I am a native St. Louisan. I remember when Enterprise was Executive Leasing, founded in the…read morebasement of Lindbergh Cadillac. Jack Taylor had a vision: first to lease cars to the wealthy, then to start his daily rental business. With the help of Charlie Reis at GMAC, Now Enterprise Leasing slowly expanded the daily rental business. He first put them near dealerships, then near bodyshops. Over time, they became ubiquitous across the nation. The last iteration is Enterprise Leasing at the Airports. What sets Enterprise Leasing apart from other companies is its focus on taking care of the customer. One big difference is that you are escorted out to the area, where you can pick out your car. After that, the escort goes over the car and answers any questions you might have. This company is still privately owned by the Taylor Family. Andy Taylor is now the head of the company.

They fixed all my complaints! They were very polite and got me the car I needed. Original vehicle…read morewas Chevy Equinex which was wayyy too big for me. Very happy now with my Nisson Seneca (sp?).

Owen The transportation driver blew me away with his kindness. He's such a thoughtful man. I'm…read moregrateful that customer service like this still exists somewhere in the world. Thank you Owen for helping this traveler from California!

A very unprofessional Avis location the owner or the gentleman that checks people in for their…read morereservation had the rudest attitude when I came to check in for my appointment. The gentleman was unreasonable and was being argumentative over having 2 drivers being listed. I will never use this location again. I'll just continue to use the Lamber location.

Someone with customer experience. I stood out in the rain for over 10 minutes had to call a phone…read moretaped to the door and some one said they be right up to let me in. It was raining very hard and I didn't have a coat and my leather briefcase was ruined. Asked if Avis was going to replace my briefcase luke jaster yelled that I was late for my rental I yelled I was late because the door was locked.

The only reason I'm rating Hertz 1 is that there is no 0 or negative numbers. We had a reservation…read morefor a long term rental to be picked up on June 1 and returned on September 30. A few days before we were to pick the car up, my husband happened to be by the pick up location and noticed that the building was shut down and the Hertz sign was no longer in place. He called Hertz and asked where we should pick up the car on Saturday, June 1. He was given an alternate pick-up address which turned out to be a truck pick up location only AND when we arrived there was a note stuck on the door which read 'Closed on Saturdays until further notice'. We then spent the next hour on hold with Hertz trying to figure out what to do. Once they answered, the only options were to pick a car up at the airport at double the cost OR void the contract which started Saturday, June 1 and start a new contract starting Monday, June 3. We choose option 2 and went to pick up the car Monday, June 3 at which time we are told having 2 drivers on the car costs $13/day extra. However, the agent said if we signed up as a Gold Member the $13 fee gets waved. We started to sign up, she said there was no need. Just finish the contract, sign up as a Gold Member and call an 800# to apply the difference. You can probably guess what happened based on the stellar service received thus far. We called the office and were told that it would only apply to future rentals. We asked to speak to a manager. There were none available but we could leave our number and hear from someone in 72 hours. Wow. All I can say is do not rent a car from Hertz. It is frustration from start to finish!!

Horrible exp got stranded in Peoria the car piece didn't charge and they took out extra money and…read moresaid it wld take 8 to 12 weeks to be put back now that location is closed down

We rented a truck for over a week. There were no floor mats provided in the back seat, and we had…read moretwo of our children in the back. It rained often this week, so there was some grass debris on the floor. They do not inform you that you need to clean the car before you bring it back, and threatened to charge us a $450 cleaning fee if we didn't vacuum the back. It was not excessively dirty, and they need to clean the car anyway, so we are not sure why they are demanding us to vacuum. There was also a large scratch on the front of the car when we rented it, that the guy who worked there happened to "miss," and luckily my wife saw it. We will not be returning, as the owners were extremely rude and caused us a great amount of stress.

I made a reservation here on Expedia to rent a car over the holidays. It was the cheapest car…read moreavailable in the area, and Budget is trustworthy. However, this individual franchise has some issues! When I arrived to pick up the vehicle, there was not a single person around. I called the two phone numbers listed on the door with the "be right back" note and nobody answered. About 20 minutes later, after standing outside in the freezing cold, a young man arrived to process my request and send me on my way with a car. He was not "Vivian" whose name was posted on the door. The vehicle was filthy but he cleaned it up before I drove off. The car worked well... fortunately we were given an All-Wheel Drive SUV so we could manage the snow we encountered on the trip. No problems with the vehicle itself. Upon return, this Vivian was there, and was the only one working that day. I feel bad for this older women whose husband was the original owner. She isn't quite up to her game. This place is very small, located in a shack-turned-storefront with peeling lead paint, and not exactly what I was picturing for a Budget rental location. After speaking with representatives at 1-800-BUDGET, I was reassured and things were made right. I will rent from Budget again, but not from this spot on Watson!

I was confused about the date I needed a car and showed up 24 hours early. I was impressed by how…read morehard Josh worked to get me into a car.

Booked two cars at two different locations and they had no cars available worst experience I've had…read morewith a rental car company. They need to look up the word reservation because they don't know what it means. Doubt I would ever try them again.

Nothing but kudos for Avis!…read more I scheduled the rental online to pick up first thing on a Friday morning. Upon getting to the rental desk, located inside the Holiday Inn, the agent had left up a number to call as he was out servicing cars. I called it and he was at the desk quick, my rental ready to go. I got a free upgrade, which was nice, and he pulled the car up and off I went. No issues with the car while traveling, which is always great in my book. I did a box drop off that following Sunday evening. My agreement asked me to fill the car up before dropping my papers and keys into their box. I also left a copy of the gas receipt with the rental agreement as I know at other locations they ask for it. I got a text the next morning that they received the car and my rental was complete. Thank you Avis for a smooth rental - we will for sure use your services again.

My car stopped working in a company garage - terrible service - rear trunk refused to open…read more Terrible terrible terrible. Phone system even worse! No customer service options to select.