I would say 4stars over all. Leaves one to wonder if they call you the evening before to confirm. I confirmed. Changed from noon pick up to 2pm. Showed up at 1:30 and car is not ready . Confirming does no good I guess!? read more

Enterprise Rent-A-Car - Car Rental Near Me - Orange Park, Florida

I am extremely disappointed with my experience. I reserved a premium full-size SUV over a month in advance because I specifically needed a large vehicle for my family's trip. The reservation clearly stated a vehicle comparable to a Ford Expedition Max, Jeep Wagoneer L, or similar. About a week before my pickup date, I received a call stating they could not guarantee the vehicle because of "multiple recalls." I asked if they could obtain a comparable SUV from another nearby location, but I was told they had been trying and that other locations were focused on fulfilling their own reservations. Wanting to verify my options, I contacted nearby locations myself. They simply explained that this is a busy time of year and that larger SUVs are in high demand. At no point did they mention recalls, which left me confused and questioning the explanation I was given. The most frustrating part is that a reservation made over a month in advance should mean the company has a reasonable plan to provide the vehicle reserved or at the very least, a comparable replacement. Instead, I was left feeling like my reservation didn't actually guarantee anything. Offering a minivan or a smaller SUV is not comparable when the reason for reserving a premium full-size SUV was the extra passenger and cargo space. If your company cannot reasonably provide the class of vehicle customers reserve, especially when reservations are made well in advance, then expectations should be communicated honestly from the beginning. A reservation should provide peace of mind, not uncertainty days before a trip. Unfortunately, this experience has caused me to lose confidence in relying on this location for future rentals. read more

I rented a car through my auto insurance and they gave me a car that was not than my coverage. They did not disclose that and I tried to contact them when they texted me. Manager is not honest about what was said. read more

Called to confirm pickup time for my car that I reserved over a month ago and was told that they didn't have a car for me. They then said that they tried to reach out to me but didn't have a phone number on file which is not true because they told me my phone number in person and it was on the reservation confirmation?? Also they had my email so not sure why they couldn't get in contact with me. We also reserved an SUV for a reason and got stuck with a tiny hatchback with no trunk space. 2/10 do not recommend. read more

Like others, this branch defrauded me as well. Gave me a car with two tires with leaks in it AND it smelled horribly of smoke. It was clear as day that it hadn't been cleaned properly OR had any recent maintenance. After reporting the issue to member services it took Logan THREE BUSINESS DAYS to even reach out about the vehicle. By then, I had already driven to my destination because it's christmas and I couldn't delay our trip any longer. Member services tried their best to send my booking to another location since he was ZERO help but whenever I called those locations to drop off or exchange the vehicle they either had "no record" of my booking or were closed ‍. One of the locations offered to check for whether or not any location within 30 miles had an equivalent exchange and sadly none were available. They told us they'd reach back out when one returned. After 24 hours I called member services again and they suggested I at least get the tires patched up while we wait. I told them fine but it only resolves one issue, my only mode of transportation for my family and my 12 month old is a car that smells like someone hotboxed it for 40 days and 40 nights. After another day of waiting I asked can they just let me drop it off, I don't want the car anymore and I'm worried about my child. They say they completely understand and tell me to drop it off, the branch manager will call about a refund on monday. This is where they direct me to a CLOSED location ‍. We ended up having to drop it at a random airport after pleading with one of the attendants. I get my receipt and to my surprise I have been charged TWICE for insurance! When Logan finally calls me on Monday I explain the situation and let him know that my child is now sick with a fever and (unbeknownst to him) EVERY piece of clothing she wore in that car smells of CIGARETTES. I need everyone to understand that is NOT NORMAL. Imagine how bad the smoke inhalation had to have been for clothes that she only wore in the car for 30min MAX to smell like cigarettes DAYS LATER!!!!! Logan didn't care. Despite ample notes on my rental and the conversation that was had on the property when I first was given the car, AND the fact that I tried to return it THREE TIMES, he said I didn't do enough to justify a full refund. He said all he could do was give a complimentary refund for the double charges. That's not a refund for my experience and the quality of the car. That's a bill correction for a mistake one of YOUR employees made!!! And it was NOT what the member services team said I would be expecting. I also requested the phone records/notes of my reports and I haven't received anything. In fact, even though Logan was supposed to call me yesterday with an update/resolution I have heard nothing. Based on past experience I am not sure I will. I will never rent from such despicable and callous people again. Your phone lines claim they sanitize all cars before renting them out. LIE. They claim that they are in good condition with no defects. LIE. They claim that customer service is their number one priority. LIE. LIE. LIE. You care for nothing but the money in your pockets. You don't care about passenger safety or accommodations and you DEFINITELY do not care about their health or their kids. Don't believe me?? check the negative reviews here and on google. Logan and this locations way of handling ANY issue has been reported time and time again!!! 1 week of pure hell that I wouldn't wish on my worst enemy. After I returned the car I went and rented another one from Budget (so we could drive back home) and it's been a dream. No flat tires and no smoky smell :) read more

