Enterprise on S Cobb has friendly and attentive staff. They tag team to ensure clients are assisted in a timely manner. Walk you through how the car operates and I will definitely use this location again, due to Darius and Lauren, their rental professionals. read more

What's the pont pf making a reservation with daus im advance, call for confirmation, then get to the appointed time and they tell me the don't have my vehicle. Nothing can go right when the first sentence of the employee to explain the situation starts with: what had happened waaasss... read more

Ty is extremely rude. She hung up in my face twice and refused to rent a vehicle after her other colleague approved me to rent. She lied and said she was the manager, and also refused to give me her full first and last name and when I asked for the corporate line to file a complaint, she refused to provide that and told me, "Guess you have to find it on your own." Got in contact with corporate without her help and confirmed that I will be in contact with her area manager really soon, and I CAN'T WAIT until she finds out :) read more

In 2019, my insurance chose this location for my rental car after I was rear-ended. On my behalf, my insurance declined the supplemental insurance and enterprise literally handed me the car out the door. Two weeks later, I was rear ended (I was not at fault) and because of that, I had to pay my co-pay to cover the accident. My insurance at the time was working with the at-faults insurance to recover the money so that it could be paid to enterprise. I received the check and within a month or two, I paid the deductible to this location and confirmed everything was good to go! Come 2020, I tried to rent from enterprise (flew to a completely different city and everything) and found out I was on the do not rent list!! They said I haven't paid my deductible. I started checking my bank statements and confirmed that I had indeed paid them. Imagine being stranded in a city you don't live in trying to come up with a workaround. I called the damage claims department and they "resolved it". Come 2023, I try renting again from enterprise, and I'm still on the list!!! All because this one location didn't do their job. This has inconvenienced me so much - even four years down the road. Again - imagine being stranded because someone didn't do their job. read more

Not super thrilled with this spot...I am sure my experience was a combination of misinformation from my car repair shop and a lack of concern by the Enterprise staff, but still...sour taste and won't return to this location. I was placed in a rental by the shop that was repairing my vehicle. I was told that they placed my reservation in the Enterprise system and I could got to my local branch, this location, to pick up the following morning. I called two times the day before coming in just to make sure all was well, one time I was placed on hold for several minutes and the other, the phone was never answered. Fast forward to the next morning and I arrive via Uber, only to be told that they did not get their expected amount of returns and would not have a car for me this morning, but may have one later in the day. To this, I had to Uber myself back home and wait on their call...which never came, even after I called them back around 12pm to check the status. Still they had not gotten enough returns to guarantee me a car and I was told they would call me by 3pm with an update. 3pm came and went, no call. At this point, I reached out to the location in Kennesaw which could help get a car and did just that. I then took an Uber all the way to Kennesaw to get a car instead of wait around for a call that was clearly not of priority for this location to make. Overall, not a good look Enterprise. I was bummed to say the least with the lack of concern and absence of follow up by the staff. read more

Go anywhere else. I had a reservation for Monday morning and they said they didn't have a car till 1:30. Called at 1:30 to make sure they had a car for me and they said now it will be 3-3:30. I guess my time is not important to them. Never again. read more

I have rented from Enterprise at this location and another one in Woodstock because my car was at a body shop for repair after an accident. The whole experience and picking up the car went smoothly. Staff was helpful and got things done quickly. Totally recommend! read more

