Keeping the 5 star service up after 9 years of incredible service from Toyota Rental Cars. Manager…read moreVictoria is amazing and a primary reason I continue to return and highly recommend. My last rental was a 2021 Toyota Sienna Limited Hybrid with low miles. I reserved the van months prior with them only having one or two in their fleet. The primary reason for a van was to use cargo space for my son's college move-in. Communication was strong from Victoria on a tight timeline of availability. Checkout out of the van encountered an issue with the rear seat that delayed my departure out of town 30 minutes. Ultimately it had to be taken in the garage and roughed up by Victoria who had to break it to fold. So I was told it would not be usable on our family 10 day trip. It was not a deal breaker and we still desired the vehicle. We later needed the rear pop up for friends we made it work. The van performed flawlessly and was extremely comfortable. The gas mileage was a staggering 33 mpg fully loaded. The round trip of over 2300 miles it averaged approximately 35 mpg. This van had all the bells and whistles on it, but ultimately it was the amazing comfort that won out. No soreness after up to 7 hour stretches. The check-in process was smooth by another employee with Victoria in a meeting. They told me an a large adjustment would take place with issues relating to the rear seat. Days later I saw the credit on my card and it was extremely generous and appreciated. I love that Toyota Rental Cars continue to be a 100% Toyota operation with newer low miles cars at a similar price you would pay any where else. If there is one drawback it's hours which have improved. Of course I will return and tell others this is where you go to rent quality automobiles and receive award winning service. Thank you Victoria.

Total Failure. I reserved a full-size SUV from the Laskin Rd VA location one week in advance of a…read moretrip I'm making. The website said a Tahoe, Expedition or similar would be provided. On the Thursday (4-16-2026) before the 4 PM pickup I was called to advise no vehicle was available. So, the late afternoon before expecting to leave on a trip the next morning I am hit with no rental vehicle. TOTAL FAILURE. This has happened before with Enterprise. Do NOT trust them for a second on any important rentals.

I rarely use Enterprise these days, but I want to provide a shout out to this branch for turning…read morearound a poor start and finishing strong. I have been a consistent customer of this branch for over 10 years. Our family rented a Chrysler Pacifica van for a week to move my daughter into college. The national staff was great! The pricing even better with a promo applied. The confirmation hit my inbox. When time to pick up there was confusion due in part because I was originally going to pick up myself as opposed to their staff pick up. I changed this by calling hours ahead and talked to the local office. However as the time rolled by 430 PM I was concerned and as it approached 5 which was closing time I was panicked! After 20 minutes of attempting to reach them I did and a driver picked me up and staff remained overtime to take care of the paperwork. The van was not quite tidy for my taste and was rectified. Enterprise policy is return the gas as you found it which was empty. I don't care for that policy. However I do love the unlimited mileage policy. It saved me hundreds. The van performed extremely well and although not a hybrid model was exceptionally good on fuel. The last day there were onboard navigation issues and it was Sunday. The national staff documented. The return was easy and a sizable discount was applied for onboard computer issues once staff confirmed. Also a discount code was provided for my next reservation. 3.5 rating and roundup. The overall was strong enough to remain at a 4 stars and the staff truly made the difference.

If you want your car service and complete peace of mind , see Josh at the service dept . Without…read morequestion when Josh hands you the keys to your car you know everything was done right . He's on point and knows his job well . Josh has earned my respect and if he can find you a discount he finds it . I will continue to return to short pump BMW because of Josh

I am writing to formally complain about the poor experience my wife and I had at Checkered Flag BMW…read morein Virginia Beach today. After researching the 2024 BMW i4 and securing bank approval, we called ahead to confirm our intentions and drove three hours to purchase the vehicle. We expected to utilize the current incentives listed on the corporate BMW website, which closely fit our budget and stated that military and loyalty discounts could be applied after a negotiated price. However, the dealership refused to negotiate the sales price, and we encountered multiple inconsistencies: - Financing Discrepancies: The Michael Russell initially offered a 2.99% interest rate for 60 months, which did not match the website. When challenged, he took a photo of the 2.99% for 72 months offer, which the Clayton Moats sales manager then approved. - Dismissive Customer Service: When we spoke to the sales manager regarding the pricing policy, he was dismissive. After I cited the corporate website, he stated we should have called first, despite the fact that we had called in advance. - Misleading Advertising: While the manager acknowledged that the corporate website was misleading regarding negotiations and incentives, he made no effort to remedy the situation or honor the terms. This experience felt like false advertising intended solely to get buyers into the showroom. Due to the lack of resolution and disrespectful treatment, I plan to file a formal complaint with the Better Business Bureau and share our experience on social media. I expect a response detailing how this matter will be addressed but I don't think they will respond. Buyers Beware Sincerely, Ivan M.

I rented a car from RIC on a 24-hour rental and returned it within the 24-hour window to the…read moreVirginia Beach location. Because the location was closed, I left the key in the drop box. However, I was charged for a late drop-off under the explanation that this location does not accept after-hours returns. If after-hours returns are not accepted, it is unclear why a drop box is provided. As a frequent Avis customer, I have never encountered this issue before. A 24-hour rental should be honored from pickup to drop-off. I would give zero stars if I could!

