Total Failure. I reserved a full-size SUV from the Laskin Rd VA location one week in advance of a…read moretrip I'm making. The website said a Tahoe, Expedition or similar would be provided. On the Thursday (4-16-2026) before the 4 PM pickup I was called to advise no vehicle was available. So, the late afternoon before expecting to leave on a trip the next morning I am hit with no rental vehicle. TOTAL FAILURE. This has happened before with Enterprise. Do NOT trust them for a second on any important rentals.

Most responsive enterprise I've dealt with. They actually answer the phone and have very helpful…read moreand efficient employees.

If you want your car service and complete peace of mind , see Josh at the service dept . Without…read morequestion when Josh hands you the keys to your car you know everything was done right . He's on point and knows his job well . Josh has earned my respect and if he can find you a discount he finds it . I will continue to return to short pump BMW because of Josh

Horrible service department. CHECKERED FLAG BMW…read more Beyond disappointed. I purchased my BMW 850i 1 yr ago. (11 months ago when in for service). Brought in for oil change and state inspection. Car had a couple of intermittent warnings. (I called my regular Svc advisor after first warning. No issue found). I purchased the extended warranty because of all of the computers in the car. Apparently diagnosing issues isn't covered by the warranty. Because one of the sensors was going off, even though coolant levels were correct, that's a charge. Addressing other computer issues was not covered bc it was diagnostic. No one should EVER have an $850 Svc bill on a car you've owned less than 12 months. 30k miles. I was warned about CHECKERED FLAG, should've listened.

Should have read the reviews before I came - I live in California and rent with Avis all the time,…read morebut this experience was truly horrible and I would never come back. Extremely rude, unhelpful customer service, not even familiar with their own policies, poor inventory of cars. Go with Hertz or another rental agency nearby.

Horrible !! When I received my rental car, it was damaged. I took multiple pictures and videos. I…read morewent back in the rental area to confirm that the damages were noted in the system so I won't have issues at drop off. It was not documented on the rental paperwork handed to me and no walk around the car with the worker. I was told by the worker behind the desk that the damages were in fact noted. Well... what a surprise a month later, I received a bill from a 3rd party representing Avis stating the rental had damaged and I was liable. Of course I had to call multiple times and send pictures to verify the damages were there prior to me receiving it. It was time wasted that was unnecessary because of negligence on their end.

We bought a 2012 BMW 328i on 11/28/2015. The buying process wasn't bad, typical haggling, said they…read morehad made a mistake on the internet price therefore they were only making about $7. They even provided the "Inventory Stock Card" to prove it. When they were getting the car "ready" for us, they were going to check the low tire warning. It was off when we drove away with the assurance that we would get our missing second car key when the plates came in. A few days later, the low tire warning came on again. We found out they had plugged the sidewall which is never an acceptable way to fix a tire. We gave them the opportunity to pay for it. They did not return the call that was left with our salesman for the manager. By the way, there isn't a spare because they are Puncture Proof/Flat Proof. It was $300 to match the tire. Then I was told there was no second key which cost about $150. Last and least, they didn't even clean the car. We found 5 small blankets in the trunk from when they had loaned out or rented out the car. Not to mention the gunk in the oil cap.

I found a car online. Applied for financing. was approved. Made an appointment to pick up the…read morecar. Stopped at the bank and got my down payment. Arrived at the dealership and met the salesman who told me that the car was across the street. Went to get the car and didn't come back.... I waited 30 minutes and left. Sent a text message to his phone. Never got a reply. Very confusing. I do not recommend this dealership. Poor business practices.

Had a good experience with budget and leaving this because of Mary who was a sweetheart and helped…read moreme out when I left something in the car and helped me find it. Great workers here and helped a ton! Thank you!

This location was a terrible experience. I reserved a vehicle more than two months in advance, yet…read morewhen I arrived on 6/6/26 at around 5:00 PM, the service I received was extremely disappointing. The two female employees working at the counter were rude, unprofessional, and completely lacking in customer service skills. If a company knows it has a high volume of rental customers, it should be properly staffed and prepared. Making customers wait and then treating them poorly is unacceptable, especially when reservations were made well in advance. Budget needs to do much better with customer service, staffing, and overall professionalism.

Booked an online reservation for a rental car during a college football playoff game and even…read morereceived an email confirming my itinerary. My Apple calendar indicated there was a change in my reservation, which I did not make. I contacted Hertz who attempted to gaslight me insisting I modified the reservation. Since I booked a high demand full size suv a day before the prices doubled, they altered my reservation dates then attempted to extort me trying to charge me the full new price, along with a modification charge of $150. I spent 90 minutes arguing with customer service. They finally fixed it but claimed it would not process unless I accepted a $62 upcharge. In return they would offer me an $80 voucher for my next reservation, however I plan to never rent from Hertz again. They are scammers who try taking advantage of their customers to increase their profits. In the future, I will only use Enterprise or Alamo who are way more professional. Be forewarned if you ever considering booking a vehicle from Hertz.

I recently needed a rental while my car was in the shop for some minor repairs. My insurance…read morecompany place me through this Hertz dealership, and it wasn't the best experience. First, I ended up waiting at the body shop for almost 30 minutes for a driver to pick me up and take me to the location. When I arrived, their computer system was all messed up. Multiple customers waiting around trying to get served. Then they didn't have my reservation in the system. Had to get on the phone with the insurance company to get them to re-send the information to the (somewhat messed up) computer. Finally once that all got sorted out, I got into a rental. At that point, I'd been at the location for well over an hour -- so the positive part was that they upgraded me into an SUV which worked out much better for me in the long run since my car ended up in the shop longer than anticipated. Returning the car, however, was a much easier process -- I was in and out within about 10 minutes, and they had a driver almost immediately to take me over to the body shop. So -- incredibly inconsistent in terms of the service I received on both visits to the location. The staff was very friendly though, and they did have a small (if paltry) play area for kids.

Car received on time. Desk admin was quick, confusing and less than friendly. Too many idle…read moreemployees sitting about. Sketchy people hanging around outside in cars, blocking entrance and generally doing little. Car I received was very dirty, tires need replacement. Otherwise in and out in ten minutes. Fix the above and this would be an outstanding business.

Absolutely ridiculous, book a rental and get there to find out our phone number on file was missing…read more1 number apparently and they have no cars available. Completely unacceptable and unprofessional. Shut this place down.