Tough times at National Rental car at Redmond airport. 2 hr line, didn't have the suv I reserved 5…read moremonths earlier and then had to wait another 2 hrs for a minivan to become available. Traveling with 3 young kids compounds the frustration. Get emerald aisle and more than 1 person managing the front desk. Big improvements needed. Not a great way to kick off a family vacation we're spending thousands of dollars on.

What good are reservations when you don't actually have cars? I've been waiting for over an hour…read morefor someone to return a car. Meanwhile I watched people without actual reservations get cars ahead of those of us who did. This location could be managed better.

Dear Enterprise of Redmond, Or…read more I am writing to express my sincere appreciation for the exceptional service provided by Josie. Following a recent car accident involving myself and my one-year-old child, we have faced numerous challenges. On Friday afternoon, Josie informed me that the insurance company had ceased payments and requested the return of the rental vehicle. Given the timing and my situation, this caused major stress! Josie immediately alleviated my concerns by permitting me to retain the vehicle over the weekend and offering to address the issue on Monday. On Monday morning, she successfully contacted the insurance company and secured coverage for the rental car through the weekend. Josie's compassion and professionalism made a significant difference during a very difficult time. She is truly excellent at her job and an asset to your team. Please convey my gratitude! Thanks again, Kasie Mitrofan

We generally have good luck with Enterprise, but it was literally like the episode from Seinfeld…read more We had a reservation, but there was no car immediately available. So we're starting our vacation by standing around (60 minutes and counting) waiting for a car, surrounded by a large crowd of people doing the same thing. I get that it's busy season, but don't take more reservations than you have actual cars for. "You know how to take the reservation, you just don't know how to hold the reservation. And that's really the most important part of the reservation: the holding."

Watch out!!! Avis Car Rental at Redmond Municipal Airport cannot be trusted. They promised to keep…read moremy luggage until I return. However, they lied about my luggage sent to Portland airport. After I found out the truth, they admitted the lie. I have been thinking about the situation for a few more times. Why they promised to keep the luggage, but lied to me send my suitcase to Portland airport? Why don't they admit to throw my luggage the first place? Therefore, I highly suspicious they might stole my Luggage because the combination code is pretty easy. They're thieves! Their employee and manager probably figured it out and sold my medical equipment, my clothes and my suitcase. They're not only liars, but also they might be thieves as well. Wish the company would test their employees's credibility and choose them wisely. Be careful when you do business with them.

Huge shout out to Ethan and Martin these guys go above and beyond! I've rented with them over 110…read moredays this year (2020, Feb-Dec) I can honestly say they go all out, these guys are extremely reliable, friendly, helpful, generous/accommodating and just all around good people. The cars are always clean on the inside and out. I've rented a Dodge Ram Rebel & Challenger, Ford Mustang & Edge, Chevy Camaro, Toyota 4Runner, & Rave4, a Jeep and more. All are in top condition. I can't express enough how much I appreciate these guys and my time up in Oregon. Treat them with the respect they deserve, you're in great hands. I recently missed my flight to RDM and had to go to the EUG airport instead then drive over to RDM so I called to update them on my situation and right then and there with no questions asked they booked me a car at the EUG airport at the most cost effective rate. Truely honored to have their whole team looking out for me.

21-Jun-2026 Ethan,…read moreWesley & the Team Saved Our Weekend -- Literally! We arrived at the Redmond, OR airport on Thursday for a wedding weekend, only to discover we had accidentally booked our rental car at a Budget location in North Bend -- four hours away. Panic set in fast. We got in line at the Budget counter, explained our situation, and that's when the magic happened. Manager Ethan, with calm and genuine kindness, said "No worries, we have one more walk-up." He let us know it had a half tank of gas and was ready to go right then and there. We didn't hesitate for a second -- we said yes. Wesley jumped in immediately, got our information entered with impressive speed, and within minutes we were holding the keys to the last car on the lot. What could have been a travel disaster turned into one of the smoothest moments of the entire trip. We had to get to Bend for wedding activities, and thanks to Ethan and Wesley, we made it -- stress-free and smiling. That one act of kindness and professionalism set the tone for an absolutely magical four-day trip. We are so grateful we stopped at this location before giving up hope. If you ever find yourself in a similar situation -- wrong location, last-minute need, whatever it may be -- walk up to this Budget counter and just ask. The team here goes above and beyond. Redmond, OR Budget Rental Car, you have customers for life.

