Do not waste your time here! Pickup time set for 5:00pm we arrive and they tell us they closed at 5:00 and we can't help you. They were also very rude and ignorant about it and couldn't forward us to talk to anybody else except some AI customer service line. They have better prices cause of there awful service, please don't even consider using these guys. Absolute joke of a buisness! 0/5 stars if possible read more

Do NOT go to this Hertz location. I had an extremely frustrating experience and will never return. I arrived at this Hertz at 9:00 AM to confirm a reservation for a 7-passenger van that I had made earlier. There was only one employee working, with a line of about 10 people, and the line was barely moving. I waited for over an hour just to speak to someone. When I finally got to the counter, I explained to the clerk how important it was for me to have a 7-passenger van. He assured me the vehicle would be available for my 12:00 PM pickup. However, when I returned at 12:00 PM, I was told by the same clerk that no 7-passenger vehicles were available. I was shocked. I explained that I had come earlier specifically to avoid this exact situation. The only solution they offered was a smaller 5-passenger van -- and to make things worse, they tried to charge me more for it. The customer service was terrible. At 12:00 PM, there were only two people in line, including myself, but I still waited 30 minutes to be helped. When I expressed my frustration, the manager tried to blame me for making the reservation on the same day -- which was exactly why I came in earlier that morning, to ensure everything would be ready. This location is completely disorganized, unprofessional, and does not value its customers. Never again. read more

Absolutely awful, got here no greeting counter attendant just walk by me with out saying anything and left the counter while I was waiting, after waiting 10 minutes he told me they don't do the vans that I rented, didn't even offer to find me something else just started doing something else. Only got a 1 star cause there is not a zero read more

The worst location I've ever been to! So unprofessional and they clearly don't believe in answering the phone. Do not rent here!

Worst Hertz location. Reserved a vehicle, needed to wait 90+ mins to speak with someone to just get to another line to wait for the vehicle. Upon the vehicle being brought to me it was filthy inside and out, the windshield washer fluid light was on and the vehicle only had a 1/4 tank of fuel. The sites printer was also broken... shocking. When the rental jacket was emailed to me not only did it state that the fuel was fuel but the mileage was reported as 1,000 and the vehicle had 31k+.... Buhbye Hertz read more

Customer service is non existent at this location. Unfortunately the agent was not wearing a name tag and her name is not on the receipt or it would be in this review. She was unbelievably rude to the lady in front of me.She was returning a rental. While assisting her she reaches into a drawer and gets a car key and hands it to an older gentleman sitting to her left and says fuel it up.Dhe continues with the lady, completely unprofessional with her throughout the whole interaction. She finishes with her. She never acknowledged me standing there just stared at her computer and cell phone for a few minutes and then said can I help the next customer. I walj up and say Hi im I'm here to pick up my rental. She asked for my ID as I'm handing it over she sneezed in her hand. I pull back my I'd and ask her to use the hand sanitizer on her desk.Its December. She rolls her eyes at me and says it's not that serious. I tell her it's cold and flu season and I have a compromised immune system. She let's out a huge sigh and reluctantly uses the hand sanitizer while chastising me for asking. We proceeded to go through the rental process and she continues to mumble comments under her breath. We finish and she tells me Mr Charles is not back gassing it up. I then say I was instructed to call when I was on my way to pick up which I did and you said it would be ready in 30 mins which was 30 mins after the scheduled pick up time and I stood here and additional 20 mi s before you pulled the keys from the drawer and handed to the man that was sitting to her left when I entered. This location is at a car dealer/ repair shop. One lady at the counter when I entered. The entire interaction with that customer this employee was beyond rude and condescending. She finishes and leaves. She then switches between staring at her computer and phone without ever acknowledging my existence. After a couple minutes she says I'll help who's next. I walk up she asks for my ID and CC I start to hand them over and she sneezes. I ask her if she could use the hand sanitizer that is sitting in plain view on her desk. She says it's not that serious and I tell her I have a compromised immune system and it's cold and flu season. She rolls her eyes at me and says whatever. I give her my ID and she continues to mumble under her breath. I say can you repeat that and she says I don't like your tone. I respond saying my tone is fine the problem is your disrespect. She continues with the eye rolling and tried to switch my reservation options without saying anything word. When I call her out and say please stock to the reservation with toll package and damage waiver she tries to tell me what most companies will and won't pay for. I tell her my company accounting team made the reservation and requested it so they will pay for it please stick to what they reserved. All in all Hertz is the worst rental company that hires the most disrespectful ppl ever read more

