Do not waste your time here! Pickup time set for 5:00pm we arrive and they tell us they closed at…read more5:00 and we can't help you. They were also very rude and ignorant about it and couldn't forward us to talk to anybody else except some AI customer service line. They have better prices cause of there awful service, please don't even consider using these guys. Absolute joke of a buisness! 0/5 stars if possible

Do NOT go to this Hertz location. I had an extremely…read morefrustrating experience and will never return. I arrived at this Hertz at 9:00 AM to confirm a reservation for a 7-passenger van that I had made earlier. There was only one employee working, with a line of about 10 people, and the line was barely moving. I waited for over an hour just to speak to someone. When I finally got to the counter, I explained to the clerk how important it was for me to have a 7-passenger van. He assured me the vehicle would be available for my 12:00 PM pickup. However, when I returned at 12:00 PM, I was told by the same clerk that no 7-passenger vehicles were available. I was shocked. I explained that I had come earlier specifically to avoid this exact situation. The only solution they offered was a smaller 5-passenger van -- and to make things worse, they tried to charge me more for it. The customer service was terrible. At 12:00 PM, there were only two people in line, including myself, but I still waited 30 minutes to be helped. When I expressed my frustration, the manager tried to blame me for making the reservation on the same day -- which was exactly why I came in earlier that morning, to ensure everything would be ready. This location is completely disorganized, unprofessional, and does not value its customers. Never again.

I will never use Enterprise again, horrible customer service. The regional manager Kevin Peters…read moreand his team lacks the professionalism and showed disrespect for their customer. They also lost business that should have been given to them. The insurance company got me a rental and I kept the car for over two weeks, the rental was not extended due to the insurer's computer glitch, the insure system is connected to their system directly, they took no action to communicate with the insurer and only rudely demanded the return of their vehicle after the glitch was resolved, the insurer extended my rental, but No, take your car back, I will never use you again

A brand new employee picked me up from a body shop in the area and took me to this location. She…read morewas very friendly, polite and was dressed like a CEO. My car insurance paid for most of my rental. The person who helps me behind the counter was aware of my rental order. I saw a Jeep Wrangler in the parking lot, and I ask her if it was available. I drove home in this rental vehicle! It was quick service picking up the car. Upon return this vehicle, the guy who was behind the counter was dressed very fashionably, and his personality was very friendly, too. I was in and out of there in just two minutes. I always wanted to drive a Jeep Wrangler, Hyundai Tucson, and a Porsche SUV. I hope I luck out again and one of the other car is available for rental here when I need to get my car fixed again.

Very poor local customer experience followed up by poor national customer service…read more I made a last-minute reservation (12:30 PM for a 2:00 PM) same-day Saturday rental. The Website showed office hours until 2, so I reserved a car for that time. I hailed an Uber, and there were some logistical problems, so I tried several times to ring the office to inform them that I would be cutting it close, but could they hold the reservation. No one answered, so I let it ring through to national customer service, who informed me that they couldn't do anything, but I should just keep calling because maybe they were just really busy. I never did connect with the local office, though I arrived at 1:55 to find the gates were closed. William, my Uber driver who ensured I got there by 2, graciously drove around to see if there might be another entrance. [#HINT: This is proper customer experience.] We saw none. I paid him over $20 for an Uber to the location, and he waited for me to make one last phone call to the local office. Still no reply. There was no evidence of movement in the office area, and it didn't look like there had been anyone there for a while. I hailed another ride, and William and I headed back to the hotel, which during the return trip, I called Daniel national customer 'service', which is stretching the term 'service' quite liberally. After pulling up my reservation details, Danel astutely informed me that the local time was 2:01, so of course, they were closed. It didn't matter when I told him we spend the previous minutes trying to get in and not spend it calling the service desk. Daniel offered to make a reservation at another location, 'near' my hotel, but I declined. He apologised and said there was nothing he could do because I called after the location was closed, but he asked if there was anything else he could do to help. Knowing that I was already out $20-something bucks and was on my way to another $20-some odd for the return trip, and suggested he could reimburse me for that, given the inconvenience. No way. No how. I rented a car from @Enterprise. They even picked me up from my hotel. No @Uber necessary. Perhaps @Avis_Support could learn a lesson or two from Enterprise, if not some manners. Interestingly enough, whilst Avis' site lists Saturday hours ending at 2 PM, Yelp shows them closing at noon. Perhaps Yelp is on to something. If this is the case, then whoever is responsible for maintaining hours of operation needs to get with it.

The staff at this location are always so friendly and helpful. We have rented from this location a…read morenumber of times, always with great results. My most recent trip involved an extended rental but then had complications and a change in return date. They even worked with us on what was supposed to be a prepaid, nonrefundable contract when my elderly travel companion had to be brought home suddenly. Real human beings with a great attitude. Five stars!

Rental smelled like 40 packs of cigarettes were smoked in vehicle took several days to get to…read morechanged especially when someone already had an accident and had a stressful experienc.

I went in to rent a car for a month. I explained that I didn't own a car at the moment, so I had no…read moreliability insurance (the kind that the state requires). He said that I could get it through Enterprise, versus trying to go through a third party. I said OK. I then went through the process of initialing a bunch of declines (I thought). When I turned the car in and finally looked more closely at the paperwork I was given the Collision/Damage coverage, at $1000 for the month!!! So, not only did I not get what I thought I needed (coverage in case I hit and injured/kill somebody), I was given the type of insurance that I didn't want and have never gotten in 45 years of renting cars (coverage on the rented car based on at fault damage to the car). The manager did call me per my request, but clearly just to humor me- he had no intention of doing anything ("rental is closed- too late to make any changes"). Now anybody who has been in the corporate world knows that there is always something that can be done- it's just a matter of engaging the right person at the right level, by a person who really wants to right a wrong. This guy didn't. He just wanted to get off the phone. I actually flew to Phoenix the next day and needed to rent a car for two weeks. Guess who I didn't rent from (who I would have otherwise)?? I'm sure he couldn't have cared less. Don't rent from the Enterprise on Kirkwood Highway. Oh I forgot- the day after I picked the car up I had to get a new battery for the key fob, and two days after I picked the car up I had to fill the left rear tire up (ended up having to do this about every three days. Just a great experience all around...