This Hertz location was awesome! I've never had to rent a car before, aside from family on…read morevacations. Unfortunately I was in a car accident last week and needed a car to get me to and from work. My car insurance recommended I go through Hertz and my rental car was covered for no charge, which is quite typical. I had the rental car from Hertz for a week. Apparently this location has a good car selection but because I came in on an off day (Saturday) the selection was less than impressive. My only option was a Chevy Spark. I did, however, appreciate that I was given the option to come in on Monday to get a different car at no charge. Great customer service! Renting and returning the car was quite painless. I was always greeted with a smile and never had an issue upon walking in. No long lines. No irritated and impatient workers. Happy experience!

Worst customer experience with any company I've had in a long time. Waited an hour and 20 minutes…read moreto get my car. Didn't have it cleaned when I finally was helped so I had to wait again. Enterprise is always so expensive. Would recommend going to Budget in this area, decent pricing and much more well run.

Car was great and wonderful folks at the location!…read more Jetta SUV is neat because it has cold air for your phone charger

Their customer service was horrendous. I made a reservation 6 weeks in advance for a convertible…read moreonly to get denied my reservation the day before my vacation. I even received two confirmation texts during the 6 week reservation. Then they offered me another vehicle at a lower price and on pick up they didn't honor, denied my rental and this 60 year old single woman (me) had to walk off the premises. I can't even believe it.

Why can't I give negative stars here? This place makes for a truly abysmal experience. Just avoid…read moreit - In fact, avoid the company in general; there are other choices. Despite reserving the style vehicle I needed a week in advance, I went to pick-up and was given a downgraded (smaller vehicle) at the larger vehicle price point. Dan, who really is in over his skill set managing this location (chided me and hung up during our call) offered to give me a rental credit, lowering the price. While that, at first, sounds almost fair all that was really accomplished was that my bill is now about what it should be renting the smaller vehicle. If I was price conscious here, I would have just selected something smaller to begin with. Calls to Enterprise's customer "service" resulted in anything but resolution, including: 2 calls committing to my getting a phone call from the area manager (that did not materialize) 1 call that resulted in getting hung up on (guessing Indian call center with this one) Why I was not contacted in advance, and while I would have had time to make other arrangements, once the dream team at this location realized they would not have the vehicle I wanted is, truly, a question for the ages. I now am left in the situation of needing to leave at dawn tomorrow in a vehicle unfit for purpose and for which I overpaid. Do yourself a favor and spend your money elsewhere.

Ryan B. At this location was really quite unfriendly. I tried to ask about a possibly upgrading my…read morerental as I was unaware of the upcoming weather and wanted something a little safer to drive. He was rather rude about it saying I should have rented what I wanted in the first place. I wasn't asking for a free upgrade. Every question I tried asking, he cut me off and rolled his eyes. By far the worst rental experience I've had thus far.

-- A Complete Corporate and Location Failure. Never Again…read more I will never rent from Enterprise again -- and I urge anyone considering this location specifically to look elsewhere. This disaster didn't start at this branch. My reservation was made two months in advance and was mishandled by Enterprise's own customer service representatives -- not once, but twice. Each time, I had to call back to have it corrected and reconfirmed by Enterprise's customer service team themselves. I was escalated to the corporate team on two separate occasions and was told I would be contacted. Three weeks later -- still nothing. Enterprise Corporate has completely ignored me. Then came the final insult: I drove 40 minutes to this location to pick up my reserved premium SUV, only to be told it wasn't available. Manager Sara's solution? Offer me a minivan at the same premium rate for my premium suv. No discount. No apology. No accountability. When I declined to pay a premium price for a downgraded vehicle, she refused to adjust the rate -- full stop. I expected a manager to apologize, problem-solve, and make things right. Sara did none of that. She was dismissive, unprofessional, and combative from the start. When I asked to speak to someone above her, she told me she was the top of the chain and that the owner -- who apparently runs this as a family-owned branch -- was unavailable. "Family owned" is supposed to mean personalized, accountable service. This was the opposite. I then asked for Corporate's phone number so I could seek help myself. She gave me the wrong number -- twice -- while I stood there trying to reach someone, anyone, with a trip planned and only hours to spare. Her final response? "I'm not renting you anything." She refused to rent to me entirely. I was left standing there, stranded, with a reservation, a trip about to start, and zero support from this branch or from Enterprise Corporate. For the record: I did find my premium SUV at another Enterprise location. Sara does not get the satisfaction of thinking she left me without options -- but the damage to my time, stress, and trust in this company is done. To the owners of this branch: your manager is actively turning away paying customers with reservations, refusing to problem-solve, and providing false contact information to prevent escalation. She is costing you money and your reputation. I hope you are fully aware of the shots she is calling in your name. Enterprise as a whole: three weeks of silence from Corporate after two escalations is inexcusable. This level of disregard for loyal customers is exactly why you lose them permanently.

I would highly recommend this place to rent a car. They have awesome service. They will help you…read morewith anything you need if anything goes wrong. If you have a problem, they will fix it. I give him a five star.