Had zero problems with my most recent reservation, which was shocking. Service was competent and efficient. Car wasn't very clean, but even meeting the most basic expectations was a huge step up from my previous experiences here. Maybe they're trending in the right direction. read more

Worst customer service ever! Can't even say worst cause no one was there had people waiting for over a hr then you try to call and the phones just ring with no answer never go here! read more

I am not satisfied with the service received. The company website didn't clearly indicate that I may receive an electric car if a gas car wasn't available. It also didn't mention that I would unknowingly be assessed an up charge for the upgrade that I did not request - nor was I made aware of. More importantly the agents in your rental location didn't clearly advise me they were going to assess an upgrade fee. I was made aware of the increase in price when I questioned the amount being charged to my card. I believe transparency is important when conducting business. I feel the representatives at this location tried to force me into paying an extra fee for an upgrade or risk losing the funds paid in advance - which truly isn't much of an option at all. I will not consider using Hertz for my rental car needs in to future and I will advise others against doing so; due to the poor quality of service and hard sells tactics. read more

Several rentals, all problematic. Untrained and and unmanaged counter staff. Cars are dirty and poorly maintained. And ...reservations are not honored!! ("Sorry- we have no cars available") read more

We arrived to pick up our rental that had been planned months in advance. We sat in line for over an hour, and when we finally made it to the front, the agent abruptly stood up and left. She didn't give any explanation, she just left. Several people were waiting for cars it appeared that they didn't even have a vehicle for us. I called Avis and promptly secured another vehicle and we left. The customer service was horrible and it was evidence that the employees didn't really care about doing a good job or that they may be ruining vacations. I understand that it's a crappy job, but you could still try to at least do a good job. read more

Literal sacks of feces. I tried to call ahead, no answer, compounding the issue. Came in, was told to wait for like 10-15min, making the situation worse. Ended up ruining whole trip, costing me tons of money!!!!!!!!!!!!!! Hundreds of dollars. I am pissed. LAZY. LAZY. LAZY EMPLOYEES. Some of the worst customer Service EVER!!! read more

Reserved & prepaid for a rental car. We are all ready to l Ave for our trip, drove 25 mins to pick up car, only to be told that "unfortunately they don't have ANY vehicles available ". They can't refund our reservation because we prepaid, and we have to call their corporate number. If I could leave 0 stars that would be more appropriate than 1 star. read more

Worst experience I've ever had at a Hertz. Arrived on time, the l girl at the counter asked me how she could help me. I advised her I was there to pick up my rental. She gathered her purse and belongings, told me she had to leave and someone would be there to help me in a few minutes. I watched her get in her car and leave. No one else was at the counter. I called Hertz customer service to complain and ask for assistance, they weren't able to help me. After 45 mins another employee came to the front. She advised me they had no vehicles available. By pure luck another customer came in to return her vehicle. I took it without them cleaning it or filling the gas up. I just needed a car. Unbelievable!! Very poor management and absolutely no customer service. read more

Booked a car online and when I arrived they said they had no cars left... Don't book here or else you risk walking away without a car (like me). Waste of your time and money. I guess it was my mistake for not trusting the negative reviews of this place. Rent a car through any of the other nearby places, not this one. You'll regret it. read more

I reserved and prepaid for a car and confirmed a week before Arrive at the counter and told me that the car I reserved is no longer there (saw the person in front of me drive away in it). Manager told me it's first come first served? That is not the way to do business. I was stranded, paid $35 for an Uber to rent from a different company where I'm paying $400 more. I expect a reimbursement! Never rent from this place! They have no customer service skills! read more

