Thank you so much for taking the extra time to work with us on our rental. Fabian thank you for switching our rental around from Mesa Gateway to your location, since I messed up and reserved the car at the wrong location. Also, thank you Eric for taking your time with us on the check out and also on the check back in process. You guys made renting a vehicle easy. We'll be back to you on our next rental. Blessings, Rich and Marlys read more

So...yikes. I was ringing this location from 2PM through 5PM yesterday and could not get anyone to answer the phone. So, I physically drove up to the location today (around 11:30) and I personally observed the ringing phones. There was a guy sitting behind the desk and two other employees standing around and not one of them attempted to pick up the phone. So, don't call to get information or help from this location if you need urgent help. Also, I had to use the restroom before leaving. I can't speak for the women's restroom, but the men's clearly hadn't been cleaned or inspected today. Businesses need to understand that dad's may come in with a toddler who needs to use the restroom and it would be nice to not have to clean the toilet beforehand. It's also just common decency for your patrons. I know none of this has to do with the actual car renting process, but customer service and general cleanliness are usually things people search for. read more

The only enterprise we will be going to from now on! Thank you Michael & Brandon for the great customer service and how you put your clients priorities first and go above and beyond. Everyone here in general is very professional and understanding of any situation. read more

Enterprise Rent-A-Car - Inside enterprise - Car Rental Near Me - Queen Creek, Arizona

We have had a rental from this Enterprise facility three different times through a service they have with Crash Champions. The customer service was caring, and friendly, and got us on our way quickly. Our rentals have been clean snd well serviced. Thank you to the staff! Pam and Michael Friedman read more

I've rented from this Enterprise several times recently, and every experience has been excellent. The staff at this location are consistently kind, knowledgeable, and helpful, and the cars are always clean and ready to go. Their team truly goes above and beyond, and I want to give a special shout-out to this location and its employees for providing such outstanding customer service every time. read more

I recently rented with a return on Saturday. Even though my rental time ended AFTER the location was closed, they worked with me to ensure I wasn't charged an extra day. This location goes above and beyond to take care of their customers. I highly recommend Enterprise. read more

I wish that I could give 0 stars. BEWARE! This was the absolute worst experience I have ever had renting a car. They rented me a car that was falling apart. When I walked out of my office, the bumper had fallen off due to disintegrated hooks. The tow truck took over 4 hours to come pick up the car, the next Enterprise had me wait another 30 minutes to get a disgustingly dirty car. The Queen Creek manager did upgrade me and apologize for the inconvenience. Fast forward a couple of months and they are attempting to charge me $6,000 dollars for the bumper that fell off. DO NOT RENT FROM ENTERPRISE. read more

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Booked a rental over 3 months ago and received the usual follow-up call from the store the day before picking up to confirm I still needed the rental and to bring my drivers license and credit card. But, something was different this time. This time (for the first time), they also wanted proof/verification of employment as the discount code I was using was for employees only. When I proceeded to tell the employee that the code is for the companies friends and family and in the 10+ years I have used this code (at at least a half dozen Enterprise locations in different states), this is the first time I have ever been asked. In fact, the employee kind of made me feel like a criminal as she passively/aggressively said they are cracking down on ppl using codes from their previous employers. When I explained that it is a friends and family code for my sisters employer, there was no compassion or empathy, just that if I can't prove that I am currently an employee, I would now have to pay an extra $185 on top of the $400 I was already paying as I am now subject to the current rates. I feel like this is an intentional attempt to strong-arm customers into paying a higher rate as it's the 11th hour and ppl get desperate in the 11th hour. Also, they should have a best practice in place and called sooner advising there was a change in their policy (supposedly this verification check happened back in 2021). This gives customers a chance to at least shop around for a lower rate. I booked my reservation 3+ months ago and got a petty good deal compared to what the prevailing rate is today. The part that really struck me the wrong way is how the employee could tell that I am now scrambling as we didn't budget for an extra $185 dollars. Rather than the passive/aggressive and condescending tone when I asked if they offered any discounts like AAA, she told me I would have to go online and check, offering no help at all. Also, she failed to tell me that each Enterprise sets their own pricing and can shop around for a lower rate. I ended up cancelling my reservation with this store and booking at the Downtown Chandler location (appx 20 mins away) and instead of paying $185 more, I am only paying $4 less for the same reservation type. read more

Great location! Very clean customer service was excellent. Michael, Jared and Brandon are amazing! Michael helped a difficult situation get resolved so easy! read more