This is my first time renting from Enterprise and it was a wonderful experience! The employees are…read morekind, courteous and show empathy for the customer. The shuttles are smaller but they seem to have enough in rotation. Our driver "The Candyman" offered a basket of free candy and he lifted suitcases on and off the shuttle. He even did a quick song and dance move as he loaded bags! He made my day. I will definitely switch all my rentals to Enterprise based on this positive end to end experience.

Unfortunately we did not have a good experience this visit on 12/20/25 at this Detroit Airport…read morelocation. My Husband reserved a Premium SUV almost a month in advance of our arrival date. We took the airport shuttle here and the line was super long. My Husband checked in, he has one of those great customer accounts since he frequently rents from Enterprise. Well, we saw several families waiting for their vehicles for over 30 mins. A majority of the time, an employee would come to talk to the people waiting on cars to ask if they would rather rent another class/type of vehicle. This was a RED FLAG and it happened about 4 times in 45 minutes. At an hour of waiting, a male employee comes over and asks if we would consider a Dodge Durango (which is not the suv class that we reserved). We let him know that it would not work for us, due to our party size and luggage amount. We have 3 people at and over 6 foot and 1 who is 5ft 8 inches, plus 8 pieces of luggage, backpacks, purses, etc., which is why we reserved a premium SUV. Meanwhile, 2 smaller (shorter and less people) got their premium suvs and drove off.... Another employee named Owen asked again (this is at 1hr 15mins) if we would take a Dodge Durango. Again, we declined and thanked him for offering. We then had to explain our party size and luggage amount. He said that they are checking the whole fleet including National and Alamo lots... Owen returns and asks my Husband to have a look at Jeep Wagoneer. My Husband said that it was not the class that we reserved, but it will work. Owen took a bit off of the price for the hassle and smaller vehicle class. Overall, they did not have the vehicle class that we reserved and paid for, it was snowing, it was cold, it was very bad. We waited a total of 1 hour and 45 mins to get a vehicle; even though we reserved a month in advance. I do not recommend this location during the holidays. When we brought the suv back, we prepaid for fuel and the estimated cost held on the credit card was set. We even brought the suv back with almost a half tank of fuel. The total was $40 over what the original credit card hold was. This place is a joke, scam, and most importantly unreliable.

Tanu helped me get into a safe and affordable rental. I was impressed by her customer service and…read moremultitasking skills! thanks Tanu!

Excellent customer service. "Tanu Singh" did an awesome job and was super easy to work with…read more She also came out and showed me the entire cars that were available to chose from. It was super hot outside that day, and she came outside with no hesitation 10 out of 10. Very polite, super easy to deal with and very professional.

I had a great experience using this location. I picked it because it's down the street from my…read moredealership, where I was having auto body work done. My car insurance set up my rental and everything went smoothly. I had to call to make sure they had a car ready. I can't remember the guy who I talked to on the phone, but he was professional and very nice. He was also the one who helped me when I picked my car up. I'll update his name later. I had the same great service when I returned my rental and another associate drove to the dealership.

Awful customer service. Waited on hold with this location for 40+ min for a ride pick up for a…read morereserved ride, never answered. Had to take an uber. Uber arrived 5 min after they closed and no help was given and no eye contact was made. Had they answered their phone in a timely manner, I wouldn't be stranded with it a ride. Wouldn't recommend this place at all.

Great experience! They went above and beyond to get the rental car I wanted. Additionally provided…read morea shuttle service to the car mechanic for me. 10/10 recommend

Very timely response Nellie but it's still the same shallow response I've been given since Friday…read more Supposedly, upper management is to make contact relatively soon. Let's see how that plays out...

Tuesday was chaotic. They did not have the car reserved 4 days prior. But Enterprise has a NEW…read moremanager & they are STILL improving. Things went much smoother 4 days later. What really stands out is that they genuinely CARE and will bend over backwards to make you happy. All you have to do is voice your concerns and they will take care of you. Tip: Call (248) 435-6333 and press * to get directly connected to the assistant manager Michel Alfarah.

Tony L. took care of our return quickly and efficiently. He was also smiling, very happy and a…read morepleasure to do business with him.

Having rented cars all over the USA and many other countries, I can honestly say that this is the…read morebest, most efficient, rental offfice I've ever found. The staff, top to bottom, is knowledgeable, friendly, and customer oriented. You can get in and out in a few minutes, never more than five, and will always be pleased with the service. I've used them for local rentals exclusively in the last couple years, and highly recommend them - you will not be sorry. (As an aside, the previous staff, several years ago, was abismal and I avoided this oiffice in the past because there was always a confrontation, they lost my reservation, didn't have any cars, etc.)

I reserved and picked up a car in May of this year. It was full of dents on nearly every side of…read morethe car. I went with the representative and documented all of the dents observed on the car before I left the lot.. the representative did not provide me with any record of their vehicle inspection. I dropped the car off in Ohio the next day without incident. Two months later, a rep from corporate is calling me, accusing me of causing the damage on the rental car, which I clearly did not do. both Avis corporate and this Avis site have been extremely unhelpful and uncooperative and sharing any of the vehicle inspection records associated with my rental that would clearly show that I do not cause any of the damage that they accused me of being very aware of renting from this Avis they clearly do not care about your customer satisfaction, and you can be charged a large repair bill for damages that you did not do. Stay away unless you want a horrible customer experience