Thank you so much for taking the extra time to work with us on our rental. Fabian thank you for…read moreswitching our rental around from Mesa Gateway to your location, since I messed up and reserved the car at the wrong location. Also, thank you Eric for taking your time with us on the check out and also on the check back in process. You guys made renting a vehicle easy. We'll be back to you on our next rental. Blessings, Rich and Marlys

So...yikes. I was ringing this location from 2PM through 5PM yesterday and could not get anyone to…read moreanswer the phone. So, I physically drove up to the location today (around 11:30) and I personally observed the ringing phones. There was a guy sitting behind the desk and two other employees standing around and not one of them attempted to pick up the phone. So, don't call to get information or help from this location if you need urgent help. Also, I had to use the restroom before leaving. I can't speak for the women's restroom, but the men's clearly hadn't been cleaned or inspected today. Businesses need to understand that dad's may come in with a toddler who needs to use the restroom and it would be nice to not have to clean the toilet beforehand. It's also just common decency for your patrons. I know none of this has to do with the actual car renting process, but customer service and general cleanliness are usually things people search for.

Quick, friendly service from Scott. Appreciated the ease of doing a same day check in for a last…read moreminute rental. He was very nice and communicative. No lines too. In and out in 10 mins.

My trip was a last minute deal, I called a couple days in advance and they delivered a brand new…read morecar and unlimited miles . The only surprise was when I paid for the week I didn't know a 200$ deposit was also being taken out and was given back as soon as I returned it . I've got another trip planned end of next month and this is my go to for all rentals. This was my 4th rental and everytime it's gone off without a hitch. Thank you !

My girl and I picked up a rental to head up to the Grand Canyon…read more Rob, Syed and Mike were extremely helpful. I had a convertible booked which I was excited about. However, it was delayed and give our 5 suitcases Syed offer us another car to keep us happy. I was pretty flexible in what we drove with a few exceptions (of course my girl would define it as not-flexible). Syed was vital in ensuring we got into a car quickly and one that we liked. I had rented year and years at Hertz: however decided to try Alamo. I have to say i'm Impressed. The variety of cars in the fleet was great and the key folks I spoke with were very helpful. I'll be back!

REMEMBER THE ALAMO!!…read more Flew 2000 miles to Mesa Arizona. Went to pick up my rental car reservation. Agent greeted me and said "oh I see you have a profile with us already so this will be fast. Let me just verify this license first with my manager." What? What do you need to verify? You have cut your license so I'm not sure it's valid What are you talking about? I trimmed a millimeter off the edge of the lamination so that it would fit in my wallet. I didn't cut my license. The entire license is still there. And it's still valid. Oh, I'm sure this won't be a problem. We just like full transparency in advance with our customers. Umm, Full transparency was 2000 miles ago. Not When I'm standing at the counter to pick up my car and it's 104° outside and you're telling me you're not going to give me a car and I'm going to have to hitchhike. That is not transparency. Oh, I'm sure it won't be a problem, sir Returns from the back office. It's a problem. Manager said no. So you're telling me I cannot pick up my rental car. You have my profile. I was just here six months ago. Why was This not a problem then? Well, that agent was probably just trying to be nice to you, sir Well, I'm asking you to be nice to me one more time please. I'm far from home, don't know anybody here and need a car. Sorry, there's nothing I can do. Corporate rules. So I left and went to the Hertz counter, they had no cars available. Great. Thank God for Avis, the counter two doors down. They had a car and had no problem with my drivers license. Had Avis not had any cars available, I would've been stranded. And Alamo could not have cared less. I would say, I will never rent another car from Alamo ever again. But apparently, that's not an option.. They don't accept valid drivers licenses with trimmed edges along the edge of the lamination. Lest you think I'm leaving something out, I have since showed my license to every person I've met on this trip and told this story to (which is anybody who would listen). And they all laughed. Nobody could find anything a reasonable person would consider wrong with that license. You can bet I will never forget the Alamo. And I strongly suggest you do likewise. PS: Alamo customer service...please don't bother responding to this review. There is nothing you can say to reassure me into taking another risk like that on Alamo. It was just way too close of a call for me to ever roll those dice on you again.

