BEWARE OF BUYING A CAR FROM FINDLAY TOYOTA IN PRESCOTT, AZ IF YOU ARE A SENIOR CITIZEN! My mother is 80 years old and has since been diagnosed with dementia. She went to Findlay Toyota on January 7, 2020 and drove away with a 2020 Corolla, 0% down, and $31,000+ in debt. My brother and I were notified by her home care giver the following day (my brother lives in CA, I live in CO) that she purchased the car. According to AZ law, the state does not have a "cooling off" period or three-day right to cancel. The following day my brother and I flew to AZ and drove to Findlay on January 10th and again on January 11th. We met with the local Sales Manager, Casey Powell, explained our mom's health situation, and asked they take the car back in good faith (it only had 43 miles on it!). He shared AZ's law with us and said it was no longer a dealership problem. Subsequently we filed a case with Toyota Customer Service and we were contacted by Findlay's General Sales Manager, Michael Sink. Ultimately he emailed us saying "Thanks for the email!!! With you working with Toyota Financial they will give us the best direction moving forward. We have met are obligation and Toyota Financial will take it from here. Thank You...". Um, no... the root problem lies with Findlay. They are taking ABSOLUTELY NO OWNERSHIP and now we have been resorted to voluntarily surrender the car obo our mom. So it results in a $31,000 car that the dealership will probably auction for a mere $17,000. SHAME ON YOU FINDLAY for not only selling her a 2020 Corolla, but selling it to her for $31,000. $31,000 for one of Toyota's low end cars?? Did I mention her only source of income is Social Security and her husband is in hospice. We had to move her out of her home and into Assisted Living two and a half weeks after she purchased the car. Her dementia is advancing so quickly that on February 29th our mom she was moved to Memory Care. With almost 30% of Prescott/Prescott Valley's population being over 65, I have to wonder how pervasive this practice is of Findlay taking advantage of the elderly. Is the Findlay dealership staff trained on elder awareness as a compliance item? I doubt it, and if they are they're choosing to ignore the signs. I have owned Toyotas for four decades and while I love the vehicles, I will seriously, seriously think twice about purchasing from Toyota again. Findlay, YOU are the definition of elder abuse. read more

I had some major problems with this business when it was Tim's Toyota years ago and numerous complaints were filed with various organizations. It was the whole switch and bait routine and I was very, very upset about it. They were complete liars! Sadly since this car dealership has changed its name, nothing has changed here. Around Christmas of 2019 I took my car in due to a recall on a recall. Ironically, the dash airbag symbol had appeared during this recall period and came on EVERY TIME I put the key in the ignition and drove. Two things at hand here, the airbag light on the dash was on when I arrived and I asked if this could be looked at. When I left, I was informed that BOTH TIMES that my car was started the technician said they 'never saw any light on whatsoever.' I find this very, very hard to believe considering it's been on every single time I started my car prior to going into Finding for a few months and including that very day when I left their parking lot. Oh and by the way it's come on every single time since as well! Also the interior mirror in my car, the plastic flap on the bottom that puts it on night mode that wouldn't work after I left Fondly Toyota that day as well. Now it flaps and does nothing. Mike in the Service Department has-been absolutely unwilling to help me on both situations when I explained all of the above to him. Another human being who is more interested about making money, than the importance of a human life! A case number has been filed with Toyota USA that went out to the district and regional departments of Toyota. I wouldn't advise anybody doing business with this outfit whatsoever. read more

SERVICE: We used to have problems making an appointment by phone. After the change of ownership, this is no longer a problem. We have two Toyotas serviced here. We have to drive over from Sedona. They are prompt and efficient. They give an estimate of time and offer a shuttle ride to Prescott if the service takes a long time. They have TV, popcorn, donuts (while they last) and coffee. At our last service for our 2015 Toyota Corolla Jason offered a package deal for prepaying around four service calls at a good discount. :) We are asking for it for our 2007 Toyota Tacoma truck too. Checkout is efficient and in line with estimates provided at the beginning. We always check in with Raz (See below.) He is like our friend. My husband wanted me to add that when the Service Engine light came on, he stopped in on a Saturday (no appointment) while in the area. They took it in and found a nail in the tire! Fixed it for under $20 with no wait. PURCHASE: The Costco Purchase program referred us to Raz, Fleet Manager. We had been to other dealers (all the way in Phoenix!) first. I wanted a 2014, but my husband liked the new one. With a special purchase program the 2015 was less. I hate buying cars, and I refuse to go into a closing room. Raz's associate provided the numbers on paper going to Raz at times. There was a great deal on financing at the time! I almost hate to write a great review because I'm afraid I'll jinx things. Fingers crossed things continue. If not, I'll let you know.:) read more

