Incompetent and useless staff. I had someone use my credit card to rent a car without my authorization and rack up a $1500 bill. They have all the actual renter's information on file. they refuse to refund my card and charge the person who actually rented the car. UPDATE: Ive tried doing this link before and it was no help and got me nowhere. I need legitimate help. Don't push me off onto some link read more

Lacey the branch manager was the most unprofessional disrespectful staff I've ever met in all my years renting from enterprise.

We had a great experience at this location. Danny was more than helpful and it was perfect that we could leave the car in the evening and use the drop box. We also received a follow-up call which asked if everything was fine with the vehicle and the service. Thanks for the great deal!!! Williams Family read more

The staff was so helpful and friendly. I had an issue with my rented vehicle and they were quick to correct it and get me set up in a new one the same day. Joy was a joy to interact with! read more

Honestly was shocked when I saw the rating for this location. I have had nothing but great experiences here, specifically with Xavier! I love enterprise it's my go to rental car company and this locations specifically has been super helpful every time I have come in. I'm currently dealing with a weird warranty situation (car is in the shop need a rental warranty is supposed to cover) everyone at this location has been super helpful trying to help me figure it all out and explaining how it all works! read more

This experience was nothing but easy from start to finish. I needed a rental while my car was being fixed. Enterprise was right down the road from the auto body shop. I was able to easily make the reservation online. The day that I dropped my car off to be fixed, they picked me up and drove me to the Enterprise office. So convenient. At the office, everyone was really nice and helpful. They needed the card that I made the reservation with. Ughhh! Of course that one card was sitting on my coffee table at home. They were nice enough to drive me all the way out to my house to get the card. Great customer service. After getting back to the office, I was able to complete the process and get the car. The car was in great shape and drove very nicely. When my car was finished being fixed, I dropped the rental car off at Enterprise, they gave me a ride to the auto body shop, and that was that. Easy as can be! read more

These guys are great! We originally booked with another car company who didn't have any cars available on the day so switched to Enterprise. The guys at 302 Hermitage St in Nashville sorted us out straight away, we're super efficient and very friendly. I would recommend them to anyone for great service with a smile :) read more

0 stars! Terrible experience. Rude workers. Terrible customer service. I booked a car through reservations and they told me they had multiple full-size cars available. I then received a call 1 hour before my reservation from the location, confirming that I am coming to pick up a full size vehicle. When I showed up they had no cars available. I asked if they could give me a ride 10 minutes away(due to the inconvenience) to the next location and they rudely suggested I get an Uber or a lift. Won't be back. read more

Reservation number for proof of customer experience: 1401020622 This is officially an experience that would have me petition to all customer review sites and apps to allow a 0 star option. I had prepaid my reservation 6 weeks or so in advanced and showed up with the same credit card (whose payment was accepted for the reservation 6 weeks prior). However, Enterprise's system didn't like the card. Not that they gave any warning that the card wouldn't work and according to all their documentation, it should. The customer-facing guy that day informed me it's because my chip must be broken. Wrong. It worked everywhere else. I had a conversation with my bank right while I stood in front of the guy, wherein the lovely bank rep informed me there had be issues with Enterprise accepting Scotiabank AMEX cards, even though it wasn't in their list of unaccepted credit cards. He still thought it was the card. And with Enterprise, it's two strikes, your cards out! As if any more would have helped. I told the guy it was obviously just going to reject the card. He seemed to think if we just swiped it a bunch of times it might magically accept the second insert. Right.... Great IT knowledge we have here. Of course, that didn't work. And then it was just on the streets with me. Enterprise: We'll drive you to another car rental agency. Me: Which one? Enterprise: I don't know which one do you want? Me: Wellll... I usually shop around. Got wifi? Enterprise: Nope. Where do you wanna go? Me: Ummmmm ------------- spoiler alert: It's a Tuesday before two Thursday-Sunday music festivals in the Nashville area. No one was going to have a car, CERTAINLY not for the price I paid for my Enterprise reservation [[spoiler WITIHIN a spoiler: They never processed their oh-so generous refund for my unfulfilled reservation like they said they were so GRACIOUSLY going to do. Where my money at, Enterprise? Gone like my business?]]. But off we go to AVIS because why not? -------------------------------------------- Me: Ummmmmm. AVIS? [I get a 20?% discount with them with my unacceptable AMEX card; the cheapest car was like a $300 SUV reservation, after the discount]. Well like the idiot I am I forgot my wallet and realized right as we were almost arriving at AVIS. So I had to take the nice car ride back with my charming, well mannered Enterprise chauffeur. Chauffeur: So what was going on that got you upset? Me: Ummm... you guys won't give me my car? And you don't feel like going out of your way to a superior to figure it out. Even though I paid for the reservation already... with the same card you're only now suddenly not accepting. And so now you're leaving me, an impoverished Canadian boy with no cell service or laptop to try to find his way around Nashville chasing a car, or more likely, a place to stay because he's not going to make it to his camping destination. Chauffeur: Ah cool! Where are you going camping? Me:... Chauffer:... Me:... Listen. I'm sorry if I'm being rude, but I really don't feel like my plans that are now not going to happen with an employee of the branch who is doing nothing to make sure, or even try to improve the probability, of that plan happening. Chauffeur:... You're not sorry, otherwise you would just not be rude *said extreme politely, no sarcasm here, folks*. Me:... *gobsmacked* *under my breath* You gotta @#$%ing be kidding me. *under my breath*. Ummmm... sorry, sir. I'm not discussing my ruined plans with you. I know you're trying to be all polite but I don't think that having an expectation that I should be friendly with you right now, is exactly appropriate. Chauffeur:... Fine, then just stop talking to me. Me: Uggghhh. Suffice to say, I made it back and got my wallet. I realized at this point I should not be going to a random rental agency. So I asked to use the phone again to try to call my Couchsurfer friend I was SUPPOSED to be staying with the following Monday (huge shout out to the amazing Sam; blonde Sams are the best Sams). Unfortunately, I realized I didn't have her number. So I asked a nice lady working there, who had magically appeared, where I could access Wi-Fi. She suggested McDonald's. Me: Sure, yah, fine. GET ME OUT OF THE CITY. So I hop back in with chauffeur, and you can tell he's super not keen trip numero duo. Well, I gots to get somewhere that's not here, champ! Sorry, not sorry! Me: *rolling up to McDonald's* Does this one have Wi-Fi *squints at sign on door*. Chauffer: I don't know! Iiiii don't go here. Me:... Um? Good for you? Neither do I, your coworker just suggested it... Whatever. Have a good day, man! *Exit chauffer and good riddance* Continued: http://www.twitlonger.com/show/n_1sqio1r read more