Located inside the main terminal lobby at Mesa Gateway airport, the National/Alamo desk is easy to…read moreaccess as they currently administer social distancing with their line queues. A nice lady helped me with my pre-planned reservation- giving me the choice of several car models based on my needs. I went with an economical sedan with good MPG, plenty of legroom and trunk space. I was handed the keys and asked to walk down to their on-site lot to retrieve the car. As a National Club member it appeared that this location did have the service booth to grab your car and bypass the counter but Covid-19 has changed that for now. You must go into the terminal to get your car. I was a little bit underwhelmed with the car- it had over 30,000 miles and was pretty dirty inside and out. Again, I'd imagine the virus is keeping more staff from being on site and keeping up with regular cleanings, etc. There were nicks, dents and scratches along the car's body so I made sure to snap a few pics and keep them documented. Later, after returning the car I realized very little attention was given for damage checks (guess they're looking for major body damage). On all occasions while working with a National representative on-site they were polite and helpful. The both wore masks. I feel the prices are fair with National- and it helps that I have a corporate account to attach to as well. They offer roadside assistance for free and there are upgrades such as added insurance, GPS, satellite radio, car seat, etc. Each one comes with an additional daily cost of course but at least those options are available. The return process was simple enough- again the pandemic changed things up a bit. Drive into the return lot, park the car, walk to the lot's service office and hand in your keys. They charge the card on file and hand you a receipt. Super easy.

I pay the higher rate with National for the convenience of grab and go. You have to use the counter…read morehere, despite everything in the system and no issue rental history for years...they made this process very slow! Absolutely dissatisfied.

Update: After I contacted Hertz's customer service team…read moredirectly, they got back to me fairly quickly. They reviewed the situation and agreed to honor the terms of my original reservation, even though that agreement was never fulfilled because of communication issues between locations. While I did have to start a new rental agreement at a higher cost at the time, I appreciate that someone on their team stepped up and made things right on the back end. The follow-up was professional, and it's clear that once it reached the right people, they took the matter seriously. The overall experience was frustrating--but I do believe in giving credit where it's due. I've updated my review to reflect the resolution and hope the Mesa location takes this as a chance to improve how they handle customer communication moving forward. Original: I hate leaving reviews like this. I'd rather just quietly not return--but I hope sharing my experience helps someone else avoid the mess I went through. I had a prepaid reservation at this Mesa Hertz location for a weeklong rental starting May 30, 2025. Everything was booked in advance, confirmed, and priced fairly. But my flight got delayed and rerouted to Phoenix, so I called the Mesa branch around 11 PM to ask if I could still pick up the car a few minutes after their 11:30 PM closing time. The person on the phone said no, after-hours pickup isn't available. Okay--disappointing, but I understood. Then that same person called me back a few minutes later and told me I could pick up the rental at Phoenix Sky Harbor Hertz instead, and that they would just cancel the Mesa reservation. That seemed helpful, so I followed their instructions and headed to the Phoenix Hertz location. Except... they had no idea what I was talking about. There was no reservation transfer, and they couldn't cancel or override anything because the record still showed as active in Mesa. I was left stranded close to midnight--with my 75-year-old mother--and no rental car. Thankfully, the Phoenix agent Gabriel was kind, clear, and tried to help even though he couldn't override the system. That kind of service should be the standard. The next day, I went to Mesa to try and pick up my original rental. Instead, I was met by Matt, the assistant manager, who told me the reservation had already been canceled overnight. When I tried to explain that I had called the night before and even left a voicemail, he didn't bother to look into it--didn't check logs, notes, or try to verify who had spoken to me. He just repeated "There's nothing I can do. Call customer service." No effort. No empathy. Just passing the problem along. I ended up having to pay out of pocket for an emergency rental, then extend it through the week, which cost me nearly double what I had originally prepaid. Not because of anything I did wrong--but because someone at Mesa gave me bad info and no one else at Hertz took ownership. I usually stick with a consistent set of companies--my hotel, rental, and credit card brands are all chosen for a reason. But this experience has made me rethink keeping Hertz in that mix, unless they make this right. I've filed a formal complaint and am sharing this on other platforms. I'll gladly update this review if Hertz follows up and resolves it properly.

