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    Avis Rent A Car

    3.8 (6 reviews)

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    Avis Rent A Car - Rude, Lazy, and dishonest employee of establishment who refused to honor our reservation and left us stranded.

    Avis Rent A Car

    3.2(22 reviews)
    6.3 miSouthside

    Update: I spoke with…read moretwo additional customer service representatives, and the experience only became more frustrating. One representative at (800) 214-6094 claimed our receipt showed only 5 gallons, implying the tank wasn't full I completely ignoring the fact that adding 5 gallons can just as easily mean the tank was already nearly full and simply topped off. The second representative takes the prize, this dude, Ray Collins (Ref #110) at (800) 259-6095, who admitted there was an error. He said I need to pay $61 just to process the claim. Paying a fee to correct the company's own mistake is unacceptable and makes no sense. At that point, it was clear customer service was not interested in resolving the issue. Thankfully, Jamil from the local station later called, refunded the refueling fee, and apologized. That effort was genuinely appreciated and was the only professional part of this experience. Overall, the process was frustrating and unprofessional. This situation raises serious concerns about the company's practices and accountability. Formal complaints to the FTC, BBB, and state consumer services are being filed, because this should not be considered standard business practice.

    My husband spoke to two additional representatives and…read more.. One rep at (800) 214-6094 claimed our receipt showed only 5 gallons, implying the tank wasn't full, ignoring the fact that it can also mean the tank was nearly full and 5 gallons topped it off. He then spoke with Ray Collins (Ref #110) at (800) 259-6095, who admitted there was an error but said my husband would need to pay $61 to process the claim. What?!? Asking the customer to pay to get their money refunded? Make it make sense! At that point, it was clear customer service wasn't trying to help. Jamil from the local station ultimately called, refunded the refueling fee, and apologized. Much appreciated Jamil. 2 stars vs 1... The overall process was frustrating, and unprofessional.

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    Avis Rent A Car - Rude, Lazy, and dishonest employee of establishment who refused to honor our reservation and left us stranded.

    Rude, Lazy, and dishonest employee of establishment who refused to honor our reservation and left us stranded.

    Avis Rent A Car - Rude, Lazy, and dishonest employee of establishment who refused to honor our reservation and left us stranded.

    Rude, Lazy, and dishonest employee of establishment who refused to honor our reservation and left us stranded.

    Avis Rent A Car - Rude, Lazy, and dishonest employee of establishment who refused to honor our reservation and left us stranded.

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    Rude, Lazy, and dishonest employee of establishment who refused to honor our reservation and left us stranded.

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.5(25 reviews)
    4.2 miWestside

    This is about the third time that I've had to take my business elsewhere because of a BAD…read moreEXPERIENCE at this location. The customer service has been absolutely terrible and this time it involves my 70+ year old mother so I cannot abide. I have not even complained. However, now I feel responsible as a patron to share my experience. I don't mind having things not work out but the apathy an unwillingness to work and find resolution is my main concern. I am a personal and corporate member and this representative requested extra documentation that I have never had to provide. The representative made us wait for almost ten minutes before speaking and then made a few problematic assumptions about our ability to pay the deposit. His response was cold, short and lazy. Even after asking for a resolution or alternative, he made little to no effort to help. I will never ever come back.

    Be VERY careful when renting from them…read more My insurance covers $35 a day for a rental, and I drive a compact car. Instead of putting me in something similar, they put me in a compact SUV with a higher daily rate. Logan's excuse was that they're very limited on rental cars because manufacturers aren't making them like they used to and that they mostly have SUVs and vans. I started off in a Hyundai Tucson, but the tire kept losing air. I called and they had me bring it back, then put me into a Ford Escape -- which costs MORE than the Tucson. Here's what really irritates me... when I exchanged the Tucson, they had 3 other Tucsons sitting on their lot. Every time I drive past this location, there are 2-3 cars sitting out front that they could have put me in. If they would have told me from the very beginning, "We don't have anything within your $35/day insurance coverage and you'll have to pay the difference," I would have gone to a different location and rented a car that was actually within my coverage. Instead, I was put into SUVs with higher rates without being properly advised that I would be responsible for the difference. Now I'm coming out of pocket $73 because of their choice of vehicle. I understand my insurance only covers $35 a day. What I don't understand is why I wasn't given the option to choose something within that amount -- especially when they clearly had other vehicles available. ASK QUESTIONS before you take the keys. Find out the daily rate and exactly what you'll be responsible for out of pocket. Don't assume they're putting you in something comparable or within your insurance coverage. I definitely would have gone somewhere else if I had been told this upfront.

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    Avis Rent A Car - carrental - Updated September 2026

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