We had an amazing experience with enterprise on broadway, thank you Aiden for making us feel like…read morefamily. He had good energy and made everything very simple and easy. Our family will be renting from this location again. Thank you staff

I was surprised at how unprofessional and unwilling to help David at this location was…read more We rented a car at the Arden location but dropped off at this location We were given a final price by employee and had questions about it. When we called the location later to get the breakdown David told us he could not check that for us and we would need to call a the location that we picked up the vehicle from. He then hung up on my wife when she tried to explain to him that we had just dropped off the vehicle and were given a final price. I called another location that was still open and they confirmed the entire breakdown of our bill. My wife then called the Broadway location once again to inform David that it could be done and he once again hung up on my wife. I will be speaking with his manager. It was very upsetting for her to be treated that way. She wasn't being rude towards him in the slightest. Simply trying to get information from him. The attendant that initially helped us and gave us our final bill estimate was very professional and courteous. When I called back he was willing to help us without question. His name was Rudy. Thank you Rudy for being a good asset to your company.

We rented budget before so now we are fast break. Head of the line…read more Nice clean silver RAV4. We are testing this model for a week. May be our 2025 replacement choice for the Prius. So far so good. Hard to beat 45 mpg. Much higher and better seats All good

The employees were very disrespectful and not at all helpful. My brother is a 70year old veteran…read moreand the employees at this location didn't help him at all.

Cars are never clean inside or outside and never topped off with fuel. Some vehicles are not in the…read morebest of condition. As far as the front desk, very polite and friendly.

My experience with Hertz was not what I expected, and I would like to share it respectfully…read more I rented two vehicles from Hertz. The first was a Tesla, and all payments for that vehicle were completed without any issues. The second vehicle required extra cleaning, and I personally spent several hours cleaning the interior before using it. After finishing my work, I returned the vehicle on time and in good condition. At the time of return, I did not have any outstanding balance, except for toll charges, which I fully paid ($252.87). However, I later noticed an additional charge of $333.55 on my credit card, which I do not fully understand. In addition, the overall cleanliness of the vehicles could be improved. I believe better attention to vehicle preparation and clearer communication regarding charges would greatly enhance the customer experience. I hope Hertz can review this matter and improve service for future customers.

We needed to rent a car for a roadtrip. We looked around on Yelp and found Enterprise was the…read moreclosest option. We ended up booking online through our Costco executive membership for points. I arrived one hour before my appointment because I honestly didn't know what to expect. I'm glad I did because the place was packed. When you enter, follow the line to the counter. That person will check you in and verify your information. After that, you sit and wait for your vehicle. After about an hour and fifteen minutes, it was my turn. The young man asked me questions regarding the rental. He went over the rates and if I wanted extra insurance, etc. The return process was painless. You drive up and wait a moment. Someone will take your key and do a quick walk around the vehicle. Overall, it was an easy process. The initial wait for the vehicle was probably the worst part. The gentleman at the counter was very polite. The gentleman giving me a quick tutorial on the rental was awesome! His name was Hao?!?! He answered all my questions before leaving. I believe Dave was the one I returned the car to. He was extremely friendly and helpful. The only downside to the rental would be the overall cost. After adding insurance, it was pretty hefty! I do understand that my personal insurance would cover. It was just a peace of mind.

This location "overbooks". Placed a reservation on 07/12/26 and when we got there, the car I…read morereserved wasn't available. No cars were! When asked about it, they only apologized. How can you let someone reserve a car they need only to tell them after they get there that one isn't available? Not kind or good. Rent at your own risk.

This location is convenient for pickup on a Sunday. The office gets busy but you will get good…read morecustomer service. My negative experience with this location is the cars are not cleaned prior to renting. The inside is not wiped down or vacuumed. I received a car that was just washed off and still wet. Not okay! However, i did receive excellent customer service from Danny! He helped with two car seats and made sure the car was cool for my nieces. I appreciate that because he was proactive.

Picked up our car March 1 and returned it March 8, 2025. It was a smooth pick up. The worker there…read morepointed out all the dents, scratches, and missing mirror part and then gave us the car. I've never rented such a dinged-up car before. It looked like someone took sandpaper to the car and gave it a unique finish. The missing back of the mirror was over the top. When we returned the car the gal had to talk to the manager when she saw the car and missing mirror place before checking us out. It was a bit slow on the check out time.

judy in lina are very nice they are kool people always had a car ready for me very respectful only…read morehad one issue there were rock hit windshield while driving in they try charge me over price double window price lol but they spare me tho haha but other than that this is a very good location i go to every time for budget

The agent lied about the costs and I paid double. She was more concerned about getting me through…read moreand getting her line of people accommodated then helping me. And she promised to email my contact and never did. Worst experience ever. I've used Avis before but will not ever again

I would give zero stars if I could. I had a full sized pick up reserved and less then 24 hrs before…read morethe pickup date got a call that they were cancelling it. They refused to help me find another truck and the costumer service line for hertz was entirely unhelpful. Will not be using Hertz again.

Look, I want to rent cheap cars too, but it's not worth it. I rented through Thrifty, so I totally…read moremissed the Yelp reviews here before renting. Do yourself a favor. Stay away from this location. And definitely don't prepay (even though it's cheaper). Everything about this experience was bad. Here's a recap. After prepaying for a rental, I called them three hours in advance to tell them I was running 30 minutes late (I was coming into town from a county five hours away). They told me they would be closed, but to get there ASAP because they would wait. When I arrived 21 minutes late, they said they were closed (even tho they still had a half dozen customers inside). The guy (who seemed like the manager) was really rude and dismissive. The person who told me arriving late was okay didn't fess up to saying that. So, I drove out to the airport to get a different rental for the two days until they reopened on Monday (an extra $100). When I got back on Monday, I had to wait 30 minutes for a car (even though I'd paid for a rental that should have been there two days). The battery died twice over the next three days (even though we barely drove the car). I called them the second time it died and they said I needed to take care of it since I didn't pay for roadside assistance. When I finally returned it, there was no apology or acknowledgment that they'd given me a car with a junk battery. Never again.

I was in Sacramento for work. It was necessary to be on time everywhere, so the car was needed…read more Rented a car in the "Atlas Car Rental". Great price, super cars. I recommend it to everyone. Thank you for the friendly attitude and service, guys!

Smart but really nice owner/manager who vetted my driving history before renting me a nice, working…read morecar at a very attractive price beating even enterprise car rental! FIVE STARS SERVICE by Daniel and entire staff. Keep up the great services and car!