such a positive experience. My only suggestion/ complaint, it was Just a little confusing when returning, you have to turn at the light and enter a side gate. There was an arrow but I wasn't for sure if it meant the area I was in or through that lot. Depending on what gps you use, it will take you to the front with like visitor parking. Perhaps more signage or better signage for those new to area. I arrived late at night days prior, so I only saw one side when using the shuttle at first arrival and this was a new side to me when returning during the afternoon.

I called and spoke with a representative over the phone to schedule for a reservation due to flight…read moredelays and cancelations because of weather. Apparently you can't rent a car one way with a debit card. I did not know this and the guy over the phone said it was going to be fine because of the situation. I AM NOT upset at all with the local store, but your call center needs to get their crap together. He knew what my payments was and still told me it was going to be okay. To find out after I left the airport and got to the physical store that is not the case. I am stranded. New meaning for me of Planes, Trains, and Automobiles.

absolutely horrible service!!! i rented a mini-van 4 weeks ahead of time and received a call 3…read morehours before scheduled pickup to say they had nothing for me and claimed all of the other sister locations had nothing! no offer for any other options....basically sorry and go somewhere else at the last minute!! horrible, unreliable, unprofessional, pathetic planning and no effort or concern about their customer to check throughout the stl area to find an option. terribly run business....go to stl

terrible location and very poor service. Worse rental experience I have ever had. I would not…read morerecommend.

Collinsville Vandalia Street not sure why it states Beltline…read more Extremely Disappointed with Avis Ongoing Theft and Lack of Accountability I will never rent from Avis again, and I strongly discourage others from doing so. My husband and I initially rented a vehicle from Avis in March, starting with a weekly rate. After extending our rental, we transitioned to a monthly rate. From April through June, however, we noticed a disturbing pattern: unauthorized and excessive charges were repeatedly made to my credit card by the same Avis location. To be specific: * In April, I was charged $734, followed by $658 the very next day, and then $634 the day after. * This pattern repeated in May and June. * The total excess charges amount to thousands of dollars. We did not catch the discrepancies until June, at which point I immediately filed a report with both Avis customer service and my credit card company. Unfortunately, neither party has taken responsibility: * My credit card provider claims that due to our rental agreement, they cannot process a refund. * Avis has refused to refund me, claiming they won't process anything further because I filed a dispute with the bank. * Each time I reopen the case, Avis closes it without resolution. * The employee involved is still working at the location and has now blocked me. * The manager has not once contacted me, despite being told repeatedly that he would. This experience has been not only financially damaging, but completely disheartening. What started as a simple rental has resulted in unauthorized charges, poor accountability, and zero transparency. Avis has demonstrated a complete lack of concern for customer protection or integrity. We've since switched to Turo, and will never use Avis again. I am now exploring legal representation, as it's clear that no one at Avis is taking this seriously. The way this situation has been handled is unethical and possibly criminal.

Rented a intermediate. They were out of those so they down grade instead of upgrade…read more Upon return the employee can't handle more than one person at a time. Took 30 minutes to return. #enterprise

Booked a rental car and prepaid online. When i arrived to the location, you aren't allowed to bring…read morepersonal vehicles on the lot. My husband had to let me out on the main road and i had to walk to the building which is towards the middle/back of the lot. Upon entering, the service counter and waiting area was clean, and organized. There was only one worker checking customers in and only 4 customers in line. I waited in line for about 25 minutes before getting serviced. Once i got checked in, i was told my rental car location and that it was at the far back end of the lot,and i had to walk to go get it. The gentleman working the counter was pleasant. The process should be a different. A worker should be bringing the car to the customer, instead of making them walk all over the parking lot looking for their car. And they should ensure that the windows and car is cleaned off for the customers before letting them leave. I had to run the car through the wash.

This is a late review, but one that I should recount…read more This Avis location stepped up in ways I hadn't seen others do. I came the day after an unexpected snowstorm that shut everything down the day before. The staff was attempting their best to prep cars as fast as possible but the line was long. Yet, I did not hear any of them complain as they just kept moving. When it came to my turn they put me in an AWD vehicle, helped me take my luggage to my rental, and ensure it was ready to go. They were very nice, polite, and extremely helpful.

The South Kingshighway Christy location experience was perfect. Customer service like that says a…read morelot about their Team. Appreciate it y'all. Mr Harris

I felt compelled to come here and post this when seeing the negative reviews. But i had an accident…read morethat totaled my car, they were the ONLY Enterprise open in STL on Sunday. I contacted them and was in a car within ~1 hr total, a totally last minute reservation, handled extremely well. The staff is EXTREMELY friendly and helpful. My insurance company was completely screwing me over with rental coverage. But the people at this location called and updated me on remaining coverage, worked with me in renting on a day to day basis, understood and sympathized with me more than EITHER insurance company i was dealing with. I would recommend this location to any of my friends if they came in town. Thanks guys and i will certainly be back, or at least send someone your way!

Due to high gas prices, and post-Covid Spring break explosion, we had to cancel our trip to…read moreFlorida. We decided to take a road trip to Atlanta instead. It was kind of last minute, so we weren't sure we would even be able to get a rental. This location took EXCELLENT care of us. The owner, Sergei was patient with us, and worked hard to get us in a comfortable car. He also took the added step in going over gas mileage, and gave us a choice between two vehicles that were comfortable AND efficient-since we would be driving through mountains and hadn't considered this! The car was VERY clean, tires were good, and as he said, it had great mileage! The woman that was there the day we picked up was super friendly. She went over everything so there would be no surprises, which was appreciated! Great service by this team! Thank you for saving our spring vacation! We will definitely be back for our next road trip this summer! Thank you SO much!!

I had a really disappointing experience at the Avis location in Fairview Heights. I was denied a…read morerental because I was using a debit card, and the staff told me it was due to their "soft credit check" policy. What makes this especially frustrating is that I rented from Avis in San Diego just a month ago using the same debit card without any issues. The inconsistency between locations makes it difficult to know what to expect as a customer. If this policy varies by location, that should be made much clearer before people arrive to pick up their reservation. I understand businesses have policies, but consistency and clear communication are important. I rearranged my plans based on my reservation, only to be turned away at the counter. I left feeling frustrated and disappointed. I hope Avis does a better job of standardizing its policies across locations or, at the very least, clearly communicating any location-specific requirements before customers arrive.

I booked a cargo van 2 months prior to my move and turned up only to be told that the cargo van…read morewas not available and the van that was available the guys said they wouldn't let me drive. I was then offered to go to St. Louis in an unsavory area to pick up a van that I didn't reserve. Then they charged me $150 as a no show. Terrible business. Go to new U-Haul next to Walmart. Far far better business.

The lady at the front desk was extremely rude. She also closed for the day at 12:45 when they were…read moresupposed to be open until 1pm. She got in her car and left. No explanation.