It was our first time renting from this place, was kindly greeted by Michael. it was a very easy transaction as Brandon Zajicek was fantastic in walking me through the options and explaining the best solution to our rental situation. Very pleased and will definitely rent again here if needed. Thanks read more

From start to finish great job here! Prices are better than airport enterprises. Decent selection considering it's a smaller office, Easy to work with , nice staff I've used this place several times. Thanks!! read more

Horrible, sly people. Each time I rented a car from them something was wrong. After my accident I had to rent from them for about 3 weeks. It wasn't a good experience because in these 3 weeks I had to change cars line 3 times! But finally towards the end they let me drop off the vehicle at a different location. I was told that wasn't allowed n that they doing an exception for me. Do t know how true that is. But I wouldn't recommend this place mainly because their vehicles have problems in them but the people generally there are nice. Just one or two of them not so nice but the others were helpful read more

Much better set up than previous rental cars. Friendly folks and it was a quick in and out. Drop off was just as quick and easy. Only issue is no night drop off. read more

this place is fuckin awful. they booked me a car that was out of stock and didn't say anything. I got there and was told in person that it was out of stock. the lady was rude. she didn't apologize for the inconvenience nor did she even try helping us out. unfuck yourselves or stay home. read more

Don't ever rent a car here, they will steal from you. First of all the customer service from Mike was absolutely horrible, he was straight up rude, I would call to get updates on my car and they never gave me a consistent answer, somehow every time I called the person who was responsible for my car was always taking a lunch break. After I finally drove there to get my car because they would not call me, I left my wallet in the glovebox of the rental car, and supposedly they never saw it and rented the car to different person without doing any type of inspection to the car after I returned it. Which I find absolutely crazy to believe. My wallet never appeared... All the horrible reviews they have is for a reason, stay away from this awful place!!! read more

So I rented a vehicle in LA to visit family in AZ. While on my trip the "check-engine" light turned on. I came in to Enterprice to receive a replacement vehicle. Turns out the gas cap wasn't tightened all the way at one point or another and that's what caused the light to turn on. The light will remain on regardless if you tighten the cap, which is a flaw on this Nissan Pro. The employee was very helpful and offered a replacement vehicle if we wanted it. We declined and went about our way. Thank you for the help ! read more

Enterprise Rent-A-Car - Enterprise is here to help. - Car Rental Near Me - Queen Creek, Arizona

Bad from the start. Had to wait a day to get a rental car because they were out of rentals for insurance claims...so I was told. Ok. Upon returning the car we did a walk thru and they returned my deposit. Four days later they sent me an email asking for my insurance info because of damage to the vehicle. So I called the place I was dealing with to get more information and they seemed confused as well and the manager Megan could only point me to an 800 number. Megan told me that the car was picked up and transported by enterprise to a different location and then that other location reported the damage and contacted me and there was basically nothing she could do. After calling the 800 number and being on hold for 30 more minutes. They apologized for the incompetence of the staff an "dismissed the claim". Be careful here! This location is a scam and will waste your valuable time. Go somewhere else for your rental needs. read more

So your telling me I can reserve a car from you and when i arrive to pick it up you can say "oh no actually we have no cars so we can't honor your reservation" ?????? Why did no one call me? email me? even text me? Thanks to you guys I do not have a car when I NEED one and you ASSURED me you had one. After all that is what a RESERVATION is. I even spoke to a manager and they basically said I was shit out of luck! So let's see, Customer Service - AWFUL Communication - HORRENDOUS Honor ability - THE WORST Thanks to good old Enterprise i am completely screwed!!! Don't lie to your clients by telling them they will get a car when THEY WONT!!! read more

