From the moment you walk in, you feel welcomed. The entire staff is friendly and professional. This…read moreis the second time I had to go here within a few weeks. I needed a ride from my body shop and Milk picked me up (again). They are very accommodating and care what vehicle you get. Ethan knows a lot about car features, so if you're not sure how to turn certain ones on/off, he'll show you. 5 stars to a great staff!!

EVERY SINGLE GUY who helped me at this location made it a positive experience…read more Jordan, Tyler and Jose are all professional and helpful. They made a point of making me feel comfortable and taken care of. The vehicle that they recommended was perfect for my needs. It was reliable, a good size, and economical. Precisely what I requested. Each of them asked questions of me to confirm I had what I needed and let me know they would be ready to answer any additional needs or questions. I felt safe and appreciated. I've rented from them before and they all made me feel that they remembered me. Tyler even asked me about things we had discussed in the past as follow up. I highly recommend this location on Roseville Road for anyone needing a loaner/rental vehicle.

Very friendly staff. Had a rental for 1 week. Nothing really notable about the car itself, wasn't…read moresuper clean, but wasn't super dirty either. Very likely will rent from here again

Just rented a car for the day to drive it to sfo . It was so so nasty inside. Husband picked it up…read more If we had time it would go right back very dirty inside and out.

I rented a car at the end of August and had the best experience. The staff/owners were so…read moreaccommodating to all of our needs. If you ever need a rental car, they are your go to thank you for the best experience.

Odi and his team are amazing, flexible and attentive. If you want to rent a car at a competitive…read moreprice without the "hoopla" with a trusted company Freedom Rental A Car in Lincoln does the job!

Excellent Customer Service…read more I had a great experience with Roy Enterprises! I came in to rent a vehicle, and Roy was very nice, friendly, and professional. He provided excellent customer service and made the rental process easy and comfortable. I really appreciate his kindness and professionalism. Highly recommended!

Not only are they incredibly unprofessional, unproductive, lazy, and incompetent, but absolutely…read moredisrespectful as well as not even being able to look you in the eye!!! One of the first things I noticed was that the first person who "helped" me, couldn't even look me in the eye. Huge red flag and makes me immediately start to feel like they are shady. Cars are ratty, drive poorly, and they don't even have the decency to provide a full tank of gas upon picking up your rental. I absolutely do not recommend this location!

Few cars available Hard to reach by phone…read moreAgent Jeremy is helpful A long trek to find out they had no vehicles available for Uber rent Avis you need hybrids for the Uber drivers to rent from you and Avis

Don't come to this place! The customer service is terrible rude and unhelpful. They overcharge for…read moretheir services. It was the worst experience I've ever had.!

I waited in line for 40 min. There was only one person behind the counter with a line of 5 people…read more While the manager just sits in the corner doing nothing on his phone. I asked the counter person if he could get his manager to process my return really quick he said no. I am not mad at the counter person I am more so that his manager didn't bother to help.

SOMEONE NEEDS TO CALL ME AND MAKE THIS RIGHT. I am APPALLED…read moreand disgusted by the way Budget Truck Rental is run, and how I was treated. This is a review to warn others NOT to use Budget for any of the "services" they provide. March 9th, I pick up my cargo van I am renting on the 9th-13th, to move from Sacramento to Portland. We do the 'walk around', the man specifically asks if there's any 'body' damage, pointing to bumpers and the paint job (tires were not addressed). As I'm driving off the wheel is julting as if it needs an alignment *badly* I immediately call the location I just rented from to let them know. I am told that they will note that for service before it is rented again, and that they assure me it is safe to drive. For time's sake, I say fine. March 10th: about 10:40pm, I had passed Eugene, OR about 20 miles back when the front passenger tire SHREDS, suddenly the metal rim is in contact with the concrete highway. Luckily I reacted calmly and did not crash. I contact the phone # on the truck contract; what is supposed to be roadside assistance, it took an hour and 4 people later to get me to the right department, on the 4th person the call disconnected during our convo - NO CALL BACK, even though i was asked for my # for that very reason. I waited; NOTHING. So finally my mother and I call AAA, our car insurance who comes and gets us finally, no issues. We are towed all the way into Portland around the corner from my new home. The very next day MArch 11th @ 11 AM or so, I get in contact with the location in which I was supposed to return the truck, I explain the situation - he says he will get a tow truck out there *that day* to retrieve the cargo van. He says the tow truck driver may call if he cannot find the truck. No call, no nothing. For the next 3 days I call multiple times a day, every time I get a recorded response after several rings "no local representative is available, you are now being transferred to the national corp/customer service department" (something along those lines) I go through the prompts each time to talk to a LIVE person, and each time the call disconnects before talking to a real live person (f*ck all this automated BS). My mother turns to twitter to tweet them, I email them. NOTHING**** Fast Forward to today, I get a call from Budget - no not to apologize for all that's happened/discuss - but to ask WHERE THEIR VAN IS - WHHHHHHAAAAT. I spoke with a man who recorded the exact location and said they would send someone THAT day, called, emailed and tweet at Budget for DAYS. This woman was the most apathetic unpleasant person, there was no concern at all. No apology, no concern, other than the whereabouts of the van and oh, letting me know I was going to be charged for all the extra days passed the 13th and the impound charges. AND that the cost would keep going up daily until they could locate the van which was clearly towed by the city of Portland (rightfully so, after sitting there for 20 days). Long story short, Budget seems like a cost effective way to move. WRONG The truck itself is inexpensive in comparison, but they will charge you up the ass for THEIR incompetence, and take no respinsiblity when their faulty vehicle injures you and your puppy, and then leaves you and your mother stranded in the middle of the night on the freeway in literal freezing temps. PLEASE SHARE to warn others.

