Received great service reliable and accommodating. Very professional and gave an upgrade…read more Thanks Kent

Excellent Service in all aspects, Location, Best Vehicles, Great Customer Service, Cleanliness of…read moreCars, Operation times opening, closing, and weekends.

Terrible service all around. Wouldn't make a call to the local branch to check on a car red I had…read moremade since flights were delayed due to a crash at the airport. One call could have changed everything. They refused multiple times. All I needed to know is if someone would wait for me to pick up the car. They refused to call the Jacksonville location and only got the call center. After 7 calls they still didn't know. Then I was stuck without a car all night. Cost me hundreds of dollars more.

Hi. I had a reservation with Budget Jax Intl today. It was the worst experience ever. Not once but…read moretwice I was given a car that someone else was also given. Same number, same car. The third time I was given a car and when I walked to it-- it had a donut on for a spare tire. By the time I was given the fourth car (success) it was over two hours after my flight landed. Honestly, I am not sure they even know which car I have at this point.

Decent car service at airport was quick but then it was late. The pick up and drop off personnel…read moreweren't the friendliest but more importantly they weren't rude so there you go. If the price was right I'd rent again from them

Today was a completely different experience than the terrible, horrific treatment that I had at…read moreEnterprise's Blanding location ( 1007 Blanding Blvd, Orange Park, FL 32065). I almost scrapped my reservation with Enterprise due to their multiple disregard to customer service. However, since I was heading for a funeral I kept the same company begrudgingly. At the 1007 Blanding Blvd location, they were not only cold and rude but also unhelpful and disrespectful. On the other hand, Ashtin and Luc provided me with beautiful customer service, enough to make me feel comfortable with paying my hard earned money for a company that hasn't followed up with my previous complaints. Anyhoo...Ashtin and Luc both acknowledged my presence. Ashtin even followed up to make sure we'd been helped. They both balanced what was an apparent busy day and my concerns effectively. This has been the exception so far with this region of Enterprise

This location was awesome! They were super nice, gave me rides to/from a local service provider and…read morehad reasonable rates. Thanks for such great service!

This rental started with a vehicle that never should have been rented. It reeked of cigarette…read moresmoke, had cigarette burns in the seats, and was so unpleasant that my wife and I had to immediately return to exchange it, disrupting the start of our trip. During the rushed transfer of our belongings, I accidentally left my AirPods Pro in the first vehicle. While on my trip, I noticed they were missing and tracked them to Tampa while I was in Orlando. That's when I realized what had happened. When I returned and explained everything, I was assured the original vehicle would be back the next day and that I would be contacted before it was rented again. That never happened. Instead, the car was rented to another customer with my AirPods still inside. Later, I tracked my AirPods back to the Enterprise branch in real time and immediately called. I explained this was not a normal lost-and-found situation because I could literally see they were at the branch. The manager, Chris, dismissed my concerns, repeatedly said he'd "check the lost and found," and after I told him I intended to contact corporate, he simply put me on hold for over 30 minutes. I actually drove to the branch while still on hold. I introduced myself as the customer he'd had on hold the entire time. There was no apology. Instead, he refused to help, told me, "So go get them," and walked away. At that exact moment, I refreshed Find My and watched my AirPods leave the Enterprise lot. Another employee confirmed the car had just been rented. I then spent countless hours trying to resolve this through the branch, corporate customer service, escalations, and management. I was repeatedly promised callbacks that either never came or couldn't be returned because there was no direct number to the manager handling my case. The irony is hearing Enterprise's recordings repeatedly brag about clean vehicles and customer satisfaction while experiencing the complete opposite. What started as being given a smoke-filled vehicle with cigarette burns ended with the loss of my AirPods and one of the worst customer service experiences I've ever had. Enterprise refused to provide any meaningful resolution. I will never rent from Enterprise again.

They usually always have my car ready when I get there. I'm usually in & out quickly.read more

This is about the third time that I've had to take my business elsewhere because of a BAD…read moreEXPERIENCE at this location. The customer service has been absolutely terrible and this time it involves my 70+ year old mother so I cannot abide. I have not even complained. However, now I feel responsible as a patron to share my experience. I don't mind having things not work out but the apathy an unwillingness to work and find resolution is my main concern. I am a personal and corporate member and this representative requested extra documentation that I have never had to provide. The representative made us wait for almost ten minutes before speaking and then made a few problematic assumptions about our ability to pay the deposit. His response was cold, short and lazy. Even after asking for a resolution or alternative, he made little to no effort to help. I will never ever come back.

Be VERY careful when renting from them…read more My insurance covers $35 a day for a rental, and I drive a compact car. Instead of putting me in something similar, they put me in a compact SUV with a higher daily rate. Logan's excuse was that they're very limited on rental cars because manufacturers aren't making them like they used to and that they mostly have SUVs and vans. I started off in a Hyundai Tucson, but the tire kept losing air. I called and they had me bring it back, then put me into a Ford Escape -- which costs MORE than the Tucson. Here's what really irritates me... when I exchanged the Tucson, they had 3 other Tucsons sitting on their lot. Every time I drive past this location, there are 2-3 cars sitting out front that they could have put me in. If they would have told me from the very beginning, "We don't have anything within your $35/day insurance coverage and you'll have to pay the difference," I would have gone to a different location and rented a car that was actually within my coverage. Instead, I was put into SUVs with higher rates without being properly advised that I would be responsible for the difference. Now I'm coming out of pocket $73 because of their choice of vehicle. I understand my insurance only covers $35 a day. What I don't understand is why I wasn't given the option to choose something within that amount -- especially when they clearly had other vehicles available. ASK QUESTIONS before you take the keys. Find out the daily rate and exactly what you'll be responsible for out of pocket. Don't assume they're putting you in something comparable or within your insurance coverage. I definitely would have gone somewhere else if I had been told this upfront.

THEY CLOSE AT 5, not 6! Just showed up based on the online hours and their door says 5. Tried to…read morecall them earlier in the day to confirm and their number is disconnected. UPDATE YOUR ONLINE INFORMATION!

Do not, I repeat, DO NOT rent from Hertz! After two years of consistently renting from them due to…read moretheir convenient location, I can say with absolute certainty: Hertz is a terrible company with abysmal customer service. Every rental has been a disaster. One time, they rented me an electric car without making it clear in the booking or at pick-up that it needed at least EIGHT HOURS to charge. The car had less than 200 miles of range, and finding a charging station turned into a nightmare, wasting half my trip. Hotels with chargers? Good luck with their two spots, always occupied. Expect malfunctioning cigarette ports and USB outlets, rendering any plans for using a cooler or charging your phone useless. Often, the car I reserved isn't available when I arrive, and once, their listed address was incorrect, leading to a wild goose chase in heavy traffic. Calling customer service? Prepare for a 25-40 minute wait, all while enduring the most aggravating 30-second loop of music. By the time you reach a representative, you're already at your wit's end. Speaking of representatives, when I finally reached Jumaine, employee #2323, he was as helpful as a brick wall, parroting, "sorry sir, but unfortunately that's our policy." After all these issues, they issued me a certificate which expired after just FOUR MONTHS, with the expiration date buried in fine print. Do yourself a favor and rent from Sixt. I'd even prefer Dollar Rental over Hertz. Their customer service couldn't be worse.