WORST EXPERINCE EVER!!! We only had problems after problems with this rental ever. The first rental we got, it was dent and full of dog hair, so we rejected that rental. We were given another minivan which looked ok. the problem started when we started our travel of 13 hours, the wheel shake all the way to our destination when we drove over 50 mph. It had a banging noise in the back axles. We try contacting their emergency road side assists and they were no help. They didn't have any open location and could not provide us with any help. I tried finding any Hertz location to exchange the car, they didn't have anything available, until Monday were we had to drive 1 1/2 hour each way to change the car again. The mini van we got was more acceptable but needed an oil change but they said it was fine. The first rental was filled at 3/4 tank of gas, when we changed it for the second one we left it with a full tank, the second minivan we got at less then a 3/4 tank. and filled it up before we got home. We returned the minivan with more then 3/4 tank full but yet WE ARE BEING CHARGED $122.00 IN GAS FUEL BECAUSE IT WAS MISING 12 GALLONS according to them. I even sent proof of gas transaction and still they will not adjust the charge. They were like there is nothing we could do, they told me that I will have to take it to cooperate, but there is no phone number for me to speak to them only via email With all the issues we had and yet they have the nerve to charge for gas when we returned both vehicles with more gas then what it had when we got it. read more

I rent cars virtually every week for work so I deal with a lot of rental agencies. I was in this agency 2 times and both times witnessed customers complaining about problems. My own experience was not any better. Though the staff is polite enough - they were not willing to make any effort to correct obvious mistakes in billing and fell back on the "take it up with corporate" attitude. Don't worry - I did. read more

Rented a car there for one day, pickup procedure was ok, except they didn't check the boxes in the rental contract, took pictures on their smartphone, instead of documenting the vehicle condition, skipped my signing the contract. It was good tip to take my own photos of crack under the door and mileage and gas, as the next day when I dropped the car they tried to charge me for the gas despite they gave me the car with the gas residue for 60 miles and I returned them for 150 miles. They charged also for one hour late, no excuses accepted. They have pretty nice prices, but you'll definitely end up with higher bill. This is my first and last time I use this service location. Enterprise and budget are much better in terms of customer service. read more

Company website doesn't know inventory so don't trust your confirmation without calling the location. The customer service I experienced was less than helpful and couldn't even provide proof they had cancelled my reservation. Thank goodness their website was smart enough to be able to confirm. Supervisor didn't understand the issue I escalated, did nothing to de-escalate and insulted me. read more

If I could give this place negative stars I would. They straight up will rob you once they have your card on file. I had a rental due to an accident for 3 weeks with my insurance covering 2. They told me it was only $130 a week so I extended it a week with everything going on right now with the virus. I dropped the car off with maybe a quarter tank less than what I got it with and a girl met me outside and took my keys and told me a receipt would be emailed. I had called earlier in the week to confirm I would only charged $130. I was astonished to see a charge of $734 come out of my account from hertz. Checked my email and still no receipt. I spoke to them today and they said they "smelled smoke" in the car and were charging me a $400 detailing fee. I called and advised I hadn't authorized that amount and they pretty much said too bad you should've read the contract more closely that they didn't review with me at all. Hertz straight up robbed me for my rent payment during this already stressful financial time. I even asked if I could only pay what I owed for the car now and be billed for the detailing fee of $400 which is ridiculous amount also and they pretty much said I was out of luck they now have my $730 and I won't be getting it back. It's terrible that this company can do this when my husband already got laid off due to coronavirus and we were just in a car accident. This company has taken advantage and is not willing to work with individuals in this hard situation everyone is currently going through. BEWARE!!! read more

Our reservation was canceled three days prior to our trip. We received a phone call letting us that the car we reserved and prepaid in advance weeks ahead was no longer available. Offered nothing to help us with our upcoming trip. Will NOT use this company ever again. This company only deserves negative stars. read more

The girl on the phone was pretty rude. I don't see how people have 5 starred this place. It's a literal piece of sh*t. They were so quick to get off the phone with me and weren't even informative. Don't waste your time with this place. Employees are bitches. read more