On September 21, 2023 we went to pick up our Reservation at around 5pm MST to which we were told they had no vehicles and were being "upgraded" to 2021 Hyundai Kona paying $300+ per day including CDW. We hadn't even left the parking lot when the rear view mirror flew off. I went to front office was told it was "snapped" back on and we should be safe. We had already advised ERAC that we were using the vehicle to see Family in Los Angeles, CA and it was a long trip. We left our home in the Kona at 3:45am the next day only to find out the Passenger Side Headlight was not working. The office at this point was now closed we called Corporate and was told we could drop it off call the store when the opened at 8am as we were Cancelling the Rental as it was Unsafe and not Trustworthy to take my Family to LA. When we arrived the gave was Closed there was no Overnight Return. Ugh!! Called Corporate again at this point upset as we were losing precious time and we weren't going to make the very personal and very time sensitive appointment with our Family in LA. The Lady who answered the phone at ERAC was un-empathetic to our plea and it wasn't until my wife made her Realize ERAC had put our Family in Dantand now in a position to get a Citation for driving an unsafe vehicle she said to drop it at the Mesa Airport location. We did and spoke to a Gentleman named Ron who was the Only One up to that point that showed any empathy. He explained he will not close out ticket at his Location so that the Queen Creek location is surveyed and we can express what we have gone through and said he was sorry for what our Family was going through. He said he would Escalate this situation to his manager. I thanked him and we decided to take our own vehicle to LA adding wear and tear to our vehicle that we wanted to Avoid but hopefully we had a slim chance of making it to LA on time. The Queen Creek manager called at 8:05 am MST verified the story and said he was sorry and that things sometimes happen. I advised I spoke with Ron and was advised there is suppose to be a Process to maintain safe Rental vehicles in which in this case we felt ERAC was grossly negligent in following this process. Scott the manager then said he would do us the favor of canceling the contract and he would "hook it up" next time. Next Time there won't be a Next Time I could not see the road thanks to the faulty headlights and put my Family in Danger thanks to your incompetence. He then proceeded to suggest to still give a good rating on survey which we never received nor did we ever received and email with a Cancellation of Services notice nor a Sincere apology. In fact the only thing we did get was that ERAC was only interested in fudging the Survey with erroneous good ratings. I will Never rent from this joke of a company and furthermore Warn families to beware of their business practices as they may put your Family at risk as well. read more

Renting a SUV recently. Customer service was pretty good. Location could've been cleaner.

Queen Creek, AZ, Enterprise Car Rental on Tuesday, 7/12/22. Manager accused me of changing the time of my rental from 8:00am (time needed) to 10:00am (what?). Showed her the app on my phone with 8:00am start time and again she accused me. I asked her why they never picked us up as we called their office at 8:04 am with them saying the driver would be calling us to get a pickup but no one showed up so we had to book an Uber. I was told I never spoke to their store as she had nothing in her records. She told me I must have called 800 number. I told her no I did not. Seriously, the rudeness and condescending attitide. Again, she accused me for the 4th time that morning. Her attitude was uncalled for and never have I witnessed this level of condescending rudeness at this store. We have rented multiple times before and friendly, courteous staff but this was my first time dealing with this individual. My son and I were 2 hrs late for work. Cost us 120.00 + 24.00 (uber) vs.156.00 for rental. The asst manager and other female employee were respectful & professional... thank you & kudos. While I was inspecting vehicle, after waiting over 1/2 hour, this rude manager drives by with windows open smug look on her face. My son commented on it to me. Unacceptable. We had to rent a car because our vehicle had electrical issues, taken to the shop and we had to get to work. I am heading out of town for my mother's funeral on Friday, 7/15, and the extremely poor customer service by this manager made my situation even worse. Lead by example? Guess not. Your asst manager and staff were much more professional than this manager. read more

In attempting to rent a car from Enterprise in Queen Creek AZ I got it set up the day before and received confirmation/reservation. I even tried to pay but it wouldn't allow that - it said Pay on pick up. I paid a lyft driver $32 for a ride to the Enterprise rental car where they would not rent to me because I have a prepaid debit card. ???!!! I have checking and savings and direct deposit my monthly check on that card. ???!!! What a bunch of bs. So now I feel not good enough to rent a car even though there is $15,000 in my checking account. And I'm stuck an hour away from home with no car. Why did they even allow me to confirm a rental in the first place and not ask me for payment info? What's up with that? They wasted my day and cost me almost $70. All I know is that they don't want people like me who have no credit card. Supposedly somewhere in the fine print it says NO PREPAID CARDS. I'm willing to say that the guy didn't like me from the moment I walked through the the door. They are a bunch of lazy jerks that work there and don't care. I will go elsewhere and be treated with respect. read more

When renting a car not only do a video of the body damage but also the windshield and all glass. I have had an Enterprise rental for 3 hours when I noticed a chip and now a crack forming. In the video I have of the inspection it clearly shows the agent leaning towards the crack, maneuvers around it and the walks away. Her hands never touch the car but when I brought it up she said she was looking under the wipers. Really who and why would anyone look under the wipers? So now my insurance is going to pay for their windshield. It's just unconscionable that a large company like them to pass the buck on a windshield onto a customer. I have now heard from many people about other issues that Enterprise has done to their customers by charging them for things that are the price of doing business. read more