The salesman asked me to do my 1st review before the end of the month (Nov 2025) so that he could receive a monetary bonus, and I said I would. As a woman of my word I did the review the next day. BUT all the promises he made to me the day we were buying the car fell flat as soon as we had left and the paperwork was signed. He had promised to get me a second key fob to the vehicle since he was only giving me one with the purchase, knowing I didn't have the money to buy a second one he said he would save me hundreds of dollars by giving me one. I texted him twice within the next 3 weeks because the week of the sale was a holiday, and I only heard back from him one time with an excuse that the dealership the car came from Lost the second key fob. He added that I would have to purchase another one for myself even though he had promised me I wouldn't have to. 'Smart' key fobs can run as high as $400. I was forced to purchase a car because my other car had engine failure that could not be fixed. My car loan doubled, my car payment doubled and when I only had $100 to leave with him as a down payment he promised me I wouldn't have to worry about paying for a second key fob. But after the paperwork was signed and we left and he got his bonus for a great review as I promised, he no longer needed us so I guess his promises didn't mean much. read more

We purchased a 2019 4Runner from Marco and couldn't be happier with every part of the customer service we experienced. We shopped for Jeep's that morning and received poor/zero customer service at several other dealers as we made our way across town. We happened to see a Jeep at Findlay Toyota and stopped to look at it. Marco came over to talk to us within two minutes. Marco has excellent knowledge of Toyota vehicles and also knew a lot about the Jeep. After test driving the Jeep and 4Runner we decided to consider the Toyota more seriously. After thinking it over for a night, I came back and Marco helped me get the price and interest rate that I wanted. My wife LOVES her new vehicle, I purchase vehicles every year and I'm going to keep buying them from Findlay as long as they keep treating me better than every other dealer in town. There's a lot to be said for the buying experience when shopping for vehicles. Excellent customer service absolutely makes the distance for me. Almost any brand makes good vehicle these days, not every dealer provides an excellent buying experience. read more

My family suddenly expanded by 4 and my wife and I needed a bigger car... fast. We had an old 4 Runner and decided we needed an 8 seat vehicle. I hate shopping for anything... a car most of all. I called a Toyota garage manager buddy of my who ran a place back in Washington and asked him what to do. He said "Get a Highlander" and "Here's what would be a fair price range". Data in hand I contacted Jeff Bonnar at Findlay in Prescott. I'd cut his hair a couple of times and he seemed like a pretty good guy. I told him my budget, my preferences and my time line. Within 48 hours we drove away in a much better car than I thought we could afford at a price that my friend in Washington said was more than fair. There was no dickering, no BS, no games. In, out, done. Service at Findlay has been stellar since then. Jeff gave me his personal cell which I've called for things as simple as "How do I work the sun roof." He always responds as though I'm a frekking rock star. Service, sincerity and no headaches. We love our Highlander! As good as it gets in the car biz. read more

So much wrong with this place first we get there to wait for a 20 minutes conversation to end between the two guys who call them selves car sales men dressed like 1970s style porno weather men. Then after that we get" what do you want?" And said a vehicle and then they asked "how much down you got?" To which I said 5k and the guy responded "well hope you like high monthly payments" and then after that we waiting for the guy to go find the car we inquired about for 10-20 minutes each time for a total of 3 times with him bringing up the wrong car then he left and said " Oh sorry I remember it was getting detailed" and thought finally it's going to be where we car see the car he assured us was in stock !!! Then almost a half hour later I go out side and he's leaning on a car not the one asked about and smoking talking with the same guy he was talking to when we arived. And this time I asked once more where's the car? And he responded "Not here I sold it two days ago" and smirked. So if you like hot coals placed neatly in you asshole I highly recommend read more