Should have read the reviews before I came - I live in California and rent with Avis all the time,…read morebut this experience was truly horrible and I would never come back. Extremely rude, unhelpful customer service, not even familiar with their own policies, poor inventory of cars. Go with Hertz or another rental agency nearby.

We bought a 2012 BMW 328i on 11/28/2015. The buying process wasn't bad, typical haggling, said they…read morehad made a mistake on the internet price therefore they were only making about $7. They even provided the "Inventory Stock Card" to prove it. When they were getting the car "ready" for us, they were going to check the low tire warning. It was off when we drove away with the assurance that we would get our missing second car key when the plates came in. A few days later, the low tire warning came on again. We found out they had plugged the sidewall which is never an acceptable way to fix a tire. We gave them the opportunity to pay for it. They did not return the call that was left with our salesman for the manager. By the way, there isn't a spare because they are Puncture Proof/Flat Proof. It was $300 to match the tire. Then I was told there was no second key which cost about $150. Last and least, they didn't even clean the car. We found 5 small blankets in the trunk from when they had loaned out or rented out the car. Not to mention the gunk in the oil cap.

I found a car online. Applied for financing. was approved. Made an appointment to pick up the…read morecar. Stopped at the bank and got my down payment. Arrived at the dealership and met the salesman who told me that the car was across the street. Went to get the car and didn't come back.... I waited 30 minutes and left. Sent a text message to his phone. Never got a reply. Very confusing. I do not recommend this dealership. Poor business practices.

Had a good experience with budget and leaving this because of Mary who was a sweetheart and helped…read moreme out when I left something in the car and helped me find it. Great workers here and helped a ton! Thank you!

This location was a terrible experience. I reserved a vehicle more than two months in advance, yet…read morewhen I arrived on 6/6/26 at around 5:00 PM, the service I received was extremely disappointing. The two female employees working at the counter were rude, unprofessional, and completely lacking in customer service skills. If a company knows it has a high volume of rental customers, it should be properly staffed and prepared. Making customers wait and then treating them poorly is unacceptable, especially when reservations were made well in advance. Budget needs to do much better with customer service, staffing, and overall professionalism.

Booked an online reservation for a rental car during a college football playoff game and even…read morereceived an email confirming my itinerary. My Apple calendar indicated there was a change in my reservation, which I did not make. I contacted Hertz who attempted to gaslight me insisting I modified the reservation. Since I booked a high demand full size suv a day before the prices doubled, they altered my reservation dates then attempted to extort me trying to charge me the full new price, along with a modification charge of $150. I spent 90 minutes arguing with customer service. They finally fixed it but claimed it would not process unless I accepted a $62 upcharge. In return they would offer me an $80 voucher for my next reservation, however I plan to never rent from Hertz again. They are scammers who try taking advantage of their customers to increase their profits. In the future, I will only use Enterprise or Alamo who are way more professional. Be forewarned if you ever considering booking a vehicle from Hertz.

I recently needed a rental while my car was in the shop for some minor repairs. My insurance…read morecompany place me through this Hertz dealership, and it wasn't the best experience. First, I ended up waiting at the body shop for almost 30 minutes for a driver to pick me up and take me to the location. When I arrived, their computer system was all messed up. Multiple customers waiting around trying to get served. Then they didn't have my reservation in the system. Had to get on the phone with the insurance company to get them to re-send the information to the (somewhat messed up) computer. Finally once that all got sorted out, I got into a rental. At that point, I'd been at the location for well over an hour -- so the positive part was that they upgraded me into an SUV which worked out much better for me in the long run since my car ended up in the shop longer than anticipated. Returning the car, however, was a much easier process -- I was in and out within about 10 minutes, and they had a driver almost immediately to take me over to the body shop. So -- incredibly inconsistent in terms of the service I received on both visits to the location. The staff was very friendly though, and they did have a small (if paltry) play area for kids.

Absolutely ridiculous, book a rental and get there to find out our phone number on file was missing…read more1 number apparently and they have no cars available. Completely unacceptable and unprofessional. Shut this place down.

I hope this company goes out of business. I will never ever rent from budget again. Wasn't my first…read moreand will be my last. I'll take my business back to enterprise. Which I rent from several times a year. Never have issue with them enterprise. First I received a non fully cleaned vehicle on the outside. Wasn't much of a big deal to me being we had a very minor snow storm. I rented the vehicle for two weeks (waiting on my purchase car to arrive) long story short I got hit with a 450$ clean fee. Called customer service said the reason for the cleaning was bc of dog hair. I don't put pets in my own vehicle nonetheless a rental. Then they came back and said no it was dirty inside...which was a lie just normal foot traffic within the car from getting in and out of the vehicle. I removed everything from the vehicle that my kids had left behind as I do every time I rent from enterprise. This company scams their customers and should be ashamed of how they do business. I don't care how bad you need a car go somewhere else. I am not someone that writes reviews but when a company lies and steals...I become a different person.

The staff at this location are very helpful, courteous and professional. They really care about…read morethe customers and is shoe's in their professionalism. Unfortunately they are being handicapped by the online reservation staff that are promising customers that there is inventory at the location and not taking into account whether ornate the cars are in service. Which in turn, the customer drives or Ubers to the location only to be told there are other vehicles available... The customer also blames the location instead of corporate... No fair to the staff who are trying!

Literal scammers. Was never notified when my insurance coverage ran out and I was charged an extra…read more$400. Never go to this place