On Monday February 5, 2018 I rented a car at enterprise 2221 S Cobb Dr, Smyrna, GA 30080! Manager DOMINQUE NOBEL was the employee that assisted me with my rental. The inventory was low on my selection and Mr Nobel attempted to replace my selection with a pick up truck. I declined the vehicle due to fuel cost. Soon after Mr Nobel went outside to examine a black 2018 nissan Altima. Mr. Nobel entered and exited the building several times to examine this vehicle. He proceeded to come back inside and asked another worker about a recall made on the vehicle. He walked around the vehicle another time and listed the vehicle as "no damage." I myself walked around the vehicle with Mr Nobel and pointed out a bumper damage on the vehicle along with a large plastic piece hanging below the vehicle. I asked him to document the damaged pieces considering he neglected to report this issue independently. We stood and walked around the vehicle once more together. I signed the contract and drove off with the vehicle assuming nothing else was wrong with the Nissan Altima. Upon stepping out this afternoon, February 8th, 2018 at 10 am I notice another plastic part hanging from the vehicle. From my observation, the new plastic piece was connected to the previous plastic piece previously documented. This issue was not visible as you would have to get on hands and knees for the inspection. I decided to call in and notify enterprise as I did not want to assume responsibility for the issues connected to this already damaged vehicle. After my phone call I decided to bring in the vehicle To trade it out. Mr. Nobel was only willing to trade the vehicle after filing a claim with my insurance company along with a deductible. I refused the claim entirely as damage was not my fault. It was Mr. Nobel negligence on inspecting the vehicle ENTIRELY before handing the vehicle over to me the first time! Mr. NOBEL SUGGESTED IT WAS MY JOB TO LOOK UNDER THE VEHICLE NOT HIS! What's even more insulting I asked Mr. Nobel did he search the vehicle entirely after I pointed the previous damage and if he did can verbally say this so I would have verbal proof before filing my complaint with corporate. He refused to answer my question I asked him to roll the cameras from Monday showing if he looked under the vehicle after I pointed out the previous damage after his failed inspection. He refused! Mr. Nobel gave me a vehicle with several issues. He Neglected to examine the vehicle properly before handing it over to me. I pointed out the damage he failed to document prior to leaving the establishment. I returned the vehicle 4 days early after finding more issues connected to the documented damage on the vehicle. I was wrongfully charged a deductible and accused of the damage made to the vehicle. He was very unprofessional during my entire experience at this establishment. Video and pictures attached ! read more

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Pick up my car yesterday at this location. Everyone was friendly and very attentive. It was a very pleasant environment. The whole rental process literally took three minutes. This morning I received a call from Jonathan just checking up on me seeing if everything was OK. Once Again great customer service. Great job everyone! read more

Enterprise is not at all what they claim- they WILL NOT pick you up. They never have enough staff. They close at 5:00 so if you work you can forget it. This location said they opened at 7 am, so I scheduled an appointment to pick up my rental per my car insurance agreement. 7:15am- no one at the office still. I was late to my next appointment and had to find a ride there. My advice- save your stress... go somewhere else for a rental. read more

This location has gone completely downhill. They are walking distance from my house but I will go to another location before coming here. The staff is different and now the customer service sucks. Every time I book a certain type of vehicle based on what their system says they have they fail to deliver. Then if they have to upgrade my vehicle they have the nerve to charge additional for the upgrade even though it's not my fault they don't have what I'm looking for. It's a joke with them honestly. I'm going to work on finding another company to rent from. Right now they have a promotion for 9.99 a day Friday to Monday yet none of the locations within 50 miles are honoring the promotion. It's horrible advertising and customer service. read more

So much for, "we pick you up!" Waited two hours for this location, kept getting sob stories about how shorthanded they were and not doing pickups only to call back and find out their driver would be a while because he was - yep, you guessed it - out doing pickups. Wound up calling the Cumberland location, they honored my reservation, and showed up within 10 minutes. read more

No good employees very bad customer service they don't know how to treat customers or talk to customers with manner

I was very pleased with the service I received from Enterprize. Will definitely continue to use them as my choice for rentals,Chad has an awesome staff, thanks guys!!! read more

Enterprise Rent-A-Car - Car Rental Near Me - Smyrna, Georgia

I rent cars almost weekly for work, and I've rented from this location 5 times in the past 2 months. Every time, there's been a problem. Most recently, I requested a pickup, and the driver was 10 minutes late. When I arrived at 10:20, I was told no cars were ready even though the reservation was placed almost a week in advance for 9:30. This is my only option in the area, but I wish I could go somewhere else. Last time, the agent gave me a hard time about insurance even though my company pays for it. Nobody is in a hurry here. It's frustrating to be late to meetings because the cars aren't ready on time, even with advanced booking. The staff is friendly, but the operations need some major work. read more

