Only five stars, because I can't give more. I've always wanted to rent a Tesla. I made a…read morereservation on Priceline, but the webpage said, "Tesla, or similar." I didn't want an "or similar", so I came into this location, which is right around the corner from where I live. They've treated me very well in the past. I met Rehan, and explained the situation. He said he wasn't sure if he was going to be able to get me a Tesla, because it was a long weekend. (MLK day...) However, he did say, he would make some phone calls, and see what he could do for me. I called him back in a few hours. Not only was he able to get me a Tesla model 3, he made arrangements that I could pick it up here instead of going out to the airport, and for the exact same price that I was quoted online. I came out on Saturday to pick up the vehicle, I did the paperwork, he wasn't there that day, but the people who were there were very friendly, very helpful, they explained the vehicle to me, and I'm off on a fantastic trip. I love this car! As I mentioned before, I've always been treated great at this location, but this time Rehan and his crew went way above and beyond. I really appreciate it, and will continue to do business here. Thank you!

Rehan is awesome!! Very great at customer service and treats customers like family! If you need a…read morecar rental this is a must go to!

Ethan Vu handled our check in and return with professionalism. Thank you for your patience and…read morekindness.

I had an extremely frustrating experience returning my rental with Enterprise…read more I drove two hours to Sacramento specifically to return the vehicle after being told there would be an after-hours drop box. As I was approaching the location, I called to confirm before they closed, only to be told they did not have a drop box and that I would have to come back the next day. I asked if another nearby Enterprise location had an after-hours drop box. The employee put me on hold and then never came back to the call. I waited over 12 minutes before finally hanging up. To make matters worse, when I picked up the vehicle, it only had about 70% of a tank of gas. The employee told me their iPad could only record it as full and assured me that if I mentioned it at drop-off, I would receive the appropriate fuel credit. That credit was never applied. Since Enterprise was unable to help, I had to locate another Enterprise location in Sacramento with an after-hours drop box on my own and return the vehicle there that evening. After the return, I never received a phone call, email, or receipt confirming the vehicle had been checked in or explaining my final charges. I then had to pay for a 25-minute Uber to get to the body shop because of the unnecessary delay and inconvenience. Overall, this experience was completely avoidable. I was given incorrect information about after-hours returns, left on hold without anyone returning to the call, not credited for the fuel discrepancy that Enterprise acknowledged at pickup, and received no follow-up after returning the vehicle. I expected much better communication and customer service from a company of Enterprise's size and reputation.

Highly recommend this location for your moving truck rental or return…read more When I arrived in the morning to return my key after a long move (from San Diego) I met with the branch manager. She was pleasant, knowledgeable and very thorough. Her customer service was excellent - I immediately thought of I had a business I would want her as one of my key partners - she's got it together!

I'm exceedingly grateful to budget after Penske rented me a truck to a location that was not…read moreopen... Hani really came through for us in a pinch. This location is clean and the staff exceedingly helpful even when she thought she may not be able to help me. She was willing to try to find me a truck in the area before a other places closed. Very easy location to get to. I would highly recommend. Returned the truck next day at South San Fran location easy peezy

We rented a Tesla Model 3 from this Budget location and later learned there was a serious problem…read morewith the right-rear tire. When we returned the vehicle, the return agent looked at the right rear tire and told us that, given its condition, the car should never have been rented to anyone due to safety concerns. "R/B TIRE" was written on the car's window upon return, apparently flagging that same tire. Renting out a vehicle with an unsafe tire puts customers at risk -- especially customers with young children. Budget should investigate how this happened, explain what its safety inspection found, and provide an appropriate refund.

I'd leave 0 stars if I could. Xena is awful. I was moving from Chico back to LA, I flew in and my…read moreflight was delayed throwing off my entire time table, and being completely out of my control. I called and spoke to Xena and she insisted she could do nothing to help me. My scheduled pick up time was before 5 p.m. and I arrived at 5:04. She refused to leave the keys or even wait a few minutes after I explained that was my ride home to Chico. When I got there she was helping somebody else, and still refused even though she was inside the building. She literally left me on the steps with no way home because she refused to help. Apparently the "manager was off". Xena I hope you or the fuck ass kids you probably have never find your/themselves in a situation where you need compassion or empathy, you miserable bitch.

First I'd like to send a huge Thank You to the Rancho Cordova, Ca. team. Isreal(God sent), ARJay…read moreand Ryan helped the process go smoothly for me. Being without a vehicle was expensive and difficult while caring for my children. From the first point of contact, every step felt natural, genuine, professional, and not pushy. I just can't thank the team enough! I recommend this location. You will be in good hands. Terri

This is literally been the worst rental car place I've ever been to. This is not my first…read moreexperience here and I don't know how I keep ending up in this situation where I come back here. It's like I want to punish myself. They are always short staffed, you have to wait forever to check in then they won't let you pay at the counter. You have to then stand in line and wait for someone to bring you a random car. They then are going to try to upsell you on a bunch of products you do not need. Finally, after all this is done you have to deal with them calling you to sell you a car. I told my husband I am under no circumstances dealing with this sh!t hole again.

Genuinely a great place. Rough start because they can't accommodate if you don't meet their…read morepolicies (like you need a credit card for deposit DUH). But the young woman helped me out by calling her boss Rihan. And he's also gone out of his way for my situation. Yes, you NEED to have everything they need from you that's clearly stated in their policy printed out literally on the counter. But I've been to plenty enough rental agencies in different areas and states; this is a reliable one as long as you're reasonably polite and patient.

I have been in a long term rental and they have worked with me on a few items. I can't say enough…read morefor the kindness and professionalism. Communication has been good and honest of return of cars. I have a few more months of rental and have no issues at all. I would refer this place to others. Gina-Sacramento

Elliott has the best customer service I have encountered in the Sacramento region. I visited…read moreEnterprise twice in two weeks due to a car repair and I was fortunate to have Elliott help me both times. Haley is also always pleasant and helpful. Special huge thank you to Haley and Elliott!!!

They promised me a rental car yesterday over the phone then said they rented them all, today I made…read moreonline reservation for 5:30, and called and talked to Hailey who said they would come and pick me up at 515, nobody came, when I called to ask about it someone named Chris who says hes the manager said they knew nothing about it and there was nobody available to pick me up, I asked to talk to the manger above him and he said the district manager and branch manger were both available, put me on hold, then he came back and said nobody was available except for him, he said 'I dont know and well we dont have anybody to pick you up', there was absolutely no customer service or attempt to help me or make it right. I would not trust this place with any reservation or anything they say, RUN! RENT ELSEWHERE or you will be stuck without a car

DuPei Stewart was phenomenal his customer service was outstanding and his knowledge of the product…read moreand services were top tier enterprise on power Inn Road!!!

Thank you for always providing outstanding customer service. It is truly a pleasure working with an…read moreagent like Dupree, who consistently assures us the best care, professionalism, and support. Your dedication, patience, and attention to detail never go unnoticed. We greatly appreciate the excellent experience and look forward to continuing to work with you. Highly recommended!--Simon