Prepaid 30+ days in advance and the vehicle they had for us had expired tags and no other vehicles…read moreavailable. Their solution was for myself to do a vehicle swap at sky harbor taking a van they had. They did not want to take any blame and unacceptable resolution that became my problem and not theirs as they did not seem concerned. Would recommend not renting with them as the reviews are not good with similar issues. I usually use National and will continue even if cost is higher. The Sky Harbor supervisor and team ended up being helpful but would avoid Mesa Gateway Hertz.

Quality service and trustworthy crew all throughout. I will only go to this company for car…read moremaintenance but specifically this shop has been the best I've experienced from walking in to walking out. The incredible value as well.

Trash place took 2 different cars to get fixed and payed over a thousand just for both of them to…read morehave the same problems.

My son had been wanting to go camping and there was no way that I was camping in a tent on rocks at…read more41 years old.... so I decide to do some searching and ended up on Apache Canyon's website. I found that they have everything that you can need for a weekend camping adventure without having to break the bank and my back. We were able to book online which was so easy and make the process super quick when we arrived to pick it up. We got a call from Chad who let us know that we were confirmed and when to arrive to grab the unit. When we got there Chad walked us through the entire process and how to set it up once we got to our destination. Everything was great we had a great time it was so spacious and the AC worked great. We slept like bears in the cold! We will be back to grab one of their UTV side by sides next which looked like an absolute blast.

My daughter decided it would be fine for us to rent an RV and go on a road trip for the summer. So…read morewe did some internet searches and found Apache Canyon Rentals, we spoke to Jason and Chad who both were awesome to work with. They hooked us up with an RV that had the things we needed along with a generator in case we stayed somewhere with no electricity we traveled to San Diego and up the coast. The RV was clean and stocked with everything we could need. It was an amazing experience and I highly recommend you try it. When we returned the RV Chad made it so easy, and helped us get it all checked in! They also rent UTVs and we can't wait to come back and give them a try they were super affordable compared to the Cruise America RV rentals that wanted to charged us triple the cost that Apache Canyon Rentals charged. And the deposit was half the cost and the fees were supper affordable! We love Apache Canyon Rentals!

These guys are awesome. Called in a pinch and they took care of me efficiently and gave me a heck…read moreof a discount! (200 dollars cheaper than 2 other quotes I had) Will definitely be back with all my other vehicles. -DZRT Pest Control

I've been using Spencer Auto Repair for my Ram 1500 and Jeep Wrangler for nearly 10 years. I'm not…read moregoing to say they're always the cheapest, but they are fair. Since day one, they've provided me with great service that starts with solid communication. Never have I felt I was being pushed to buy something extra or a service that wasn't needed. They provide a courtesy inspection report for the entire vehicle on each visit and let me know if I have potential issues developing. That helps me plan for preventative maintenance and mitigate future problems, which I appreciate.

Dan was so easy to communicate with and his work is incredible. Even sent me update photos along…read morethe way. Thanks Dan!

I needed the back window tint removed on my car. Dan, the owner, was excellent in staying in touch…read moreand coordinating a time that worked for both of us. He removed the tint without damaging any defrost elements or the window, as other places had warned me could happen. Dan was professional while at the same time personable. I had no concerns leaving my car with him. The price was fair too. I highly recommend his services https://www.allgodauto.com