This Hertz location was awesome! I've never had to rent a car before, aside from family on…read morevacations. Unfortunately I was in a car accident last week and needed a car to get me to and from work. My car insurance recommended I go through Hertz and my rental car was covered for no charge, which is quite typical. I had the rental car from Hertz for a week. Apparently this location has a good car selection but because I came in on an off day (Saturday) the selection was less than impressive. My only option was a Chevy Spark. I did, however, appreciate that I was given the option to come in on Monday to get a different car at no charge. Great customer service! Renting and returning the car was quite painless. I was always greeted with a smile and never had an issue upon walking in. No long lines. No irritated and impatient workers. Happy experience!

Disappointing Experience with Hertz…read more We reserved a 12-passenger van but were given a 15-passenger van instead with no explanation. Beyond the mix-up, the vehicle itself was in poor condition -- filthy inside and out, with a strong smoke smell that made it clear it hadn't been properly cleaned or disinfected between rentals. Several seatbelts didn't work properly, including one in the back row that wouldn't function at all, and the seatbelt caps and knobs throughout the vehicle were broken. We also had to buy a gallon of windshield washer fluid ourselves because the reservoir was empty, and the tire pressure was very low across the board, forcing us to make an unplanned stop at Discount Tire just to get everything properly filled before we could safely continue our trip. On top of that, the van clearly had transmission issues, struggling to shift into gear with the RPMs running unusually high. Most concerning of all was the steering. It pulled hard to the right the entire trip, and we had to fight the wheel just to keep the van straight, leaving our arms sore from the effort. We checked the brake fluid ourselves and it was fine, but something with the steering, possibly the steering arm, clearly wasn't right. Driving a 15-passenger van in that condition felt genuinely unsafe. When we returned the van, we found the location had changed its hours and no one was there to go over any of these issues with us. We called afterward and were sent a form to document everything, which we filled out and returned. We've been waiting to hear back ever since. We intentionally held off posting this review for almost three weeks, hoping someone would reach out and make things right. No one ever called. For a company of Hertz's size, I expected basic maintenance and cleanliness standards to be met before handing over the keys, and I expected a response when a customer raises serious safety concerns. Unfortunately, this rental fell short on every front, and the silence afterward was the final straw. We will never use or recommend Hertz again.

Because of my own car being in repair and it was a very last-minute necessity, I got great help at…read morethe Enterprise desk from McKenna, who gave me exactly what I needed in terms of size and luxury and even cost. Her flexibility and knowledge of the system saved me some good money, but also made everything very convenient for both pick up and drop off and the whole rental process. I am greatly appreciative. While renting a car can be an Odyssey, McKenna was my Odysseus on Woodward Avenue. Thank you.

Car was great and wonderful folks at the location!…read more Jetta SUV is neat because it has cold air for your phone charger

Why can't I give negative stars here? This place makes for a truly abysmal experience. Just avoid…read moreit - In fact, avoid the company in general; there are other choices. Despite reserving the style vehicle I needed a week in advance, I went to pick-up and was given a downgraded (smaller vehicle) at the larger vehicle price point. Dan, who really is in over his skill set managing this location (chided me and hung up during our call) offered to give me a rental credit, lowering the price. While that, at first, sounds almost fair all that was really accomplished was that my bill is now about what it should be renting the smaller vehicle. If I was price conscious here, I would have just selected something smaller to begin with. Calls to Enterprise's customer "service" resulted in anything but resolution, including: 2 calls committing to my getting a phone call from the area manager (that did not materialize) 1 call that resulted in getting hung up on (guessing Indian call center with this one) Why I was not contacted in advance, and while I would have had time to make other arrangements, once the dream team at this location realized they would not have the vehicle I wanted is, truly, a question for the ages. I now am left in the situation of needing to leave at dawn tomorrow in a vehicle unfit for purpose and for which I overpaid. Do yourself a favor and spend your money elsewhere.

Ryan B. At this location was really quite unfriendly. I tried to ask about a possibly upgrading my…read morerental as I was unaware of the upcoming weather and wanted something a little safer to drive. He was rather rude about it saying I should have rented what I wanted in the first place. I wasn't asking for a free upgrade. Every question I tried asking, he cut me off and rolled his eyes. By far the worst rental experience I've had thus far.

-- A Complete Corporate and Location Failure. Never Again…read more I will never rent from Enterprise again -- and I urge anyone considering this location specifically to look elsewhere. This disaster didn't start at this branch. My reservation was made two months in advance and was mishandled by Enterprise's own customer service representatives -- not once, but twice. Each time, I had to call back to have it corrected and reconfirmed by Enterprise's customer service team themselves. I was escalated to the corporate team on two separate occasions and was told I would be contacted. Three weeks later -- still nothing. Enterprise Corporate has completely ignored me. Then came the final insult: I drove 40 minutes to this location to pick up my reserved premium SUV, only to be told it wasn't available. Manager Sara's solution? Offer me a minivan at the same premium rate for my premium suv. No discount. No apology. No accountability. When I declined to pay a premium price for a downgraded vehicle, she refused to adjust the rate -- full stop. I expected a manager to apologize, problem-solve, and make things right. Sara did none of that. She was dismissive, unprofessional, and combative from the start. When I asked to speak to someone above her, she told me she was the top of the chain and that the owner -- who apparently runs this as a family-owned branch -- was unavailable. "Family owned" is supposed to mean personalized, accountable service. This was the opposite. I then asked for Corporate's phone number so I could seek help myself. She gave me the wrong number -- twice -- while I stood there trying to reach someone, anyone, with a trip planned and only hours to spare. Her final response? "I'm not renting you anything." She refused to rent to me entirely. I was left standing there, stranded, with a reservation, a trip about to start, and zero support from this branch or from Enterprise Corporate. For the record: I did find my premium SUV at another Enterprise location. Sara does not get the satisfaction of thinking she left me without options -- but the damage to my time, stress, and trust in this company is done. To the owners of this branch: your manager is actively turning away paying customers with reservations, refusing to problem-solve, and providing false contact information to prevent escalation. She is costing you money and your reputation. I hope you are fully aware of the shots she is calling in your name. Enterprise as a whole: three weeks of silence from Corporate after two escalations is inexcusable. This level of disregard for loyal customers is exactly why you lose them permanently.