I got a car here because it was less expensive than at the airport. I reserved my car online but couldn't find where u request a pickup so I called the store to get picked up. They told me they couldn't come get me till 11am when I needed the car by 930am. I was a bit confused why this was but luckily I was able to get a friend to take me there. I was in and out in like 5 min which was awesome but the communication about the rental was lacking. I had no idea this location was closed on Sunday that wasn't relayed to me. When I returned it to my surprise I had to arrange for Lyft to come get me and take me home. The car smelled like cigarettes, had zero power and I could barely get out of people's way. I will not rent this type of car or from this Location again. I use enterprise frequently and this site did not live up to my needs or expectations. read more

Made a reservation for 6:00 pm. Got there at 6:05 , was refused the car, woman inside sent another person to come outside to tell us that they were closed, didn't want to listen to ya telling them we had a reservation at 6:00. My family and I were left stranded as no other car rentals were available. Last time we will use enterprise again. Used it before with no problem until yesterday. Completely disrespectful. read more

This Enterprise was convenient to deal with. My husband's truck needed to be worked on as we are from out of state here in Georgia for business and need to get home. His full coverage plan sent us to Enterprise to rent a vehicle for the day. We were picked up within 2 minutes of needing the actual car from the Ford dealership. We went in and within 10 minutes we had our paperwork done. The staff were all very helpful and friendly. The store front wasn't much to look at but in reality why do you need a fancy store front for a car rental place. The car is nothing fancy but is clean and not beat up like some rental cars can be. As far as location goes it was only a few minutes from the dealership we were waiting at. The driver that took us from the dealership to Enterprise was also very nice. Keep up the good work! read more

I called at 3:09 they close at 4:00 and asked for pick up because my car is damaged. After leaving me on hold for 20 minutes she says no one is available to pick me up, but if I can get a ride my reservation will be waiting on me. I get to the location the line is long and only one agent behind the counter. While I was waiting a lady pulls up with another customer. It sounds like the same agent I spoke to who said no one was available to pick me up. She starts waiting on the lady she picked up and people from the back of the line . I arrived at 3:30 and left at 4:42 without a rental after the inspection I discovered the car reaps of smoke which I can't be around. She said that's the last car they have and unfortunately after they spoke in it they can't get the smell out. She said I can comeback tomorrow I told her I would never come back to this location , not on purpose. This is the worst Enterprise I've ever dealt with. read more

Enterprise Rent-A-Car - Car Rental Near Me - Smyrna, Georgia

I wanted to make sure I wrote a review for this place. I've written scathing reviews about other Enterprise locations in the past so I wanted to make sure I wrote a good one where it was due. After a LOT of hassle trying to go with Hertz for my car rental after my accident, I was forced to go through Enterprise (thanks Allstate.....ugh). I was more than a little hesitant about it, but I didn't really have a choice. Thankfully, this location didn't make me regret. They didn't pull any fast ones on me and they were pretty prompt in picking me up from Ford. My only complaint is that they gave me a car that was basically on fumes, and this didn't appear to be the safest place to stop and figure out how to get the tank open and fill up. read more

Made an online reservation yesterday and got two emails back confirming pick up date, time and location, as well as car class. Called to confirm and provide information on getting to my location this morning, but they had no record of the reservation. Unable to get a car before work and having to rely on family to get around and other people to do things for me, due to their inadequacy and bad communication. Don't send confirmation emails for reservations that you aren't going to keep. read more

Absolutely worse rental experience here. Reserved a car this morning for a noon pickup. Booked it no problem. When my employee went to pick up the car he was told they were out of cars and won't have one until after five. I've had locations be out of cars but never when I had a reservation or it wouldn't let me book. They offered no remedy for my people. As a frequent renter I'll not be back to enterprise. read more

I visited the Smyrna location for Enterprise Rent-A-Car (S. Cobb Dr.) a few weeks ago. The staff was amazing and they got me in and out in no time. The experience was so wonderful in fact, that when I needed a car the following weekend, I went right back. When future need for rental car presents itself, I will definitely make my way back to this location! read more