Good service overall although the wait was too long at the time of pick-up. I found out that they also give a ride like Enterprise does, so that's an added plus! Will be renting again from here.. Just want to add - with the latest rental I had, the car was nice but wasn't washed/cleaned. As a courtesy, that should be taken care of.. read more

The worst customer service i have ever experienced in a rental car place. I happened to meet the same person when i picked up the car and when i dropped it off. She was rude, acting very indifferent, as if half asleep and tried to nickel and dime me both times. Upon return, i had forgotten to fill up the tank, after along trip. I found out that they charge $9.99 per gallon + tax. For a bit more than a quarter of a gallon,, the total for gas only would come to $126. I asked that i go back out and fill the car up, but the clerk said that they had already returned the car. As i went outside, the car was still standing in the same spot and no one had touched it. More than the money, what hurts is the attitude. read more

Really good service! Helpful employees, reasonably priced rentals with convenient option to drop off at philly airport.

I rent vehicles on a weekly basis and our company switched its contract from Enterprise to Hertz. While i enjoy the service at major airports, this location is not equipped to handle drop-off service and is very limited in the cars available. I hope you like economy! The staff is friendly enough, but the small college location is just not able to handle corporate accounts. I have been calling them since 7 am (they open at 6:30) to have my vehicle dropped off at work ( I will not leave my personal vehicle on their lot ), it is now 9:45 am and there is still no answer.... Calling the Hertz corporate office and leaving a 1 star review... read more

I've used this location three times, twice for business and once for my personal use. The staff members are always friendly.

Great service by the whole staff, Tyler made sure I got a new clean car, was in and out less then 5 minutes! Would come back again when ever I needed a car. read more

We were on our way to a family funeral in NY when our car window shattered outside of Newark. We (literally) staggered into Hertz covered it bits of glass. Our rental agent, Tyler K., was amazing and patient with us as we tried to figure out what to do. Tyler got us a car for the weekend (despite it being a sold out week coming up) and even reminded us of a AAA discount. He waited graciously while we called the local BMW dealer, parking garages, and the credit card company. No surprise charges at the end and no insurance we didn't ask for. Nice guy, did a great job when we were in need. Was not expecting it to be that easy, so here I am writing a raving yelp review. Thanks Tyler! read more

My girlfriend was in an accident which is it was the other drivers fault, and therefore his insurance covered everything. She had to go through Hertz for the rental car because thats who they worked with. Living in Newark these guys were right around the corner. When we signed for the car they were very friendly and seemingly helpful. Car was great but once the initial two weeks passed, they began debiting her account automatically for rental charges instead of going through the insurance company as the contract was set up. Once we noticed we called a minimum of 6 times and they always said they would call back in the morning, which of course never happened...not even ONCE did they call back, but continued to debit the account. We then called the insurance which were equally annoyed and said they should never debit her account directly they should have went through them (the insurance company). They then sent Hertz an update to the agreement and (big shocker) they STILL continued to debit her account instead. A total of about 3 weeks worth of rental charges were eventually charged to our account. Only after reaching out to Hertz once again did they finally, and very un apologetically began charging the insurance as this whole contract was set up to do. Fast forward a couple weeks after the car was returned and she gets a Hertz charge on her account for $44.00 worth of tolls. Come to find out they charge $5.00/per day just for having the " Plate Pass" device..even if you don't use it that day! Im sure that was swindled into the small print somewhere from these criminals so I guess I can't complain too much about that. But wait its not done yet more than a month later and we have almost forgotten about Hertz...no surprise here another $5.00 charge to our account. I called to complain about these charges especially after everything we've already dealt with and after a long awkward pause the guy simply said "Ok I'm transferring you" and transferred me to corporate customer relations without another word. She explained all the non sense fees very coldly and plainly and couldn't care less about our nightmare experience. What a joke of a company, first and last time I will ever use Hertz. read more

Excellent customer service. The team at the Newark, DE location is professional, courteous, and accommodating. I always get a nice, clean, new model car. I will continue to use this location exclusively. read more