nope - made reservations for a truck and they refused to fill the contract…read more do not bother with 696 & van dyke. they will not get the vehicle you have reserved

First of all, I never write reviews but this was very warranted. I rented a car and upgraded to…read moreluxury vehicle : once driving the vehicle the check engine collant light came on a few times. To be safe and not damage the car : I called the Enterprise by my Dads place where I was staying. They immediately put me in a car, later that day when we found out the luxury car needed to be taken to the dealer, Marquis at the Royal Oak office put me a very nice new car. He also was so professional, kind and hardworking. Upon changing my reservation & returning my car to DTW a few days early as had to get back home for a work project : was presented a bill that hadn't been adjusted yet. Mike took the lead and was kind, professional and apologetic to my situation. I wasn't looking for sympathy: life happens, it's how we you react to the events that define who you are. Mike offered a very generous discount for my inconvenience and I accepted. He told me he'd take care of it as I was trying to catch the shuttle (which they have a ton of so rides to and from DTW were super quick). This morning I had call from David the store manager who wanted to make sure I was happy with my experience. The level of professional service, kind demeanor and above & beyond good humans (even the young lady who checked my car in) at every turn made this an experience I won't forget. Remember you get more bees with honey. The way the whole Enterprise team handled this very little hiccup makes them the sweetest in my book!

There's a reason I've been using Enterprise as my go-to company for renting cars when I travel…read more This location is a great example of why. Walking into the office, the gentleman who was taking care of someone else let us all know what line to go to. He announced it loud and clear, which is great for older folks like me too. He was also very fast and knowledgeable getting my paperwork filled out and I was outside talking to another very fast and professional gentleman who let me pick the car I wanted. I was thrilled to get a Camry as I have two at home and know how to use their features while driving. The car was great, clean and easy to drive. Our visit to the Detroit area was terrific and getting the car so quickly without a long wait at the airport just made it even better. Thanks Enterprise!

Ross was very helpful and everything was smooth! I would definitely rent from them again.read more

Tanu helped me get into a safe and affordable rental. I was impressed by her customer service and…read moremultitasking skills! thanks Tanu!

I had a great experience using this location. I picked it because it's down the street from my…read moredealership, where I was having auto body work done. My car insurance set up my rental and everything went smoothly. I had to call to make sure they had a car ready. I can't remember the guy who I talked to on the phone, but he was professional and very nice. He was also the one who helped me when I picked my car up. I'll update his name later. I had the same great service when I returned my rental and another associate drove to the dealership.

Awful customer service. Waited on hold with this location for 40+ min for a ride pick up for a…read morereserved ride, never answered. Had to take an uber. Uber arrived 5 min after they closed and no help was given and no eye contact was made. Had they answered their phone in a timely manner, I wouldn't be stranded with it a ride. Wouldn't recommend this place at all.

Very timely response Nellie but it's still the same shallow response I've been given since Friday…read more Supposedly, upper management is to make contact relatively soon. Let's see how that plays out...

Nathan is the man! Professional, Kind, and willing to please. You get that old fashion customer…read moreservice that is second to none. When you go to this location.. ask for Nathan. I will be back only because of Nathan.

Tuesday was chaotic. They did not have the car reserved 4 days prior. But Enterprise has a NEW…read moremanager & they are STILL improving. Things went much smoother 4 days later. What really stands out is that they genuinely CARE and will bend over backwards to make you happy. All you have to do is voice your concerns and they will take care of you. Tip: Call (248) 435-6333 and press * to get directly connected to the assistant manager Michel Alfarah.

Tony L. took care of our return quickly and efficiently. He was also smiling, very happy and a…read morepleasure to do business with him.

Having rented cars all over the USA and many other countries, I can honestly say that this is the…read morebest, most efficient, rental offfice I've ever found. The staff, top to bottom, is knowledgeable, friendly, and customer oriented. You can get in and out in a few minutes, never more than five, and will always be pleased with the service. I've used them for local rentals exclusively in the last couple years, and highly recommend them - you will not be sorry. (As an aside, the previous staff, several years ago, was abismal and I avoided this oiffice in the past because there was always a confrontation, they lost my reservation, didn't have any cars, etc.)

Extremely disappointed with this Avis location in Royal Oak. The car I picked up had clearly not…read morebeen cleaned -- the interior had a noticeable, unpleasant odor and didn't look like it had been wiped down between rentals. To make things worse, I returned the car with the fuel level just at the bottom of the full line, and was still charged a $17.99 fuel fee I shouldn't have owed. When I called to speak with the owner/manager about the charge, I was put on hold for an extended period -- it felt like I was just being left there in hopes I'd hang up rather than actually getting help. Poor vehicle cleanliness combined with an unwillingness to address billing issues or connect me with a manager. I won't be renting from this location again. Wish I could leave 0 stars.