Watch out!!! Avis Car Rental at Redmond Municipal Airport cannot be trusted. They promised to keep…read moremy luggage until I return. However, they lied about my luggage sent to Portland airport. After I found out the truth, they admitted the lie. I have been thinking about the situation for a few more times. Why they promised to keep the luggage, but lied to me send my suitcase to Portland airport? Why don't they admit to throw my luggage the first place? Therefore, I highly suspicious they might stole my Luggage because the combination code is pretty easy. They're thieves! Their employee and manager probably figured it out and sold my medical equipment, my clothes and my suitcase. They're not only liars, but also they might be thieves as well. Wish the company would test their employees's credibility and choose them wisely. Be careful when you do business with them.

Huge shout out to Ethan and Martin these guys go above and beyond! I've rented with them over 110…read moredays this year (2020, Feb-Dec) I can honestly say they go all out, these guys are extremely reliable, friendly, helpful, generous/accommodating and just all around good people. The cars are always clean on the inside and out. I've rented a Dodge Ram Rebel & Challenger, Ford Mustang & Edge, Chevy Camaro, Toyota 4Runner, & Rave4, a Jeep and more. All are in top condition. I can't express enough how much I appreciate these guys and my time up in Oregon. Treat them with the respect they deserve, you're in great hands. I recently missed my flight to RDM and had to go to the EUG airport instead then drive over to RDM so I called to update them on my situation and right then and there with no questions asked they booked me a car at the EUG airport at the most cost effective rate. Truely honored to have their whole team looking out for me.

No surprises......Hertz continues to offer the worst customer service. I was overcharged from my…read moreoriginal reservation with no change in vehicle type and no upgrades. Unable to get a response from their customer service email and the local branch just had a poor attitude. I have disputed my credit card.

This horrible Hertz franchise managed by David Miller is a nightmare of fraud. They took me for…read more$642 in February of 2025. Fraud padding of invoices with insurance that I declined, the letter they sent to my credit card had a completely different vehicle that I rented, they forged my signature on the declined charges. It's very much of a racket that they also tried to do this to me in May of 2023 with inflated rates but I caught it that day before I took the car. Really also disappointed in Hertz gold service (since 1995) and Presidents Circle for not protecting the top customers. This franchisee OverlandWest who David Miller works for is in on this scheme. Will never rent from Hertz again and have taken my business to Avis. Interesting how the guy at Avis knew why he was getting a lot of Hertz customers switching. I've still got a case open with my credit card company and have been doing research on the Bend Redmond news channel and the District Attorney. I would like to prevent others from this horrible situation

This is an excellent place to rent a car. The staff is friendly and very professional. Check in and…read morereturn is fast and efficient. There is a wide range of cars to select from, and their web page is excellent. Prices are very fair. Highly recommended

When presented with a bit of a challenge Patrick went above and beyond to help us out and get the…read morecar we needed. We really appreciated his professionalism and the extra length he went to get us the car we needed.

21-Jun-2026 Ethan,…read moreWesley & the Team Saved Our Weekend -- Literally! We arrived at the Redmond, OR airport on Thursday for a wedding weekend, only to discover we had accidentally booked our rental car at a Budget location in North Bend -- four hours away. Panic set in fast. We got in line at the Budget counter, explained our situation, and that's when the magic happened. Manager Ethan, with calm and genuine kindness, said "No worries, we have one more walk-up." He let us know it had a half tank of gas and was ready to go right then and there. We didn't hesitate for a second -- we said yes. Wesley jumped in immediately, got our information entered with impressive speed, and within minutes we were holding the keys to the last car on the lot. What could have been a travel disaster turned into one of the smoothest moments of the entire trip. We had to get to Bend for wedding activities, and thanks to Ethan and Wesley, we made it -- stress-free and smiling. That one act of kindness and professionalism set the tone for an absolutely magical four-day trip. We are so grateful we stopped at this location before giving up hope. If you ever find yourself in a similar situation -- wrong location, last-minute need, whatever it may be -- walk up to this Budget counter and just ask. The team here goes above and beyond. Redmond, OR Budget Rental Car, you have customers for life.

This is the second time that they overcharge for a a economy car…read more I will not use them again.

Staff was great, even at midnight. However, AVOID renting a dark colored car in Bend, OR, in the…read moresummer! It was oppressively hot and our black-on-black rental VW Jetta car just didn't have the cooling capacity to keep up. Terrible choice, and we would have returned it but for the fact that we arrived late (near midnight) and it's a LONG hike back to the rental counter (no parking lot staff were available).

No wait in line, got upgraded into a brand new ford bronco. Nick working the counter was fantastic…read more SUV was spotless. Fast and easy return. 10/10