I've had the pleasure of purchasing multiple vehicles with Bob Raz, most recently a 2025 Highlander, and every experience has been nothing short of outstanding. Bob consistently delivers excellent care and truly exceptional customer service. He takes the time to understand what you need, answers every question with patience, and makes the entire process smooth and stress-free. My latest purchase was absolutely flawless, just like all of my previous experiences with him. Bob's professionalism, honesty, and dedication to his customers set him apart, and it's clear he genuinely cares about getting you into the right vehicle. I highly recommend Bob Raz to anyone looking for a trustworthy, knowledgeable, and customer-focused car salesman. He's simply the best! Findlay Toyota Prescott is a great dealership with friendly, professional service that makes every visit easy and enjoyable. read more

I had an outstanding experience working with Albert during my recent car purchase. From the moment I walked in, he made the entire process smooth, stress-free, and genuinely enjoyable. He took the time to understand exactly what I was looking for, patiently answered all my questions, and never once made me feel pressured. Albert's knowledge of the Tacoma, financing options, and available features was impressive--he explained everything clearly and honestly, which gave me full confidence in my decision. He went above and beyond to ensure I got the best possible deal and even followed up afterward to make sure I was completely satisfied with my purchase. It's rare to find someone so professional, friendly, and truly dedicated to customer satisfaction. If you're looking to buy a car and want a seamless, positive experience, ask for Albert. He's the best! Highly recommend. read more

Any time you're on the road praying your car makes it home or to school or work-makes life absolutely wretched! I was at that point my "gently used" Santa Fe; I was running to town, which is 18 miles away, I decided I would go see with the car lot had to offer. I was limited on my down payment, which by the way was a trade-in on my Santa Fe which as you can member was not really working. And! I needed a payment of less than $250 a month. I've been in used cars all my life, OK that's 15 years of my driving life, and I knew that I was not able to keep up on the maintenance of another used vehicle so after so much consideration and compassion and desire to get me into a dependable vehicle, Samantha was able to get me into a brand new 2020 Toyota RAV4 and my payments are exactly what I need! Thank you so much-you've made this mama a spoiled mama LOL! read more

I don't usually leave reviews, but Larry Orris at Findlay Toyota absolutely earned one. From the moment I pulled in, he made me feel like my time actually mattered. Larry greeted me right away, walked me through what to expect, and stayed on top of everything while my truck was being serviced. He kept me updated, explained things in plain english, and made sure I was comfortable the whole time. You can tell he genuinely cares about his customers and takes pride in what he does. He's not just checking boxes, he's building trust. It's rare to find someone that professional, that personable, and that consistent in how they treat people. If you go to Findlay Toyota, ask for Larry Orris. He's the kind of advisor who turns a regular service visit into a reminder of what true customer service looks like. I won't take my car anywhere else. read more

In 2015, I bought my first car from Kyle Grace when he worked at Tim's, prior to it becoming Findley. Because it was my first buying experience it was extremely stressful but, he made it a lot easier and helped me find what I wanted. Two years later, I missed having an SUV and wanted to trade my vehicle in for a new SUV. I went to what is now Findley and made sure Kyle G. was the one that helped me. Kyle was personable, charismatic, and professional the whole experience. Kyle made sure I got the lowest possible rate which has lead me to having a perfect car payment. I got the car of my dreams, a 2017 Hyundai Tuscon Limited. With the help of Kyle Grace and the whole Findley team they made the car buying experience stress-free and relaxing. Ask for Kyle G, the next time you are at Findley and you will not be disappointed. read more

My salesman was Derio Urueta. He was a very pleasant & competent young man. He demonstrated what a good salesperson can be: courteous & diligent in providing the necessary information for the right decision to be made by the customer. He did his job & he did it well for me. That was also true of his sales manager who I knew when he was a "kid" salesman. The "paperwork guy" who arranged everything for it all to be taken care of was very competent and enjoyable to spend "signing time" with. Lots of people at Findlay Toyota smile & go out of their way to be helpful. Since I have had a Toyota Tacoma 4WD for many years, the service department has also done a good job for me. I would expect it to continue under the new ownership. read more