AWFUL customer service! I went in for a free update of the audio system. While doing that, they…read moretore a big rip in my car seat. They never owned up to it saying that it was there beforehand. I know 100% that it was them. They said they would check their cameras and get back to me and they never did; they won't even answer my calls when I try to contact them. DO NOT GO HERE! DON'T WASTE YOUR MONEY!

When Subaru Outaouais installed the factory trailer hitch in December 2021, they failed to properly…read moreattach the wiring according to the installation instructions. As a result the wiring rested on the muffler and melted over time. I only discovered this 18 months after the installation. They refused to replace the wiring, citing the 12 month warranty even though they failed to follow the manufacturers instructions.

They can't provide a rental vehicle it is not acceptable I was supposed to get a vehicle for the…read moreweekend at the Youville Dr. Orleans location and they couldn't get me one I am very displeased with the service at either branch so far .

Had rent a car because ours was in the body shop! Kingsley was extremely helpful and provided…read moreexcellent service with such professionalism and kindness up the work!! We need more people like this! The other young man at that location was Robby fantastic service from both!! A happy customer

Amazing, I used to rent vehicles with other companies but started renting with Enterprise on…read moreVanguard because it is close. Fantastic service, helpful, easy to deal with, could not be happier! Thank you!

From the owner: Need a rental car in Orleans, ON? Enterprise Rent-A-Car is Here For It. Whether your car is in the…read moreshop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Orléans Vanguard Dr. location today.

It should be less than one star. Ok I'm visiting from BC , I have an international driver license…read more I have a car in bc under my name . I rented a lot of car in bc and US. Anyway, this scam company has no information in their website. I called them the night before and I asked do you accept international license? They said absolutely I rented the car, showed up to take the car. They said oh do you have your passport with you ! I said no , why ? They said well we don't rent car to international license holder unless they are in the country in less than 8 days so we need to see the stamp, this Canadian laws . Oh really !!! How about the car I own in bc,! Anyway, my passport was downtown & I needed the car at that time. I went to Hertz and got it from them. Btw while i'm waiting there was a guy fighting with them because they charged him twice, the agency told him yeah it happened to everyone , call your credit card company to cancel the 2nd transaction. Glad I did rent from them

RUNNING A SCAM I've…read morehad multiple issues with these guys. For example, I recently made a reservation for one day, picking the car up on Saturday. Because they are closed Sunday afternoons, I was told that I could drop it off anytime after hours. I got my bill, only to be charged for two days. When i called, I was told this is their policy to charge for an extra day if it is returned after hours (even if you return the car at the scheduled time), but they would make an exception for me. Never have I heard of a rental company trying to charge you for two days because they are closed at your time of return! They also have a significant surcharge for snow tires that they do not mention anywhere online. Highly unethical to charge extra for safety equipment. They do not provide any of the upgrades that are allegedly included with Hertz Gold membership or corporate account. Be careful!

Friendly service. I…read morerented a car from them & I didn't made online reservation or booked it ahead of time it was a bit expensive. The car wasn't clean from inside. You will not get Gold member advantage in this location so if you are under 25 years you will pay the under age fees if you are a gold member.

Take reservations for cars they don't have. Once sent across town, once told to just wait…read more Employees were friendly and helpful, but the reservation system is terrible.

About 2 months ago, we dropped off a car rental at this location (we picked up at the Billy Bishop…read moreAirport location in Toronto because the Wellington Street location had no cars left. This was during the rail line blockades by protesters opposing the Coastal GasLink pipeline, so anyone who was traveling by train (like us) was stranded. Car rental companies were busy, many locations had their entire fleet rented out, so we were thankful Billy Bishop had some cars left, but I am digressing from the review...). We had minimal interaction with the staff at this Ottawa airport location (which was the only location open late on a Sunday, so we had to return it there despite living nowhere near the airport and having to take a taxi home from there, oh wait I'm digressing again, lol), but overall we were very happy with our experience at National as a whole. As soon as we drove into the assigned parking spot for National, a representative approached us and greeted us. He scanned the barcode on the car, looked around for damage, checked the odometer, gas meter, etc. Told us everything was good, and emailed us confirmation of the return. Easy peasy. Signage for the car rental drop off was clear, and signage for where to drop off the vehicles for each car rental company was also clear. Although I would have rather taken the train like I had originally planned, I had a good experience with National both in Toronto and Ottawa. I would rent from them again, but hopefully next time it will be because National was my first choice, and not because I had to scramble at the last minute to find a way home because my original plans were derailed, so to speak.

Very good service from this location. Ottawa is a small airport, so rental cars on site which is a…read morebig plus, no shuttle buses. Due to a mistake in my reservation, I did not have a car but they were very gracious and hooked me up quickly. On the return, the lady was extremely nice- she was hustling and actually running to get people checked in quickly. When she asked me how the rental was, I told her it was great but wished the car was bigger, and she offered me a free upgrade for my next rental- probably won't ever use it, but nice nonetheless! My only warning for this location, which has nothing to do with National- no gas anywhere near airport, plan ahead!

This was the worst car rental ever. I know, I gave it five stars. But that's because Hertz did such…read morea great job, despite how awful Priceline was. I asked Priceline for a car rental place near my hotel. I trusted Priceline, which was a mistake, and took a rental from a Hertz at 1478 Merivale. I requested an SUV with a toddler seat near my hotel to pick up a friend and his family. Instead, I got to go on a 20 minute ($45) taxi ride to the car-rental place. And then, when we got there....it didn't exist! So I had to call Hertz - international rates, of course - which informed me the Hertz was at 1916 Merivale. David, the man who worked at Hertz, was sympathetic to my plight, but there was still nothing he could do about what happened or the fact that there were no toddler seats to be had. Still. David let me keep the SUV until the next morning and drop it off at a different location -- no additional charge. And then, days after I got back home, I received a receipt in the mail from Hertz. They had taken $45 off my car rental fee -- when it wasn't even their fault. And I didn't even have to complain. So that's why I give Hertz five stars. I'll always rent from them in the future. David was a real pro, and a very nice guy. Priceline, however, still sucks.