But like ALL rental car companies VERIFY the final cost. Not the initial price ASK for the final cost. Ie tourist fee state fee etc etc. it will add up. Stay away from the Tinky ones they are worse read more

CAR RENTERS BEWARE. I'm very upset about renting a car from this company. I rented a full sized SUV from the west side location last month and got a van instead without calling or informing me of the substitution. 3 weeks ago a rented another full size SUV for our upcoming family trip. I called 3x before pick up date to confirm that the vehicle I rented is available. 3x I was told that it is. On the day of pick up, we waited in the lobby for more than 30 mins for the staff to find a Full Size SUV. Long story short, I was told that someone is returning a full size SUV the next day and if I can wait instead. My question is, what's the point of making a reservation and be a loyal customer if you've rented from the same company throughout the years and they can't even fulfill your reservation? read more

Cierra and Alyssa were very efficient in my visit! The service received at this location was above and beyond on the holiday weekend just literally taking care of business in the best way possible with all of the clients they had along with my last minute rental request from Toyota for our trip when our vehicle was not in working condition! I was blown away and greatly surprised by the superior service! read more

This particular Enterprise Rental Car defrauded my elderly mother-in-law. The branch manager Logan Kober is a jerk and they know what they did. If you are forced to rent from this location after an accident verify verify verify your costs. They will defraud you and then they will have no problem being a jerk to you. read more

I give them 3 stars because the cars run. Most of them have minor damage, which they try to blame on the customer. They pestered me to buy their collision damage waiver, and I didn't. Then tried to blame minor dings and scratches on me. They backed down when I showed them the pictures of it on my phone. They try to rush me into a car without me inspecting it. Take lots of pictures before you get into an Enterprise car. If they hassle you call corporate right in front of them. read more

WORST RENTING EXPERIENCE AFTER A CAR WRECK. My car was totaled so I had this rental from my insurance. First of all whenever I go to pick up the car everything goes smoothly the staff is helpful & I had a very helpful young lady named Antoinette help me get checked out. I decided to upgrade my rental from what my insurance paid for & she was able to get it for $3 per day extra instead of $10. After that she asked if I wanted insurance for an extra $17 on top of the $3 extra per day, & she SPECIFICALLY SAID "if you want to renew your insurance for the rental you have to call the enterprise every morning & let them know You want insurance for that day, to approve the charge & you get it day by day." That made sense to me & I agreed. No where was it mentioned that I PHYSICALLY have to come in to the store to cancel insurance because she literally said I'd have to pay DAY BY DAY. So about four days in having the rental I get a call from someone at the store (not the nice lady who helped me check out) saying that I owe over $120 for those extra days with the upgrade plus insurance for everyday. This blew my mind because I was told that I'd have to renew the insurance daily if I wanted it & I hadn't done that one time the whole time I had the car. Then on top of that they literally LIED & said they were trying to get in contact with me DAILY to get authorization for the charge of the insurance for everyday. I had NO missed calls from enterprise & on top of having my number they have my email & didn't contact me on that...but saying you tried to contact me which they didn't AT ALL until the day that they wanna charge me for the insurance. Then they have super inconvenient hours so on top of them lying saying they tried to call me everyday, they said I'd have to come in to cancel the insurance & that there was no way to do it over the phone. I shouldn't HAVE to cancel something I didn't even SAY I wanted in the first place & now I'm not able to do it over the phone ??? Are you serious. I'm a single mother who works & their hours are literally my job hours & im not able to leave. I just felt so scammed & lied to. I don't think the young lady who checked me out was trying to scam me, but the people over the phone definitely were. This is still not resolved, worst customer service I've EVER experienced from an enterprise I'm warning EVERYBODY I know to go literally ANYWHERE ELSE. All this extra stress & lies is the last thing I need on top of being injured from being in a car accident & still having to go to work. If you value your time money & sanity DO NOT GO HERE!!!! read more

Big Thanks to Jessica K. who handled a situation to help me get a company reimbursement faster after several challenges. I called into the site to have a host of receipts emailed to meet a deadline. Jessica was patient and efficient in the retrieval. She mirrored the customer service the site manager gives to everyone. She should be celebrated for keeping the site standard. read more