I had to rent a car through Hertz that was paid for by my insurance company. From the time I got there to pick up my rental, the service has been horrible, took me 40 minutes to get the rental, but only took 3 min to check in, and walking out I expressed how dissatisfied I was with the service. 2nd part was when my insurance company in error shortened my time from 7 days to 3, a Hertz representative CALLED ME 2 DAYS after the car was suppose to be returned, midday. I rented the car from 6/26/17 to 7/3/17. Got the call 6/30/17 saying the car was to be returned 6/28/17. I called my insurance and got resolved right away. But if that ended up not being an error, I would have been forced to pay 2+ days for the rental because was returned late by no fault of mine. 3RD I return the car, was told receipt will be emailed to me, which was on 7/3/17, Friday I notice something wrong with my bank account balance and notice a 300.00 charge from Hertz, checked email again, no receipt, I called insurance company making sure they paid for the rental for the full 7 days, and the answer was yes. I called Hertz, and the same young lady that heard my dissatisfaction on the day I picked up the rental said they were busy with customers, took # to call me back, no call back, I called again later, finally got an answer, she claims there was smoking in the car, I am a non smoker, I live in a non smoking apartment, which I can provide proof. So I advised her of that, she claims then she found ashes on door panel, again I advised no one smokes in the car. I did have my mother in the car who is a heavy smoker however, she does not smoke around me or inside my home or car. Some smokers do carry that odor with them, but with that being said I did not violate with anyone smoking in the car. I have been calling for a manager since Friday 7/7/17 up until today, I was left on hold today for 7 minutes to be told that while I was on hold manger stepped out, and I am again talking to the same young lady, who I later find out she was the one who so called found evidence of smoking. So again she took my info to have manager call me back, still no call back. So I call again, got manager, he was in but never bothered to call me back, I asked for receipt of my bill, receipt of what 300.00 cleaning fee was used for and proof of smoking such as pictures of so called ashes found, he said had could not provide me with anything besides my receipt, which claims I never got because did not have an email, which I provided at the time of pick up. Advised should be able to provide some type of proof if charging that high fee, Manager gave me a scenario that maybe someone was smoking outside the car by the door and ashes flew in, so I said to him ok if that was the case, I still did not have smoking in that car, he said nothing, explained that I would call the Better Business Bureau because things seem very suspicious. Manager named Tyler then hung up on me. To add, I feel like I am being ripped off, this is very cunning. I did not get a receipt, if I did not check my account I would not have known, when he advised me that he did not have an email address to send my receipt my response was but you have my contact information, he said nothing, it seems like they can do what they want and as a consumer how am I protected. read more

My phone call to them about a rent a car, was rude and uncaring. I decided to go with a much nicer group of people!

So we had a minor accident and had to get to our vehicle repaired. State Farm refers us to Hertz for our rental for 4 days while the vehicle is getting repaired. The customer service is not that great and the guy acted like he was bothered by helping my husband. We get the car and go on our way. A few days later our vehicle is ready and we return the car and settle our share of the rental fee (the difference between what State Farm paid them). All is well and we go on about our lives. About a week later there's a $16 charge for a toll fee???!!! So thinking this has to be a mistake my husband speaks to the same unhelpful guy we dealt with prior. He is rude and passes us to the 800 #. We are told by Hertz that my husband went through a toll in TEXAS!! Well since we didn't leave the State of Delaware for the 3 1/2 days we had the car and he only drove it to and from work (no tolls involved) my husband politely told them that he was no where near Texas and it was not possible. He was bluntly told they would have to "investigate" this and then passed off to the toll provider Plate Pass. There has been no resolution to this so far and we are less than pleased with their service. I then just read that a couple years ago Hertz settled a law suit relating to this very SCAM!!!! (which is exactly what it is) I'm glad to see that they learned nothing from that previous experience. It would be a little less infuriating if the customer service seemed like they cared just a little bit!! State Farm should watch who they refer their long paying customers too and should check who they do business with. Beware of this scam when renting from them and double check your credit card statements!! read more