Best Rental Car Customer Service ever! I want to thank the…read moremanager, Blake, for a perfectly wonderful experience. He made me feel like a truly valued client.

I would give zero star if I could, been a long time customer, alwzys used fir rentals, I made a…read morereservation about a week or so ahead of time, to pickup at 8am on 6/5/26, even called the Stone Park. IL location the day before to verify. They call and say can't rent without a mojor credit card for the large SUV, but smaller can use debit card, fine. but than also said will be a short delay to get the vehicle. Mind you we have a 6 hour ride ahead of us! My husband goes there and now they don't know when they will get the vehicle, I had a reservation to pickup at 8am and it was already 9 am. We couldn't wait any longer as we had to be at a wedding. Had to end up taking 2 personal cars because of their incompetence! I will never use them again. As there are plenty to choose from! I do not recommend them ever! Really cause alot of problems for us.

Rented a car for 4 days, returned the vehicle without damage. I took pictures of the car all…read morearound. 4 days after we returned it, I received a call saying that the A/C vent in the center of the dashboard was damaged. We didn't every touch the vents in the dashboard. They claim the damage was discovered when an employee went to clean the inside. I suggested that the employee caused the damage, whicvh (of course) they refuted. Caveat emptor - now I have to contest bogus claims regarding damage to the car.

I've never been more happy with a car rental. This is a family owned business who lives by their…read morevalues statements, values the customer and prioritizes service. My flight was significantly delayed, but they were able to coordinate after hours pickup for an additional fee. They are very communicative, leaving voicemails to check in, confirm and update/remind. They also have a dropbox for late returns. Al was super friendly, professional, and even asked multiple times how the car was, indicating they care about the experience.

We rented a car with Payless May 14-19 at Ohare airport. All was fine except ...check your credit…read morecard statement once you get home. Altho we returned with a full tank of gas they had charged us $80. to fill up gas tank. Once I called, questioned and proved we had filled it up, rep told me a refund would be issued within 5-7 biz days. Don't know if they do this regularly hoping it will go unnoticed? Even if only half go unnoticed it's a nice little profit for them. Always check your receipts!

We picked up our rental car at Payless Car Rental, O'Hare Airport, on October 1st 2025 at 9:30 PM,…read moreand the experience with the agent at the counter was extremely disappointing. From the start, his attitude was arrogant and dismissive. Instead of providing clear guidance, he treated us as if we were ignorant and wasting his time. What made it worse is that we had just come off a flight of nearly five hours. Anyone working in airport car rentals should understand that customers are arriving from long journeys and need to feel welcomed, respected, and at ease not belittled. This agent failed completely in that regard. For a role that is all about customer service and first impressions, his behavior was unacceptable. He showed no patience, no respect, and certainly no professionalism. It left us with the feeling that he should not be working in a customer-facing position at all.

We rented a van from the Charlotte branch for a group outing. The group decided not to go and so…read morewe cancelled. It has been a week and no refund of our $100 deposit. I got on the chat line because no one returned my calls and was told it usually takes 3 to 5 days to process a return...funny it only took them one minute to grab the money in the booking process. Now three days before Thanksgiving they are using the "holiday" as an excuse. Folks it is called using the "float" they are using my money at no interest and my credit card is charging interest. They will not refund the money for more than two weeks according to the "support" folks. Color me PO'd in NC

We've rented with Bandago on 3 occasions. No issues for the first two rentals. This time we had a…read moremechanical issue. Bandago's customer service tried to find a Mercedes dealer within a reasonable distance of our location to rectify the situation. We didn't want to take any time away from our already tight vacation schedule and the van was operational. I appreciated their efforts to address the situation quickly. In the end, the issue was resolved to my satisfaction. Even with this small snafoo, I would definitely rent with Bandago for our next trip.

Alex C. was our driver he was excellent gave us all a hug I would ask for him again to be our driverread more

Good representation even late night and best services. Having nice attitude to all customersread more

Best service Pick up and dropoff works awesome Staff informative customer service very…read moreattentive

Called twice about a credit that they were supposed to give me on a luxury car that I rented that I…read morecould not drive and returned the next day due to a loud noise on the front passenger axle and very unsafe to drive. I was given another car the next day and it was not even washed. I talked to JT and Quinten twice about a refund for my charge and said it would be credited since Dec 24th 2024. Customer service is a zero.