Worst experience. From payment to car to personnel. If you're not en executive club member (or whatever they call it) you get the shaft. Better luck with Alamo. ALAMO ... AT THE AIRPORT! ‍ read more

Do not use Enterprise ever unless you hate your life and want to punish yourself. This place is so terrible I created a yelp account just to post this. Here's all the crappy ways they treat their customers who just luckily walked away from a totaled car. 1. Claimed they didn't have a single car available in their 15+ locations throughout the entire nashville area. 2. When I said I needed the car today they actually told me to start cold calling the 15+ locations myself and gave me 5/6 numbers for a record locator so 90% of the people I talked to couldn't even find my reservation. 3. After calling about 5 different locations I finally spoke to most likely their only helpful employee, Caroline at the downtown location- if you must use this place, like I did for insurance reasons, ONLY TALK TO CAROLINE. I cannot stress that enough. I left my information with Caroline and she promised to track down a car for me. 4. I was told by the original bitch I talked to that I'd get a call by noon about a car. Already made the reservation cuz I got 5/6 numbers for it. WELL... looks like OB didn't finish the report? Cuz noon came around, no call. Then one, then I had to go to work at 2. I finally call them around 3:30 saying hey.. forget about me?? And ANOTHER BITCH comes on telling me how she's made me a reservation for 4. 5. I'm at work. I can't leave work to go get the car. And even though they dicked me around for 4 hours past when they originally told me they would get me a car they wouldn't bring it to me or leave it out for me to get after work. Second bitch lectures me on their policy and then tells me if I want a car I can get it tomorrow morning. 6. I'm worried cuz they previously told me noon and that didn't happen. I tried calmly asking her to clarify the reservation because I would hate to not have a car for two days now. She starts her lecture, in a very condescending tone, all over again. Same one. I'm like ma'am.. but you didn't address the fact that I HAD a reservation for noon that didn't happen. I just want to make sure this one happens. She replies "the numbers you have are a reservation number. So come tomorrow morning to get your reservation" "But ma'am, as I said I already had a..." "Do you want the car or not" "Uh.. yes. That's why I'm tying to make sure there's actually a car for me this time!" "I gave you a reservation number, that means you have a reservation" "Actually, ma'am, you didn't give me this number, I got this number 8 hours ago when I first made the reservation at noon. Plus it's only 5 digits, which has made it hard to track me when I called other locations" "You can put a Zero in front of it" "...alright" And that's just a snippet of the nails-on-a-chalkboard tedious, ride shit I had to endure on a call just with this one woman! Thankfully I still got a car, although it's literally everything I said I didn't want- think big suv after I requested a small car- I had just been hit by a distracted driver.. I want the contact area small as possible. Whatever... at least I'm mobile again. Moral of the story: the customer service at this place is probably worse than Comcast. And that really means something. read more

I have never written a review for rental car location, but when I saw all these bad reviews I had to! We have used this location at least 5 times over the last few years and have always had the BEST most friendly service ever. Just spoke to them again this morning to check on curbside pick up and it was incredible, friendly and so helpful as usual. read more

Nickled and dimed like crazy. Ended up with an extra $100 charge, even though I called early in the day to explain my situation. Never again. read more

While standing in line to pick up our rental which was on reserve, another customer walked in right before us, so as we waited, the customer before us explained that this was her third store and that the original didn't have her rental that she had reserved and that she was sent to another store which couldn't help her because all their cars were rented, and that this was her third store. As the rep did her paperwork, we noticed that they pulled up the truck which we had on reserve, and then we overheard him say that the truck was there and he began to explain things about the truck to the lady at the counter. I stood up and said excuse me sir, I believe that's our rental. He then realized that we had a reservation on the truck. Long story short, he gave away our vehicle, and we ended up not being able to rent one even though we had a reservation. I will NEVER recommend this company to anyone. This is actually the second HORRIBLE experience that we have had with this company. They can't seem to get their reservations together, and I don't think that they consider how important it is that when someone reserves a car, how badly it effects the customer when they don't follow through. People depend on their company, and if your company can't do what they promise, then they should be held accountable. We weren't even offered a compromise. They had a van which would have worked also, however it was $200 more for the week, and they wouldn't even comp the difference for their mistakes. There are many rental companies out there that would be a much better choice. read more