I do not recommend this location. I had a car repair that was being covered by the insurance company if the person that hit me. When I picked up the rental the rep told me I had until aug 1st and if repairs took longer I would have to call insurance company for an extension. I returned the car on 7/27. Today 8/3/23 I received a call from Valerie at enterprise. She told me the insurance company only approved rental until 7/21. She said she tried to call them several times but was unable to reach anyone. Then she said since she wasn't able to reach anyone she was going to bill the card I used for the deposit for the 6days that I had car after the 21st. She was very unprofessional and unsympathetic. She told me she wasn't going to call the insurance company anymore and that I would have to resolve issue by the end of the day or she would bill my card. I called the insurance company and was only on hold 30min but was able to talk to someone right away. The enterprise employee Valerie clearly didn't try to reach anyone and just didn't want to wait on hold longer than 5min. I have worked in customer service over 20 years and this is not how you should be treating customers. I really didn't appreciate how Valerie threatened to charge my card if I didn't do her job for her. read more

Just got back from a trip to San Diego. We rented a nice Hyundai Elantra at this location, and were very happy with it. Pickup was fast, and hassle-free. Upon our return, we were met by Cody. He was very thorough and professional in ensuring our rental went smoothly. He also gave us some information that will help us with future rentals. Two thumbs up. read more

Enterprise Rent-A-Car - Car Rental Near Me - Queen Creek, Arizona

By far the most incompetent rent a car employees ever. Very rude and argumentative. If you have any option ever use it rather than enterprise rent a car and specifically this branch! read more

Be very careful of renting here. Very deceptive practices. I told the agent I didn't need any extra insurance and didn't want to pay anything extra as Farmers Mutual was covering the entire rental as part of an accident claim. He said sign, here here and here. I was told he needed my credit card for a $50 deposit that would be reversed. Imagine my surprise $400+ later. I will NEVER EVER use Enterprise services again. Their answer....."well you signed a legally binding contract"! 0/5 rating read more

Dolton at the customer service desk was very friendly helpful he even provided me with information about other services that enterprise has like car sales I will be checking that out . Thank you Dolton for being nice and friendly made my situation feel better and less frustrating Only thing I think enterprise should do is post up and sign by the street letting people know they are there read more

Kevin went above and beyond to meet my needs. I originally had a few misunderstandings when I arrived to get my rental. I was frustrated and even quite rude because of what my expectations were of what I was getting. Kevin was extremely patient and ran through hoops to get me the right vehicle as soon as he could. He's a great guy and made my experience very positive with enterprise. I understand business can't be perfect, but what I do know is they made the situation right and I can't thank the employees here enough for exceeding my customer service needs! Thank you!! read more

Enterprise Rent-A-Car - Car Rental Near Me - Queen Creek, Arizona

Fuel Sensors to 1/10th of a Gallon - Enterprise now has fuel sensors that measure start and end fuel amounts to a 1/10 of a gallon. I was half full when I started at then I brought 1/2 full. However, the emailed Final Bill charged me for 8/10ths of a gallon. So it seems to me that it's a win - win situation for Enterprise with their fuel calculation. You either owe money for a each 1/10th of a gallon or get no credit when you bring the car back with excess gas than started. read more

Dalton and Keith were beyond helpful, super responsive and went above and beyond to help us! We highly recommend them. Thanks guys!

I had to get a rental car while my car was in the shop from a car accident I was in. Enterprise did a fantastic job getting me all taken care of through my insurance company. After I dropped my car off at the shop, Enterprise came and picked me up and drove me to their location. At this time I filled out all the paper work and got to pick out my rental car. Everything was nice and easy and no hassle at all. I signed the paperwork, checked out the car and was on my way! The car was nice and clean, ran great and I had no problems with it at all. A week later, I returned the car as easily as I rented it. Every employee was very nice and helpful! It was nice to have one thing go so smoothly, while my car was being worked on and having all kinds of problems with the shop it was at and my insurance company. If I need to rent a car again, I will definitely keep this location in mind! read more

Just wanted to say thank you to the staff at this location. China was very attentive to all the customers and quickly addressed needs. I will be returning to this location. Thanks again! read more

Needed last minute car rental and the staff all helped us tremulously. John stood out the most going to another location to get the van we needed to bring it back to the location we were. Super pleased with the customer service and quality of our rental! read more

