Cancel

    Open app

    Search

    Enterprise Rent-A-Car

    2.7 (31 reviews)
    Open 8:00 am - 6:00 pm
    Updated 2 weeks ago

    Enterprise Rent-A-Car Photos

    You might also consider

    Recommended Reviews - Enterprise Rent-A-Car

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    D'onica S.

    On Monday February 5, 2018 I rented a car at enterprise 2221 S Cobb Dr, Smyrna, GA 30080! Manager DOMINQUE NOBEL was the employee that assisted me with my rental. The inventory was low on my selection and Mr Nobel attempted to replace my selection with a pick up truck. I declined the vehicle due to fuel cost. Soon after Mr Nobel went outside to examine a black 2018 nissan Altima. Mr. Nobel entered and exited the building several times to examine this vehicle. He proceeded to come back inside and asked another worker about a recall made on the vehicle. He walked around the vehicle another time and listed the vehicle as "no damage." I myself walked around the vehicle with Mr Nobel and pointed out a bumper damage on the vehicle along with a large plastic piece hanging below the vehicle. I asked him to document the damaged pieces considering he neglected to report this issue independently. We stood and walked around the vehicle once more together. I signed the contract and drove off with the vehicle assuming nothing else was wrong with the Nissan Altima. Upon stepping out this afternoon, February 8th, 2018 at 10 am I notice another plastic part hanging from the vehicle. From my observation, the new plastic piece was connected to the previous plastic piece previously documented. This issue was not visible as you would have to get on hands and knees for the inspection. I decided to call in and notify enterprise as I did not want to assume responsibility for the issues connected to this already damaged vehicle. After my phone call I decided to bring in the vehicle To trade it out. Mr. Nobel was only willing to trade the vehicle after filing a claim with my insurance company along with a deductible. I refused the claim entirely as damage was not my fault. It was Mr. Nobel negligence on inspecting the vehicle ENTIRELY before handing the vehicle over to me the first time! Mr. NOBEL SUGGESTED IT WAS MY JOB TO LOOK UNDER THE VEHICLE NOT HIS! What's even more insulting I asked Mr. Nobel did he search the vehicle entirely after I pointed the previous damage and if he did can verbally say this so I would have verbal proof before filing my complaint with corporate. He refused to answer my question I asked him to roll the cameras from Monday showing if he looked under the vehicle after I pointed out the previous damage after his failed inspection. He refused! Mr. Nobel gave me a vehicle with several issues. He Neglected to examine the vehicle properly before handing it over to me. I pointed out the damage he failed to document prior to leaving the establishment. I returned the vehicle 4 days early after finding more issues connected to the documented damage on the vehicle. I was wrongfully charged a deductible and accused of the damage made to the vehicle. He was very unprofessional during my entire experience at this establishment. Video and pictures attached !

    Tangie M.

    I was very pleased with the service I received from Enterprize. Will definitely continue to use them as my choice for rentals,Chad has an awesome staff, thanks guys!!!

    See all

    Photo of Nit R.
    0
    12
    5

    2 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Doug G.
    4173
    2507
    15645

    6 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of D'onica S.
    623
    167
    246

    8 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 3
    Thanks 0
    Love this 3
    Oh no 0

    8 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Business owner information

    Photo of Enterprise R.

    Enterprise R.

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    14 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    No good employees very bad customer service they don't know how to treat customers or talk to customers with manner

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Business owner information

    Photo of Enterprise R.

    Enterprise R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of M F.
    2
    107
    5

    9 years ago

    Business owner information

    Photo of Enterprise R.

    Enterprise R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    14 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Business owner information

    Photo of Enterprise R.

    Enterprise R.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Business owner information

    Photo of Enterprise R.

    Enterprise R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of V M.
    0
    1
    0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    Enterprise on S Cobb has friendly and attentive staff.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Thrifty Car Rental

    Thrifty Car Rental

    3.0(2 reviews)
    2.6 mi

    I will never rent from this business again. I believe in all fairness but this by far thee worse…read more I made reservations online for a very reasonable price. Being that this particular rental was not personal but business I had to make sure everything was accurate. Of course I'm only allowed a certain amount per diem. I called in advance (Days before pick up date) to make sure I have the correct amount and double check for any hidden fees. Everything was cleared, I was good to go and submitted everything to my boss. I arrived at the location for pick up slightly early (I did not mind waiting for my car to get ready) and upon renting the car the young lady informed me the correct rate (including taxes and etc) for the rental. I swipe my card for what I was told. Moments later the other gentleman at the counter asked about insurance, I inclined but specify I needed the cheapest rental insurance simply because if anything were to happen my job would cover me. Well unfortunately the young man didn't throughly explained the pricing because my account was nearly in a negative shortly after. After receiving my car (not knowing my card was being charged multiple times) I realized the key remote did not work, I was already informed that there were stains but I wasn't aware of not being able to utilize the trunk. In order to use the trunk you had to pull the gas and trunk level at the same time because obviously something was wrong. Overall it was a disaster. My car was a disaster. I'm still awaiting for my refund and now I may have to get a replacement card because my bank sent me an alert stating Thrifty attempting to take additional funds. I refuse. I'm warning you all, please ask what exactly you are being charged for.

    I love this Thrifty Car Rental location. The service is great as well as the cars. I live on the…read moreopposite side of town to rent from this location. Why? Because my family and I are treated like valued customers each and every time.

    Enterprise Rent-A-Car - carrental - Updated July 2026

    Loading...
    Loading...
    Loading...