2221 SOUTH COBB DRIVE, SMYRNA, GA 30080 I spoke with Jaman Lewis and he basically told me they didn't have a car for me and to pay more for the car they have or too bad! I had a reservation and confirmation number but no car, please confirm your reservation ahead of time so this doesn't happen to you, this was a horrible experience read more

I rent cars about 3-5 times a year, and I am very happy to have found this location for Enterprise. They are always a good value, and the cars are always clean and nice. I am sensitive when a car has been smoked in, and I don't have to worry about that here. Also, I hate credit cards, and unlike other car rental agencies, they are happy to take my debit card instead. Yay! read more

It was the Labor Day Weekend and very busy at this location, I went in to get the car and Chad was the one who assisted me, with great Customer Service, professionalism and patience all while answering the phone and assisting others who just had a quick question. When I pulled out of the parking lot I was smiling. This is the ONLY Enterprise location I will use going forward. read more

This enterprise is the bomb.com!! The employees are very attentive and active in getting you exactly what you need! They are also friendly and professional! Jasmine the manager is very nice and I will definitely go back and recommend to friends and family! read more

Absolutely fantastic service as always from this location. Even without the 24 hour notice, they were able to pick me up . The entire staff is and always has been nothing but kind, courteous and pleasant to deal with. Always seem to have the best rates which makes it even better. Glad to have them as my "neighborhood" rental agency. read more

My church rented a 15 passenger van from you South Cobb Drive location in Smyrna, GA. My experience was superb. The manager worked with us and had the van ready. The staff was pleasant and when I returned the van after a week rental, I had a pleasant experience. I was impressed that although it was very busy on my Saturday return, the staff greeted each client as they were coming in the door... Great staff! read more

Great customer service on last visit. Teammates went above and beyond to make sure I was happy with my selection. Kudos to the "counter dudes." read more

First let me say i have never been to a car rental company that had me in tears. I originally had a reservation for the enterprise on cobb parkway because i always rent from them but then the morning of my pick up date i decided to switch to a location that was closer for me (which is this location). They called me at exactly 8:07 am to confirm my reservation and advised me that if i'm using a debit card i would have to bring a paycheck stub and utility bill. I already knew that since i rent from Enterprise all the time. Upon my arrival to this location i asked if i could print out the documents they needed and they said yes. After that the Branch Manager proceeded to check me in. Right before he was about to check me in he made a statement to the other workers "we need to increase our sales" it didn't make sense to me until i was being checked in. He first asked me if i wanted to purchase their insurance which i'm used to and i said no. Then I told him i have my own insurance through Geico. Any other time the agent just notates my agreement of my insurance. He said well i need proof of your insurance. I said well i don't have a copy. He said well you need to get one or i'm not renting to you. I said i have never had to print out my policy. He said well i'm not renting to you unless you purchase our insurance. Keep in mind it says on a plaque next to the counter it is optional. He proceeds to say "i also have the option not to rent to you". I couldn't believe what he told me. I told him where am i going to find a rental on short notice on a Friday. He said well i'm not renting to you. I asked for his manager name and number. I called him twice it is now Monday and he has still not returned my call. I left out in tears and so upset. I then calmed down and came back and asked another representative to let me speak to them in the back. I told him i have never been treated this way in my life. I rent from you guys all the time and never had a issue before. Then the branch manager came to the back and basically said this is how i run my store. I was so upset with the way i was being treated. I just said well i'll purchase the insurance i was so desperate for a car i would do anything. After i said that he agreed to rent me the car but before that he made another comment. Well i hope when they call for a survey you say that you are extremely satisfied if i don't say that then the employees will not be promoted. I once again agreed. We then proceeded to vehicle and look at the gas. It was under half but right before the line beneath it. I get my final bill today and they charged me for refueling fees. I know exactly where i returned the car. That has never been a issue for me. This store is a rip off and i'm reporting them to the BBB. I have already put a complaint in with corporate as well. read more