This is the second time that they overcharge for a a economy car…read more I will not use them again.

Customer service was outstanding! I hit a deer on the way to work, and needed a rental car while…read moremine was getting fixed. Enterprise came across town, picked me up, took me to my rental car, and when I was done, they took me back to the body shop to get my vehicle. My rental car was in perfect condition, everything was smooth as silk! Will definitely use again, should the need arise.

Enterprise Rent-A-Car provided such great service to me while I needed a rental car! The staff…read moreexplained the rental car contract, and my options, so carefully. They were so courteous , funny, and kind, teaching me to drive a keyless 2026 Mazda. I had to call with questions, thought I had lost the remote one day, and called Enterprise in a panic. One short phone call, and the remote was on a shelf in my garage... I had set it there when I took my pups outside. Service here is exemplary! Thank you!

Huge thank you to David at Hertz for giving me a good deal on a last-minute rental while my car was…read morein the shop.

No surprises......Hertz continues to offer the worst customer service. I was overcharged from my…read moreoriginal reservation with no change in vehicle type and no upgrades. Unable to get a response from their customer service email and the local branch just had a poor attitude. I have disputed my credit card.

1-18-26. This Budget/Avis location is just awful. I've rented there for years and had good service…read moreuntil the past year or so, The cars are NOT cleaned between rentals. I've found trash and food wrappers in the cars, floors covered with gravel and dirt, very dirty on the outside. I no longer trust they have been serviced so have it checked before I even leave town. The windows are always dirty. This used to be a good location and the previous officer manager, a woman named Jody, was extremely helpful and always accommodated any request as best as she could. The young woman who is in that office now that Jody is gone is intolerably rude and obnoxious, just scowls at you while doing the rental paperwork, does not even look at you and does not respond if you speak to her. She is a disgrace and I cannot believe that ANY company would have such a hateful woman running their office. Today I returned a car TWO MINUTES before 9 am when the office opens. I knocked on the door but she wouldn't answer and when she finally did, she said "I'm not open until 9" and to use the key drop when she was standing right in front of me. I asked her if she had to so rude all time and she said I WAS RUDE expecting her to open early - a whole 2 minutes! This obnoxious, rude, and disgusting woman should NOT be in any customer service capacity and I am reporting her to the corporate headquarters for the way I have been treated by this ugly woman and for how this location has declined so badly in terms of the condition of the cars and the abusive office clerk. I will never rent from Budget again.

I actually picked up my rental in Eugene airport and after 3 hrs of driving, the low tire pressure…read moresymbol came on. Ugh! As I'm traveling by myself and didn't have time to troubleshoot, I called the budget 800 number for mechanical assistance. Admittedly, that part of my experience was frustrating. On hold for an hour to be told that "maybe" I could swap out my vehicle at a local Budget. So in the morning I took my chances and drove to the Budget in Bend and asked if they could swap out my vehicle. Danielle was super kind and so helpful. She resolved my issue within minutes by giving me a new rental and I was on my way. Thanks Danielle for turning an unpleasant experience into a positive one!

Staff was great, even at midnight. However, AVOID renting a dark colored car in Bend, OR, in the…read moresummer! It was oppressively hot and our black-on-black rental VW Jetta car just didn't have the cooling capacity to keep up. Terrible choice, and we would have returned it but for the fact that we arrived late (near midnight) and it's a LONG hike back to the rental counter (no parking lot staff were available).

No wait in line, got upgraded into a brand new ford bronco. Nick working the counter was fantastic…read more SUV was spotless. Fast and easy return. 10/10

Car came out with more problems than when i took it in. They are not a shop that cares about you…read morevehicle. Over charged and now car doesnt start well. Earps is a much better shop

We have used Marshall's a handful of times throughout all of our different cars. They have always…read morebeen easy to work with and fairly priced. I have a high level of trust when they tell me something needs to be replaced. They are currently troubleshooting a head scratcher on our Suburban but they are communicating their findings well and doing everything they can to help steer us down the right path. Thank you for all your help! We appreciate your hard work.