By Far one of the Worst Experience with this Company! Okay So Nov 28 (sat thanksgiving weekend)my…read moreparked car in Front of my home got rear ended by one of their rental car(2016 jeep wrangler) The driver who apparently was not an authorized driver of this car tried to to a hit and run ! That is already breaking a contract when a rental car is signed by someone to being the only key holder. Correct okay So Keep in mind my car is in front of my house so of course my parents are awaken from a big loud noise outside it is around 2 a.m so when my parents look out the window they realize they had hit my Car, so as soon as they see they went ahead and woke me up and tell me that the car that just hit my car was outside ! that's when i must of raced out my house to go see what had happened so when i got out and started walking towards the jeep that had just rear ended my car was still in the corner, and slowly tried to drive away so that when i had to road rage chase him, I'm beeping beeping trying to have the driver pull over that's when he rolled down his window and He pretty much looked either drunk or drugged african american man prolly in 30's and a Female passenger which apparently to elco since the key holder being a female was not driving they wont pay for the damages on my car ? Anywho so we exchanged words by a stop sigh and that's when i tell him do you realize what you just did are paying for my car damages ? And he goes what? Whatt ? Alright pullover and so i did & but clearly his not in his right mind so this man wants to go head and drive off, so I literally drove after him for a block , that's when i was trying to get a clear picture of his license plate so that said this guy is not giving up and i had to just stop going after them. That's when i called Chicago police and made a hit and run report 30 mins later and of course the jeep wrangler bumper still by the accident scene and when they searched the car plate # it ended to enterprise Rent a Car rental (lombard), so i get a hold of the rental place i get send to elco to submit a claim which i stated what had happened and after 3 days they get a hold of the renter ? Rlly she stated she was not involved in any accident and when she saw her car sat it was already like that and she claims she was the only access to the car keys, So is this ignorant lady is denying the hit and run and also breaking contract with the rental place for having that male drive the rental ofcourse she already deep in hole so all she can do is lie now, They are so lucky they weren't caught by police that night because ohh boy would of been sleeping real warm in a jail cell ! They don't leave me no choice to sue this lady now She's about to have the run of her life, it is not okay it would be so easy to just admit the truth and have consequences for your actions grown as people karma rem that ! & elco if i can sue you as well i will because you aren't dumb of course regardless your cars get fixed right away ! & your so smart in order to not get my car fixed which happened with their rental regardless of who was driving it, they will go head and take the rentals side even if you clearly have proof just for them to pocket their money ! Cheap as company not taking responsibility for their drivers actions. How can they have such dumb work ethic people doing claims or accident investigation when clearly all the evidence is on their faces. Ignorants most horrible company ever dealt with !

Very efficient. We had a brand new Nissan. perfect size for…read moreour trip. Quick service coming back and a decent shuttle to the airport. (location is a bit away from the airport)

Ace Rent a car are thieves, I was in Las Vegas May 24th through 29th visiting a sick relative I…read morepaid for my rental car in advance through Hotwire, I needed to extend my stay until the 31st 2 extra days ace charged me an additional $800 for the 2day extension there were $499 in fees for 2 extra days never again will I ever use Ace Rent a car. The change oil light was on during the whole week when I informed the customer service she said that's fine it's only notification.the car also had almost 30,000 miles . the service is bad the vehicle was shoddy and I was robbed of my money!

Crap cars and absolutely NO way to retrieve or contact the owner after you lock the car if you left…read morean item. They should at least provide you 1hr in case you did leave an item. INSTEAD their customer service (which is really non-existent) tells you--you need to rent the same car again for an hour--in the hopes your item may still be there..., SERIOUSLY. What BS. NEVER AGAIN.

One of the worst most pathetic companies of all time. Getaround went out of business in the US and…read moreowes hundreds of hosts a lot of money. They have completely disappeared and I am shock that they are allowed to do this. It would never be allowed to happen if the shoe was on the other foot. Getaround owes me over $7,000 for a damage claim that they agreed to pay. Two days later they announced they are going out of business.

We only dropped off here on the one way from Colorado, but everyone was nice…read more The lower ratings is because after being asked if I wanted a paper copy, nobody ever spoke to me again. The location is convenient and the drop-off was pain free.

Hey, they're open on sundays…read more Cars are clean and dependable The taco place across Chicago Ave is pretty good