I have rented from here before and loved my experience until this time. The checkin was good and the checkput well i thought it went good until.... I returned the car on friday morning at 9:00 a guy came out and did the check everything good. I prepaid for gas which had 3/4 tank of gas and I returned it with 1/4 tank so I should have been told ok that will be adjusted but it wasnt I had ti tell him then the guy said ok no problem... well heres where it all went bad!!! I noticed last night I never received a email with receipt so I was lime ok let me call but then I received a text stating my checking account went into the red so I looked and called my bank guess what enterprise charged the full price with the deposit and the non adjustment fir gas. So I called and this is what was said to me after they had a hard time finding my reservation. I dont know why but they were trying to DO ME AFAVOR and adjust my amount for the gas and so it was not cancelled out yesturday as I was told because of that. First when they do the deposit it is held but now it is a transaction. I just jept getting told they were doing me a favor. Then I told dud if it was done yesturday lime it was supposed to be done the bank could have released for me today now i have to wait for it to get closed out and returned back and another extra two days of waiting because it was done on a non weekday. It overdrafted my business account who cN have an overdraft on their business. Then i told the guy I wont be returning he just basically said ok. Then he said Ill do what I can to help you. Here it is 10:30 an hour and half later and still no receipt. Not cool at all guys !!!!!! Well here it is Sunday and I never received a receipt called the bank and they still didn't fix my problem well their problem. Someone from customer service reached out so well see what happens next. read more

I needed a rental as I had car trouble. They were wonderful on the phone making my reservation! Pick up was very smooth & drop off even better...actually got a lesser price for returning the vehicle a few hours early! I would highly recommend them! read more

Excellent service and superb management team at this location. My mother and I rented a full-sized car for a trip to Tennessee. The gentleman that helped us was a newer employee yet you could hardly tell as he was quick and efficient. The young African American woman who manges the location was patient, professional, and informative. I highly recommend using this location. read more

I had to rent a car and Enterprise is the closest to Autocrafters. First of all my first rental car, had so many dings and a ripped seat but I did not care because at least it got me back and forth to work. Then I had to take it Firestone because the tire was low. I had to spend an hour and a half getting a tire fixed (that was not my car) when I got home someone called and asked me to bring the car back because they wanted to sell it, and they would offer me another rental. I told them not if I had to bring it back to them. The person called me back offered to bring me another car which they did and voila this car is dirty! I did call them and tell them about this but really this is not service, and it is not customer service! read more

The customer service at Enterprise Jax-Middleburg was way beyond excellent. Everyone went above and beyond to help me and they were the best I ever experienced. They will be my first choice for a rental in the future. read more

I have had car trouble and had to rent a car while mine was in the shop. I went somewhere else and when I go there (even though I had a reservation), they did not have a car for me. I should have known better, I usually use Enterprise when we are out of town. I called and they had me a car and in it in it and going. It was really easy, and the staff were really nice. read more

BEWARE DO NOT RENT A CAR FROM THIS PLACE AND NOT BUY THEIR INSURANCE. IF YOU DO, Be sure and inspect your rental on all fours when you pick it up, take pictures of the entire car inside and out, don't fall for that little dings don't matter. Because when you return it they are going to inspect the car on their hands and knees and file a claim on your insurance for any damages scraps or bumps they find on the bottom of car which are not visible when you do your pick up inspection in an upright walking position. Shady Shady place makes you think someone is making some side cash filing insurance claims. read more

Do not rent a car from Enterprise if you don't want to pay extra for their insurance! I've been renting from Enterprise for 10 years, and never had an issue before, but, it had been about a year, and, my goodness, have they done downhill. My husband and I got totally different stories from them when we picked up the car and when we returned the car as far as damage is concerned. Jonny was extremely condescending and couldn't even adequately answer my basic questions. They must be struggling with revenue, because I've never had them try to hard sell me their insurance waiver like they did this time. When we returned it, I found out why. I didn't take pictures of the car the day we picked it up, because it was pouring rain, because the agent who gave it to us told us that the scratches on it were smaller than what they consider to be "damage", and because I've never had an issue with Enterprise prior to that and expected decent customer service from them. I sure learned my lesson. All of a sudden, when we brought the car back, those scratches were now considered damage. But since I hadn't taken pictures beforehand, I had no way to prove that we didn't cause them. Sad, shady way to do business. I will never rent a car from this Enterprise location, or any other Enterprise location, again. There are 11 other rental car companies in the Jacksonville area. I strongly suggest you use one of them. I certainly will from now on. read more

I absolutely love this Enterprise! I have been using Enterprise forever and with them I always get the best rates, I can always find a great promotion. The staff here has been awesome and they work hard to accommodate any type of vehicle I need, when I need it. The vehicles are always clean, I can reach them in case of any emergency. I am about to call them again to rent for the fourth! If you need a vehicle call them or go online and pick up from here. They are great! read more