From rental pick up to return, everything was great. Fantastic customer service from Omar, and he…read moreeven gave me a lift home since I didn't have a ride and prevented me from having to walk home in the heat or having to pay for a Lyft. I highly recommend this location.

I have always had a wonderful experience at Enterprise till now…read more Let me say this was not a good reputation of what I expect as a consumer this time though. DO NOT UNDER ANY CIRCUMSTANCES GET THE 2024 CHEVY MALIBU. IT HAS A STRONG SMELL OF CIGARETTES and honestly I feel upset because the AC was on full blast when I was brought to it to not show the smell. In hindsight I should have asked for a new rental before driving off the lot and returning, I take responsibility for that but why is a rental with heavy cigarette scents in the car and air vents with no smoking stickers in it on the lot rental stock list? Remove it from the lot and return it back when that smell is completely gone. If there is no available cars for the rental booked, let the customer know so they can come back at a later time. I'm very happy with the service when we came back in to replace the car, but don't do that "I'll turn the AC on to make sure the customer doesn't smell how heavy the cigarette smell is in the car" move. I tried to be polite and that was taken for granted, so good learning experience, but bad personal trust experience.

My vehicle along with three others were all rented with engine lights on. This light had to be…read morecleared every time I started the car. The car itself although new was dirty and I took it to a car wash immediately after picking it up. I would have denied taking the car however, there were no others available. The rental experience was poor. It was evident the employees do not care about professionalism or customer service and care. When I brought my issues to their attention and I was dismissed. I was very frustrated, but had a company trip and had no other option at this point. I returned the car early and after hours. I stopped by on my way to the office the next morning and asked for my receipt so I could turn it into accounting along with my expense report. I was told I would receive it in an hour. I waited four hours with no response. I called the rental location repeatedly throughout my day and no one answered the phone. I called customer service who issued a ticket to the rental location so I could get my receipt. It was ignored. I had to stop by after work and wait in line to get a copy of my receipt. The man I spoke to earlier in the morning when I stopped by saw me but ignored me which made me re-explain my inquiry and needs to another employee. I was finally able to get my paperwork. My company utilizes Enterprise as well as Hertz, I have made a formal request to never book my future rentals with Enterprise.

Another experience with Enterprise on this site (Yuba city) , this time Josè was helping me. The…read moreexperience was another pleasant one and it went as expected. I had made the reservation 2 weeks prior, and when I got there the vehicle was not ready yet, they had to clean it up and I had to wait about 20 minutes (which at the time I did not mind waiting), but maybe for future reference and also for others that may be in a rush to be somewhere, to maybe have the vehicle ready for them; especially when it's reserved ahead of time. I'm positive for a fleet their size, they have to have more than just one of "The specific vehicles " type in their lot. The vehicle traveled and drive smoothly as expected. They were able to also accommodate to take me home after I returned the vehicle (they have a specific distance of how far they can take and pick up their customers). Suzi, the lady that took me home was knowledgeable about the route and I got home safe. Thank you all for the help and services you were able to provide me and my family. We will definitely be back in the future.

I had a good experience here. The car was clean and ready to go. The rental car guy was efficient…read moreand got straight to the point. I was in and out in 5 minutes. I usually go to enterprise because I have a rewards account there but I'm glad I tried this hertz

Do your self a favor, don't rent to this location. Worst customer service, False advertising…read more Business hours said its close at 6pm when i got there at 5:15 on Friday (10/4 ) they're already closed and i have to do the after hours return, and they are closed on Saturday and Sunday. Then they charged my card for those days