Employees at this location are super nice. It was my second time renting a car there and I was impressed by their service. Forgive me that I forgot your names but you guys rock. Keep up the great job. One thing people should understand that it is a busy location so you need to wait to get your car. Plus people who suppose to return their car are always late so it is not their fault. Just know the industry before you start complaining. As far as for it goes for me I can't wait to return and use their service again. Thank you guys read more

Customer service at it's finest! Ryan, the branch manager is beyond helpful and polite. He knew I had bad experiences at other locations and really hammered home to make sure I am always happy with the employees, service, and cars. I come all the way here for the service from ahwatukee. His employees are always happy to help and engage with customers to make the expierence pleasant. I will he a customer for life. read more

I am a frequent car renter from enterprise. The services that I have received at this branch are second to none . The branch manager ( Brian schnoll) which I have never seen or known before, went out of his way to welcome me to his branch. The efficiency and the speed of the transaction was astounding. Mr. Schnoll was so accomdating and the cars that he manages are high quality and very very clean" emphasis added" . I am so glad that I visited this branch of enterprise because truly it rises to the top. Thank you Mr. Schnoll and thank you enterprise for your excellent services provided at this branch. read more

I read reviews on other locations in Gilbert and was very disappointed with reviews at those locations. At one location a reviewer said they ran out of cars. I found positive reviews for the Queen Creek location, that's quite a ways from where I stayed with my son. However, I wanted to ensure I received a car that was comfortable for my mom and me as well as for my son who is tall to drive and we have decent service. The Queen Creek location is OUTSTANDING. The ladies and gents were SUPER friendly. One of the ladies personally called a few days before my rental. She was sooo nice. She seemed to really care. I was running late for my reservation and I called to let them know and again that friendly down to earth service was illuminating from the lady who answered. It seemed more like I was talking to a friend. Miko helped me insuring I was very comfortable with the car selection they had. It was such s smooth transaction. No rushing, he took great care of me. About an hour or so after picking up the car, I received a very nice call from one of the ladies ensuring I was satisfied with everything. I've rented from Enterprise"s many times in the past and they've never called me the same day asking if I was satisfied. GREAT CUSTOMER SERVICE QUEEN CREEK. Even though it's a drive to Queen Creek from Gilbert and I pass several Enterprise's., I will gladly rent from them in the future due to the exceptional service! read more

Jamie Sue was awesome, made everything quick and easy she gets 5 stars alone , as far as enterprise they did have nice vehicles and great pricing but for me it is the customer service! read more

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I have been using Enterprise since 1987 when I resided in the northeast, now in the South West I have continued to use them.Never but I mean never I have had any issues at all and Enterprise is my car rental company and that of many friends and business associates. Well this got cloudy when the manager of the location Syed Tirmisi manipulated, humiliated, mistreated and disrespected my wife to incredible levels. I just found out over this weekend otherwise this would have been posted a while ago. For personal reasons my wife needed to rent a car for an extended amount of time starting on May 2017 up until July 30th,granted she did spend over $2000 dollars. This individual broke every promise made to my wife regarding the treatment she would receive, ignored every instruction about which credit card to use depending on continuous funds available, he charged the wrong credit card on file without permission, accused my wife of lying, attempted to pin on my wife's bill $ 900 dollars of the supplemental insurance that Enterprise offers which my wife declined and it did take a few copies to be faxed to this guy Syed because he said they had lost their original copy or not saved it in their Samsung tablets,( I do not believe that) and the last week he was on a rampant chase after my wife for a remaining balance of $300 which was going to be paid of course after 3 months of rental you kind of get to know the renter's integrity so you do not have to worry if they do not return the first call because she was busy. Mr, Sayed Tirmisi put in motion almost all the rules under which he was raised which by the way , here in the USA we respect women and we do not make them feel like us men are more intelligent , powerful or better in any way or make attempts to humiliate them at all unless you are a psychopath, a rapist , a criminal or somebody like this manager who should think twice abut bringing his cultural and upbringing habits to the place of work , let alone in the great Nation were women are not given the rock treatment, or get rocks thrown at them for the lack of better details. To make things worse because my wife got a little upset and let this guy know (in a nice manner of )that she was upset he deliberately blocked her from renting at Enterprise. By the way, our faith in the Lord helped us purchase a new vehicle and now she will not be needing the services of Enterprise, the company where we bought her car OFFERS loaners. I believe this should be promptly escalated to the Corporate offices to avoid future ladies go through a similar situation and perhaps US Citizens, BORN in the US of Hispanic descent can avoid going through this charade. Please use Budget or Avis. read more